Menu
Register
Write a review File a complaint
Glasses USA Customer Service Phone, Email, Contacts

Glasses USA
Reviews and Complaints

Glasses USA's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.glassesusa.com

Learn how the rating is calculated

1.2 4 Reviews 146 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Glasses USA Complaints 146

ComplaintsBoard
M
8:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Glasses USA Deceitful website

Buyer Beware ... The website is silent in one respect and deceitful in another . I cannot comment on the quality of your product because I haven’t received it yet. The silence is around how long it will take to produce the glasses. Had I known that it would take up to 3 weeks to create, I might have chosen to deal elsewhere. The deceit is in advertising courier service for “fastest” delivery. My glasses were ordered 1 Sep 2013 and manufactured in Israel. Glasses “USA” indeed.
The order left Israel and was delivered to the hands of USPS on Monday Sep 16. On Thursday 19 September, the Canada Post website advises “they have created a domestic shipping label but Canada Post has not yet received the item for processing.” According to Canada Post, my glasses are still “en route” to Canada. Furthermore, Canada Post has tagged this package as “letter mail” – not courier. The earliest I will receive my glasses (according to Canada Post) is Friday Sep 27th but more likely Friday Oct 4th. That would be fine – except that I am leaving the country on vacation on Sunday Sep 22nd – which was the reason I ordered the glasses in the first place.
Why did I pay for “courier” service when you are shipping surface mail in both USPS and Canada Post?
Why do you advertise “3 day delivery” without any qualifying statement for non US customers?
Why do you not tell customers how long they will have to wait before they get their glasses?

Read full review of Glasses USA
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
8:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Glasses USA Worst Service Ever

Worst customer service ever.
**** dont ever buy from this company ****
**** Warning, worst experience ever *****
placed the order online, with their "50% off glasses" thought it was a great deal but ended up being one of the worst ideas ever.
To place the order, you have the option to add your prescription options before checkout, fax it in, or send it via email. I chose the email since doctors dont have the best hand writing of the world so i email them my prescription. no confirmation for the prescription was received but i moved on. 2 weeks later and still dont have any news so i decided to call (did not call before thinking they have a lot of orders to fulfill). so a guys who was not interested in working at all answered the phone and said that they were trying to "contact me" for the prescription via email... which was not true. anyways i sent the prescription once again and he stayed on the phone while i sent it and the guy confirmed he received it and it was going for production. i was still an ok customer. a week later i called and checked if the order was in production.

The lady who answered i believe her name was Ana, said she really apologized that they already have the prescription and that for some reason it was not sent out to production bla bla bla... so she gave me the following options (continue order, store credit, full refund). i need my glasses so i gave them one more chance and this was two days ago. she promissed me that the order will be in production and that it will all be ok if i continue with the order. i said i would call back to make sure.

So, right now i am the unhappiest customer of all the world and i come to this site to share my thoughts. I Would never order from this company again in my life. another agent answered the phone. he said it looks like they did not got the prescription (yeah right) and that they were waiting on me... so i told him all the story above and he said that is right and that yes he found it. i asked for full refund and he said they will send me an email. no confirmation was given to me, no suppervisor was available... "meeting in another building in another place". so i dont even know if i will get a refund. the good thing though is i purchased with paypal so if i do not get a refund by tomorrow i will file a complaint.

Read full review of Glasses USA and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
JimTx
US
Jan 17, 2017 12:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I got the glasses in 4 weeks, but could not use them at all. The refund process is a nightmare. When calling they are always going to send an email or someone will call in 2 days. I have finally been able to return the glasses that they want in 6 days, yet they say to wait 30 days for your credit! If I don't receive the credit, I will file complaint through my credit card company and BBB. My recommendation is It's definitely not worth the trouble!

J
J
Jessica Barton
US
Feb 19, 2016 10:53 am EST

It was 9 days before they mailed my glasses via USPS (slow) I sh po uld have ordered through bonlook or wary parker. I still paid 78 dollars for my "$40" frames after all of the tac on extras like scratch proof and non reflective. I hope they arrive before the two week mark at this point, and i pray they're the right prescription. NEVER AGAIN.

