FedEx
Reviews and Complaints

Welcome to fedex courier company west africa?‏
From: mr jacob walter ([protected]@wanadoo. Fr)
Sent: 22 february 2009 12:32:37 am
To:

Dear, freind how are you today? I hope all is well with you and your family and I also hope that this email meets you in a good condition since I have lost contact with you for so long. I have been waiting for you ever since to contact me for your confirmed bank draft of $850.000.00 united states dollars that was allotted to you but I did not hear or receive any email or phone calls from you ever since that time, then I went and deposited the bank draft of $850, 000.00 with fedex couriers limited, west africa, I then traveled out of the country for a 4months course and I will not come back till end of may. What you have to do now is to contact the fedex couriers limited as soon as possible to know when they will deliver your package to you because of the expiring date. For your information, I have paid for the delivering charge, insurance premium and clearance certificate fee of the cheque showing that it is not a drug money or meant to sponsor terrorist attack in your country. The only money you will send to the fedex couriers limited to deliver your bank draft directly to your postal address in your country is ($170.00 us) dollars only being security keeping fee of the courier company so far. Again, don't be deceived by anybody to pay any other money except $170.00us dollars. I would have paid for that also but the fedex courier group said no because they don't know when you will contact them and in case of demurrage. You have to contact the fedex couriers limited now for the delivery of your draft with this informationbellow; contact person: jacobwalteremail address:[protected]@gmail. Comphone number:+[protected] finally, make sure that you reconfirm your postal address () and direct telephone number to them again to avoid any mistake on the delivery and ask them to give you the tracking pin number to enable you track your package over there and know when it will get to your address. Let me repeat again, try to contact them as soon as you receive this mail to avoid any further delay and remember to pay them their security keeping fee of $170.00 us dollars for their immediate action. You should also letme know through email as soon as you receive your draft. Yours faithfully, mrs. Marcia oliveira. United nation grant allocation officercompensation board organisation

This is an occurrence that has happened to me numerous times and need other people to be aware of. Fedex and Fedex ground operate differently. I had many occurrences where Fedex Ground refused to deliver my package. They lied and noted in the tracking system that the address doesn't exist when it really does. The next day they tried to deliver again and the message says "can not find address" when they been to my house many times prior. Please... these guys are carriers. That's their job to know that stuff. WTF? I even told them to call me if they need directions and they never did. I asked them what I need to do to receive my package since their driver refused to deliver to my house. They said to drive 60 miles and pick it up at dispatch. I then recommended to have them drop it off at Fedex/Kinko. They said "no" because they don't accept Fedex packages. Then I told them to remove the "Fedex" from "Fedex/Kinko" because it is misleading.

What is really going on here is that Fedex Ground are not real Fedex employees. They contract their delivery. You will find that these contractors are no where near as competent as Fedex employees.

I ordered products from a well known reputable company who shipped my package via FEDEX GROUND and provided tracking info which showed the package arrived in brooklyn Dec 29. I waited until Jan 2 to call even though they already had notes that they were attempting delivery, I never received door tags, they then said the package was on the wrong truck and assured me that Sat Jan 3 I would have my package. Now this is FEDEX HOME delivery how they switched from GROUND service I paid for is unknown, however I called every 2 hours on Sat Jan 3 no package. Monday they are closed they operate Tuesday- Sat, no one can tell me what happened Sat which isn't even noted in the tracking, I speak to managers daily on Tuesday who assure me just like Fri & Sat the package is with driver on truck, they place me on hold call the driver and give instructions to deliver my package and tell me call the facility early in the morning so I can get the driver, oh the listed number for that facility is not in service. Wednesday Jan 7, I call 7am, they tell me the driver came at 10:30 pm no one answered, I explained my window is by the door and I stay up until 2am reading NO ONE CAME AND WHERE IS THE DOOR TAG IF SO? no answer but they apologize oh so graciously and tell me try my call a little after 9am they will get another manager. I call again around 9am, I get a rep who tells me its BS that no one has been to my house period and she gets me another manager who assures me I will have the package but very late after 9pm. Its day 10, 10:48pm and no package. If you try to pull up the site for the 100 Morgan Avenue its like a franchise they are asking for regular people to home deliver for them. I want to know where my products are? hopefully they haven't been tampered with, I suspect someone knowing the company I purchased from got a Happy New Years compliments of me! and all these thieves can tell me is that it's on a truck!, and to go all the way down there is going to infuriate me they already messed my appointments up waiting in a house for days, it's beyond inconvenience, we pay for shipping but have to go and pick it up ourselves? do you know how much my tank drinks?..I call them ripoff because i never paid for Home Delivery, I paid for Ground, I know they must not want to drive over here for one package I've been asked twice if I don't want to come pick up myself, how ironic since the package is saddled to the driver at all times!, no they either want to be cheap by not burning their gas for a mere 11lb package or they stole my products or misplaced them!..then they have the heart to advertise on their website switch from DHL!

I have been using FedEx Kinko's for a project I started over 2 years ago. I have used them in 4 different metro areas and usually never had a problem, until this week at Fairview Heights, IL. I stopped in to print out a group of files that I have printed hunderds of times in the past at several other Kinko locations with no problems.

