General Motors
Reviews and Complaints

Brought our 2017 truck in for an oil change at smith chevrolet in kamloops bc. The service advisor is rude and very conceded. I am sure not to ever stop at this place again. It is such a shame for we are big chev/gmc people and any other dealship we were ever too was always so nice and helpful. I real think this deal ship needs to take some lessons from other chev/gmc dealerships.

The first week in October, 2017 I purchased a brand new 2018 Equinox from All-Star Chevrolet in Olive Branch, MS. I was very please with the staff however literally 6 weeks later it was in the shop with a transmission leak. I am furious about this and I want to know how does a brand new Equinox have a transmission leak? Obviously it happened at the factory. Is this common? Is this what I have to look forward to from your product? I want to know how this happened.
Debra Clark

This dealership, a part of The Autosaver Group in New England, behaves in an unprofessional manner, using underhanded tactics. I have been searching for a new GM vehicle, visiting many different dealerships in my area of Central Vermont. Without my permission this dealership redeemed my GM card earnings before I even agreed to purchase a vehicle from them, making it very difficult for me to ultimately purchase a vehicle from the dealership of my choice. I called the 1-800 number on the back of my GM card & asked them to reinstate my earnings. The customer rep at the credit card attempted to call Capitol City Buick GMC and were ultimately sent to voice mail. Very shoddy and underhanded. I then spoke to a supervisor at the credit card & he was able to restore my earnings. Attached is the unprofessional estimate for the purchase of a new vehicle. I had to ask what the total price would be including tax, title, etc..,

I paid off my 2001 Saturn years ago. Now, I am trying to donate it to charity. Seems the State of California still shows a lien on my car. This is insane.

The car is not damaged, runs, I just need the title to donate it.

I can't find any place to even contact the out-of-business GMAC, and I have no idea what to do.

Does the car just sit in my drive way for the next 40 years?

On 10/21/17 I purchased a certified pre-owned 2016 GMC Canyon. It had 6025 miles. It is still under the bumper-to-bumper warranty. The vehicle was purchased at Motor City GMC, in Bakersfield, CA. This dealership is nearly 75 miles from my home. On November 11, I noticed the rear sliding window latch was missing. This creates a situation in which I cannot secure my vehicle. I first went to AV Chevy in Lancaster CA, they indicated I had to take it to the dealership where I purchased the vehicle, because it's a warranty item. I called my sales person, he said to send him photos of the rear window, in which I did. The afternoon of 13 Nov, I received a call from who I believe was the service manager Tim Miller, who said I had waited too long. How can that be if the vehicle is still under it's warranty? I would like the latch replaced or the window replaced.

2015 Chevy Tahoe exhaust system is allowing exhaust fumes to penetrate the rear access door . Giving myself and passengers headaches nausea and a strong odor of fumes. This problem is more pronounced when pulling our trailer. Exhaust was tested the dealership and showed no leaks, but no way to test if the fumes can penetrate the rear access door . This is a serious safety issue and a hazard while driving.

Since the day we recieved the car we unfortantly never recieved what we order, now that is our mistake, but to follow up on everything else is another storie.first the car has had so many recalls this is a huge hassel.then my tires since day one, keep going flat random times.i keep bringing in to dealer they just keep putting air in it, when you try talking to service they laugh ans brush you off. My car is a cruze diesel 2015. It just hit 12.000 i never drive it im scared to drive with these tires, i have my 81yr.old Father living with me.and i dont feel safe this past Friday i brought my car in again the tire light keeps coming on i tried talking to the manager he wouldn't listen to the issue.he brushed me off saying he was helping me. Very un professional management.so they filled the tire &the following morning my tire was completly flat and every day since then, today tue.i had appointment.filled tire again before i left completly flat .when i came in and told service.the light indicator thou shows the opposite tire low when in reality its actually the other side.first service said my tires were rotateded and thats why.now there saying they wernt rotated.my car just hit 12.000 i cant get a straight answer
The service dept workers are very rude.i also indicated i needed my car promply due to my 81 yr.old Father living wirh me and being alone. Ive been here since 9 its now 1012.who just had surgery i need a safe car this one we feel is undetermand. You know i paid alit with every extra you can get. The car was never cleaned proper they sold me on everything leather protection undercoat everything but they treat you like crap here they take your money nice as pie when making the sale.but after that your garbage. Sick of this. You know we waited along to see thw colarado hubby likes it. But i can tell you that is now not happening. I now hate my Car because of your worst service ever.wish you cared as much now as yoy did when i was buying. We will never come back here or purcase another chev because of it. Your attention would be welcomed. There is more complaints here but you get the point. Sincerely Gale Aubin [protected] home message available. Email [protected]@hotmail.com Look fotward to your attention Dealer location Barnes wheaton South Surrey king George Thank you G.Aubin

