Phone: 800-581-2603 ext 432
I have had my first premier bank card for several years. I lost my job of 21 yrs and was having trouble paying my mortgage, bills and my credit card. When I became a few days behind, they called me at home leaving messages as well as my cell (while I was at work, new job trying to get back on my feet). They were very rude and insisted I call, which I did and told them my problem. They said I could send some money ($45) I did but them they kept piling on fees so that my balance went from $300 to over $800 in one month. They then began to call me 6 or 7 times a day every day. I did not know what to tell them. Then I got a message on Sun 8-31 at 2:30pm that I had until 3pm to call them back or they would charge off my account on my credit. I called at 2:50pm. The lady was very rude. I could not hear her for all the laughing and talking going on behind her. I asked for Breann who left the message but she said she was busy and couldn't talk. She pulled up my acct information and told me that they were going to charge off my account. I told her that the message said I had until 3pm and it was still 5 till. She said that the only way I could stop it was to pay $100 within the next hour via Western Union. I told her I didn't know where a Western Union was near me. She then said she would look it up, but then after a few minutes said "oh well, I can't find any Western Union in your area and it's 3pm so your account is officially charged off" When I tried to explain that I had just gotten the message and had called before the deadline, she laughed and said "it's not fair to us that you didn't pay your bills on time so there is nothing you can do" She then hung up on me. I wish there was a way to put these people out of business. Consumers are having a bad enough time trying to keep their homes and lives without companies like these creating it so they can not. This has caused a depression for me and I wonder why I even try anymore to be an honest consumer when they don't care.