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4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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D
5:15 pm EDT

Microsoft abused by xbox customer service staff then supervisor

I have had an xbox 360 now for 18 month and it has recieved the rings of death twice. When i ring up customer service they are helpfull and arrange for the console to be fixed but yesterday when i rung this wasn't the case. I had been suspended from xbox live for a day and i had no idea why so i decided to ring customer service to see if they could shed some light on it. She took my details and then told me somebody had complained about something(Most likely playing a clan and they all put complaints in about me which is fair enough) but then she started getting arsey and being quite rude so i took her name and asked if i could talk to the supervisor because this was wrong. In all fairness he did take the call but it seems the only reason he did this was to give me abuse. At first he was ok but when i asked him if he had contact details so i could complain about the ban he started raising his voice as he told me it. I asked him if he could repeat the e-mail address so i could check it he started reading it out load and slow and repeated the letters 3 or 4 times in a sarcastic tone. When i asked him why he was getting like that he told me to shut up and that he was going to get me banned for life. WHAT KIND OF CUSTOMER SERVICE IS THAT. What are microsoft playing at. Im now trying to find out who else this has happened to and im not going to stop until somebody higher up with a bit of understanding and curtisy can tell me why they allow customers who spend alot of money on there products are allowed to be spoken to like this but as usual microsoft doesn, t have anywhere you can complain but this will not end any time soon.

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SickofCurruptI
PDR, US
Oct 22, 2022 4:46 pm EDT
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They are still just as bad,actually worse now you have to do everything through chat. It's quickly come to my attention that they only want money doesn't matter how they get it. I'm glad I got rid of Xbox and windows devices years ago. But they still excepted 7 payments in 1 day from my compromised debit card. Check out my post

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11:25 am EDT
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Microsoft console scratching video games

On June 26, 2010 I called Xbox 360 customer service and explained to them that the game console is making large rings around every game that I place into the console, I pay $59.99 per game and two of them are completely ruined. When I spoke to the customer service representative I was made aware that is not in Microsoft Policy to replace the games that you faulty product has destroyed, I was told I have to contact the makers of the game. This is completely rediculous, if your name is on the product Microsoft should stand behind the product and all of its components. All I would like is the console repaired and the two games that are completly destroyed replaced. I have spent an hour on the phone with you representative and still my issue is unresolved. I will contiue to proceed with every legal action I have to take to get this issue resolved. I do not have $299 to spend for a console then an addition $120 on games for the consule for Microsoft to not stand behind its products. I am completely dissappointed with the service I have received and I will never buy another product that is filtered through Microsoft. I cannot understand how a multi-million dollar company can be so out of touch with the products and consumers which have helped to make Microsoft the millionaires that you are! If I do not recive any correspondece to this matter I will continue to pursue a case in small claims court because this is completely unfair. I dont care who makes the games, because the games were fine upon purchace once they were entered into the game console they were destroyed so Microsoft is 100% responsible! Please contact me in regaurds to this matter!

Jasmine Pair
50 Rockland Ave
West Babylon, NY 11704
[protected]

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Nat230
Bronx, US
May 13, 2011 7:20 pm EDT

You would think that if enough people are complaining about the same thing MICROSOFT would do something about it. I am so sorry that I purchased the XBOX 360. It has destroyed the only game that I played on that thing and I just heard from a friend that his game was destroyed as well. Microsoft you have a problem, fix it.

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marvin fisher
Seymour, US
Mar 13, 2011 9:56 pm EDT

I purchased Call Of Duty Black Ops and Fable II for my 14 and 15 year old son for Christmas 2010 ($60.00 each). Within one month both games are in operable due to a deep ring burnt into each disc by our two year old xbox 360 ($300.00). In my efforts to find out why microsoft, activision, and flextronics none of the above will take any responsibility. The only explaination given was the console had to be bumped or moved during operation. Our local Game Stop store said the console should be kept in a flat position (which we do) and micrsoft says it should be kept in a vertical position. So which is it? Where are the warnings and cautons how to properly use such a frigiale machine marketed to our children? Our console is always kept in a sturdy cabinet and we have had wireless controllers from day one ($60.00 each x 4). I was told that for $20.00 more dollars I could recieve new game disc, with no guarantee that it would happen again. This is not a solution, it is dishonest business at my expense! So I will fall in with the other thousands if not more of UNSATISIFIED consumers who will no longer buy microsoft products. I can testify that I never had any problems with my old nintendo consoles or games. Is Microsoft only conserned about making a profit instead of offering a quality product? Time to give Sony Playstation my undivided attention.

