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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:07 am EDT
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Google google translate voice service for portuguese (portugal)

Dear Gentlemans

Every time a translation is made for Portuguese and You click the Voice buton to ear the translation, this come out in Brazilian and not on Portuguese.
This is not correct!
Portuguese from Portugal and Portuguese from Brazil have different accent and settences! Google Translate should not Mix Portuguese PT with the Portuguese BR. At least a Voice translation for Brazilian and Portuguese should be avaiable. Because of this commun mistake, People all around the world think Brazilian is the original Portuguese language, when is the other way around. Portuguese from Portugal is the original Language and should be always avaiable! Like for example, the English Voice translation is from United Kingdom, the original language, and not from United States of America!

Thank You so much for Your Time.

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6:05 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Google - google play charges

I went on line to check my balance and this is what I seen when I open up my account. I seen where I think it was 10 year old ADHD son. I am not sure, but didn't Google get in trouble about this once before? I am expecting my whole refund back. $148.00. And that money was supposed to have used to go toward my utilities which is $178. Now if I don't get the...

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7:34 am EST

Google the seller promised to change the size of the jersey and still hasn't done it

I have ordered three jerseys from www.googlejerseys.xyz. The seller provided all the details and even told me the price and the delivery time. However, he mixed something and the size of all the jerseys was wrong. I was disappointed, but contacted the rep and he said that I must return the jerseys and they would resend the order. I paid for the return shipping and didn’t get my jerseys at all. I’ll never buy from them again and would recommend you to do the same.

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3:22 pm EST

Google unauthorized use of my google card for game play charged to my card

During the month of February, I was charged about $27.00 (actual total $26.93) for playing games that I did not play; I played a game that costs exactly $4.99 + 2.99 = $7.98 total charges only . The rest of the charges (exactly $18.95) should be refunded to my account, and, somehow, we need to insure that these illegitimate charges are not repeated on my account. My card #6988 was used to place these illegitimate charges, as well as my legitimate charges, as stated.

Please let me know if I need to replace my card number with another, or if this can be handled some other way. I feel as though some unauthorized person is using my card number, somehow, and this needs to be fixed immediately.

Cathy Williams
on behalf of Patrick McCluskey

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Susan Harvey
, US
May 04, 2016 12:25 pm EDT

CHANGE EVERYTHING!

HAPPEN TO ME TOO AN I WAS DESTROYED! PLEASE CHECK YOUR ACCOUNTS. Contact your merchant listed an see how many invoices are actually valid invoice numbers! None of the over 1000 invoices on my account were valid they states Google charged and recd the benifits from said transactions (no reason to contact the merchant if they are invalid.) But the invoice said to! Change your cards, accounts and password ASAP!

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7:34 am EST

Google chrome

Still feeling angry that you will no longer be supporting my operating systems but I guess you wouldn't know anything about being poor since you use fake offshore companies to avoid paying taxes you greedy ###!
Long live Mozilla.
Did I forget to mention that I hope your company fails and you end up homeless living behind a dumpster covered in you own piss and feces while rats eat your face off.

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11:48 am EST

Google google dragonplay google com ch *ca

on 2/2/2016 my debit card from 469216 Google dragonplay google com ch *ca was unauthorized in the amount of $29.99. I would like a full refund.

Thank you I am very upset

[protected]@yahoo.com
[protected]

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12:04 am EST

Google listed as google*pandora

Each month on my bank statement close to the 8th, last charge 2-08-16, a charge is being made for $5.30. The charge reads "Google*Pandora with a description under it of Google.com/CHCA. You said do not submit capitals but the Google is in capitals and so is the chca. The bank said to close my bank account and they would not be able to charge me, however, that seems unfair since so many things are set up with my present account number. This charge is not authorized. I would like the charge on my account to stop immediately. I do not want to give out account number information but how can I get in touch with google to stop charging my bank account.

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5:18 pm EST

Google unauthorized debit charges

Point of Sale Debit GOOGLE *Ana $4.99
02/16/2016 Point of Sale Debit GOOGLE *GSN $4.99
02/16/2016 Point of Sale Debit GOOGLE *GSN $1.99
Point of Sale Debit GOOGLE *Glu $4.99
02/08/2016 Point of Sale Debit GOOGLE *Glu $4.99
Point of Sale Debit GOOGLE *ALA $0.99
Point of Sale Debit GOOGLE *Glu $4.99
02/01/2016 Point of Sale Debit GOOGLE *Min $1.99

I do not know what these are! I would like to know what these are for? HOW or From WHO they got my bank card? How do I get these stopped? How do I get my money back?
These charges that I didn't know about has caused bounced checks and fees. I AM NOT HAPPY!

