Globe Telecom / elective browsing

Bacolod City, Philippines Review updated:
Contact information:
Phone: 09494321239

When i got back from my vacation, i started to work again when i noticed that is slow. I didn't mind this at first because i thought the website itself is having an issue, but after 3 hours the website is still slow, so i decided to chat to amazon and they said that there is nothing wrong with the website. I went into a friend's house to check if they are having the same problem and they dont. i called the technical support number of globe and they gave me a reference number and told me to wait for 3 days for this issue to be fixed and its been 4 days now and no feedback from them. i kept on ringing them from time to time but they always gave me this PROTOCOL thing to follow which is very annoying because i affects my job, and if the problem is not resolved within 1 week i might lose my job as well. does anyone know where i can file a normal complaint for globe? i hope someone can help me out, because i did not apply for DSL connection for pleasure, i applied for it because i need it for work

Globe Telecom

Jan 13, 2015
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  • Jo
      15th of Mar, 2015

    Check your allocated bandwidth in your subscription. Its best-efforts. If you are exceeding the up/down traffic, the telco has the right to enforce policy to deliver "best-effort" it will be same for any other website. Then if its not really DSL like WiMax or LTE, you may have a different problem. Then if there is a capacity congestion in Bacolod, that could also be a problem. Good Luck with it. Hope you get your service back on.

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