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dpunk3
Cary, US
Nov 02, 2010 12:52 pm EDT

The only way an Xbox will scratch a disc is if you move the Xbox while it is reading the disc (such as when you are playing it or turning it on). You will hear a scratching sound when this happens and it CLEARLY states on the Xbox when you are opening it in big letters (first thing I noticed) "Do not move Xbox while it is on". I'll agree that it is ridiculous that the Xbox scratches games and the Wii and PS3 does not, but reguardless you not listening to the warning label is your fault, not theirs.

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1:05 am EDT
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Microsoft deletes negative feedback

I work with computers and IE8 of course sets BING as the default search provider and everyone just leaves it that way until I switch it for them. The first problem I have with it is they never bring up what I want in the first 5 results, whereas with Google it is usually the first result. So I went to Microsoft to put in a review that it was too much Like Yahoo and didn't ever pull up what I was looking for easily. That's it the whole complaint and I went and looked about a month later and all they have is the same good (probably fake) reviews and no negative ones at all. So I hate BING and when I wrote the review there I thought they deserved 1 for uselessness now I thing they deserve -5 for being deceitful too.

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SickofCurruptI
PDR, US
Oct 22, 2022 4:53 pm EDT
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Lol yeah they have a whole team working 24/7 monitoring negative posts everywhere. Last night they took down my post on redit within minutes. Lol, that just made me find this site and I went to many other sites copy and pasting the same post. I even got on google maps and gave thw same post and 1 star. Walmart.com to. Even github. Get duckduckgo browser. Search debit card fraud. It'll blow ur mind how corrupt they are and they literally allow scams to to go on for years sometimes decades. All for the money who cares about customers once we get the money.

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1:25 pm EDT

Microsoft bad customer service

I purchased by mail Microsoft Office 2007. My product key was provided June 9th. It has yet to work. My computer says it is invalid. Every email I send I get some standard form telling me how to install. I talked to someone from Digital River for 10 min., then when he realized I hadn't yet installed it, he got rather patronizing and told me I needed to speak to someone in the tech. dept. and would transfer me. Was cut off then. I think part of the problem is we can't understand each other. What's also frustrating is after giving the case #, I have to give my name and phone, which invariably turns into a 2-3 minute spelling and re-spelling session. Right now I am on hold again, after having to give all my info yet again. He transferred me to another dept. UGH! I asked in several emails can I not just get a product key that works, however they probably don't really read the emails, because it's never been addressed. In one email I mentioned maybe I should just get a refund, and they sent me instructions on how to get a refund. Hello, Microsoft! You'd rather lose a sale then try to fix it? Well, it's been about 20 min. on hold so far, guess I'll hit the website to see if I can once again try to figure it out myself. Microsoft, your customer service STINKS!

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Melissa Cassidy
San Diego, US
Jan 16, 2012 8:15 pm EST

The customer service for both Windows 7 and Microsoft are the most incompetent department. In addition both Jessica and Janice @ 425.882.8080 in Corp Headquarters became arrogant, rude and dismissive when I asked to speak with public relations division. The matter started on January 2, 2012 and has still today January 16, 2012 not been rectified.

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tussengas
, NL
Jun 03, 2011 1:32 am EDT

wow stinks is an understatement they are the worst when it comes to service lets add up xbox360 sucked from the beginning and recall only by higher court problems with messenger automated messages no reply ever, add ons that make no sence the list goes on and on but well in my opinion they are the best in giving the worst service

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1:46 am EDT
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Microsoft e mail followup

Here is the mail I received after the earlier pl. inform the authenticity of itnote,
we have just confirmed your details with reference to your email. yes, you were actually selected as one of our original winners.
we send winnings to our winners directly through our bank representative here in london.
we are here by providing you with our real bank details below:
You are to contact them via email, you are to send the following details to them for further verification.
Your full names,
Your contact address,
Your telephone number

below is their contact details:

