Fifth Third Bank / 53.com
Reviews and Complaints

Still in 2011 things have not changed. I am 90 days into being in contract and still have not closed on the home, and 5/3 just wanted there 3rd extension. It seems like they don't do there job until a day or two before closing and come up with something they missed and need right now or something I have already given them and need it againg because they first time it was misplaced. This has been the most frustrating experience and I wouldn't ever recommend anyone to do business with them. If I didn't have so much time invested in it, I would tell them to stick it!

Working for an agent who's buyer is using Fith Third for Mortgage...file has been in underwriting for "3 weeks"...will tell all REALTORS to stay away from this company.

This bank is screwing me on my auto loan. I am unable to talk to anyone. The operators send me in circles and ultimately I end up right where I left off...no where. They tell me three different things at any given moment. They will not give me a pay-off amount. They wont deposit my checks for weeks at a time. I found a fifth third bank in roswell, georgia and plan on visiting there in person. Maybe that will help but I doubt it.

We're doing a short sale, or so I thought. It seemed to be going along in the disfunctional way we thought it would...but that was o.k. and expected. In the end, when we thought we had it all worked out, boom...it's time to make the sellers life a living hell. I'm not going to go into details but take my word for it they'll find a way to make it "not work". Having delt with them for a few weeks I find it hard to believe they can function at all. Want to complain about it? Hey, maybe go to someone in charge who can "really" make things happen? Good luck. You'll never get to that person. It will take you hours on the phone just trying to get some meaningful help. The people at the top don't want to hear from you. In fact, they so much "don't" want to hear your problems they don't even give their phone operators access to their office. The only way you're going to get to them is to parachute in!

I agree with your assessment of 5/3 professionalism and follow through. I had a mortgage with them and after falling behind in ayments due to medical leave from work- my home went into foreclosure. I wanted to work with them and they said - on a number of occasions when I called that they were reviewing my file. In the end they NEVER contacted me to set up a repay agreement or loan modification and ultimately I lost my home. Pass along to your prospective buyer that 5/3 is crap and not to EVER use them. They don't care about the family applying for the mortgage - all they want is to make the money even when it is not there.

The Senior Vice President of Fifth Third Bank Is scum. He just sent me a threatening letter saying that if I didn’t pay my overdraft fee of $237.82 right now he was going to turn me over to a collection agency. Fifth Third Bank is a criminal institution. They are scum too. Yes I agree with the person who said in these hard times Fifth Third Bank should be helping people not robbing them. Fifth Third Bank is nothing but greedy parasites feeding off people who are struggling to keep their head above water. Fifth Third Bank is the reason my account is overdrawn.

I have so many complaints about 5/3rd there is not enough room to get them all in. The most recent is, I had a $3.10 charge on my account which caused a $33 charge. Well I disputed the charge and got reimbursed by vendor. I talked with the manager of the bank and he said when it was actually put back in my account I would get the $33 back. Okay that was done on the 19th and it is now the 31rst. Not only that I actually took him at his word and added it into my balance, which I should not have because it caused my account to be overdrawn. I was expecting him to do what he said and put in our account. So by him not giving us back what was ours it cost me $198. When I called the 800 number to ask about it, she stated that "because the $3.10 did not cause our account to be overdrawn she did not know if I would even get the charge back" How does that make sense, if I never would of been charged incorectly for the $3.10 I would of never received the $33 charge. This bank is full of theives and when you catch them doing something wrong they will not live up to it. Do you know they actually told me it was against the law to tell me how a check I wrote to someone (who also banks at 5/3) was cashed? I was disputing it because it was post dated, the teller actually took the check, checked my account, seen I had a deposit posting to cover it and cashed it. However then they come back through and charged me $396 in overdraft fees for that check. If they cashed it knowing I did not have the money in my account at that moment because they seen the deposit how is it my fault? Of course they sent the check back because I did not have the money to cover the check and the $396 in fees. What can I do?

I have been dealing with issues with Fifth Third for months now, as so has my father. I have been with them for over 5 years now, and they treat you like crap. On the 20th I was overdraw by .36 cents and got charged $33.00 for it. Though in their rules and regulations is clearly states that you have 3 DAYS to pay them back without any more charges being done, on the 22nd I get charged another $24 DAILY OVERDRAFT FEE! The same just happened to my father last week. Of course, as him being a male, when he called to tell them that he has the print out of their rules on there, stating that you do have the three days before charges apply, he gets them reversed. I call and do the same this morning, and I am told that's not correct. That I WAS IN THE WRONG! Two weeks prior I get almost $300 overdraw fees taken out of my acct. Though I kept putting money in. They were saying that the cahrges wern't taken out until Midnight, and that was from the day before, so thats why my money keeps being taken out. Though it says that you are only suppose to be charged a $6 fee per day, I was getting $24 per day. When I call, or go down to the bank, they tell me that my online checking means nothing, that I have to call them to see. I specifically asked the girl, that since I'm talking to her, ARE THERE ANY MORE CHARGES PENDING? She tells me NO! But, of course, I get charged the next DAY! I get on the phone again, and they tell me to check my online checking from now on so I can see. I was speechless, due to them just telling me less than 24 hrs prior, that i have to call THEM to see. They are the ABSOLUTE worst bank I have ever had. The only reason I had them in the first place is b/c they took over our small intown bank. I will be taking my money out of their bank and never deal with the rude harsh condesending people again. The way our economy is now, they should be helping people. Not robbing people.

