Ford’s earns a 1.3-star rating from 5 reviews and 2284 complaints, showing that the majority of vehicle owners are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
no quality & zero customer service
Dear Sir,
My email is unfortunately not addressed to anyone but it is my last hope. I expect the Company to respond to me immediately as i have lots of complaints from the Egyptian Agent "Fikry Group" and no one ever answered me back.
I bought a Ford Focus high line in July 2009, two months ago and since then i have been treated like i have not paid the money to the company! Let me just clarify that it costs EGP 160, 000 which is a lot of money here in Egypt, and unfortunately i have lost the money from the first month.
First of all, i lost my left mirror after three days and when i asked the agent to bring me a mirror he gave me the old model mirror, which of course did not work with my car. This was the first mistake. I never mind and i asked for the new one and this was the second mistake. The mirror took me a month to buy and not only that, whenever i called them, Mr Ahmed Atwa and Mr John Magdy in Giza branch, they told me the shippment is not here yet and after a whole month he suddenly said it is not his job to bring me the mirror it is the maintenance department responsibility! I DONT CARE WHOSE RESPONSIBILITY IT IS BUT HE SHOULD HAVE TOLD ME BEFORE THE MONTH. Also, i am speeking to the Ford company i am not speaking to PEOPLE in the company and your reputation is the responsibility of every single employee. Me, as an employee in a Bank, i am not supposed to say "it is not my responsibility" but this is the ONLY word i heard in this company till now and i need to know WHO IS RESPONSIBLE IN THIS COMPANY ?
The biggest problem is yet to come... After a month and a half, the car stops when i was in a trip 2 a.m. with my little daughter on the road, and the computer sends me a message "transmission malfunction"! A problem in the gear box. A problem in the most important part of an automatic car! I called the maintenance person "responsible", Eng. Amir and he told me move with the car no problem at all, and when u come back from the trip you can come to us to fix it, which means he knows it is a USUAL problem in this car. Anyway i moved with the car and another message came up in the computer "Engine malfunction"! This means that his advice could have caused me a disaster.
I sent them the car and i asked to change the whole car. Wolkswagen, a reputable German brand, changed a car before because of a problem in the wheels not the gear box and engine. It is a manufacturer problem, why should i pay for it? The one who manufactured it has to pay for HIS mistake. Mr Amr Nazmy in the maintenance said that he asked the branch in Spain, where the car is manufactured to change the car or change the gear box, but a refusal was sent! They fixed it and now it broke again and when i called the agency Mr Hany El Bahhar, the maintenance manager said it might be MY mistake of misuse! They wanted to fix it again but now i want more action than that. Am i supposed to accept to fix a NEW CAR weekly in an unprofessional maintenance centre with unrespectable people and not trust worthy company reputation. I complained in a responsible agency which is "Consumer Protection Institution" to investigate about whose problem it is. And i will go more to complaint in more official agents if i did not get immediate respond from you and a reasonable compensation to me. This car has a problem and i want to change it as a whole.
Let me highlight that all this time i have NEVER received a phone call from a single employee in this company. Not one appology and NO respect. I always call them to complaint and call them to follow up on the complaint. I tried to contact Mr Ramy Fikry and he is unreachable and when i asked for his secretary they gave me a number and after several phone calls i found out she is a customer service employee. And when i asked for his email they refused to give it to me. It seems that they are all liars here and Mr Ramy does not care about his clients.
The main problem in this agency is that they are all liars and no one knows anything about anything and no transperacy what so ever.
A big complain about Mr Hany El Bahhar and Mr Mohamed El Norashy. Mr Hany El Bahhar when i called him he told me i am not a respectable person and i am not polite. This is how Ford treats their CLIENTS. Mr Mohamed El Norashy, the quality controller in this company as stated by sales people, told me as well that he is not responsible for my complaints and i should THANK him that he is answering my calls coz he is doing me a favour! His job is now a favour to clients.
Ford in Egypt had a very bad reputation from the previous agent and we all thought that this idea will change by giving it to the unreachable man Ramy Fikry. Let me tell you that a site has been opened in Egypt where people chat about cars and a group of 25 persons has complaints from Ford in Egypt. No one i know now will ever buy a Ford car.
I still have hope that my choice was not that mistaken and that a better treatment should be expected from a reputable brand name like Ford..
Regards
Asmaa A.Gamal
Residential Property Finance
Commercial International Bank
Tel: +2 02 [protected]
a.[protected]@taqa.com.eg
The complaint has been investigated and resolved to the customer’s satisfaction.
treatment & quality
On the eve of 8/21/09 I purchased a 2009 Lincoln Towncar--I rec'd a photocopy of my contract not an original with the terms & conditions. I traded in a Mercury Sable 2001 but on Sun. I called the salesman & left a msg. on his cellphone wanting to know if I could take my trade-in back, of course he said he didn't get that msg. yet he rec'd the one I had sent shortly before! I went to the dealship on Monday and again requested to have my Mercury Sable back (for my daughter when she is in town). I was told by the salesman that no one was there to authorize it but he would get back with me. I'm waiting----It is now Tues. 8/25/09.
I paid $38, 000 for the towncar & can't begin to tell you how unhappy I am with the material of the trunk--enough so that I wanted to void the purchase but since I didn't have an original copy of my contract I had no idea what my rights were. When you pay for any upscale car you expect at least what my 2001 Mercury has! The felt trunk is really insulting & I also get to look at staples but on the upper shelf the felt isn't even anchored. I am so disappointed in my experience with Al Packer Ford East that I just want to cry.
Sincerely,
Barbara J. Bauer
The complaint has been investigated and resolved to the customer’s satisfaction.
engine problem
I have Purchased a used Ford Fiesta which has run only 20, 000 Kms on having an assumption Ford Fiesta Diesel will give a better milleage and will be a maintanence less vehicle.From the date of purchase i regularly servicing through the authorised dealers presently the vehicle has done only 35200 and i am facing a major problem of engine oil getting mixed with the coolant and the engine has failed will it was running on the road.Vehicle was brought to the authorised dealer and they could not able to find out the problem for the last two days.If the engine is getting offed in the middle of the road, Just imagine how much risk is being involved in buying these cars?
Kindly advise how to educate the innocent buyers not to involve in such type of problems.
By V Muthuvel on Aug 25, 2009
The complaint has been investigated and resolved to the customer’s satisfaction.
horrendous gas consumption/product defect
In August of 2007 both my Daughter and myself bought 2004 Ford Explorers from Tom Wood Ford in Camel, IN.
Within less than a year my Dauther's Explorer developed a crack in the rear lift window which extended from the
bottom of the window, past and next to the Ford emblem and to the end of the lift. When she asked to have the
lift window structure replace, Ford told her she would have to pay for it. Not covered under the extended warranty
we both purchased.
This was the least of her problems as she had to have the fuel pump replaced and the component which regulates
the flex fule gas option and of course the gas consumption of the vehicle.
Just yesterday I noticed the the very same crack had developed on my Explorer. With Ford refusing to replace my
daughters rear window door, I have no doubt I will face the same issue. After my daughter experienced this problem it drew
my attention to other Explorers while driving and in parking lots. I would say on the average for every 20 I saw over the past
year, at least 1 has this crack in the in the rear lift window panel.
The most glaring problem with my 2004 Eddie Bauer model is the horrendous gas comsumption. From the time
I drove the vehicle off the lot, my milage with ethanol has never been over 10 mpg and generally under 10.
With regular it has rarely been over 11 mpg. I was not a good candidate for the "cash for clunkers" program because my
excessive payoff amount 2 years after purchase.
If Ford is monitoring this complaint network, I would like to see them step forward and provide me with a reasonable and
financially feasible option and opportunity to replace my Explorer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Aside from my overhead console falling while driving down the road and the plastic on both of the visors breaking and flopping, also I too have a crack on the back. Now my issues are getting worse I would be driving and my explorer would just shut off however it would turn back on now it's got flashing light like the ABS, parking break, advtrac, service engine, and it says engine failure safe made and half the engin is shutting off. Took it to the local ford dealer they calibrated the computer said that's all it needed a day later all that came back on and persisted took it back now they say something else is wrong didn't want to give them more money for them to be wrong again so until I figure what's wrong with it myself I'm stuck with it..