My 2015 Chevy Malibu was involved in a car accident on Monday November 6, 2017. I was traveling 55-60 mph and hit a deer. My concern is with the damage that my car received none of my air bags deployed! I've seen vehicles wit less damage, lower speeds air bags deploy. I sustained neck and lower back injury due to my accident. My concern is that once or if my vehicle is fixed, if I'm ever involved in another unforeseen accident I know that my family would be safe in this vehicle.
I have attached photos of my vehicle...
Your attention to this matter is greatly appreciated, thank you

Wanted to report the very poor customer service I received from youmans Chevrolet in macon ga. I recently purchased a 2017 Camaro from Rincon Chevrolet in Rincon ga.the day after delivery I noticed my passenger front blinker didn't work I in turn called Rincon Chevrolet and my salesperson told me that if I couldn't make it back to Rincon to have it fixed I should take it to my nearest delaer so I called youmans in macon and explained that the wiring harness looked as if was chewed or melted that I couldn't tell the difference and made an appointment to bring it in to have fixed. the day after I dropped it off to be fixed I received a phone call from terry smith and he stated that his service tech said the wires had been chewed by a rodent and my warrenty didn't cover it. I then called Rincon Chevrolet back and she told me to bring it back to Rincon and that it would be no cost to me.so now I called terry back to see how much it would be to just have it fixed he said 183.00 . I then told him to lock fob in car I would come pick it up. I then took it back to Rincon and they fixed it at no charge as the service tech said it was a factory defect and the wires were frayed not chewed. so I had to drive 300+ miles and take a day off work because Youmans Chevrolet wanted to gouge me for money because I did not buy the car from them I thought Chevrolet was Chevrolet regardless of where you buy it. worst customer service ever from them. I took delivery of my car on 10/30/2017 and call Youmans for repair on 11/6/2017.

I have been contacted by a man named Brian telling me I have won a car from General Motors. I need to pay an amount of R2850 for delivery and insurance purposes for General Motors to deliver the vehicle to me. Is this a scam or not? If it is, I can supply the email address and telephone numbers to enable your company to look into this. I can also supply the email sent to me. Thank you.
M A Daniels

Hello, I am finally writing to you about a GMC dealership who allowed its sales person to put me in financial ruins through lies and deceit. Knowing that I had to drive 12 hours to pick up the vehicle, the sales rep would make deals with me only to change things once I arrived there. I have complained to management time and time again and each time it's the same thing saying their hands are tied.
Petersen Pontiac use to be the owners and were great to me. New ownership not nice to deal with. They do not want to deal with me in any way to at least make it right. I have nothing to lose since this has taken its toll on me health wise just trying to make it right. I thought I should let you know before I take it to the media as instructed by the Better Business Bureau of Canada.

WARNING! Long post!