Usually, when they are talking about escrow, they are assuming that you are selling or refinancing, and in that case, a few days of extra per-diem interest is added into the payoff amount given by the bank (always, always, always by fax. Phone payoffs are never never never correct, and should not be used to judge how much to auctually pay off the mortgage.) The details of how to auctually pay off the mortgage will be on the written, faxed payoff statement. I suggest you get a faxed payoff statement sent to you, and make it good through a week or two after you request it, then send wire transfer to the wiring instructions on the statement to ensure that the funds are recieved by the lender, and your wire confirmation will be your proof that the loan was paid off ie. no waiting around for cancelled checks.

Never ever bank with Fee Third Bank and Fraud company! If you have a mortgage or car loan, Refinance with another lender. If you have an account close it. If someone tries to pay you with a Fifth Third check don't accept it. "This can easily be resolved.".. yeah, right. if you believe this I have some Enron stock I can sell you cheap. I would rather get a loan from Al Capone. They will Fee Fee Fee you until they take every penny they can and then charge 2/3rd's more in fees! They have an awful reputation in Cincinnati.

All fees due to bank error can be reversed with proof. It is company policy. No bank delays a payment as retaliation.That is absurd.
As with many larger companies, payments can be delayed due to MAIL time.

Many clients have chosen to automate their payments to avoid this. Nothing is fool proof in this day and age. Technology isn't perfect, nor are humans - at ANY company. This can easily be resolved.
Advise to all... make your loan payments on time. No matter what you are told. The best person to protect you - is YOU.

Also I might add this:
When I married my hubby and tried to add him to my checking account
they told us he had to have a credit card or they could not add him.
I went on the other side of town to a 53rd there and they said they had
never heard of such practices to add someone to a checking account.
I hate banks and when will the pres start looking out for the hard working middle class?
These banks are disgusting and predatory and have helped to destroy the middle class.
Now we just wait till my husbands direct deposit goes thru and then withdraw
all our money and use cash all week.We avoid using our debit card like the plague!
I am considering going back to paper checks and just pay $3 to cash it at the walmart next
door to 53rd.Its far cheaper then the thousands of dollars they have ripped me since I opened my account in 1993.And if you think they are bad, Huntington and Chase are worse! Its one big nightmare till they change some laws to protect us consumers!

Yes fifth Third does all the above and more!
And the sad thing is all the banks do!
Chase is the worst!
They claim they dont make a profit yet charge you high
interest loans but pay 1% on savings accounts?
They are a legal scam!

I had given my attorney a check for 300.00 on a friday, monday I looked at my account online, all of my transactions had cleared and I was 61.00 short to cover the 300.00 check I had written. On tuesday, 5/3rd reverses all of my previous transactions that had cleared and post the 300.00 check then charges me overdraft fees of 296.00. When I called to complain the girl tells me that it is their right to process transactions the way they want and I signed the agreement when I opened my account. I'm closing my account today, and if they ever read this then, I HOPE YOUR BANK FAILS! Mr. President, DO NOT BAIL THEM OUT! LET THEM FAIL! THEY DESERVE IT!

I can't stand 53rd..I had my money in my acoount to cover my check...I went in and deposited another chesck..A few days latter I was called about an overdraft...They told me that it takes 24 hours for my check to post...I never heard of it..I had over 1000.00 in my acount and deposited 200.00 with a check...My checks to clear were a total of 1120.00.They said you are only available 100.00 at that momement and it takes 24hours for the other to clear.They said there policy changed last year...They said if you deposit a payrol check of 500.00...you are only allowed to use your card for 100.00 and if you go over you will be charged overpayment fee..I hate 53rd..