Binder has once again proven the theorem I+A=D. Internet+Anonymous=[censor]
Wait, wait, wait...a Ford Explorer has terible gas milege? SURELY YOU JEST!
unprofessional treatment of customers
I called Ford Credit regarding my account and was talked to in a hostile tone by several of their employees. When I asked to speak with a supervisor I was told " You dont need to speak with a supervisor" . Clearly Ford and Frod Credit are in big trouble, they won't admit to failing to give proper notice, disputes in their billing, and send out threats to repossess to any customer that disputes their account charges etc. In my view Ford will go the same way as GM with this approach to treating customers!
The complaint has been investigated and resolved to the customer’s satisfaction.
I also found them to rude, they also do not tell the truth and play games with you, and they expect the customer to be nice, give me a break, as soon as I pay up my lease I will never do business with Ford or Ford Credit again, they need to learn we don't need them, they need our businee to stay in business.
by the way you cannot speak to us the way yo feel, if you start addressing is in any foul way or language... it will be recorded so every rep will see the note and respond accordingly, depending on you behavior on the phone, , So behave nicely and we will give you what you need
poor customer service
My husband and I went to HB Ford to purchase a Ford Edge on Friday. After 5 hours of negotiations with three different sales reps and managers, we finally came to an agreement. The same agreement we decided on over the phone before we got there! We only decided to purchase the vehicle to take advantage of the Cash for Clunkers program and my X-plan I get through work .There should have been no negotiating, we were also taking advatage of the 0% financing for 5 years (so there was no finance charges to factor in) We finally made it into the finance room to sign the agreement, when thay told us our DMV registration print out (that we gave them when we got there) was not accepted. OMG we were so frustrated by then, to say the least. We left with the understanding the finance manager would fax the DMV print out to Cash for Clunkers program for approval and call us Monday. We ended up calling them and they told us they sold the car on Saturday! My husband went down to HUNTINGTON BEACH FORD to pick up our original registration, DMV print(we stood in line 2 hours to get) and my work program paper work; they told us THEY SHREDDED IT!
The complaint has been investigated and resolved to the customer’s satisfaction.
When we took possion of our Edge from Oasis Ford, NJ it was March - the only option I wanted was a remote start, the car didn't have one and in order to make the sale Oasis agreed to install one. We left the showroom with our new car, and an appointment to bring it in to have the start installed. In the meantime, I drove the car and discovered that when my daughter who's 14, 5'1" and 112 lbs. sat in the front passenger seat the air bag light went on and off intermittently. We could be parked in the driveway or going down the street, the light would go on and stay on for a while and then go off. Sometime this happened within a few seconds of sitting at a red light. When we went back to have the remote installed we told them about this, they put it on the computer and told us nothing was wrong, maybe she was sitting in the seat wrong, or maybe she moved. We brought the car back two additional times after that for the same reason and still NO! the computer says its fine.
I start to notice little things, i.e. I heard a "POP" in the car they dashboard went out and then back on, I told them about that they couldn't find anything wrong (I guess I must have been imagining these things). Turned on directionals - hazards went on, directional bulbs melted. Brought it back again to what is now called Able Ford, explained everthing to them. Told them please if you need to keep it to solve the problems, please do, just give me a loaner and keep me informed. Got a called the next day saying that the remote start that was installed was NOT a Ford product and it was causing electrical problem, if I wanted a Ford start it would cost me $150, why would I pay for this, I purchased a Ford car, from a Ford dealer, why would I assume they would put anything but a Ford part in there. We heard nothing from them again until 3 weeks later when we called them, they had my car for 3 weeks put 248 miles on it and said there was nothing wrong. Within 3 days of getting it back the light began going on. I now have a car with no remote start and a defective airbag light. Called them again, again we met at Able with the service manager and the field service rep. Took the car for a ride and of course the light didn't go on. However, we brought with us a video of the light going on in the car, I drove and my husband sat in the back seat with a camera to show them, they had not interest. They again said that unless the computer detects a problem, they can't do anything. The Rep did say he was going to make a few phone calls and find out about putting in the remote start. Two weeks passed and nothing, finally after numerous calls with no one returning them a customer service rep told us the complaint was closed and they weren't doing anything, not even the remote start.
Not only does the ford product suck so does the customer service, not to mention the dealers. Ford said it up to the dealer, the dealer said it's up to ford.
Never again - next car will NOT BE A FORD and I plan on telling my story to as many people that will listen!
deceiving
Ford should be jailed for this scam esp extended warranty. I bought a brand new 2008 f - 150 during that year. At the time, I told the salesmen I intended to keep this truck a long time. He talked me into the esp and maintenance package and rust proofing and all along assured me that for 5 years, the only thing out of my pocket would be the monthly payment and gas. I have gotten my truck serviced every 8000 at the dealer. My truck now has 67000km on it and last week, the steering shaft broke on it. Apparently a full sized pickup designed for offroad capabilities can't handle round town regular driving. To my surprise, the dealer told me I would have to pay $600 to get my truck back and that my part wasnt covered under esp. I looked at my brochure which clearly states steering linkages are covered, but still they wouldnt cover it. This is fraudulent. I gave them $2000 for a useless extended warranty and am still paying for repairs. How can they get away with this. Since last week, I have heard so many similar stories from others. It's all bad enough that these trucks are having such major issues with so few kms. One guy sitting next to me at work had his tranny go at 64000 and another had his engine go at 67000. Those guys were lucky to be covered under drivetrain, but still had a runaround to get repairs. Fords are literally disposable trucks sold cheap with the intent that the buyer will always buy a new one every 3 years. Dont even get me started on the resale value on the [censor] thing, after last week, I put it up for sale for less than book value and I have not so much as had a nudge. I will never buy a pos ford again. And I will be sure to tell all friends, coworkers and family to never buy one.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, I have a ford too, not the truck but the focus, same garbage. My car has its transition and clutch changed at about 40, 000 km. Can you believe that? They obviously sold me a lemon car and expect me to buy another one every time I went to the dealer for maintenance. What a ###ed up company?!
Kinda agreed
Duval ford had my crane for 2 months. they could not fix problem 50 000 miles on a f 550 do not take your truck there will cost you big bucks and lots of down time with no good excuse..b.s George cant get anything done to help out just act like a good old boy but beware he has been there a long time and together the will work you my truck has been damaged and they would not pay for those repairs. Property was stolen they would not replace any windshield on my crane was broken by them they would not replace. My straps were stolen they would not authorize reimbursement. What a bunch of crabs I guess they want to go to court I don't but they do! So just like I gave 8000.00 dollars to them I will give to the next guy on the food chain they have lied to us and don't know what they are doing! I assume because it took 2 months to fix my crane.
I filled several online loan application and soon got contacted by a representative of Stamford Credit Network who told me that I have been approved for a $3000 loan. All I needed to do in order to get that loan money transferred to my account was to pay $500 to them which would cover insurance and administration fee. It looked alright so I paid the money and ever since that nobody contacted me anymore.
Call co. For update on my warrinty and was told it was out of date.. So i then when to a local mechanic to fix my truck, he told me that the part should have been replaced because it was difective by company when i contact them about this they said because i already had my vehicle fixed outside the company they could not honor any defective warrities
. And then tried to tell me that the mechanic over priced me on fixing my truck when they didnt want to help in first place... They could have at least told me to bring it in and check it out first and could solved problem right there instead of telling me there is nothing they could do...
To my creditors Macy’s, Sears, Chase Visa, Chase BANK OF AMERICA house loan, I am working to pay my debt off an get my accounts caught up. I want to apologizes I take full responsibility for my debt. I got behind due to me having to retain an attorney for Ford Motor Credit messing up my credit applying misleading an deceitful information to my credit report. My husband because were separated at the time Chadnezzar Felton file Bankruptcy an they would not allow me to keep my car that was pay up an was never behind an they use deceitful tactics to take possession of my vehicle and then later apply it to my credit as a voluntary repossession which was bogus I submitted the necessary document to get this mess clear up ASAP even if we have to go to court if I have to sue that what my attorney was retain for I work hard to have my credit up to part. If I had did something wrong I would take full responsibility like my mother raise me and my five brothers. But I want take this laying down when I did not do nothing wrong. Please work with me and my Debt consolidation company I reach out to help me get my credit back on track. I will pay all my debt in full because, I made that debt an I teach my kids if you get anything that you borrow pay it back to whom ever because you may need help again so please excuse me an work with me Sabrina Cato/ Felton my CELL [protected] and my address is 4782 Main Street, Union City, Georgia 30291. Ford Motors Creditors Damage my credit I will fight them and expose them in the process for deceiving customers!
