Glasses USA

Ordered glasses orde number [protected] email [protected]@gmail.com glasses came with line bifocals i ordered progressive lenses trying to get the right glasses don't have a desktop to process need help getting the right glasses

In August I attempted to purchase glasses. Had an opportunity to order through my Amazon Account to get a discount. During the process I was transferred to a number at Amazon. The order was never completed and a request for cancellation was apparently not processed. I never received an order number. However, my Amazon rewards credit card account was billed $258.64 by Glasses USA. I was told by a customer service rep there was no record of billing for an order on my account. The bottom line is I need Glasses USA to refund to my account the $258.64.

I subsequently reordered and was billed $344 m+ taxes. I have the glasses ordered. The order number was [protected]. Please call asap [protected] or [protected] and lets resolve this situation.

While I do not like threats I will be forced to complain to my State Attorney General with a request to seek my refund and have them bar you from sales in North Carolina.

Hardy R Watkins

Hardy Watkins

I ordered glasses on behalf of my mother who is a senior citizen and does not use the internet. My order number is [protected]. Within a couple of months, the frames broke. I called the company to see what kind of return/refund was available. When I asked my father to send me a picture of the glasses, he folded them to take the picture and the frames broke again. These glasses were VERY flimsy! The customer service person I spoke to had NO INTEREST in talking to me or resolving the issue. She insisted she would send me an email providing the information I needed. When I received the email I was shocked. There is only a 14 day window in which you can return glasses for a full refund. After that they MIGHT give you 25%-50% of your money back but only in the form of a credit to their website! After seeing how flimsy these glasses were, I did not intend for my mother to get another pair of glasses from this company! They are complete garbage. I responded to the email and told them how unsatisfactory this was and that if their product is faulty, they should offer a full refund. I pretty much got the exact email I received in the first place as a response. I then tried to reach out to them on Twitter by tagging them in several posts. They must have literally NO ONE monitoring their twitter account. They didn't even seem to care when I started to blast them with bad reviews on Twitter. I can tell you this - do not order from this company as their product is cheap and flimsy. I have ordered glasses on line from other companies and have pairs I have had for 7 years and they have never broken and I have never had a complaint. They also have NON EXISTENT customer service and are basically just going to take your money and leave you high and dry if there is an issue. Glasses should not break from light handling within a couple of months of having them. Period.

I ordered glasses from glassesusa.com x 2 weeks ago. I paid for express services. I have not received the glasses nor have I received any shipping/tracking information from glassesusa after x2 weeks. When I called today, I was told I would received an email stating a refund for my express fees and another email regarding shipping of my order. I have not received either email. I received an email stating they have received my inquiry and would be referred to their shipping dept.

The x2 customer care agents could not provide me any shipping/tracking information when I called back again. Presently I still do not have any shipping/tracking information on the order I placed x2 weeks ago. I will not use this company again and most definitely would not recommend fro anyone to patronized.

I ordered my contacts on April 12th and I have still yet to receive them. Absolutely no updates until this morning, the 20th. It only said they were at a usps shipping partner facility on April 15th. I called glassesusa for an update and they just gave me the same information I already had without trying to track it down. So I called usps and now they are opening an investigation. I will never use this fraud again. They don't make you aware how long it takes to process then don't care when you don't receive your order. I am now out of contacts and I dont have glasses. I can't work if I can't see.

Ordered a pair of glasses on this site, once they had arrived they were way too big and looked comical on my face. They definitely did not look like that in the sample photos. After entering my order number ([protected]) on the return form, it said I was unable to proceed because my glasses had not been delivered which they had.

Thank you glasses USA and rep Nelson Lopez.

For wrongly canceling my order and leaving me high and dry with no glasses!

Read:

March 3rd I orederd glasses and sent in prescription. Two weeks later March 15 Glasses USA contacted me and said they dont have my prescription. So I sent again a second time.

Note I have sent my prescription in to the correct email and text each time as directed. March 23rd still no glasses, I called to ask where my glasses were and why it was taking so long. Rep Nelson Lopez then gave me the excuse glasses were not sent to production because prescription not being sent. And later on same call he was able to verify that my prescription had actually been received, and was on my file!

I told Nelson Lopez directly I want my glasses and would like some kind of credit compensation for the delay.

I reiterated to Mr Lopez

I want my glasses that I ordered and not to cancel my order.

He assured me production would begin on my glasses and that he would contact billing to ask for a credit to my account for the delay.

March 29th I recive an email my order has been CANCELED!

I NEVER once asked to have this order canceled.

So now I have no glasses and an alleged refund and my glasses

And my order is canceled because of the major mishandling and lack of customer service and care of Glasses USA and rep Nelson Lopez.

This is not the first time I've had a problem getting orders from GlassesUSA but I gave them another shot and got screwed.

BJ

Desert Hot Springs CA

Glasses ordered and paid for 2-6-22, told they were shipped on 2-13-22 and promised by 2-25-22.

It is now March 1st and the glasses are still in-route. Shipping info has them in NC (I don't live in NC), with no update on delivery date. Multiple messages to multiple people at Glasses USA and nothing, no response. Their 24/7 Chat is a bot, no use at all.

Order #: [protected]

Ordered on February 4th says it was shipped, DHL does not have my order and the tracking number is totally bogus. DHL tracking numbers are only 10digits long. Called customer service and they refuse to refund my money. Total bogus company and I am filing a complaint with my bank to get the money back. I have called customer service twice and they state they need to check with their shipping team who conveniently doesn't have a phone number and can only be reached by email.