ComplaintsBoard
O
8:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Glasses USA Overcharge/Won't refund

Ordered pair of glasses supposed to cost $134.00. They responded that they would have to use different lenses - if I agreed - and would make $8.00 refund. In actuality they charged my cc twice - Once for $134.00 and once for $127.95 When I complained, they initially referred to $8.00 refund and that it was approved. When I questioned further - about a charge of $261.95 for glasses that were supposed to only cost $134.00 they obfuscated. I sent copies of cc bills showing full charges. They responded showing that only $67.00 was refunded and as far as they are concerned, they won't do anything else! Pure, outright thievery!

Read full review of Glasses USA and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
John Boyd
US
Jan 05, 2017 10:47 am EST

Not surprising. They provide horrible service. My recommendation is never buy progressive lens from GlassesUSA. Also, despite the 100% Guarantee, etc. promos on homepage, I think very misleading. Check out their profile on BBB and other review websites.

G
G
GlassesUSA
Dayton, US
Jan 19, 2012 2:55 pm EST

Dear Customer,

I am sorry to hear that the billing problem was not fixed to your satisfaction. I can assure you that we would never overcharge someone and keep the money. I believe there was simply a misunderstanding between you and our customer service team. If you could please call us at [protected] between 9am and 5pm EST, I assure you that we can fix the problem.
I am sorry for any confusion.
Sincerely,
Brandon Le
Manager, GlassesUSA Customer Service

ComplaintsBoard
M
3:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company is a total scam... took my money...no glasses now they wont return my phone calls. They say they are from Jersey but their glasses come from Israel. Beware and DO NOT BUY FROM THIS COMPANY!!

Read full review of Glasses USA and 5 comments
ComplaintsBoard
M
11:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered some glasses from this company and a few days later I received an email saying that the frames that I ordered were not in stock (although their website said they were and allowed me to complete the order). The email also said that my shipping would be upgraded at no cost to make up for this error. A few more days later I noticed that my checking...

Read full review of Glasses USA and 80 comments
ComplaintsBoard
E
8:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Glasses USA Online scam

I ordered some glasses from these guys with extra fast fedex shipping. They still have not even sent it. I tried reaching customer service, and they gave me a timeframe to go by with regards to how they process orders. Well that timeline ended a long time ago. They do not respond to any of my e-mails anymore. I asked about the status of the late package that hasn't even been sent a second time and have not heard back. I email them everyday. I've asked them to cancel and refund my order. They have not done so.

Normally I can roll with lifes puches but this is probably the third such company in the last month that has ripped me off in such a fashion. I am fed up, FTC needs to start doing what they are paid too and end companies like this. Not to mention that they refused to tell me they were Isreali owned when I got curious about the foreign transaction fee, just seems to make them look even shadier. Just wanna get the info out there so people can make an informed decision instead of the mistake I did.

Read full review of Glasses USA and 39 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
39 comments
Add a comment
S
S
Sheri Nichols
US
Jun 15, 2024 4:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered prada eyewear cannot get in touch with them regarding the wrong precription never received them cost 391.40 purchased May 27 2024 phone keep saying sorry your call can not go through ibought glasses before and didnt have all this confusion

P
P
PedroCarvalho
Salt Lake City, US
Dec 17, 2023 1:16 am EST

It is impossible to reach out to a human representative. The item I received was not what I expected. Missed the 14 day return period because GlassesUSA made support unacceptable. I filled out a questionnaire 4 times and promised store discount which I did not received. Don’t yet have a return shipping label requested 4 times. Please reach out.

D
D
Debra Voltolina
North Troy, US
Dec 10, 2023 12:02 am EST

Hello I ordered contacts on 10/23/23 , they were unable to fill because my prescription was wrong . They took my money and never refunded it . Is there a way I can expedite this Dean voltolina

C
C
Chris I
US
Oct 23, 2023 7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lousy customer service. No followup once order placed. Delivery time is very slow (they use USPS, so that's a start to the problem). I paid for expedited delivery. After 14 days of no glasses, I canceled my 2nd order. First order had similar slow delivery problems, and the glasses did not fit.