I have Documents an witnesses to verify what i have stated!
We had purchased a vehicle and had a trade-in. At the end of the 30day intransit we still had no vehicle title. There was alot of issues with the vehicle we had purchased so we had rusty eck bring our trade-in back and pick up the vehicle we had bought. Upon the return of our trade-in the stereo had no face plate and its been since the return of the vehicle we have placed several calls to rusty eck about this issue and nobody answers our calls or upon leaving messages we get no response.
Long story short, my 2010 Ford Fusion SE has been a major disappointment. The hubcaps rattle like some old jalopy, and the FM stereo does NOT work! Ford refuses to fix either of these problems and has NOT improved their quality at all. After writing letters and speaking to customer service I was completely ignored and not taken seriously. Don't believe all the hype, Ford quality and customer service are terrible! DON'T BUY A FORD FUSION, you'll regret it! All the advertising and so-called good reviews are simply propaganda. Toyota and Honda quality is far superior to Ford, trust me!
The dealer sold me an extended warranty for a Ford Escape for a 6/100, 000 miles on 7/25/05 It was supposed to be a Ford warranty but Ford does not acknowledge it and the dealer has since gone out of business. And Ford denies any liability for fixing a vehicle with 23, 000 miles on it with number of faults. At this point I would say I'd never buy a Ford again.
I keep receiving recall notices concerning safety issues with a 1999 Ford Explorer XLT. I went to the nearest dealer Heritage Ford in Loveland Colorado to have a recall repair done. They said it would cost $350.00 to repair the seat because the recall notice didn't cover this repair. Even after I presented them with the recall notice mailed from Ford they never performed the recall repair.
Two years later I get another notice this one claiming my Explorer has been recalled due to the possibility of an underhood fire. (Recall 05S28)I can't help but think Ford corporate mails these notices to provide blanket damage control and appear they were doing all they can to correct the problem; while this dealer individually gets the opportunity to perform repairs that should be covered under the recall but still charge the customer money. The customer scared into thinking their car may go Pinto turn their vehicles over to feel safe once their pockets are emptied.
Dealer rips me off twice
Took 4.5 hours to drive 40 miles back from lake on July 16th 2009. Took my $51, 000 truck to dealer for repairs.This dealer has done all service on truck since I bought it there new. They charged me $839.95 when I picked it up on Friday July 17th 2009 and said it was the fuel pump monitor but it runs perfect now. Went home to hook up my boat to return it to my slip. Check engine light reappeared 5 minutes after I left my driveway. Had charters all weekend so I took the truck back for repair Tuesday July 21st 2009 8:00AM. They told me they would need it all day. Called me at 3:00PM Charged me $250.00 and said it was the wrong size air filter plugging things up. Total cost for repairs $1100.00. 100% their fault as they are th only ones who have serviced my truck since new. Told them I was not paying and they refused to release my truck until I did.
The complaint has been investigated and resolved to the customer’s satisfaction.
2006 ford freestyle
i have a 2006 ford freestyle that has 100, 000 miles on it. i have recently had a problem with the sudden surges in reverse or drive when my foot is on the brake and i am stopped. this can be dangerous if you were not aware to hold tight to the brake to keep from hitting someone or something in front of you or behind you. i have tried to have this repaired at two local ford dealers who state that they cant repair my vehicle due to a national shortage for this part. i drive 100 miles a day round trip to work and back. i do not have another car to drive and need to get my car fixed. do you have any suggestions as to how i could go about doing this? also, if there are so many problems and issues with this throttle body, why hasnt it been recalled?
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm having same problems...I'm at about 73, 000. I've had no problems with this car since I bought it used at 24, 000. Recently the surging has become awful. I thought I was crazy until I started researching this topic. I've had Fords for years, not sure this will sway my opinion for future purchases but I just wish that they would fess up and do what's right. Money is so tight right now. Stay safe everyone.
Look on utube for ford freestyle throtle body cleaning. I followed the instructions and cleaned mine at about 60K. It was incredibly caked and dirty. It was a wonder it ran at all. Never had any issues after that. I also found a fix for the cvt transmission issues - traded the car in before the issues raised their head.
As long as you have the UNION THUGS building cars you will always have a problem.
We have had nothing but problems with our 2006 Ford Freestyle since 63, 000 miles... throttle body was on national backorder for 6 months... and then when I checked back again still on backorder. that was in '09. Still have problems with the throttle body but I learned how to drive it with caution DON"T use the area at slow speeds in parking lots or at lights/stop signs. Now, it has been sitting in the shop for 5 weeks because the CVT transmission went out.. can't afford it but yet still have a PAYMENT. Tried to trade it in but we still owed too much on it! Family of 5 with 2 boys attending college, money is hard to come by!
The squeeky wheel gets the grease...Ford knows they screwed up .This is the worst...the most costly and UNSAFE mistake made by the Ford Engineers. Don't be afraid to E-mail the district mgrs, pound on your local Service Mgrs desk and scream...$1400.00 is outrageous. This unit .(..Throttle Body..) can be changed in 15 minutes. ..and cost Ford a FEW bucks.. I SCREAMED...got mine for free.
NEXT...9 out of ten times the throttle body just needs to be CLEANED..You can do this yourself.(ALWAYS CONSULT THE PROPER APPLICABLE FORD REPAIR MANUAL FOR SAFETY INSTRUCTIONS PROIR TO DOING THIS PROCEDURE)
1-Remove the rubber air intake
2- Open the throttle valve and clean the Throat.
3- Go to your local car repair shop to have the Computor reset. Ford will charge you a FORTUNE.
4-Add a can of Carb and injector to your fuel tank (LUCAS )
5- This should solve your problem...Good Luck
Have 2006 Ford Freestyle. Same problem with Throttle Control and sender and pump assembly fixed, $1, 441 later or so I thought. A couple of weeks ago started up again. Car at dealer right now. They want to do the same job again, I'm waiting to hear the cost. Will probably not get it done. Last time I buy a Ford.
I think Ford needs to address the common thread between many complaints I am seeing here and ones I've seen over the past two years about all of the transmission replacements that have had to go into the Ford Freestyles. We purchased a 2006 Ford Freestyle used from a Ford dealership with about 16, 000 miles and within the three year warranty. Well, at just under 20, 000 miles and about 4 or 5 months after the warranty expired we had to dump $5200 into a new transmission within a week before Christmas 2009. Talk about heart-breaking and depressing. No transmission should need to be replaced that soon (with good care I might add) and Ford, despite much complaining and contacts at all levels, did not care one bit. They made no effort to help reconcile the problem, pay even a portion of the large sum of money, nor did they seem to care that we were so disappointed with their customer service that we will probably never buy Ford again (despite my husband's family being loyal Ford customers for many years!). You would think after all the troubles the auto industry went through, they would care about customer retention, but I guess not. All I can say is that I have an 11 year old Toyota Corolla and have never had any problems with it and love that car. I'd buy a Toyota again without hesitation (and they stepped up when their customers had problems!).
Throttle body...Get a good spray Carburator cleaner...Remove the inlet Rubber housing to the t/b... fully open the throttle body butterfly valve but turning the ignition key on (do not start) and depress the gas pedal..Using the carb cleaner, clean the t/b inlet completly by spraying carb cleaner on a lint free rag . Re-assemble.. Now get a bottle of Lucas carb and injector cleaner and add it to the fuel tank next fill-up. Repeat using additive every other fill-up. This dirty t/b problem is normally caused by using cheap Regular fuel (no cleaning additives) . Use a good name regular or a higher grade fuel that has cleaning additives.. Problem solved ...total cost.. less than ten bucks... better than $1, 000.00 for a new t/b.. P.S. if you need your computer reset, take it to your local Garage..Not the Dealer...Save yourself a few more bucks.
Yikes. We have a 2007 FreeStyle and I was online checking to see about purchasing another one next year; passing the 2007 off to our college student.
Just found out they are now the TaurusX and are no longer being made. Maybe that's a good thing :)
Anyway, I'd also heard the Flex was being discontinued (which was the replacement for the TaurusX); not that I would have ever wanted one of those - ugly.