Bank name: london international bank plc.
Account officer: gary kingston
Email: [protected]@hotmail.co. uk
Tel: +[protected]
Fax: + [protected]
Yours faithfully,
Dr. hachmann smith
+[protected]

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8:01 am EDT
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Microsoft constant hardware problems

To date I have had 7 faults with my consoles, 1 machine scratched discs, 3 died of separate software failures, 1 had the power pack go down, 2 died from the red ring of death, I also had an aerial cable stop working for no reason, luckily I managed to get a new machine in all but 1 case, the last time it broke was told it was out of warranty so would have to pay around £100 to have it picked up and repaired, thats more than the original price I paid!, got a 2nd hand 1 for £60, dont get me wrong I love my 360 but isnt there something that can be done about selling a machine that is defective and the company knows its defective but continues to make it defects and all.

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pegleg773
Mound, US
Apr 25, 2009 5:47 pm EDT

Microsoft's Xbox 360's are all lemons they all get the RROD and you have to pay to get it fixed microsoft has a problem

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Akaash
,
Oct 24, 2008 5:55 am EDT

I was putting my gears of war disc in to the disc tray of my xbox360 but as it went in it it got stuck and i opened the disc tray and it had a great big crack in it, after that it just didnt work.

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greg sexton
,
Aug 02, 2007 12:00 am EDT

My children have ruined two copies of Guitar Hero 2 when the xbox was accidentally turned over when playing. My major complaint is the lack of help or willingness to try to help from the 800 number. The people there did not care and did not have any answers.

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marthabur
Centerville, US
Dec 21, 2013 2:20 pm EST

DONT BUY XBOX 36O IT IS A MONEY PITT I HAVE TWO IN MY HOME. I AN HAVEN TO BY M0RE GAMES BECAUS THE XBOX 360 STOP WORKING AND HAD TWO BUY A NEW XBOX 360 AND HAD TO BUY A WIRE TO DOWN LOWED MY GAME AND TH SOME OF THE GAMES DID NOT WORK SO I HAVE TO BUY MEW ONES I HAD A LOT OF PROBLE WITH THE XBOX I GOT NO HELP FROM XBOX AND MICROSFT DID NO HELP . AND I HAD TO BUY 3 THREE ACC. BECAUSE THEY DROP THE FAMIIY PLAN. YES THEY SUCK THEY ARE HAVEING PROBLEM WITH THE NEW XBOF ONE. THE ONLY WAY THIS IS GOING TO STOP IS NOT TO BUY STUFF.

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nigellus
Ipswich, GB
Feb 03, 2013 9:48 am EST
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do not buy microsoft xbox they are designed to break faulty hardware and the support is rubbish if you can wait for a steam box then i suggest buying one. in 2 years with a bit of luck microsoft will be bust there are that many problems and customers leaving them it might be sooner

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Shawn Reed
Friendship, US
Nov 28, 2012 11:34 pm EST

4 xbox consoles in 5 years and now problems with current one. Microsoft trash! I hope their happy with how much $ they have screwed people out of because when the right person with the right authority gets ahold of them they are deservedly going down.And I will be just a grinning.

Anonymous
Anonymous
Deham, US
Apr 26, 2009 4:43 am EDT

Microsoft built the 360 that way on purpose, they just want your money.

Anonymous
Anonymous
Deham, US
Apr 26, 2009 4:42 am EDT

Microsoft just wants your money, they made the 360 that way on purpose.

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Jack Ass
,
Nov 19, 2007 10:41 am EST

IDIOT! Don't let your kids use said XBox 360! Why the hell not yell at your little ###s for turning the system upside down? It doesnt work that way. I am going to file a complaint about your idiotic kids and poor parenting!

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9:41 am EDT
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Microsoft charged credit card, did not get product

I attempted to download Microsoft Office 2007 from this website, canceled the transaction, but was still charged over $250.00 on my Visa card.

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J.G.M.
Chicago, US
Dec 19, 2010 3:47 pm EST

Puchased on-line version of software, which was to remain accessible. Can no longer access.

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mceja
San Jose, US
Feb 23, 2011 4:42 pm EST
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I purchased microsoft Office online and i couldnt download it so i requested a refund and canceled and within 6-8 business days i was to receive a credit on my check card, unfortunately i havent and the email that i received from them saying they received my request dissapeared...i cant find any info to contact them.

