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Ford / negligent repairs!

1 460 East Auto Center DriveMesa, AZ, United States Review updated:
Contact information:
Phone: 480-497-7550

Car was making whining noise. I took it to dealer and I stated it was the cooling fan. The dealer changed fluid in pump. Week later, noise still there. I told dealer it was the fan. Dealer replaced pump. Week later the noise still there. Service Writer took ride in car and confirmed noise. Dealer did not do any repair, said noise was normal. Brought car back again, and Shop Forman took ride and confirmed the noise. Service manager said no repair would be made, noise was normal. I ask to see Factory Representative. Factory Representative did not know anything about the cooling system in my car and did not take a ride, he said he would agree with the Service manager and say there was nothing wrong.

Two months later the card died on the road when the engine overheated. The car was towed to the dealer. After two days I was told the car was fixed by replacing the fan. When I picked up the car, the steering wheel was pointing 30 degrees to the left and the steering was loose. When I brought the car back, the Service Manager said that there was nothing wrong with the car when they did a test drive. I said there was something wrong before I left the dealership and did not even leave the street in front of the dealership. The car was inspected and they found that the tow truck had used a suspension part that was bent when the car was hooked up for towing. After two more days I picked up the car.

When they refused to do the proper repair and I had to drive the car until the engine overheated and the car was not drivable. I was put at risk of an engine fire, or an accident that could have resulted in injury or worse. I still have problems with the car and I don't know what unseen damage has resulted the this dealerships negligence. Currently the car is hard to start, hesitates when starting from a stop, and there is valve noise.

I have contacted Ford Motor Company about this dealership and they said the dealership is a private business and they do not get involved in dealership issues. I told them the dealership is selling a product with their name on it, they provide the warranty, they provide the parts, they reimburse the dealership for repairs and they advertise about their customer care. I told Ford Motor company that they have a responsibility to say something to a dealership that is acting in an irresponsible manner. Even though Ford Motor Company said they cannot do anything, they made sure they protected the dealership by forwarding my emails to Berge Ford.

I want this car looked at by a dealership other than Berge Ford and the remaining problems fixed. I want some assurance that any unseen problems that could have been caused by the engine running hot (because the dealer refused to make the proper repairs) until it overheated two months later will be covered.

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  • Di
      14th of Jun, 2009
    +1 Votes

    Then go to another dealer, this is America remember.

  • Wh
      14th of Jun, 2009
    +1 Votes

    You need to be very careful whom you take you car to. Most of these auto mechanics "ARE CROOKS." They know how to lie and manipulate people. I would only take my car to someone who is reputable by word of mouth. Also, those dealerships are over priced as it is. They are known to charge an hour's labor for something that takes 15 minutes to do.

    The first time you went there, they changed the fluid in the pump, you should have "NEVER GONE BACK THERE." If they can't do it right, then it shows they have "NO INTEGRITY." Never deal with someone who doesn't treat with intergity.

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