I'm tired of Ford constantly changing things around. We have been loyal Ford buyers for decades, but I am thinking about looking at Toyota or Honda for my next vehicle.
brakes replaced twice, cvt transmission replaced once at 125, 000 then
replaced three weeks later with another unit. they can't even get the replacement transmissions in right. after the first was installed i got it back and the air cinditioner wasn't working right, now i have a
check engine light coming on and will have to see about that.
we love the freestyle because of all the grandkids but this $6500 transmission has made it impossible to go on vacation with them this year
member services threatening
I received a call from Ford today threatening to send me into collections and report me to the credit agency. The story is that my payment is due every 26th day of the month, and will be deemed late if not payed later than the 7th of next month. So I sent the late payment 3 days ago and they will most likely receive it first thing Monday, and on top of that I also made sure that I included this month's due. I am almost finished with my payments as well, the last payment date is on March 2010. I only missed one month which is May 2009, and made on time monthly payments way above the minimum payment without fail. I hope that they are not threatening me because in less than one year I am done with my payment, and if they reposes my car today they are making more money out of it since the value of my car is in the mid 10000, and the money I owe is only less than 5000. I have had this car since 2005, and it is still in excellent condition (only drive it on weekends), mileage is only 34800, and maintenance service is always through the dealer.
Now I understand why my friends question me when I was deciding on getting another automobile from Ford. I have never experience such treatment before. With the automobile industry crisis today, you think they would be more understanding with a Ford vehicle owner. Now I wonder if all automobile company's member services are like this, when you miss only 1 payment out of many. I also own an Eclipse, an Altima, a Mercedes and a Jetta, I hope that the other company will not be these harsh. Too bad for Ford, now I am one less customer that they lost. I now I am just one, but every year I actually buy, lease or trade in through Ford. The local Ford dealer managers even became family friends. I don't think that I can deal with Ford anymore after this. This just ruined a long time friendship. Oh well, I guess its about time to look elsewhere, maybe the all new Mazda Speed 3, even the Hyundai Genesis. Sayonara Ford...
The complaint has been investigated and resolved to the customer’s satisfaction.
see above
gas mileage
Yeah? We've had ford trucks for years too. Our current 3/4 diesel is a 1985. Head down south in the US and 75% of the old trucks still on the road are...you guessed it "FORD".
Our old ford (this is our 3rd one in 34 years) gets about 18 miles to the gallon hauling a truckbed full of wood or dirt. Hate to tell you, but for an old 3/4 ton, that's pretty good mileage. It gets more to the gallon now than our son-in-laws dodge 1/2 ton (gas, not diesel) which is only 10 years old, and more to the gallon than our neighbours chevy which is 14 years old (gas, not diesel). I doubt they made the truck "use more gas" than the others...since it doesn't seem to. None of our other fords had excessively low mileage:gas ratios either.
Though I'd have to admit...we've never had a "lite" truck. Always 1/2 or 3/4 ton full sized trucks, and that old 1985 is newest. We had one Ford car...never again. But we'll always have a Ford Truck. Our second vehicle currently is a Dodge minivan...most new vehicle seem to built with plastic (yeah, I know it's not, but it sure feels like plastic and looks like plastic) rather than metal.
We have never had any issues with out ford trucks. Not with the build, not with gas mileagle. Only one of our trucks ever had a frame issue...and that was only after somebody t-boned us at an intersection and the truck was written off.
So unless there's some major difference between trucks manufactured in Canada and those for the US, I'd have to disagree with you.
Besides that...seems pretty strange that in Canada at least, the Ford Motors Company didn't NEED any bailout money. While chev...well, the news speaks for itself.
The complaint has been investigated and resolved to the customer’s satisfaction.
This guy is a ###.Blame the federal government they make the rules.
I HAD SEVERAL FORDS OVER MANY YEARS.THEY BURN EXTRA GAS BY DISIGNE THE TRUCKS HAVE HAVE WEEK FRAMES.WHEN FORD SENT ME A RECALL NOTICE I TOOK MY TRUCK IN AND THEY JUST BENT UP THE SIDE PANEL.
i'll never buy ford again
I bought a Ford Escape used with about50, 000 four years ago. I'm have about 13 months left in payments. Here is just a short list.
1) Honeycomb grill: It is all plastic and held in place by two little screws. The grill broke at the screw location after having for 5 months. I bought and install a new one that only lasted a couple of months when it broke in the same place. It is now held in place by bale wire.
2) Air bag light. Had the Escape less than 90 days. Air bag light came on. Took back to the dealer where I bought(30 miles away, special trip) was told they couldn't do anything for and it would be two weeks before they could get someone to look at it. I was told that as long as that light is on the air bags would not deploy on impact.
3) Exhaust Manifold: It cracked leaving me with an exhaust that would not pass the state inspection. Upon trying to fix it I was told I would have to order one though Ford for over $500.00 with my VIN number because something about every Escape is different just enough where I could not go savage with this part. Think goodness I was able to get it welded cause I could not afford to have one ordered.
4) The door handles: It started with the back driver door, just stopping opening. Now the driver door stopped opening. A stop at the local auto part store I'm told I'll have to go to the dealer or salvage for that part. I'm just starting that process, but in the mean time I do have the panel off my driver door so I can reach inside the door and flip a little metal piece up so my door will open.
5) Window: Just starting this week, I have a window that is not going up by press the buttons. Surprise Surprise!
6) The 6 CD radio. The CD part just reads error. It will not eject the 5 CD in the radio. It will not play any of the CDs. But the real kicker is I'm told I have to have a "special" tool to take the radio out to get my CDs out.
7) Just the radio part. It might come on when I start the car it might not.
Husband had a Ford F-150. Between the two Ford we will not buy Ford again. So much for the Ford tough slogan.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just purchased a 2009 Escape and the keypad and ignition key are a single intergrated unit. Unfortunately this means that every time I start the car I am activating the remote rear window lift gate. It takes 2 punches to opperate but it's hit once inserting the key into the ignation and a second time turning the key to start the car. Every time I go to drive anywhere I have to get out and manualy close the liftgate. Whatever idiot engineer came up with this idea should be fired.
I bought a ford escape from the Flamingo Car Group back in June 2007, I am active duty Marine and my credit was bad, I was mislead about the car I was buying and I have put so much money into fixing my car. Now I can't sell it and can't afford to get another car. I can't believe how some people will take advantage of military personel like that. I NEED details on how to sue the company to get my money back.
Oh and if you bought the car "As Is" your stuck with it.
Im not understanding why you cant sell it.
Hi, my name is Jennifer and I work for Ford Motor Company. I would suggest you contact your selling dealership to assist with this issue.
violent shaking
Ford 2005 F250 4x4 super duty, violent shaking. On Sat May 30th at approx 11:00 am pacific standard time, I was traveling on the I 280 south freeway with my daughter to a soccer tournament in my 2005 F250 4x4 super duty truck. We were in cruise controll going approx 55 mph. We drove over what I beleive was a large expansion joint on the freeway. Immediatley after we travelled over joint, the vehicle start to violantley shake and vibrate. After a tense moment of complete terror as the vehicle became extreemly difficult to controll and continued to shake violantley we came to a unsafe stop on the freeway. After the complete stop, I immediatley needed to speed up again to prevent being rear ended in the middle of the freeway. The rest of the trip was spent white knuckled traveling well below freeway speeds for fear of another episode of shaking . Every bump in the road was a scary reminder of what might happen again. My daughter is scared to travel in the truck and my wife has demanded that the probelm be addressed immediatley, or "sell the ###ing truck" . This is not an isolated incident. Ford Motor Company sent a notice informing me of the probelm. They indicated it could be prevented with proper tire pressure. My tires were well within the range of pressure suggested. I know this becuase I checked them immediatley when I arrived home. This is compleltey unnaceptable and presents a major risk to the driver of these vehicles as well as the surrounding drivers. I almost lost controll of my truck and had flashes of my daughter and I never making it home. There was a parent travelling behind us in a truck. They witnessed the violent shaking and said "i thought your axil was going to come undone and you were going to crash" .This is completley unnacceptable and I will be taking my daughters and my experience to as many forums as possible untill there is a full recall on these trucks. Ford is compeltely aware of the situation, dont let them get away this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Go to a dealer and ask them to look up TSB#07-10-10.The service bulletin applies to your problem.The parts involved are a steering damper and bracketUnfortunately since your vehicle is over 3yrs. old you will be responsible for the cost of this repair.Only affected a small amount of these trucks.I work for a dealer and have only seen 2 trucks with this problem so this does not warrant a recall.Or if you are mechanically inclined buy a new steering damper and bracket.The part numbers are 7C3Z-3E652-C(bracket) and 8C3Z-3E651-C(damper).The parts are easy to replace.Also the tire pressure should be checked when the tires are cold as recomended on the door sticker, not after driving on the freeway as air expands when heated.