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sonya1
, US
May 17, 2010 5:16 pm EDT

I purchased a microsoft office package online and the product key they emailed me was bogus. There was not contact information available to speak with them directly - no address nor email address.

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CJ Brodis
Killeen, US
Nov 06, 2010 8:18 pm EDT

I paid $149.95 on 9/13/10 via my debit card and I have not received the product key or anything. I was told I would receive the disc in the mail and I have not. I want my money back!

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12:00 am EDT
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Microsoft unauthroized charges on my credit card

I checked my credit card bill and saw a charge from Microsoft billing bill.ms.net for 39.99 that I did not authorize. I used my credit card for a one time purchase of points for my boyfriend and apparently they took it upon themselves to charge me for something I didnt buy. I googled it and apparently I am not the only one with this issue. I will have to take care of this on Tuesday because of memorial day but I wanted to file a complaint so no one else would have to deal with this. I will no longer be purchasing anything with my credit card from them and most likely wont buy anything at all in the near future

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5:38 pm EDT
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Microsoft beware! console banned on xbox live

beware when you purchase a used xbox 360 on ebay or anywhere else because it is most likely being sold because its original owner hacked the console so that it would play burnt games, i learnt my lesson just this pass week, i bought my kids a 360 for christmas and we never had the live points so my kids never attempt to play online at xbox live but i just purchased them some gold points to play online and when we tried to connect and sign up on the website i recieved a message on the console that said that the console was banned for what i suspect is something that the previous owner had done to the console. i contacted microsoft via email and recieved and automated message back stating that if my kids console has a certain number or code on the screen then that means the console is banned for life from connecting to xbox live because the system was illegally modified. i knew nothing about the system being "hacked" and yet my kids can not play online because of the previous owners wrong doing. the only way to can tell if a xbox 360 is not legal is trying to connect to xbox live. so buyers beware and spread the word around

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ScamBusters96
ScamBusters96
San Bernardino, US
May 25, 2010 7:14 pm EDT
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traumahawk-
How would one know if there were no stickers on it if they had no prior knowledge of an Xbox? If the stickers were on fine, that would give someone a clue, but if they didn't know that it came with the stickers...they would be none the wiser. Not everybody knows about consoles being modifed as you assume. That's why the poster has used this site, to tell those of us (you obviously excluded) that don't really have prior knowledge of these gadgets that this is a problem. So to answer your question about not knowing about it...I would hazard a guess that most of us don't.

I hope this mother used paypal as well.

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traumahawk
Fort Edw, US
May 25, 2010 5:56 pm EDT
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how did you NOT know about that? that is why you only buy an xbox from an authorized resale store/site. before you plug it in to xbl you can check the "DO NOT REMOVE THIS STICKER- VOID IF REMOVED" stickers that are on the system over the screws. If they are removed the system has been tampered with. you're the idiot that bought a system from a bad dealer or some shmuk on ebay dont try to pin it on anyone else but yourself. you should have asked if it was modded before you bought it. (and if they said no, and it was, you contact paypal and get your money back for a bad sale on ebay, you DO use paypal, right?)

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9:05 am EDT
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Microsoft scam using microsoft's name

Below is a copy of a scam E-mail I recieved--please delete it and do not respond to it.

Microsoft Consumer Awards
Building 3 Microsoft Campus
Thames Valley Park Reading,
Berkshire RG6 1WG
United Kingdom.

April 30th, 2010

Dear Beneficiary,

The board of directors and entire members of staff of the MICROSOFT CONSUMER
AWARDS wish to inform you of the result of the (Email Address Ballot) online
Sweepstakes International programme held at the British Headquarter.

Your email account has been picked as a winner of Five Hundred Thousand
Pounds Sterling (£500, 000.00) in cash credited to file UIA/[protected]/03.
Your email address attached to ticket number: 8VY57104 28 with Serial number
173/02 drew the lucky numbers [protected] .

Contact Agent: Mr. Terry Owen
Foreign Services Directorate/Operation Personnel
Emails: [protected]@msn.com
Tel: +[protected]

Do provide the details below in contacting Mr. Owen

REF: NLU/[protected]/LY AND BATCH: 08/H3401/3UK

Fill the below:
1. Full Name:_____________________
2. Address:_____________________
3. Nationality:___________Sex:________
4. Age:________Date of Birth:___________
5. Occupation:_____________________
6. Cell Phone:___________Fax:___________
7. State of Origin:_________Country:_______

Ensure your response is sent to [protected]@msn.com only

Congratulations.

