Gold's Gym

Rockville Town Square, Gold's Gym charged me an additional time of $65.00 (their mistake) for the fitness Challenge on Jan 16, 2019. Robert Conner stated that he will place a refund request to the billing that evening. Today, 7 calendar days later after I repeatedly called and emailed, I finally received a response from Anne Suuge stating that I would receive my refund within 5-7 business days from today, Jan 24, 2019.

This is totally unexceptionable! I do not have money to wait on and spare due to the mistake and incompetency of a company's failure to process my payment accurately - one time. I need my refund of $65.00 back into my account immediately!