Hi, this is Jennifer and I work at Ford Motor Company. Have you taken the vehicle to your local Ford dealership to be properly diagnosed? I would also suggest that you contact our Customer Relationship Center at 800-392-FORD (3673) to formerly document your concern.
rude coustomer service
I had gotten a phone call asking to return my used 07 ford focus by the date of 5-02-09. When I arrived at ford center I was asked to go see head of financing kevin rock. Then I was speaking to him about the bank not wanting to go threw with the finance he had said either get our down payment back $1500 or get the new 09 ford focus but we dont not like that model. I than said ill go look around at diffrent models and he replied if you do want another car it will be more of a down payment and money talks. So I decide to get my down payment back and he said no we cant do that but in the begining he said we were able too. Kevin rock was veryvery rud to me and my family before I was asked to enter his office their was another women in their and she was arguing with him and she said to us good luck when leaving she didnt look happy at all and I wasnt either that was by far the worst customer service I had ever had!
When I had first got the car their wher problems with it, the car schock, the reverse lidid not work, the alligment bulled to the left, the left tire was low, the car was not properly detailed. I had tried to get all those things fixed and I took it in but they had asked me to come another day, do I did and they said they would give me a call when the part was ready but never did.
The complaint has been investigated and resolved to the customer’s satisfaction.
service contract
When I bought my car I put an extended warranty on it because of the miles I drive every year. I'm within 200 miles of my warranty expiring and I took the car in for service because the a/c doesnt work. At first the dealership was going to take care of the a/c until they found out what I had for miles. Then they told me they had to have an inspector inspect the a/c and then he would determine if it would be covered. After the inspection we were told that it wasnt covered because a rock hit the compressor. This is just an excuss to get out of what they are responsible. I find it very hard to believe that a rock hit the compressor for the a/c under the car. I would think that this would have created such a noise. If a rock is going to damage this unit then ford needs to look at a resolution to correct this problem. It is very disapointing that dealerships take advantage of people and then wonder why people turn to foreign vehicles . At least they honor there warranties. Very disapponted for car owner.
The complaint has been investigated and resolved to the customer’s satisfaction.
defective brakes
Hi, my name is Vivette Hall. We have a 2003 Ford Focus that has been nothing but trouble since we purchased it a few years ago. We have owned many automobiles during our lifetime but have never had brake problems so constantly. We have brakes put on every year. We need brakes again, less than a year since we had the last repair. Will you authorize one of your Rockford dealers to repair this car at your expense? Please respond immediately. I need my transportation but can't afford the repair again. Mechanics often tell us that Ford Focus are known for having defective brakes. Please help me. Thanks Vivette Hall
The complaint has been investigated and resolved to the customer’s satisfaction.
vibration
I purchased a Ford Five Hundred 2007, and since then I have had problems with the ride. Constant vibration (like a small jackhammer) starting around speed 43 mph on up to 60 mph. Replaced two tires by dealer, replaced torque converter and have had tires balance 4 times since then. Purchased 4 new tires and would hope that would solve the problem. Even after balancing tires with "Road Force Balance" I still get vibration from the car. Now this is what bothers be, I have drove two loaners from the dealer and they were Ford Five Hundred and they never rode and vibrated like my car. They drove smooth and quiet, so if they were acceptable, why is my car different?
The complaint has been investigated and resolved to the customer’s satisfaction.
We own a 2008 Ford Taurus X. Yesterday, while driving with three of our kids in the back, the power steering failed. We couldn't make any right turns. No warning, no nothing, it just failed.
This morning we went to the Ford dealer, and the repairs are going to be $1, 000
No warranty. This is a 2 year old car! This system failed and no one is helping out to correct it.
Needless to say; this will be the last Ford we own. The respond from 2 Ford dealers were very negative and they weren't in the least helpful or concerned or friendly.
I have a 2005 Ford truck/taurusx/4dr wgn awd and i have had a lot of problems. First all my brakes were bad. They were covered on my extended warranty. My stabilizer bar was bad and i had a water leak coming in on the passenger side. The mechanic said it was really bad. They fixed it but said it wasnt covered under my warranty. This car had to come off of the prodution line like that. I have only got 34, 000 miles on this vehicle. Why isnt this covered. It wasnt something that was my fault. When i picked the vehicle up and got it home the mats were soaking wet. They didnt even dry it out. There is water running off of the mats. I took a cloth and soaked up as much of the water that i could. Is this a way to return the vehicle to me? Also it cost me 218.75 plus tax. What a rio off. I bought the extende warranty with the belief it was covered. But it was just a sales pitch as usual . I dont blame the Donley ford company. I blame the company itself. My husband had a ford also F150 truck. We buy Fords.but we are very disatified with the idea that a leak that came off the manufacturing line is our fault. The vehicle i.d. number is 1FMDK06195GA67606. OWNER'S NAME IS THOMAS M. SCOTT. YOU CANNOT EXPECT US TO BUY FORD'S IF WE HAVE TO PAY FOR THE MANUFACTURE NOT PUTTING A GOOD VEHICLE AND EXPECT US TO JUST KEEP PAYING FOR FORD'S MANUFACTURING PROBLEMS. WE BOUGHT THE CAR AND WARRANTY IN GOOD FAITH, BUT WE WILL NOT DO BUSINESS WITH FORD IF THIS ISSUE ISNT TAKEN CARE OF.
a lock smith said theres a problem with the focus with the ignition he has replace some with this poblem will have to fix at my own money ford should pay for it. only have 60 thousand miles
new ford fiesta - paint problem
First of all, I want to introduced myself. I am a policeman in Turkey, city of Hatay and I am a superintendent at Hatay Police Vocational High School. Approximately two months ago, I decided to buy a new car and I look at the different brand and different automobile and consequently I decided to buy a New Ford Fiesta Titanium 1.4i Duratec Petrol, engine number:8Y00038 and identification number:WFOJXXGAJJ8Y00038, color of my car is grey, on 1th December in 2008 in Turkey İn Hatay OVALI FORD Vehicle Company ( 2009 model)..I paid 29.800 Türkish Lira( 17678 American Dolar) for my car.I have got a lot of advantages with New Ford Fiesta, for example exterior and interior styling, easy fuel capless refuelling system with mis-fuel inhibit, rain-sensing wipers, auto headlight. trip computer, Electronic Automatic Temperature Control, cruise control etc.Finally I have got a lot of reason to buy New Ford Fiesta because New Ford Fiesta is car of the year 2009. When I bought this car two months later, I began to encounter some problem especially paint problem.On my car under the right and left back door has some paint problem but these aren’t scrape and scratch problem, some paint began to shedding or spilthing, if you see the picture of my car you will understand me easily and I will send you some photo of my car. I know paint warranty; Ford Paint Surface Warranty protects our vehicle’s paint from corrosion and defective work. This doesn’t cover scratches and scrapes caused by the driver.Absolately I agree with you.But my problem is different and mixed problem. In January I released this problem.I went to Turkey/Hatay Ovalı ford Vehicle company.When The representative of paint department look at my car and They said to me we could mend this problem as painting this side.I painted under left back door side after one month later same problem began to appear both under left and right back door again. I went to Turkey/HATAY Ovalı Ford Vehicle company again .When The represetative of the paint department saw me again, they were suprised. At this time I dont want to paint my car again. When I painted my car again .my car value will decrease.Now same paint problem go on.I want to change my car with different new fiesta and different color or if it isn’t possiple changing my, I want to get back money But Ford Turkey/Hatay Ovalı Vehicle company don’t accept my offer. I insist that my car has PAİNT PRODUCTİON FAULT(FLAW) İf you examine New Ford fiesta you will understand me and you will solve the paint problem.According to me All New Ford Fiesta have same paint problem but will appear in time.Unfortunately I think All New Ford Fiesta have got PRODUCTION FAULT(FLAW) about the paint problem.İf you are interested in my problem, I am very pleased .I am trust on Ford Company.As you said to internet website ‘’ While value for money has always been a top priority in developing Ford vehicles, that concern has never compromised quality or the pursuit of quality solutions. Ford has always strived to meet consumers' real-life requirements—from smaller cars for Europeans to "smarter" cars for the ever-changing environment. I know that you pay attention customer satisfaction and you will help me and will solve my paint problem.