Sincerely
Nick Kiffin
Online Coordinator
Microsoft Consumer Awards.

© 2010 Microsoft Corporation. All rights reserved.

____________________________________________________________

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.437 / Virus Database: 271.1.1/2840 - Release Date: 04/28/10 06:27:00

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Hendersonian
Portland, US
May 03, 2010 5:57 pm EDT

Yes, I got exactly the same letter. Thank you for posting this warning.

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7:45 am EDT
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Microsoft lottry

I want to know what is this? (

Microsoft award team
Microsoft corporation
#1 microsoft way redmond, wa 98052.
Ref: btd/968/2010
Batch: 409978e

Attn: dear winner

This is in receipt of your mail. your moblie numberl was luckily drawn by a computer balloting system as one of our winners in our experimental lottery bonanza from the prestigous microsoft online promotion. thus, making you the winner of the sum of (700, 000 pounds) seven hundred thousand pounds)

This correspondence officially confirms that we are in receipt of instructions relating to the payment of your lottery winnings of (700, 000 pounds) seven hundred thousand pounds)

For your claims, you are to select from the three options bellow.

1. you come to our office in the united kingdom for your claims

2. contact our affiliated bank with the informations bellow for your winning transfer

For second option contact
First international bank plc london, united kingdom. with their contact details below
Contact mr. mike robert
First international bank plc
100 north main
Delong city, north dakota 58854
Phone :+[protected]
Fax: :+[protected]
Email: [protected]@firstinternationalbank. tk

or

3. contact the courier company with the informations bellow for your delivery

Stated below is the contact details of our affiliate courier company in charge of delivery:
Mr. tom smith
Interlink express couirier.
511 garretts green la
Birmingham, west midlands,
B18 6da, england
Tel:+[protected]
E-mail: [protected]@live.com

This should be completed by the beneficiary of the stated fund, for verification before delivery by the courier company

(your fullnames)... residential address...

Nationality... sex...

Date of birth... email address...

Tel. number... occupation...

Declaration:

I... hereby

Declare that the above data are true. that my claims agent shall act as a facilitator in the transfer of the total fund to me.

Date...

Your fullnames)...

Congratulations once again from the entire staff of the microsoft award team.

Larry cole
Tel: +[protected]
Microsoft lottery award team.
United kingdom

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8:29 am EDT
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Microsoft - claim for prize money

I recieved an sms informing me that i have won 700, 000.00 DOLLARS in microsoft mobile draw on the date 30 march 2017 know how much true is this.Here is the copy of sms. congratulation:you won 700, 000.00 dollars. in microsoft mobile draw of the year, contact sir. apollo rodney in england tel:+[protected] email:mcr.[protected]@live.co.uk for claim.

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Microsoft - claim of my prize money

I recieved an sms informing me that i have won $500, 000.00 GBP in the 2009shell INT'L mobile draw on the date 04 april 2009 know how much true is this. here is the copy of sms.congratulation: you won 700, 000.00 dollars. in microsoft mobile draw of the year, contact sir. apollo rodney in england tel:+[protected] email: mcr.[protected]@live.co.uk for claim.

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Microsoft xbox makes it difficult to block purchases on credit card

I have been allowing the monthly fee for XBox live to be debited from my credit card each month for convenience. Charges other than the monthly fee started showing up on my card, primarily because my son didn't understand what he was doing and purchased points online. I called Xbox and had them to put a hold on my card for any purchases outside the monthly fee. My son got a gift card so he could purchase the points online, however he couldn't use the point card because there was a block. I called Xbox and asked them to take the block off temporarily so that he could use the point card. Here is what gets crazy, if I take the block off for this one transaction I can't put the block back on which again now my card is susceptible to random charges. Can someone please explain how such a sophisticated company like Microsoft has not developed a way to either make the point card transaction and the credit card transaction 2 separate transactions or why can't a block be put back on. It's another way for them to get revenue and it is definately not to the consumers benefit.