I purchased a 2012 Chevy Equinox from a local dealership in July of 2015! When I purchased the vehicle it had approximately 64, 000 miles on it! When we done the loan for the vehicle, we went through a local bank where my father has banked at for many, many years! My credit score is not the greatest, so my wonderful father agreed to co-sign for me so I could purchase the vehicle and help build my credit! When we done this loan, I was supposed to have been the main one on the loan and my father of course the "co-signer"! When we purchased the vehicle it did come with a warranty! I believe it was the second day that I had the vehicle, I was backing out of the parkinglot where I work..on my way to get lunch, and the vehicle started to shake and act as if it was going to quit! The whole way to McDonald's and back, which was about 10 minutes, the vehicle done this! It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a "sensor" that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for awhile..then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud "whining" sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit! I took it back to the dealership again, and If I remember correctly.. they replaced the "Fuel pump" ! Again.. it drove fine for awhile and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didn't know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an "Oil Consumption Diagnostic Test" which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done! Some may not understand this...but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other every day necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in today's world the best we can, and we did NOT have that extra money to pay to have that test done, nore the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldn't do it and declined to have it done! So here I was.. in debt for this vehicle that I hadn't had very long...that I kept having the same repetitive problem with over and over again! So this issue continued on! Some days it would run fine, then other days it would do the awful noise making and trying to quit on me..and we were still having to put oil in it about once a week..sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced..oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there! I made it to work..and my fiancé called a different dealership..that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so that's why we decided to go with a different dealership this time! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle in the following Monday morning! My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says "I really don't know if I'am going to make it back home in this thing, it sounds like it's just going to blow any minute, and it will barely go up hills!" He did make it home..and the second he pulled in the driveway the motor blew up! It was done for! Wouldn't do anything...now what to do!? We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didn't want an outrageous towing bill, so we decided to call the original dealership back..seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and short handed! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!) I'm thinking ..3 to 4 weeks before they can even look at it? What am I going to do!? So we call "General Motors" and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the "Equinox's" there was even a "special coverage adjustment" on it due to ..."Excessive Oil Consumption"...and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them...because right off the bat we asked if we could have it taken somewhere else! We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first "General motors" was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at "GM" that was handling our case, or the dealership! My fiancé and I would call and call "GM" trying to get through to the lady handling our case and we would get told "She's on the other line with another call, but I'm sending a message through to her right now and she will get back with you as soon as possible!" Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing! We contacted the dealership to see if they had spoke with "GM" or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular "oil changes" and that he wanted documentation where we had the oil changed in the vehicle! I do believe his exact words were "And I don't mean some receipts from your buddies down to the local mechanic shop either..I want documentation from an actual dealership where they changed the oil in it!" Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change...and why is it even the dealerships say so on what we need to show them when "GM" motors is the one handling the case!? "Because it's not up to "GM" if the vehicle gets fixed, I'm the one who has the say-so" was the answer I got from the manager at the service department! So we try to contact "GM" and the lady handling our case..AGAIN to see what in the world is going on! When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought "GM" was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves..and that they didn't understand why the dealership was making such a big deal over it because "GM" were the ones replacing the motor NOT the dealership! Then we get told from the dealership that "GM" doesn't pay to replace the motor... they replace the motor and then "GM" will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldn't until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if "GM" decided not to reimburse them back, then they are they ones out thousands of dollars! Then we get told by "GM" that they don't handle it that way! They SEND the dealership the new motor ao they didn't know why the dealership was making such a big deal over it! I go through this back and forth [censor] for about a week.. and in the meantime my fiancé goes to a couple "auto stores" here in town to see if the would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didn't keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldn't find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didn't have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation! The lady at "GM" told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told "she's not at her desk right now, but we will give her the message that it's urgent and that u need to speak to her right away!" Still wouldn't hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didn't have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back! My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at "GM" but she hadn't contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I "mistreated" their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the the monthly payment on, that had been setting over there to the dealership for almost a month now..that I just lost it! I sat on the back porch and just cryed my eyes out, and I will never forget my 6 year old son coming and setting down beside me and patting me on the back and telling me "Don't cry mommy, we will get your car fixed..and when I get older I'll go buy you a new, better car!" We contacted "GM" again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because we're getting told something totally different than what they were telling us! The lady at "GM" said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day! Well that next day came, and Friday (when they told me to bring their car back if I couldn't provide them receipts) and the weekend..and Monday and we STILL never got a call back from the lady at "GM" nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point I'm beyond and over the hill furious! My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that..no I did not I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I hades it to him, and he immediately gets rude and starts shaking his head and tells us "Thats unexpectable!" We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didn't care one bit! I explained to him that Canedra (at GM) told us that it didn't really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it! His exact words were "I don't care who you talked to..one day you can get Shanequa..and the next you could get Tom..you ain't talking to the right person, you need to call them and tell them YOU need to talk to someone in the US..because when you call them their sending you to someone over seas that don't know what their talking about!" I told him that we would go out in the parkinglot and call them right then and there! He said "You need to tell them that they need to contact ME as of last month, because I got your vehicle setting back there taking up space and were about ready to shove it outback!" My fiancé and I go straight out into the parkinglot and call "GM"..and OFCOURSE we get told "She's not at her desk right now, but I'm sending her a message right now to get back with you ASAP!" We demanded to speak to someone NOW! My fiancé told her that we were standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going t put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow! We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was "black sludge" in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they weren't going to be able to replace the motor! My fiancé asked her ..."So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the the vehicle to the shape it's in, your telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil!? She replied "yes sir unfortunately so...he says there is some kind of black sludge due to not changing the oil, and the one receipt isn't enough proof!" My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied "no sir there is no law!" We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cryed the whole way home! Thinking..what am I going to do!? I have no vehicle..I haven't had one for a month now.. And it's all up to me to fix it now! I went and talked to my father about it, because I didn't know what to do and needed his advice since his name was on the loan as well! He advised me to look into the "Lemon Law"..so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do..I didn't know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasn't aware of...but he said I was because I signed a paper that stated that! Okay..not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the "Lemon Law" website I went on! They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did...only to get told that where I declined to have the "oil consumption diagnostic test" done before, that they wouldn't look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to set for awhile because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from "GM" 2year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2, 500! As of now mine had around 88, 000 miles on it! I put a little 20, 000 miles on it from the time I bought it! My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before...my credit is not good, and my fathers debt to ratio was to much! What do I even do now? Iv been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I can't even get the money to fix it! I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file "bankruptcy"...so I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasn't even showing up, and that was the whole reason I was going to file "bankruptcy"..come to find out, my name isn't even on the loan! Just my fathers name..so that's a no go! So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this [censor], and it's still setting over to the dealership in the their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I don't even know what to think, or say or even do about this mess! I'm clueless! I do know one thing! I will NEVER buy another vehicle made by GM!