Thank you in advance if you can help me! Debra DeVeney

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8:16 am EST

Google internet service on android phone

Using the Android phone with Google software I recently (less than a month ago) installed Mozilla's Firefox app. For a couple of weeks Firefox was running fine but then some Big Brother set its tail on fire: the crashes has become frequent and constant, especially when I read articles about neonazis in Ukraine. I strongly recommenend that Mozilla transfer its headquarters to the country of Lichtenstein, so that you guys can normally work and your Firefox also. I know what I am talking about : my graduation project in 1985 was named "The organization of the remote access to the dispersed data bases" (at Moscow Institute of Science and Technology Information). Some other means to fight local and global neonazists are the following: (c) "HackZapper" tool within the new (c) "FireBrand" version of Firefox search engine. The (c) "Zapper" should simply crash the operational system of the hacker without real damage to the hacker' s hardware or software. No harm done, but the hacking interrupted for a while. Even the missing Supreme Court judge would be puzzled.
Be nice and let live!
Sr.Lt. of the Soviet Army Reserve
GENOZAUR (G.N. BOIKO-SLASTEN)

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5:10 am EST

Google the seller lied and hasn't shipped correct order

My brother ordered a jersey from www.googlejerseys.in and he still continued to argue with the seller. The seller sent wrong design and size of the jersey and my brother was furious. After some time my brother returned the jersey and the seller advised him to calm down and promised that within 5 days they would replace the orders. My brother is angry, because he doesn’t have money and no jersey, because the seller has lied and hasn’t shipped new one.

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1:13 pm EST

Google adwords

Google Adwords is a huge scam and bait and switch. I am sorely disappointed that the "do no evil" Internet company that I love so much has taken a bad route in terms of scamming people about adwords and showing it as their revenue

> They sent an offer to me - use $100 adwords credit, pay $25. I used this and wanted to get a feel for my wife's business

> I am immediately dinged with $1500 credit card charge. As I try to fight it out asking how they could charge me without notifying me, they claim it was autoamted but can offer me $1200 adwords credit i.e. no money back but use for future adwords

< I pause the adwords campaign when it happened first time and I get hit with another $420

THis is insane. Sundar and Larry, if you guys are listening, this is BS business model with plenty of evil

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8:48 am EST

Google my google adsense account was disabled

My google adsense was activated in 2.jan.2016. I have earn $9.00 lost one month. Now my account was disabled. I am ask a question why my account was disabled? google is not give a proper answer. It's told only invalid activity. I have span more time to create this blog. but google is not consider a small publisher. It's treat differently big publisher and small publisher. My Golden time is fully wasted. I think Google adsense cheating for small publisher. this is my blog link http://mechanicalmines.blogspot.in/

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3:23 pm EST

Google unauthorized credit card charges

1/19/16 sequence [protected] 1/19/16 six unauthorized charges showed up on my debit acount totaling 16.94 . dont know who thay are, what there service is, or how thay got my information. dont know how to contact anyone the phone number thay provided was no good there are no documents except my bank statment. no corespondence what so ever just the money deducted.i would very much like my money refunded. there are pages and pages of complaintes just like mine dating back to 2011 .how can something like this go on for so long without something being done?

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Jamie Eymard
, US
Feb 14, 2016 10:23 am EST

my son is charging to my credit card and i want to stop the charges

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12:12 pm EST
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Google charges on my account

on the 04/01/2016 £7.99 then on 05/01/2016 £3.99 again on 06/01/2016 £0.79 and £3.99 and on the 11/01/2016 there was a £3.99/£7.99/£7.99/£14.99/£14.99.these amounts were all taken from my account as im on dissabillity benefits i cannot afford to lose this sort of money.i would like this sorted as soon as possible. regards j.morgan (mrs)

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3:25 am EST

Google kiloo games

My bank account has been charged $73.97 New Zealand dollars for games i do not even play. How they got access to my debit card details is beyond me. When i saw that this had happened, i quickly cancelled my card with my bank ( 10/1/2016) just to find that more transactions had gone out the next day (11/1/2016). I would like an explanation and my money refunded. I am certainly not in a position to throw money down the drain.

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Update by Sanjem Joe
Jan 11, 2016 3:27 am EST

i am not happy with this. Very dissapointing.

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12:12 am EST

Google I don't know what its about

I decided to get my kids something from mcdonalds today and knew I had 12 something on my card. When I went to pay for my food, the lady told me that it only took off $2 something. I was pissed. So I looked up my account which is my sons child support and found that $9.99 was taken from this google thing and it also had youtube on it. I was so mad that I called the number on the back of my card and explained everything to the lady. She said that they were going to send me a new card and then when the charge has gone through then I can dispute it cause its a federal offense. Well, when it comes to my kids money, you better bet your ### I'm going to get whoever is doing this go to f***ing prison!

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9:48 am EST

Google recurring charges

We are continuously being charged $9.99 from Google.com/CHCAUS. This reoccurring monthly charge has taken my 16 year old son's bank account in the negative and there is no contact information to this website in which I can cancel or stop this reoccurring transaction. We do not authorize this website to continue charging my son's account. Please email me a solution with contact information. [protected]@yahoo.com.