I wish I could make a good review but that's not the case. Glasses USA fails in many regards. Let me list.

1. Took 19 days to get a pair of prescription glasses yet online it says shipping is 9 days, they don't mention they want another 10 days to process a pair of glasses. ( I guess it takes that long to pull them off the shelf)

2. They shipped an order for prescription glasses without the prescription.

3. The reorder was out of stock so Customer Service told me to pick another pair (they would not apply the discount coupon to the new pair)

Big mistake if you buy from Glasses USA

I ordered glasses on 9/21/2021.
On 9/24 I got an email saying the glasses were out of production and going to QA.
On 9/25 their website said my glasses were shipped on 9/25 - but the tracking number didn't work.
On 9/26 I got an email saying the glasses were out of production and going to QA.
I called and asked what was going on with the glasses and got an email back giving me boilerplate timetable information that had nothing to do with my question.
On 9/27 I got an email saying they were out of QA and were in transit to the sorting facility.
On 9/28 I got an email saying they were out of QA and were in transit to the sorting facility.
Later on 9/28 I got an email that they had been shipped via USPS, even though the site still said they were shipped via DHL. I responded saying that the site said they had been shipped DHL.
On 9/29 I got a follow-up email saying they were trying to locate my order and would send me an update.

I oredered glasses a month ago. When I ordered there was an issue with the website, upon pressing place your order I never received confirmation, so I pressed 2 more times. Finally received confirmation only to find out I had been charged 3 times. I cancelled 2 of the orders and was told I was issued 2 refunds. Now its been almost a month and I still have yet to receive my refund. I have called the representatives at Glasses USA numerous times and still NO REFUND! THIS IS NOT OKAY!

I tried to order some contacts for my wife and when filling out the info I noticed they only asked for the name and city of her doctor, but not the contact info, which I thought Odd. So after placing the order we received an email a day later asking for the Dr's info. I provided it and then a few days later they sent another email asking for it again. So because my wife needed this asap I emailed and called them to find out what the hell was going on. The guy I spoke to told me he was sorry and would expedite the request and process it. So then the next day I get an email telling me they got my info during the call and needed another 2-3 business days to confirm it with the Dr. before they could send it. Like WTF?! These guys are obviously overworked, dazed and confused so I do not recommend their company until they get their S*&$ together.

I have had two pair of glasses that developed the same small "hole" in the lens coating. Because i complained after their 14 day return time they want to only give me 50% credit on a new pair from them. Why would i repurchase from them with what is clearly a manufacturing problem.

I guess I will go elsewhere and pay full price

I purchased glasses online from this company and, preparing to travel abroad, paid for expedited delivery in 3-5 business days. I received an email from them stating that my glasses had shipped. However, they provided no tracking information. After 5 days, when no glasses arrived, I contacted their customer service department and was told that they couldn't find the package. When I requested to cancel the order, they refused, stating that the glasses already shipped, eventhough they couldn't find the package. Repeated promises for management follow up have gone unfulfilled and front line employees are powerless to help. I have been defrauded by a less than honest company.

I ordered a pair of glasses for 43.00 it included prescription lenses. What they sent me was nonprescription lenses. when I called to complain they told me to send them back I checked the tracking info and it said they were ready for pickup in IL. I live in VT. so I called them an asked them about them, and was told they would be going out the next day. The next day I received an E-Mail saying the deal was no longer on and that they would only issue me a credit for the $43.00 that I could only use for the next 3 months. I went to their web site on an add that came up on my screen for 70% off and as soon as I went to submit my order it changed to 60% off. So now my $43.00 glasses cost me $120.00. It was a bait and switch game. But once they have some of your money they know you will pay more so you don't lose what they already have of yours.

I corresponded with them several times about my ORDER # [protected] glasses not changing color. They said I had to send a video of them not changing. I am sorry, but I am 70 and do not know how to do some things. This is the third pair I've ordered from them, but the first time I ordered transition. They should refund that cost. Mr. Greg Garcia [Vision Care Specialists at GlassesUSA.Com] emailed after our phone conversation TICKET # 4808002 on 4/26/2021. This was followed by other people at said company. Evidently, unless I send a video of glasses not changing in sunlight they will not do anything about it.. Since I need my glasses it would be better if they now send a new pair with transition free of charge or they are taking advantage of the elderly since I will be 71 on my birthday and I explained I do not know how to video.

I first ordered a pair of glasses the prescription came and it wasn't correct,
I got ahold of them and sent them back.
I then ordered them another pair and attached the actual prescription with it so that they could get them right they came the second time incorrect. So I got ahold of them and said obviously we can't get the glasses correct please refund my money.
At this point they tell me they will not refund my money, I lost that chance when I reordered and gave them a second chance at getting them right.
I went on the site today to try to order something else "contacts" I tried to order them and they told me I can't spend my money that way so they are holding $135 hostage and now saying I have to buy what I originally ordered but they can't get them right.
There is never anyone to talk to if I call in I'm told that I have to do this all via email so I can't talk to another human being about what's happening I just kept getting email after email after email saying we're sorry but you can't do that we're sorry but you can't do this I am just requesting my money back or to allow me to spend it how I choose to spend my $135.

I ordered two pairs of Prada sunglasses from GlassesUSA.com. One came within 10 business days after I placed the order. The other pair was the bogus one. It took them over 20 days to "produce" the glasses and another 5-7 days to ship. Why would they have to produce a Prada sunglasses? And the most suspicious thing is the glasses came in with their case. How on earth would they not come in with a Prada case unless they are fake glasses. Be aware of this company.