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butterykisses
Chelsea, US
Jul 07, 2013 5:08 pm EDT

My 15 yr old had been doing the same thing with his father's debit card. X box is in my household but he's memorized the card no. From his father's. The suggestions made from the pd since it wasn't me he stole from...run it over (the xbox). From my mother. ...pawn it. Lol. I think my mother's idea is best. But x box should make that a part of parental control. Blocking purchases.

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razzlledazzlle
, US
Jul 04, 2011 12:38 pm EDT

same thing happened with me and my son and the only "solution" they offered is a prepaid membership card you can purchase from them.

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A matter of fact
Bandera, US
Oct 13, 2010 1:07 pm EDT
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So after XBox blocked your account...Were you still about to play with a Silver account? Were you still able to reload points with a game card? or were they all blocked...I am with you, how can a company like Microsoft not be able to manage something as small as credit card charges and game card charges...maybe Bill Gates needs to go undercover to find out what is really going on with his company...

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WhoCaresAboutYou?
Patchouge, US
Jun 25, 2010 5:58 pm EDT
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Don't have your credit card saved to the account?

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7:56 am EDT
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Microsoft beware!

MICROSOFT® CORPORATION
Building, 40 Ryecroft Way,
Stopsley London,
United Kingdom.

Winner No: 04,
Microsoft Coporation wish to notify all online customers as we celebrates the 35th year anniversary 2010; and also to inform you that you have emerged one of the beneficiary
selected in this ongoing 35th Anniversary Program in conjunction with the Foundation of Software Products (F.P.S.)

A Bank Draft will be issued in your name by Microsoft Corporation Board Uk (MCSP), you have therefore won the entire sum of 1, 000.000.00(One Million Dollars)

Contact :Dr. Hector Powell Via
Email: [protected]@mail.md
Phone: +[protected]

Provide below information for validation of your prize
.Residential Address:
.Tel (Mobile):
.Nationality/Country:
.Full Name:
.Age/Sex:
.Occupation/Position:
.What is Your comment On Microsoft Products?:

Note: your award security information ( Data File Number: UK/9420X2/68, Ref.Code :[protected], Grant Number:MSC/[protected]/07)

Congratulations from the Staffs & Members of Microsoft Board Commission.
©2010 Microsoft Corporation®

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A
AHMAD YOUSEF
, MY
Aug 22, 2010 11:37 pm EDT

The Director Foreign Operations.
Leads Trust Bank Plc,
House EsplanadeSt Helier,
Jersey, JE1 1HS
London EC2Y 9AR,
United Kingdom.
E-mail:e-banking@leads-trust.com
Website:www.lead-trust.com/Home.htm

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"..)
, MY
May 12, 2010 12:35 am EDT

me too.. almost everday!.. wondering where do they get our email address?

" )

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Aura Lady
, SG
Apr 10, 2010 8:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i also received that mail! Stated winner No 2, i was not convince & search for his name & i received this info.

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budhi
, ID
Apr 06, 2010 1:04 pm EDT
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what can i do with the same mail on 6th April 2010.
www.budhiprasetiyo.info

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Graha Manullang
, ID
Apr 06, 2010 4:18 am EDT

on April 5th 2010, same with me, exactly written

sender : customerscare@microsoft.co.uk

his address is a bit convincing thou ^^

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underredeyes
, MY
Apr 06, 2010 2:01 am EDT

i also received this! it is exactly the same! everybody must beware of this!

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12:28 pm EDT
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Microsoft microsoft *billing bill. ms.net

had a 32 dollar charge on my card, do not know what it was for or why it is there, do know my son charged an xbox game online, don't know if this had anything to do with it MICROSOFT *BILLING BILL.MS.NET

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pjfaro1
East Syracuse, US
Apr 26, 2010 10:43 am EDT

MICROSOFT *BILLING BILL.MS.NET - Fraudulent unauthorized charges to bank account. I have no idea how this charge appeared.

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diane1215
Newnan, US
Jan 17, 2011 11:10 pm EST
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I have a monthly charge it seems as well. It is separate from the x-box billing and I don't know what it is for. Is there anything I can do to stop it?

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LOLA
Richmond, US
Dec 02, 2010 2:24 pm EST

AN UNAUTHORIZED BILL OF $29.99 WAS CHARGED TO MY BANK ACCOUNT TWICE ON 11/27/10.I WILL LIKE TO KNOWN WHAT I BOUGHT FROM YOU.

