4125 Old Denton Rd
Carrollton, TX 75010
My complaint is about the Gold's Gym located in Carrollton, Texas. If anyone is considering a membership with them - DON'T DO IT!! First of all, I pay a higher monthly premium than I have paid with other gyms in the past, and that is with a one year commitment. I figured the premium was worth it because the location was central to work and home. I go to the gym Monday - Friday every morning at 5:00A. The gym opens at 4:30A, so there are many days I am the first to arrive. I will start my complaints with last month, July 2007. The gym has two water fountains, and at one point for over a week's time BOTH water fountains were broke! How does that happen? One broke in June, and it didn't seem like they were going to fix it, but then the second one broke in July and they finally decided to fix them both. For almost two weeks we were forced to bring our own water bottles and fill them with tap water from their refrigerator door if we needed a refill. If this was the only thing that happened, I would be fine, but let me continue. This month (August 2007) there have been two occasions where I got to the gym only to find that it was not open. That's right - I got my butt out of bed at 4:45A and drove to the gym, only to sit in the parking lot for an hour and go home - TWICE! It happened on Aug 8, 2007 and Aug 17, 2007. Obviously this gym does not have their stuff together. There are also little things, like we have not had working televisions at all this week. The entire time I am on the treadmill or elliptical, I am forced to stare at a screen full of static. Did they not pay their cable bill? Also, they offer tanning, but only when the beds are working. It is an additional $29 per month on top of the $49 I pay now. I would hate to be the one paying $29 for tanning knowing that the beds don't work half the time. That about sums up my complaints, in summary - don't go to the Gold's Gym in Carrollton. They are over priced, poorly managed, and run down.
About 12 years ago when I first stepped into the Gold's Gym Club in San Diego - CA located in the vicinity of SDSU, where I was studying, I was fascinated. That gym was huge, sparkling, and gorgeous.
I have recently moved from Aurora IL (a suburb of Chicago) to San Antonio TX.
I got a membership at the Gold's Gym #0782, located at 1602 Babcock Rd San Antonio, TX 78229.
The equipment is OK, although it is never cleaned. When I entered the women showers room I felt like throwing up. The showers are not just dirty, they are FILTHY !!! During the 10 days I've been attending the Gold's Gym at Babcock, I have seen the same trash, in the same position, everywhere on the women showers floor. All the shower drains are clogged with accumulated hair and trash.
There is stagnating water on the floor.
I felt I had joined the third world, ... maybe the fourth one ! I am a sport woman. I regularly attend a gym to keep healthy, NOT TO CATCH A DISEASE!!!
I am going to report these extremely poor hygienic conditions to the Better Business Bureau. They probably can advice on contacting the Bexar County building inspector for an evaluation of this club.
It's a real shame that some clubs in San Antonio are so poorly maintained so as to spoil the reputation of the Gold's Gym that used to be the top of the line!
I wonder whether they are waiting for an outbreak of Salmonella, Cholera, and so on ...
Maura Edelweiss Monville
My husband and I came in feb 06 to sign up for membership. The first thing we asked if my husband was to get orders to deploy or pcs will this affect our contract.
They stated it won't be a problem bring the orders in from the army. They put me as primary person knowing I don't have a job and I was a full-time student. They also stated it does not matter they will freeze the acct with the orders. That day came when my husband got deployed to Irag I brought in the order on 12/28/06. The person who took my orders stated it will take 30 days to freeze it for free. Gold's gym took out the money when my acct was suppose to freeze and customer service stated they never received any orders from the killeen business. I called again after talking to the manager in killeen about the situation then they changed the story stating it was deny due to me being the primary person on it. The orders does not pertain to us because my son and I did not get orders to go to Irag only my husband and since he was an add on they can't freeze my acct. When a customer service representative called me back and stated she is willing to do me a favor since my contract won't be up until feb of 08 she will break the contract. Killeen manager stated to her they only sell 1 year contract and what was on the screen is not right. I requested to get a copy of my original contract but they stated it will take a few weeks for me to get it. They also mentioned that since the order don't pertain to me they can freeze my acct for $10.00 a month and have to pay for it up front. I believe they are taking advantage of our military people saying one thing to get us into a contract then when duty calls they back off. I am tired of business here in killeen taking advantage of our military families and especially when your spouses gets deployed.
My experience with Golds gym in San Diego was nothing like any other gym I have ever been to in my life. The...