The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

GlassesUSA / glasses

1 United States

Sent me the wrong prescription. Since the glasses were supposed to be a spare pair, I didn't realize the problem until the 14 days expired. Then they refused to help. Finally, they asked for proof of the error, effectively waiving the return period expiration. I sent a picture of my glasses along with their issued prescription card that did not agree with the first pair I bought from them. And did not agree with the profile I had created on their website. They would not accept that as proof! Horrible experience. All I asked for was a correct pair of lenses that I would install myself. Bottom line is that no one should consider buying glasses online. Pay the extra $5 and have a local optician take the proper measurements for best fit. They really don't care if you submit Pupillary Distance (PD) and they totally ignore the Optical Center. YIKES

GlassesUSA

  • Updated by EZGoer, Jul 26, 2018

    @GlassesUSA #GlassesUSA deleted my negative(but professional) posts on Facebook and Twitter.

Ez
Jul 26, 2018

Post your comment