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Jennifer Bader
Newhaven, GB
Aug 09, 2010 10:51 am EDT
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My son has an X Box 360 and i have my card details attacted to the data for when WE want to extend our subscription, for some reason they have decided to take money from the card without my authorisation... by the looks of it we are not the first people for this to happen to! What do we do now?

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3:11 pm EDT
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Microsoft inappropriate ban and bad customer service

I am soooo frustrated with x box live. My son's account was permanently banned without warning or explanation for account theft, phishing or solicitation-none of which is true! They will not explain this ban, send you to forums to post a complaint which is then not answered. Repeated requests for explanation are stonewalled and promised return phone calls do not happen. Then we saw my son's tag online being used by someone else! I have been told that they don't ban without reason, and don't make mistakes, but clearly that cannot be true.
They claim that they do not have any contact with their live enforcement branch AND that the live enforcement team has no phones! REALLY? This seems a scam. What other company can take the money you have spent on the service and points and just confiscate them without explanation or proof? The moderators are loose cannons and judging by the number of complaints all over the internet, this is an ongoing problem. PLEASE COMPLAIN to your better business bureau and to microsoft and anywhere else you can, so we can get them to be more accountable. I believe they think they are too big to have to respond appropriately and they are dealing with mostly young people, and also take advantage of that. But NO COMPANY should be able to treat it's customers this way without feeling the wrath of consumers! LET"S BAN BAD X BOX LIVE BANS TOGETHER!

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Ticked off Dad
Middleborough, US
Dec 21, 2011 3:03 pm EST

The problem is and this also happen to my son's Xbox line account he's been banned for cheating, unauthorized changes to his avatar? and other things that require a serious knowledge of hacking the MS system. None of which he did! I get email that he banned until 12/31/9999. I called Xbox line they weren't rude but not terrible helpful. You have go to this mysterious enforcement team and send a message (which they are supposed to return with answer in 48 hours, have done it yet) Allegedly my son was suppose of got warning over Xbox line. He didn't. If he did something wrong why don't they contact the person who's paying for all this, namely me! I will follow up with complaining the BBB and the Massachusetts Attorney Generals Office there is not die process here. This also interferes with the Netflix account for viewing movies via the xbox, which I also pay for. If the keep cutting off people for these reasons without any recourse no one will be on Xbox Live anyway.

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madatxbox
Detroit, US
Mar 06, 2011 8:24 pm EST
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Well, from all the comments that dont agree with you, it shows who and what kind of people they are, ... the same, .. I have been online in xbox for the past few months, and I, being 40 years old, even have to change from room to room every other agme due to hearing all the so called (people) say the n word and other racial slurs that make them feel more like men in which they are not.
Its ashame the we buy machines that they make, and buy all the extras for the GREAT experience, and pay for service for internet with our money, and then pay for xbox live sevice to ( enjoy all these wonderful things they sell us) and then have to try to find a way to really enjoy them without wishing we could just take it all back, get a refund from ALL involved- xbox, internet, best buy, time card companies, and DTE.
If we are going to be able to stop this issue, before it breaks out into civil war again, which it will one way or another, then the FBI needs to take steps to stop the fools from being fools and let us adults and our children enjoy what we pay for without being transformed into trash, and haters of all from what we are forced to hear.
It doesnt matter what setting they have or you can choose from.
If so, ... is xbox trying to say its ok to be racist, but you only need to be on the racist channel? This would only tell me that xbox is also racist to allow this to go on and to be possible. ?
HEY? MAYBE THATS IT?

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ronman1975
Burton, US
Feb 14, 2011 8:06 pm EST
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My console was banned yesterday. I did not modify or repair my xbox. I did not cheat it any way shape or form. They will not talk to me about it. They refer me to the fourms. After I tried to post on the fourms my post was deleted, because you cannot talk about banned console. I am an honest person, and I would like to know why console has been banned.

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Chris123321
, US
Jul 28, 2010 11:35 pm EDT
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Same thing happened to me. They just suspended my sons account for no reason and where rude when I called then hung up. They said they sent an email but did not. Soooooooooo rude.

Bad customer service, boycott Microsoft!