Adres:Hatay Polis Meslek Yüksek Okulu
Müdürlüğü
Antakya/Hatay
Tel:[protected]
E-mail:[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
The diesel engine of ford vehicles cause a lot of distubance when compared to vehicles like VOLKSWAGEN VENTO
i got charges on my bill that i never aurthrized
Paint durability data associated with the auto industry and Ford is
documented in the research publication:
MAKING IT RIGHT
Why your Car Payments are lasting longer than your
FACTORY PAINT JOB
There has also been an independent review done of this publication by
"ForeWord".
Automotive paint durability research publication documents vehicles released to dealer and consumer below automaker's minimum paint thickness specifications.
Refer to link for details.
Link: http://www.forewordreviews.com/reviews/making-it-right-why-your-car-payments-are-lasting-longer-than-your-factory-paint-job-basic-guide/
fiesta paint faults
Dear all,
I am very glad to have news from you
I also have sent photos of my car to an expert and his mind was exactly the same as mine : there is a problem with the quality of the paint
I told that to Ford and gave them 3 choices :
-they repaint my car entirely (with a good paint process)
-they give my another car (I also have problem with air conditionning)
-they give my money back
I told them If I have no positive answer from them, I ask from juridical help.
I am still waiting.
Please, would you all be ready to give me a written testimony, that would be very helpfull fot my juridical file. If yes, I would give you my adress. I am ready to do so for you if you are interested.
I do think that Ford has no other choice that to give us what we are asking for.
We can't give up
I am waiting to hear from you
Regards
Dear Murat and all other Ford Fiesta owners,
As you have seen from my previous posts, I too am in a similar situation. I raised this problem with my dealer 9 months ago when the car was 3 or 4 weeks old and the issue remains unresolved to my satisfaction. Ford France has the worst level of customer service I have ever seen in a company and in my opinion is close to the point of being dis-honest (although they may say economical with the truth)
I have been offered what appears to be a good fix for this problem by Ford Europe as I was unhappy to deal with ford France. I accepted the fix on the 5 August but due to holidays here in France had to wait until the beginning of September to have the repair done. Initially I was not happy about this and managed to find an alternative dealer in Paris who was open and prepared to repair my car.
However Ford France refused to move my car to Paris to have the repairs and modification done as it would cost them too much money, however they offered me a free service if I was prepared to wait until the beginning of September. Initially I was furious, however after further discussions with Ford Europe on the matter, I gave Ford the benefit of the doubt and agreed to the repair being carried out at the beginning of September. Ford Europe assured me that Ford France would contact me at the beginning of September to arrange the repair and alternative transport.
Despite a call to Ford France on the 3 September, they did not contact me again until the 14 September, which was I presume as the result of contact with Ford Europe on from the 13th to say that I was unhappy with the level of service received from Ford France and therefore would reject the car in favor of a new car without the fault or my money back. Ford France only called me on 14th to advise that they would not be accepting my request to change the car or refund me.
Ford Europe have advised that they are unable to help me further in this matter as I have now rejected the vehicle, therefore this is a legal matter between my dealer and Ford France.
I have been in contact with a representative of the Ford Motor Company (USA) and he has advised that they will pass my concerns onto Ford Europe again in the hope that the issue may be resolved amicably.
Therefore, I am stuck with the second rate service offered by Ford France, a dealer who was dismissive of the problem at the start and then shed the responsibility to Ford France when it became clear there was an inherent problem with the Fiesta.
It is interesting to note that you have had a judge rule this as a manufacturing defect and have also rejected your Fiesta. I believe this problem to affect to a varying degree every 5 door Fiesta that has been assembled at Cologne.
As you do, I wait to hear from Ford
New Ford Fiesta -Paint Problem
FORD MOTOR COMPANY
First of all, I want to introduced myself. I am a paragliding ınstructor in Turkey, city of ANKARA. I bought a New Ford FİESTA titanyum 1.4 TDCI at 13 th November 2008, engine number:8Y78859 and identification number:WFOJXXGAJJ8Y78859, color of my car is Red, I bought it from Turkey İn Afyon “Budan FORD Vehicle Company” ( 2009 model)..I paid 31.000 Türkish Lira( 18.000 $) for my car.I have got a lot of advantages with New Ford Fiesta, for example exterior and interior styling, easy fuel capless refuelling system with mis-fuel inhibit, rain-sensing wipers, auto headlight. trip computer, electronic automatic temperature control, cruise control etc.. Finally, I have got a lot of reason to buy New Ford Fiesta because New Ford Fiesta is car of the year 2009. When I bought this car two months later, I began to encounter some problems especially paint problem. On my car under the right and left back door has some paint problem but these aren’t scrape and scratch problem, some paint began to shedding or spilthing, if you see the picture of my car you will understand me easily. I will send you some photos of my car. I know paint warranty; Ford Paint Surface Warranty protects our vehicle’s paint from corrosion and defective work. This doesn’t cover scratches and scrapes caused by the driver. Absolutely, I agree with you. But my problem is different and mixed problem. In January, I released this problem. I went to Turkey/Afyon “Budan Ford Vehicle Company” which one I bought my car. When the representative of paint department look at my car and than they said they could mend this problem as painting this side if I pay their explaination was really funny “some little rocks which are shooting out from the front whell damaged this area “This is impossible for physics rules, in momentum if objects have diferent mass and speed and direction they could not shoot the same place.On my car, paint damage is on a linear direction not on doors and not on the other sides I THİNK FORD TURKEY LİE TOO ME. as you understand me, this is a new car and I don’t want to paint some parts of my new car. I want to gave back my car because of this paint problem. Because, I’m sure of that you will agree with me, nobody want to drive a new car which is has a problem like this. But Ford Turkey/Afyon Budan Vehicle Company didn’t accept my offer. I insist that my car has PAINT PRODUCTION FAULT. One mount ago I presented a case to the judge and I took an expert report .İn this report the experts says there is an PRODUCTİON FAULT İf you examine New Ford Fiesta you will understand me and you will solve the paint problem. According to me All New Ford Fiesta have same paint problem but will appear in time. Unfortunately I think All New Ford Fiesta have got PRODUCTION FAULT about the paint problem. Because, there is 4 (four) cars just in TURKEY which are have same problem. İf you are interested in my problem, I am very pleased .I am trust on Ford Company. As you said to internet website ‘’ While value for money has always been a top priority in developing Ford vehicles, that concern has never compromised quality or the pursuit of quality solutions.” Ford has always strived to meet consumers' real-life requirements—from smaller cars for Europeans to "smarter" cars for the ever-changing environment. I know that you pay attention customer satisfaction and you will help me and will solve my problem. But I couldn’t say same sentences for Ford Distributor of Turkey. They were really unpolite to their costomer satisfaction. Finally, I want to get back my money. I will send some photos of my car.
I am looking forward to hearing from you.