S
S
sherry miner
US
Oct 11, 2023 11:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried calling customer service and it is setup so nobody can speak to a customer service rep live. that is as bad as it gets with this company. I tried like ten or eleven times and got the bot every single time. Does not even give you the Option to talk to A Real Person.

E
E
Eric Ngo
US
Jul 11, 2023 8:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They advertised 10 days, I order on June 7th and now is July 2nd but it still in production state, they have automation call center and it impossible to get a human customer service. They chat online also answered by IA (not a real human). I wonder will my glasses ever arrived (over $500 prescription glasses).

J
J
Jtaylor4848
Santee, US
Jun 26, 2023 9:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was sent an email for bogo. Offer was denied, explanation, can not buy 2 premium frames. I changed the order to comply, denied again. I called and this time I was told I could not order 2 with the same prescription. Scam artists.

S
S
Shay Brown (Shayla Kittyo)
US
May 15, 2023 12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Last month I changed my address to my new address because I moved my contacts were delivered to my new address last month description for this month was delivered to my old address. I need my contacts. I changed my address so I would not have this problem.

N
N
Nancy S Tanzi
US
Apr 30, 2023 7:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Refund declined because it has been past 14 return policy.

We tried to give the glasses a chance but the quality is so poor, and we cannot wear the glasses so $450 is wasted.

R
R
Robert Gadue
Lake Grove NY, US
Mar 12, 2023 1:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I returned a pair of glasses to GlassesUSA, they in turn issued a "Store Credit"

that GlassesUSA makes it impossible to use.

I have the "store credit" valued at $393 that I find it impossible to use this credit in relation to any new orders.

Glasses USA Reviews 0

Looks like Glasses USA has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Glasses USA, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Glasses USA

Screenshot Glasses USA
GlassesUSA.com is an online retailer specializing in prescription eyewear. They offer a wide range of eyeglasses, sunglasses, and contact lenses catering to various preferences and needs. Their inventory includes frames from both in-house designs and well-known brands, providing customers with a diverse selection of styles, colors, and materials.

The company emphasizes convenience by enabling customers to try on glasses virtually using their website's tool, which allows for a preview of how different frames will look on the customer's face. Additionally, GlassesUSA.com provides a service where customers can upload their prescription details, ensuring that the lenses are tailored to their specific vision requirements.

GlassesUSA.com also offers a variety of lens options, including single-vision, bifocal, and progressive lenses, as well as different coatings such as anti-scratch and UV protection. They aim to make the purchasing process straightforward by providing clear instructions on how to select and order the right eyewear.

For those who require assistance, customer service is available to help with inquiries related to products, prescriptions, and order status. The company has policies in place for returns and exchanges, aiming to address customer satisfaction concerns.

In summary, GlassesUSA.com is an online provider of prescription glasses, sunglasses, and contacts, offering a range of products with various customization options to suit individual vision needs. They facilitate the selection and purchasing process through virtual try-on tools and customer support services.

Overview of Glasses USA complaint handling

Glasses USA reviews first appeared on Complaints Board on Apr 14, 2009. The latest review Order said delivered-never received my order! was posted on Jul 5, 2024. The latest complaint Insurance Claim was resolved on May 08, 2023. Glasses USA has an average consumer rating of 1 stars from 150 reviews. Glasses USA has resolved 7 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.2
67761 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Glasses USA Contacts

  2. Glasses USA phone numbers
    +1 (800) 917-7083
    +1 (800) 917-7083
    Click up if you have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number 0 0 users reported that they have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number Click down if you have unsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number 1 1 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number
    +1 (800) 525-4170
    +1 (800) 525-4170
    Click up if you have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number 4 4 users reported that they have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number Click down if you have unsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number 2 2 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number
  3. Glasses USA emails
  4. Glasses USA address
    954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States
  5. Glasses USA social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.