On oct 1st 2017 I was hit in the rear and the other driver fled the scene. My insurance company ( American family) had me take my car to Gerber collision in fairfield, ohio [protected] on october 9th. I picked up a rental car from Enterprise on the same day, which I am paying for out of pocket. MY CAR IS is still not repaired because Gerber is waiting on parts from a buick dealer [protected]) that is on back order. I am paying for this rental which has cost me a total of 839.10 to this date.Why is it taking so long to get parts. I would like to get some of my money back or my car back because none of this was my fault. My Email- renee.[protected]@yahoo.com. Please help me

We would like to file a complaint regarding our 2015 GMC Sierra. First when the vehicle only had about 31, 000 miles we complained that the seats were showing wear within the seat folds. We were told then that this normal wear and tear on the seats of getting in and out. It would seem that a truck at a price of over $60, 000 would have a better warranty. Today we were told that the wheels on the truck are 18 inch wheels and the spare is on a 17 inch wheel. Come on now. We have bought many GM products and this is really unacceptable.

I know the warranty is 5 years or 100, 00 miles for powertrain. I have a 2007 saab 9 3 with 74000 miles and the last week the car died. This was after I paid $1000 to replace the flex plate which was cracked in 4 places. I was told the engine is no good and the best thing to do is to junk it for $100 to $200. It does not seem right that after I have religiously serviced the car that the engine should fail with only 74, 000 miles. Is there anything you can do to help me? I will have to buy a new car but I can wait til the spring since I will be out of the country for most of the next 6 months.

I took my 97 Achieva to the Bradshaw dealership in Greer South Carolina. The Pass lock system was acting up. Other than that the car ran excellent and had great gas mileage. They stated I needed a module. $900. A week later it started doing the same thing and I noticed the performance had changed. I took it back and they told me I needed a cluster . $900. When I picked it up Friday I noticed the interior lights and the park lights only cut off when the car was cut off. I took it right back the next morning made them aware and said I'll bring it back because I've got to go to Georgia and work. When I got on the highway I noticed how sluggish the car was. And when I arrived to my destination I noticed my gas mileage was horrible. When I got up Sunday morning the car would not start and when I got it started I took it to get it analyzed. They found three codes that needed attention. I'm taking it back tomorrow. And also they told me they replaced the ignition switch but with further observation I noticed that they did not. I am very disappointed and somewhat angry . I'm a handyman I don't have money to throw away. I feel the parts were not necessary. And after studying on the Internet I see that they probably were not. Thank you

Complaint is against:
Kenny Ross Chevrolet Buick GMC
11250 Route 30
North Huntingdon, PA 15642

March 2017 - Car in for Fluid Leak...Oil Pan Gasket is replaced at no charge to me as my car (2009 Pontiac G6) is covered by GMPP Major Guard ($0 deductible) warranty.
June 2017 - the Warranty expires on my Car
August 2017 - Car in for Fluid Leak...Service Advisor states it is not obvious if leak is from Oil Pan Gasket or somewhere higher. Oil Pan Gasket is replaced again at no charge (since it was replaced a few months earlier).
October 2017 - Car in for Fluid Leak...because Oil Pan is wet again and given the recent history, dye is placed in engine and car driven for a couple hundred miles to help pinpoint the leak. It was determined to be the rear main seal. Repair Cost = $1, 000+.

The desirable resolution of my complaint is a full refund of the repair cost I had to pay after my 3rd visit to Kenny Ross to fix the problem. I feel that the source of the leak was initially mis-diagnosed in March when my car was still covered under warranty. If it was not obvious if the leak was the pan or someplace higher, why did it take until the 3rd visit for the dye to be used to help pinpoint the problem? If the leak had been diagnosed and repaired correctly in March, the cost to me would have been $0. Instead, because of poor repair work done by Kenny Ross initially and again in August, I was forced to pay over $1, 000 to get it fixed correctly in October (7 months after the leak was first reported).

