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Cell C

Cell C review: Value added service get more

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3:27 am EDT
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I was contacted by an gent of GetMore and was signed up. She filled in an incorrect email address and I never received the link. Further more I was told that I will have a trial period in February and pay the initiation fee end of February 2024 and will be changed for subscription in March 2024. The link to sign up was send and according to the SMS y email adress was typed as [protected]@gmail.com and not [protected]@gmail.com like I indicated. I could never use the trial period or the app due to the incorrect information. I contacted Getmore early in March and was told by Vishny that that will cancell and and they will listen to the call. I called a wee later and Feedback from Vishny was that the contract was valid. I requested the subscription to be cancelled, and was told to give one months notice. I received my bill now and the subscription is still charged. I phoned CellC who referred me to Getmore once again. I cannot run around in circles and being sent from pillar to post. Just cancel the subscription.

Desired outcome: cancel the subscription. I don't want to pay for somersetting i cannot and didn't use

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Apr 09, 2024 10:00 am EDT
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The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Colberrm,

Thank you for contacting Cell C.

We sincerely apologize for the frustration and unpleasant service you've experienced. This is not a norm at Cell C as we strive to provide the best possible customer experience.

Please note that we have escalated the matter to our Team who will be in contact with you within 24-48 working hours to assist.

Regards,

Cell C | GN
Resolved

This complaint has been resolved automatically due to user's inactivity.

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