I deposited a check of 200 dollars (in cash) at a 5/3 branch and was told that it would immediately be counted as "Availably Balance". We we where already cutting it close on our balance, but the$200 dollars would leave us breathing room. I then went to the gas station, got gas then went home and checked my Internet banking. The $200 deposit had posted along with the $39.00 in gas. I had receipts with the times of the deposit and gas purchase. Two days later, I'm charged $33.00 for the overdraft of the gas purchase because fifth third posted the gas purchase before the cash deposit. I called customer service explaining that I had proof of the time on the receipt only to hear that deposits go through at the end of the day. Do Not Bank With Fifth Third!

Fifth Third Bank is not only calling me directly but, calling my office as well. I feel it is total harassment to call me on my mortgage loan when it is not late until after the 15th of the month. Furthermore, it is 02/09/2011 and I still have not received my 1098 Interest for my line of credit with Fifth Third Bank. If they want to call me after the 15th of the month that is fine because then I would be late but, to call me asking me why I have not paid my mortgage and could I make a payment today when it is not even past due is absolutely rude and HARASSMENT! Also, I think it should be against the law to call my office!

Fifth Third banks automated system starts calling at 8:00 in the morning and every 30 minutes after that. We pick up to talk to them but there is nobody there. We are happy to talk with them and work out our payments but all this does is harass and irritate us. We have pulled all other accounts from the bank as a result but cannot with this account. Bad Business ! Bad Bank !

I was forced to file a civil suit against 5/3 bank case number 2011-cv-2340 Wilson County, TN, for receiving 784 phone calls in a 6 week period . This action was a direct result of me being a full month behind in my payment. This case was ruled in my favor under the current Fair Debt Consumer protection Act. ( section 807(4) and section 806 (5). I understand that 5/3 is wanting their money and I have that financial responsibility to ensure that payment is made. However, after filing 11 hardship packages, all denied, 9 registered letters to stop and desist letters, I sought relief from the courts. Debt is a responsibility and should not be taking in a light manner. However, when an individual who has attempted to work with debtor, has failed and harassing phone calls have ensued to the level of 784, documented by phone records and logs, in a 6 week period one may consider a civil matter to get the calls to stop. Don't be intimidated by the court process, it is designed to work with fairness, for the most part. These cases can be filed by the individual under $140 . without the aid of an attorney when they are filed in small claims court

I completely agree with every complaint posted regarding Fifth Thirds' harassing phone calls. I NEVER would have personally chosen them to handle the financing of my truck beause I actually had never heard of them, but the dealership said 5th 3rd offered the lowest rate at the time. I later found out that wasn't the truth, but the damage was already done.
My grace period ends on the 16th, but the harassing calls start way before, and it' always the same hard to understand foreign speaking man. Prior to exploding on this guy I explained that my payment was always received before the end of the grace period & asked why he was calling. He rudely made reference to the actual due date & bluntly stated he would call every month that it wasn't. There was absolutely no reasoning with this guy so I hung up on him. He called back immediately, but I wouldn't answer the phone, so he repeatedly continued to call.
I will never use 5th 3rd again & advise everyone I know about my experience.

We get harassing phone calls from Fifth Third Bank regularly even after we requested the number be removed. We do not have an account with them, and never will have. Very poor business conduct.

Fifth Third nak is a scam. I have had a car loan with them sence 2001 and have never missed a payment. Sever time when they did not recieve the payment by the due date, not after the grase period they begin calling, 3 and 4 time a day. I am then asked to wait for the next aviaiable agent. they always call eary on Saturday and Sunday mornings. After I explain to them that the payment is in the mail, and that there is still over a week before the grase period is up, they try to talk me into making a paymeny over the telephone. When this first happened I did not want a late payment on my credit report and I agreed, but guees what, they charge a fee for the service that is more then the late payment. Not only did I have to pay a "fee", 2 days later my check was cahsed by fifth third bank, so I made a double payment, plus paid a fee that was more then the late charge. I think this is a out and out SCAM. I pay bills over the phone and online all the time, but no one else charges a fee for the service. I qwould really like to know who I could report this to, because I really bleive this a is a money making scam.

I too am being harrassed every month for my car payment + the next month's car payment. I am on time every month and I even pay extra. Yet, I am getting calls every hour sometimes for DAYS at work and at home. Thank GOD they do not have my cell.

I just argued with the guy at 5/3 to STOP THE CALLS... and he hung up on me.

Stay AWAY from 5/3 bank. I am so furious... i cannot wait to transfer this loan

Fifth third is the worst bank in the world. The Customer is the worst ever, the personal bankers have no idea what they are doing, and the OD fees are unethical and plain highway robbery. The employees are rude and will never go out of their way to help or listen. In anyway. I opened a trust account for a minor. My daughter received a large sum of money for an accident. My court order the account was suppose to be a Minor Trust account. Therefore, nobody with out a court order can touch that money. Well, I found out that's not how it was set up. Money was being used to cover OD and they are crooks Dressed up in cheap polyester suits. I will shut you down if it's the last thing I can do !