Yours Faithfully
Murat BİNİCİ
Paragliding Instructor Pilot
E-Mail: yppilot@yahoo.com
Have given up with trying to download photos to this site so please buy a new a new 2009 fiesta and put your own photos on if you can
Fiesta 2009 G Yeomans
Having trouble downloading photos can anyone help thanks Mr G Yeomans(OLD AGE)
transmission problems
i had a problem with my transmission on my 2004 f350 at 30, 000 miles- ford would not pay for the problem they agreed to pay half due to the fact that the 3 year warrentee was up and not my 36, 000 mile warrentee. they replaced it with a rebuilt transmission and i was out around 2500$ and now at 68000 miles it started having problems so i brought it to the dealer and they told me my transmission was "as good as dead" for the second time .i spoke with the ford customer relations center at [protected] with the problem due to my truck--and they told me there was nothing they could do with the second ford transmission that had failed - they are completely use-less to call - i was over my warentee by 1900 miles - i own 8 ford trucks from 350's to 750's and i am woorried about possable promlems in the future with these trucks and with no help from FORD MOTOR COMPANY - there customer service is useless and now i am going to be out 5000$ for a new second transmission -
Your customer service sucks -
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a 99 power stroke when I had bought it the truck sounded great but a year after I bought it it sounds like crape it's the torch converter that gives it such a loud noise and I blame ford because your the one that put bad touch converter's in my year model I want my truck fixed and I think that you should fix it .It, s not my fault the torch converts out in it
Hello: I agree with the truck owner, not the detroit yahoo with all the Mouth, he sounds like a Ford Stooge! I have a 2004 Ford Freestar van, that my transmission let go at 85, 900 miles with no warning! Bad torque converter, like I have read about, that has happened to hundreds of folks on these vehicles! If you make a defective product (Please have the guts and ethics to make it good!) This is not Ford's ideology. Save a few bucks today and lose many customers in the future! I have loved my Ford Freestar since the day I bought it, It is a pleasure to drive and the ride and power of a luxury vehicle, and the gas milage on the highway is 27-29 mpg. I never anticipated a problem like this, with no warning! Ford's customer service rep was curt and abrupt, (Nothing we can do!) I have many Ford driving friends, and there is nothing I can do about not spreading the word about Ford's Carless attitude after the sale money has lined their pockets!
A Disatisfied Ford owner in Pennsylvania
Buy a foreign make and find out that 3yrs is 3yrs and that they will not do a damn thing to help.You are probably one of those people who spend all of their money at the local cheap oil change place and expect a dealer to go out of their way to help when something major happens.Sounds like a commercial vehicle that some yahoo is beating the crap out of or has a snowplow bracket mounted on the front end.The rest of the year is spent dragging overloaded trailers around town.Feel lucky you got any help at all and quit complaining
no customer service!!
We had a new motor put in our Mountaineer June 2006. In Nov/Dec 2008 the motor blew again. Our Mechanic determined the problem was Ford did not tighten bolts on the new motor. They were found in the pan. Ford would not pay our Mechanics hourly rate so we had to take in to a dealer. The dealer said that because we could not produce receipts on all of the oil changes, we did not take care of the vehicle. We did, but I can't keep every receipt. Now, it will cost us another $5000.00.
We are still paying on the vehicle, paying on the first loan for the first motor, and now how are we to come up with another $5000.00. I tried to work with Ford Customer Service and all they did was call the dealership that has the vehicle. The person at the dealership was so rude and accusative that I had to talk to his supervisor. The supervisor said that he had to talk to the guy before and would talk to him again. Once I have the money to replace the motor again, it will not be another ford Engine!
The complaint has been investigated and resolved to the customer’s satisfaction.
CUSTOMER SERVICE WILL NEVER HELP YOU! I HAVE A RELATIVE PROBLEM... MY ADVICE IS TO FILE A COMPLAINT WITH THE BBB, NOTIFY THEM OF YOUR MECHANICS FINDINGS AND ALL THE PROBLEMS YOU HAVE EXPERIANCED. I DO HAVE A NUMBER FOR YOU TO CALL WITH YOUR PROBLEM IF IT HAS STILL NOT BEEN RESOLVED. HER NAME IS LYNN HER NUMBER IS [protected] SHE WORKS IN THE FORD EXECUTIVE BUILDING IN MICHIGAN. GIVE IT A SHOT SHE MIGHT BE ABLE TO HELP. WHEN POSSIBLE ALWAYS OBTAIN A HIGHER-UP PHONE NUMBER. OR A REGIONAL/ZONE QUALITY CONTROL ADVISOR'S PHONE NUMBER... GOOD LUCK
About Ford
Overview of Ford complaint handling
-
Ford Contacts
-
Ford phone numbers1800 771 1991800 771 199Click up if you have successfully reached Ford by calling 1800 771 199 phone number 11 11 users reported that they have successfully reached Ford by calling 1800 771 199 phone number Click down if you have unsuccessfully reached Ford by calling 1800 771 199 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling 1800 771 199 phone number66%Confidence scoreIreland133 673133 673Click up if you have successfully reached Ford by calling 133 673 phone number 6 6 users reported that they have successfully reached Ford by calling 133 673 phone number Click down if you have unsuccessfully reached Ford by calling 133 673 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling 133 673 phone number20%Confidence scoreAustralia8800 500 42018800 500 4201Click up if you have successfully reached Ford by calling 8800 500 4201 phone number 3 3 users reported that they have successfully reached Ford by calling 8800 500 4201 phone number Click down if you have unsuccessfully reached Ford by calling 8800 500 4201 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 8800 500 4201 phone number50%Confidence scoreRussia1800 107 363 6731800 107 363 673Click up if you have successfully reached Ford by calling 1800 107 363 673 phone number 4 4 users reported that they have successfully reached Ford by calling 1800 107 363 673 phone number Click down if you have unsuccessfully reached Ford by calling 1800 107 363 673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 1800 107 363 673 phone number60%Confidence scorePhilippines1800 588 8881800 588 888Click up if you have successfully reached Ford by calling 1800 588 888 phone number 0 0 users reported that they have successfully reached Ford by calling 1800 588 888 phone number Click down if you have unsuccessfully reached Ford by calling 1800 588 888 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling 1800 588 888 phone numberVietnam800 0444 3673800 0444 3673Click up if you have successfully reached Ford by calling 800 0444 3673 phone number 2 2 users reported that they have successfully reached Ford by calling 800 0444 3673 phone number Click down if you have unsuccessfully reached Ford by calling 800 0444 3673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 800 0444 3673 phone number33%Confidence scoreUAE+1 (800) 112-3673+1 (800) 112-3673Click up if you have successfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 112-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 112-3673 phone numberMexico+1 (800) 392-3673+1 (800) 392-3673Click up if you have successfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 392-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 392-3673 phone numberUnited States+1 (800) 565-3673+1 (800) 565-3673Click up if you have successfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 565-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 565-3673 phone numberCanada+44 203 564 4444+44 203 564 4444Click up if you have successfully reached Ford by calling +44 203 564 4444 phone number 5 5 users reported that they have successfully reached Ford by calling +44 203 564 4444 phone number Click down if you have unsuccessfully reached Ford by calling +44 203 564 4444 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +44 203 564 4444 phone number11%Confidence scoreUnited Kingdom+64 800 367 369+64 800 367 369Click up if you have successfully reached Ford by calling +64 800 367 369 phone number 2 2 users reported that they have successfully reached Ford by calling +64 800 367 369 phone number Click down if you have unsuccessfully reached Ford by calling +64 800 367 369 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +64 800 367 369 phone number100%Confidence scoreNew Zealand+43 120 609 2424+43 120 609 2424Click up if you have successfully reached Ford by calling +43 120 609 2424 phone number 3 3 users reported that they have successfully reached Ford by calling +43 120 609 2424 phone number Click down if you have unsuccessfully reached Ford by calling +43 120 609 2424 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +43 120 609 2424 phone number20%Confidence scoreAustria+32 24 822 000+32 24 822 000Click up if you have successfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have successfully reached Ford by calling +32 24 822 000 phone number Click down if you have unsuccessfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +32 24 822 000 phone numberBelgium+45 43 582 000+45 43 582 000Click up if you have successfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have successfully reached Ford by calling +45 43 582 000 phone number Click down if you have unsuccessfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +45 43 582 000 phone numberDenmark+33 800 005 005+33 800 005 005Click up if you have successfully reached Ford by calling +33 800 005 005 phone number 1 1 users reported that they have successfully reached Ford by calling +33 800 005 005 phone number Click down if you have unsuccessfully reached Ford by calling +33 800 005 005 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +33 800 005 005 phone number100%Confidence scoreFrance+49 221 9999 2999+49 221 9999 2999Click up if you have successfully reached Ford by calling +49 221 9999 2999 phone number 0 0 users reported that they have successfully reached Ford by calling +49 221 9999 2999 phone number Click down if you have unsuccessfully reached Ford by calling +49 221 9999 2999 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +49 221 9999 2999 phone numberGermany+39 800 224 433+39 800 224 433Click up if you have successfully reached Ford by calling +39 800 224 433 phone number 2 2 users reported that they have successfully reached Ford by calling +39 800 224 433 