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2:50 am EST

Google sgn games

I downloaded a game for my granddaughter to play while we are on a short visit over Xmas .only to find that I have payd £39.99 for a game I thought was free. I am over 70 years old and won't be playing this game myself we return home in January, this is absolutely outrageous, no warning that this would cost money, I will now expect Google to reimburse me my money asap . And that they should also apologise for taking my money out of my bank without my authorisation. I would never have imagined that such a (what I thought was a trustworthy company ) would stoop so low this tantamount to theft Shocked Mrs Simpkins

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7:19 pm EST
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Google google adwords

I’ve been in mail order for about 45 years. My web business has been a Google adwords advertiser since there has been a Google. Over the last 15 years, I've paid Google somewhere around $140, 000-$150, 000. That's a lot of money. I have tracking software on my server. The tracking software shows that we are right now receiving about 10% maybe up to 20% of the traffic that Google says they are sending me. Google says the only tracking software they acknowledge is Google analytics. When I tell them that it makes no sense that Google wants me to use Google to confirm how honest Google is being, They slough it off. TWO of their “senior representatives” spent an hour each on the phone with me in the last year PROVING and ACKNOWLEDGING that there were invalid clicks – one session to the tune of about $1200-$1400. And they told me credits would be forthcoming. I even received follow-up calls from “Googlers” telling me that credits were coming & they were working on it. Then they kept pushing it off and pushing it off. Days turned into weeks. Weeks turned into months. Now they say those issues are too old. And they cannot help with anything that old. So all they did was tell me they would make it right – then kept pushing it out til now they are saying those are too old to credit. Well, the last few months, they are overcharging again. Charging me for many times more clicks than the tracking software says they are sending. And they are running and hiding again - claiming they will do an “investigation.” Right now, it looks to me like they owe me as much as $2, 000 in credits. And more than likely a lot more. I have Google set up on an auto charge to my debit card. I move just enough money over there to cover inbound charges. Their “senior rep” “Michael” told me today [protected]) that if I want the ads to run, I have to pay them more, NOW. When I told him that THEY need to get the credits put through first, he said they would not. When I told him, they were in essence trying to put me out of business, he just shrugged it off. There wasn’t even an ounce of humanness in his voice. The 800 pound gorilla has grown to 8, 000 pounds. It is more like Google is the modern day mafia & a business has to pay them whatever they say or else they will stomp you in the mud. And the really sad thing is I see these stories in the news, on line all the time. Google has been sued many times – and lost. So it is a fact that they do do wrong. They have been caught with their hand in the cookie jar so to speak. And because they are so powerful, . They keep on doing it. And they keep on getting away with it. I don’t have the money to sue them. And the government seems to be afraid of them. Meanwhile, they’ve taken my livelihood from me.

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8:47 pm EST
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Google google updates for airasia flight ak 83 dated, 6th, dec, 2015 from kuala lumpur malaysia to visakhapatnam andhra pradesh india.

Respected CEO or Head of Google, I along with my 5 family members including 2 children of about 9 and 10 years age have booked air asia flight ticket on 29th Nov 2015 onward journey and return ticket on 6th Dec 2015. However, on 6th Dec morning we have received an Google update that airasia flight is delayed by 4 hours (00:55 AM ETD) and hence accordingly we reached the airport by 9:30 PM to check in and board the flight. However, when we reached the checkin desk the lady at the counter said our flight has left by 7:55 PM. This was a shocking and panicking situation for me as I had to report to work the next day and my baby to school. When we showed the update received through Google your employee at the counter said it was not from airasia and hence cannot take any responsibility for that. When I asked about a solution she said there is other flight till 8th Dec 2015 and that too we need to pay 1000 ringgets (INR 17000) additional amount as penalty to reschedule our booking to 8th Dec 2015. How can Google send updates without the information from air aisa airlines?. Just imagine the trauma for a single parent like me and all the 5 of us who were supposed to reach India, visakahapatnam by 6th Dec night. We had no place to stay and had to rush out at the middle of the night at 12:00am back to kaulalampur. As we had no money left with us and all 5 of us, we literally stayed on roadside for next 2 days with the 2 kids. This has left me and my family with bitter taste and I can never forgive for what was done to us by incorrect update on flights of air aisa by Google. There are some more victims like this on the 6th Dec 2015. Ever since we missed the flight there were multiple repercussions and emotional disturbances and nightmares for the 2 kids who were accompanying us as they missed the school the next day and were traumatised about any punishment at school. My daughter even till date gets up in the middle of the night and screams in her sleep "mummy, we are going to miss the flight" run run, "Teacher will punish me". I had to reschedule my travel to Hyderabad (within in India) for important visit, by cancelling the train ticket and book a flight ticket (INR 8000) and take my daughter along with me as she was emotionally disturbed with the whole incident and could not leave her behind in Visakhapatnam. I have no option but to file a case against google for what I and my family especially the 2 little children had to go through which left them with trauma. I feel responsible to notify you with my intention hence this complaint mail. I am attaching my itinerary for Malaysia trip and also my spice jet flight ticket as the impact evidence. Sincerely, Vijaya Bhavan Majji [protected]@yahoo.co.in +[protected] P.S. I am unable to attach the complete itinerary as this form does not support pdf file format. only picture formats.

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
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7. Review Before Submission:
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Ensure you follow these steps carefully to effectively file a complaint against Google.

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