They are bunch of crooks, I am going at it with them now. Because of an old account I have not used in almost a year
I have filed complaints with The BBB the Federal Reserve. I am also filing a complaint with the state where they have their charter(headquarters) Ohio.
They have me up to almost $600 in BS fees. Does ### will not see one Red Cent !

All the above complaints are true to the word -5/3 is a money sucking machine -- with pit bull customer service - but as we write our little stories here it just doesn't matter for they will only continue and laugh all the way to the bank - which likely will not be their own bank because they already know better than to bank with themselves because they suck so bad...

I watch make accounts especially the checking account if things get tight. I checked my account online and everything was good, but I transferred some money and deposited my payroll check. According to 5/3 my pending account went negative (they were only allowing for 100.00 of my payroll check) by $ 18.00. They transferred the money out of my savings account and charged me the transfer fee. I was told, had I cashed my check and then deposited it, it would have not gone negative. However in the past when I have tried to deposit my check as cash, I have gotten guff. Mind you my savings account had enough to cover the payroll check. The only way my pending account hit negative was for 5/3 to record all the debits and then the credits. My actual account never went negative. The branch mangers in Springboro use to fix this and apologize, but the current manager does not care. 5/3 is no longer a bank of customer service, my advice is to go elsewhere where you my be appreciated.

My husband and I keep very close tabs on our account because we want as much in savings as we can get. We are no longer in a position where we live paycheck to paycheck, but we were there when we were younger. We always check to make sure our checks are posted before we spend any money. Our check was listed online as POSTED, so we moved our money into savings. They assessed $66 in bounced check fees even though our account was never listed as negative. How is a person supposed to manage a check register when the bank reports money that it does not count? When we spoke to a CSR, she said that she can understand our frustration and promptly refunded us HALF of the money. She says NO ONE in the company has the power or ability to refund the full amount, even if the bank was wrong. She then pointed out that we should have understood bank policy well enough to know the computer was wrong. HOWEVER, the bank regularly makes things available earlier. How were we supposed to know that the money was NOT really there even though it was listed as posted? This is the first time in YEARS that we have had anything like this happen because we do manage our money responsibly. It was disappointing and upsetting to have a company we have been faithful to and donated to and recruited for turn on us like this. We will no longer be banking with Fifth Third, and we strongly recommend that no one else does either. No matter how good things seem to be going, the bottom line is that they DO NOT CARE!

Even though they don't close til 6pm, I called 7 locations after 5:45, and NOBODY ANSWERS THE PHONES. They just ignore the calls, like a fast food restaurant would. Terrible!

And the reason I was calling was because my cash deposit didn't go into my "available balance" by closing, even though I made the deposit at 9:13am this morning!

5/3 finds every possible way to screw a customer out of their money. Their overdraft protection is a farce and I will be filing on that class action lawsuit for the time they ripped me off 800 bucks due to the way they processed checks through. I am also sick and tired of trolls coming onto these boards belittling people with snide comments and yet have no complaints of their own filed. It is suspicious when the negative comments are from people who have no complaints about any business in the world. They make everything into a personal attack and seem to get off on upsetting people who may or may not have legitimate claims of being ripped off or screwed. To those who do this, who troll boards, you are worse than the bankers themselves and need to get a life and stop harassing people with negative comments.

fifth third is a rip off. I do believe the charges of now $7 a day start on day 3 or something, but if you dont realize something has overdrawn your account it can and will accumulate. I had the same thing happen to me, and they stated they tried to reach me to resolve it but I never got paper statements or any phone calls and I rarely check the online, as I hadnt written any checks or used my card in awhile. I happened to go into the bank one day to make a deposit and they told me my account was closed and overdrawn nearly $500, all for being overdrawn by .23 cents...

oh, by the way, 5/3rd has agreed to repay 95.5 millon dollars in robbing people of thier hard earned cash in U.S.CLASS ACTION LAWSUIT.printed in cincinnati enquire paper dec.2 2010. go after your money people, they dont care about you!

this 5/3 banking system is the worst i, ve ever been a customer with unfair, unfair, unfair, how do these bank managers sleep at night.i closed my account on the 19th of nov. thats right, closed, an on nov.29 i recieved my small amount that was left in the account in a check sent to me by mail.the following day i recieve a letter that says i am overdrafted by 90 cents. explain this one to me 5/3rd bankers.now my retirement check an s.s.i check has been lost in the mail, was this out of spite or just a lack of co-operation with these dirty dogs that call themselves bankers?my question is, can i stand out front of 5/3rd with a sign telling others to quit banking with crooks that lie an decieve anyone they can.extreme measure, s call for extreme action.born in america, raised in vietnam.