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Glocellfailure to terminate contract

to whom it may concern,

in November last year (14.11.16 to be exact) I went into the Glocell store at Westwood Mall to terminate my contract. I had spoken to the consultant named Sheldon.

he handed me the termination form which was filled in & faxed through to head office along with my ID. Sheldon advised me that the last debit would take place at the end of December 2016.

however, I received a January invoice from Glocell so I contacted the Westwood mall store to advise them of the same. after being transferred from call to call & consultant to consultant I eventually got hold of the store manager who then suggested I re-fill in a termination form & he will arrange for an immediate termination. I refused to do such & told him that I would email him the copy which I filled in originally.

I had emailed the store manager the copy to which I hadn't received a response & it is nearly impossible to get through to the store telephonically.

Su
Jan 19, 2017

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