phone number Click down if you have unsuccessfully reached Ford by calling +39 800 224 433 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +39 800 224 433 phone number100%Confidence scoreItaly+31 707 703 777+31 707 703 777Click up if you have successfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have successfully reached Ford by calling +31 707 703 777 phone number Click down if you have unsuccessfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +31 707 703 777 phone numberNetherlands+47 80 056 105+47 80 056 105Click up if you have successfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have successfully reached Ford by calling +47 80 056 105 phone number Click down if you have unsuccessfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +47 80 056 105 phone numberNorway+351 808 200 556+351 808 200 556Click up if you have successfully reached Ford by calling +351 808 200 556 phone number 0 0 users reported that they have successfully reached Ford by calling +351 808 200 556 phone number Click down if you have unsuccessfully reached Ford by calling +351 808 200 556 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +351 808 200 556 phone numberPortugal+34 902 442 442+34 902 442 442Click up if you have successfully reached Ford by calling +34 902 442 442 phone number 0 0 users reported that they have successfully reached Ford by calling +34 902 442 442 phone number Click down if you have unsuccessfully reached Ford by calling +34 902 442 442 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +34 902 442 442 phone numberSpain+46 317 071 010+46 317 071 010Click up if you have successfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have successfully reached Ford by calling +46 317 071 010 phone number Click down if you have unsuccessfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +46 317 071 010 phone numberSweden+41 445 111 445+41 445 111 445Click up if you have successfully reached Ford by calling +41 445 111 445 phone number 0 0 users reported that they have successfully reached Ford by calling +41 445 111 445 phone number Click down if you have unsuccessfully reached Ford by calling +41 445 111 445 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +41 445 111 445 phone numberSwitzerland+91 446 740 3333+91 446 740 3333Click up if you have successfully reached Ford by calling +91 446 740 3333 phone number 8 8 users reported that they have successfully reached Ford by calling +91 446 740 3333 phone number Click down if you have unsuccessfully reached Ford by calling +91 446 740 3333 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling +91 446 740 3333 phone number45%Confidence scoreIndia+65 63 762 233+65 63 762 233Click up if you have successfully reached Ford by calling +65 63 762 233 phone number 4 4 users reported that they have successfully reached Ford by calling +65 63 762 233 phone number Click down if you have unsuccessfully reached Ford by calling +65 63 762 233 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +65 63 762 233 phone number100%Confidence scoreSingapore+27 860 011 022+27 860 011 022Click up if you have successfully reached Ford by calling +27 860 011 022 phone number 10 10 users reported that they have successfully reached Ford by calling +27 860 011 022 phone number Click down if you have unsuccessfully reached Ford by calling +27 860 011 022 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +27 860 011 022 phone number67%Confidence scoreSouth Africa+82 16 006 003+82 16 006 003Click up if you have successfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have successfully reached Ford by calling +82 16 006 003 phone number Click down if you have unsuccessfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +82 16 006 003 phone numberSouth Korea+54 800 888 3673+54 800 888 3673Click up if you have successfully reached Ford by calling +54 800 888 3673 phone number 1 1 users reported that they have successfully reached Ford by calling +54 800 888 3673 phone number Click down if you have unsuccessfully reached Ford by calling +54 800 888 3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +54 800 888 3673 phone number100%Confidence scoreArgentina
-
Ford emailssupport@ford.com100%Confidence score: 100%Support
-
Ford addressP.O. Box 6248, Dearborn, Virginia, 48126, United States
-
Ford social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Ford contacts
Most discussed Ford complaints
Ford escape 2017 repair issues - paint peelingRecent comments about Ford company
2016 Ford Edge 2.0l Ecoboost Engine Defect
A J Auto Group
1 review
Acura of Boardman
2 reviews
CityGM.com
1 review
Auto Auction of San Diego
1 review
Servco Auto Kauai
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
ford nice car, horrible after sales... i would go for subaru .. win win !
baaaaaad service center
It might happen in all car brands agencies, I got two ford cars and they are working very fine with me. My new car will be ford also
October service center is perfect, I never had faced any issues with them
Today 10 October 2013, I went to to make my 190, 000 km periodic service but astonished that Fikry group is no more ford agent representative, October service center is closed and all ford signs are removed, and I learnt that abdel Latif el jomail (Daihatsu) representative will take over with ford egypt. Do any one have any news?
Actually I was searching about the different feedback about the ford focus before buying the same in Egypt, but from all the comments I can say that it is not the right choise since the agents is not responsible person
I have the same experience with all of you, here is what happened.
I bough t a brand new Focus 2012 Highline, after 200 Km yes it is only 200 Km and 7 days from the purchasing date I felt a jerk on idle and at low RPM, at once I went to the Service Center at El Obour and asked about this issue they answered it is normal and will take some time to be fix itself, I did so because as per the Egyptian Law I have 14 days to replace the car or even had my money back but after the Service Center confirmed that is normal I said it is OK.
At 1, 000 Km the problem hadn't been solved so I told the Engineers there you have to fix the problem beside the scheduled maintance, the checked with the computer and confirmed that there is no issues and every thing is totally normal, they said just give it some more time to fix itself without any action needed. Now I'm 2, 700 Km and problem still there so I went to the Service Center and insist that they should clarify the problem and have this problem solved by any way. after a long time from 9:00 am to 3:00 pm they told me they have reached to the problem but they need to spend some more time on testing so your car will be fuly fixed by tomorrow, I asked what was the problem the answer was the master of the petrolum pump and it is an electronic part will be changed and everything will be fine, NOW they have the car for 5 days and they didn't even reached where is the issue. They told me you will get your car by max. next sunday but I'm sure it will not be fixed. I don't know what should I do, I have paid 190, 000 EGP and have my car in Service Center for 5 days after only ONE Month and some days.
i was planing to buy ford foucs, but after reading your problem i will go for octavia fantasia as soon as it is well known in the egyptian market .
Dear All My name is Dr mohamed, my story is very similar, I bought new ford focus ghia April 2011 From Nasr city showroom, everything was OK on buying the car, 2 weeks later, the driver door got accident and the responsible engineer in al Obour branch adviced replacment of the door completely, i agreed, he told me it will be looks like the original one, so the door changed and i paid 5300 L.E. this was at the first 1000km maintinance, after not more than one month the doko or the color of the replaced door started to change and because im so busy in my work, i waited until the 100000 maintinance to repair this problem with the maintinance, beside appearance of three problem
1- AC is not working espicially if the teperature more than 38c.
2- kilometer amper cant reach the full capacity inspite the tank is full.
3-The car stopped suddenly in the road without any response.
on complaining to the responsible enginer ( he responded carlessly, he only want to do the routine maintinance and to pay mony without resolving the other important issues).
surprisingly he told me the AC filter must be changed because you are living in a dusty area.
the door we shall repair it but no now, you can come again in any time .and to resolve the fuel amper problem please use the manual funnel during the fueling.
I went at the 200000 km mainatinance, i told them the same problems
1-AC.
2-Fuel amper..
3-The replaced door..
The ansewr again
1-change of AC filtter againe beacause im living in a dusty area.
2-Use the funnel during fueling.
3-Come again at any time but not now.
i paid 1770L.E. Without solving my main complains. and still i have the same problems in spite the car is bran new ( only 20000km) nobody in the fikrygruop al obour branch listen to my complain and no body care to solve any problems other than routine maintinance.
mobile01011841935
Dear All A brand like ford must choose a Reputable and profesional dealer here in egypt.. My story is as follows i bought my car which is Mondeo the last week after i paid the money and every thing was going ok .. they gave me only 1 key for the car when iasked for the other 1 they told me it is not here and i will have to wait till they search for the other key as the car was atest drive car...anyway they wanted me to take the car and go and wait for a call from them as every 1 knows the situation here in egypt after 25th of january they wanted me to leave without the second key is this acceptable for any 1 iam just telling you this because it is very unproffesional attitude towards a customer from a reputable company like ford...
My name is Hesham form cairo I agree with asmaa 100% because i have the same problem in El Obour Branch NOOOOOOO FORD
Hi,
My name is Ash from USA i owe ford focus which is a great cars here may be not a lot of people knows how they fix them .I am here in America and i have another 2007 lincoln twon car which is ford has over 250000 km without any issue ?
The problems here the ford or even the VW they make them with very low standard for the middle east and with higher standard for europ.I belive the ford focus in egyot not the same like the ford focus here we have 2200 cc with over 180 hp and the one made for europ is 1800cc with 210 hp.
Egypt egypt the the reasone i am here away from my family because people not honest and try to -----------
God bless you all