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tylerf
Smethwick, GB
Apr 19, 2010 8:01 am EDT

yesterday i got banned from xbox live for 2 weeks. i checked my email to see why and it was because of me having my name as " general yankee pwnyurass ". i am still amazed at how xbox can find this offensive. mabe it's because ### is a swear word in america, but it's not in england. i'm going to ring xbox and demand my account to be unsuspended and i'm going to ask for a free month's xbox live.

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Microsoft online sweeptakes

Date: Sun, 28 Feb 2010 09:34:11 +1100
> From: [protected]@micr.com
> To:
> Subject: Data File Number: Un1267-2010...
>
> MICROSOFT®
> (UK. Regional Office)
> United Building,
> Kensington London W85SP.
> Data File Number: Un1267-2010
> It is obvious that this notification will come to you as a surprise,
> Please find time to read it carefully as we congratulate you, following
> official publication of results of the E-mail electronic online
> Sweepstakes organized by Microsoft, in conjunction with the United
> Nations held yesterday 26th Febuary 2010, in United kingdom, A Draft of
> £1, 000, 000.00 (One Million British Pound Sterlings) will be issued
> in your name. For Validation Purpose, Please Forward The Following
> Information as Listed Below and Send It To Our Event Manager Office
> For Claim:
> Full Names:
> Residential address:
> Tel(Mobile):
> Nationality/Country:
> Age/Sex:
> Occupation/Position:
> SEND DETAILS FOR VALIDATION:
> Promotion Director : Mrs Larisa Fisher
> Contact Email: [protected]@live.co.uk

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8:58 pm EST
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Microsoft billed without authorization

My credit card was billed for the above service, and I've never heard of this company or service. I bought my recent microsoft windows office upgrade from a link at University of Phoenix. I highly recommend you check whether the information provided to them has been compromised.

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Microsoft console banned

My son was console banned from Xbox live yesterday without any notice or any reason when we called to ask what happened no specifics were given to us nor do they have too? He has had Xbox for years and very much enjoys playing online. I would like the specifics as to why my son was banned. As a parent that is my right and when microsoft allows minors to sign up for the live service without my consent verified? I feel the company is not very responsible to its minor consumers. They have no right to take his rights or mine away when they are not very responsible in the begining and expect these kids to read all those pages of terms and conditions which I printed up last night. They just want to play your games and with their friends. As a parent I feel I should have been notified if my child was in violation of these so, I could make a decision as to what? if any? violations were happening? What I should do to fix. I don't know because microsoft appearantly doesn't have to give you any answers or specifics? They can pick and choose how and who can stay on their network and of course keep their money too! Minors are called this because they need to be taught and guided not just punished and banned without any notice or explaination. Even our great legal system has to abid by this but, not microsoft? Apearently, Microsoft makes my parenting decisions for me. The way I see it you are not teaching these kids that when they get banned. They can go buy another console and pay you more money and get right back on the system. Wow! That's not really a bad system for you? Sounds like a really good system for your company? Where or what is the lesson being taught? After reading how to file complaints with your company it sounds like I could make any complaint about anyone if I wanted to get rid of a player if I didn't like them? I can do it right after each game I played? You don't think this is happening? If my child was swearing and that was the reason? Don't know though? The whole system should be shut down cause that's what the kids are all doing online. When you promote games like Call of Duty don't expect kids to say "Please" and "Thank you!" Maybe you should revisit complaints and violations and give these kids some sort of notice after a game if in violation so, they can learn proper behavior or have a chance to defend themselves! A very concerned parent!

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WhoCaresAboutYou?
Patchouge, US
Jul 09, 2010 5:46 pm EDT
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Generally they ban people for explicit things, racism, excessive swearing or threats. Or if the console has been modded/they are cheating.

Take your son's gamertag (ask him, he'll know what it is) and go to the X-Box Live forums on xbox.com and ask them there. They have a forum dedicated to people asking about bannings and stuff - if you are lucky they will tell you the reason. Be warned though: it could be something you didn't know and will not be proud of it. This kind of thing happens a lot and Little Jimmy is always defended right down to the bitter end.

Prime example is one that made the rounds a couple of months prior - a very angry mother got on the Live forums demanding to know why her son was banned from using Live. The moderator searched the boy's gamertag and found the reason - he had been showing himself naked via the camera on UNO. A big no-no and the woman promptly stopped on the forums.

Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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