Note that I have spoken with the Service Advisor (Tom Solo) at Kenny Ross on more than one occasion about this issue, and he always seems to marginalize me and speak with a condescending manner while always saying "I'll look into it...". Well its been a few weeks now and I haven't heard anything from him or anyone else at Kenny Ross. They seem reluctant to accept any responsibility for what appears to be an obvious mis-diagnosis of the engine leak.

I am a loyal GM customer and I've just bought a new new GMC Acadia from Kenny Ross in September and its left a bad taste in my mouth to be treated this way with the repair of my Pontiac G6.

I've owned my Cadillac for 6 years now and am extremely happy with it. What I am not happy with is the service department at Heritage Cadillac in Morrow, GA. I have taken my CTS there since I purchased it and typically the service is fine. I first had issue with the service department when I was told that unclogging a tube in my sunroof would cost $1000.00 because so much had to be done to fix it. Upon doing my own research, buying an air compressor for $32.00, and blowing out the tube myself, which took a total of 30 minutes, I fixed the blockage and it's been fine since. This leads me to believe the "certified" service technicians were not exploring all options to fix the issues, just the most expensive ones. I talked to other automobile technicians and they confirmed my suspicions. Apparently the service advisors follow the technicians with blind faith and believe they are infallible. Which leads me to why I will not give Heritage Cadillac another dime of my business.

I recently had my car serviced for an issue concerning my driveshaft (or so they say) which took three visits for them to even locate . I was told by my service advisor, "it may have to get worse before we can fix it." Who wants to hear that? According to every inspection report my driveshaft was inspected each time I brought my vehicle in for the problem and it was ok. The first time I reported the problem with my driveshaft was in February of 2015 and it wasn't fixed until October 2017. My car would make a thumping noise during takeoff and it turns out my driveshaft center support bushing had completely broken off and was allowing the driveshaft to hit the underbody. In almost 3 years and multiple visits, 3 of which I brought up the issue, it had finally been located.

After it was fixed, I was driving, it was getting dark and I noticed my ambient lightlighting was no longer working. I tried to turn the knob and it wouldn't turn smoothly. There was a lot of play in the knob as if it wasn't seated correctly. My lighting would work only when I pressed the knob in. When I would release it, it went dark again. And when I pressed on the dash it popped into place. When I got home, I put my car in park, turned my key to turn my vehicle off, and it only turned half way. It turned out I had to push the shifter flush against the housing to have the lever release and only then was I able to cut my car off. I sheduled an appointment to have both issues fixed and was told that there was nothing they were willing to do to fix my lighting and that I had a short in my ambient lighting housing. My lighting was fine before my vehicle was serviced for an issue it took almost 3 years to locate!

I spoke to the service advisor and the shop foreman regarding my issue and was told this lie about a short in my lighting. This was my concern when I saw the now malfunctioning lights and shifter. Heritage Cadillac in Morrow, GA refuses to acknowledge that one of their service techs screwed up. Additionally, I've had my TPMS. Looked at and fixed twice by them and I am still getting a false reading, causing my warning light to come on every time I drive my car, still.I've gotten plenty of the services they've recommended, and payed thousands of dollars, but no more! I will drive an hour to the next closest Cadillac dealership before I leave my car with Heritage Cadillac.

I have written before about getting paid for my ignition I had replaced before the recall. I also included the invoice where I paid to have my ignition replaced and reprogrammed. I have not gotten reimbursed.

I went to the dealership in Natchez, Mississippi which is about 12 miles from my home and they stated I did not qualify for the repair because I had already had my ignition replaced. I did not understand this. I have written the National Highway Traffic Safety Administration and have not heard one word, even though this is who my letter told me to write if I was not satisfied with the service I received. Well, I am very unhappy. I will be in search for a new vehicle and I would like to get paid before I get rid of this vehicle.

I really do need my money back.

I am Justina Cook, P O Box 173, Ferriday, LA 71334; [protected].

I have a 2016 Chevy Trax - it has been in the service department 4x in the past year for a brake issue, always the same problem. This last time it has taken over 30 days to fix the problem. This last time, there was also a major leak problem in the back seat. The General Manager told me he feels both problems are fixed this time and that they replaced brake shoes and pads, which he said was never done before. Looking through my work orders, on 11/21/16, they did indeed replace the same parts and did the same repairs. When I spoke to the General Manager, Denny Aldridge, his response was, "I don't know what to tell you about that". I have been trying to contact GM for weeks and cannot get a return call. Every number I find routes me to a call center in the Philippines. I do not want this vehicle - I want to do a buyout/trade but cannot get anyone at GM to help me. I have filed with the state of Texas Lemon Law, but would prefer to settle this with GM.