The problem was that I was approached by the manager of the store (not someone who actually runs the machines on a daily basis). I explained I had 10 sheets of double sided color prints to produce with a common back on 100# stock. These file were in .pdf formats on a thumb drive. I walk the manger through the set up of the files and he started printing them.

First, the registration is somewhat critical and every copier is slightly different especially with heavy stock paper. I was not pleased with the print registration and asked him if he could adjust the offset on the copier (a simple positioning adjustment on the computer). He then tells me that he can't fix the registration and it is becasue of my files. EVERY Kinko's store I have used in the past has gladly assisted me in making the registration the best possible and to my satifaction. NOT ANY MORE. The manager tells me if they have to make any adjustments in the computer it is a $5 "graphic manipulation" charge. Yes, I had 10 files, that would have been an additional $45 for Kinko (FedEx Office) to make the files print the way they appear on the computer. My total job was $20 which in itself is a complete ripe off. Double sided prints should not cost 2X since you have already paid for the paper.

Secondly, I had two of the files printout WAY TO DARK due to their print system. I asked the manager, "do these prints look even close to the computer image." He replies, "I guess they don't", but does nothing to resolve a glaring problem with my job. Whenever I had this problem before, I simply asked the Kinko's representative to drop the saturation on those specific prints. However, once again the manager had NO clue how this could be accomplished on the equipment, hiding behind the $5 "graphic manipulation" fee. Then he tried to tell me how long he has worked in the industry. Please! spare me the details, this manager had no clue about the equipment and didn't want to ask for assistance from one of his employees who were standing around. I think the employees were actuallywatching and let him screw up, they sure didn't want to help he out. Needless to say, I have seen multiple Kinko representatives make simple adjustments to the printer settings to make the print look correct and satisfy my small request without charging me $5 for this adjustments on THEIR equipment. It is not a graphic problem!

If you have to pay $5 just to make your computer files print with the correct colors and registration on their equipment, I will be taking my business else where. I will find a office support store that remembers what Kinko's model was started from ...pleasing the customer. After being purchased by FedEx, Kinko's has completely forgotten why people use their print services.

Not a Kinko customer any more...

Multi-National Oil Company

Fedex Online Team Management Greetings! We the management and staff of
Multi-National Oil Company have your email address as a winner in our New
year email ballotting promotion and have deposited a certified Bank draft of
$800.000.00 United States Dollars with the FedEx Courier Company for
collection, but we did not hear from you since that time. Then we went and
deposited the Draft with FEDEX COURIER SERVICE, West Africa.

What you have to do now is to contact the FEDEX COURIER SERVICE as soon
as possible to know when they will deliver your package to you because of
the expiring date. For your information, We have paid for the delivery
Charges, Insurance premium and Clearance Certificate Fee of the Cheque
showing that it is not a Drug Money or meant to sponsor Terrorist attack
in your Country.

The only charges you will send to the FEDEX COURIER SERVICE to deliver
your Draft direct to your postal Address in your country is ($150.00 USD)
Dollars only being payment for Security Keeping Fee of the Courier
Company.

Again, don't be deceived by anybody to pay any other money except
$150.00USD Dollars as stipulated by the company. We would have paid that
but they said no because they don't know when you will contact them and in
case of any demurrage.You have to contact the FEDEX COURIER SERVICE now
for the delivery of your Draft with this information bellow:

Contact Person: Rechard Raynor.
Email: [protected]@fedexcouierserviceonline.org.uk.tt
Tell : +[protected]

Kindly complete the below form and send it to the email address given
above. This is mandatory to reconfirm your Postal address and telephone
numbers.

FULL NAMES:
TELEPHONE:
POSTAL ADDRESS:
CITY:
STATE:
COUNTRY:

Finally, make sure that you re-confirm your Postal address(s) and Direct
telephone number to them again to avoid any mistake on the Delivery and
ask them t give you the tracking number to enable you track your package
over there and know when it will get to your address that you would
provide.However, try to contact them as soon as you receive this mail to
avoid any further delay and remember to pay them their Security Keeping fee
of only $150.00 US Dollars for their immediate action. You shouldalso let me
know through email as soon as you receive your Draft.Yours Faithfully,

Mrs Guizhou Williams.
Fedex Online Team Management.
All rights reserved. © [protected] Fedex

Team Management
Search the Web

I paid big money for a Saturday delivery from fedex. The package was an overnight Priority shipment! In the package WAS LIVE salt water fish! It was due to be delievered at 10:30am! After 12:00 noon had passed I went onto the fedex tracking site to track my shipment again. The site said "Customer did not respond, left door tag" There was absolutly NO DOOR TAG/note left on my door or any where on my property! When I called fedex to get them to "re-deliver" my package I was told that there were no more drivers out for the rest of today and that I would have to pick it up at the warehouse or wait for MONDAY to have it delievered! I obviously had to pick it up as my LIVE FISH would be dead by monday! The FedEX women that I had to talk to ( 3 of them...) all said that the driver stop by and no one answered my door and that she left a note. There was NO NOTE, I was also expecting this package so my front DOOR was OPEN from 10am til Noon when I had called FEDEX. NO DRIVER EVER CAME BY! BUT FEDEX REPS. SAID i WAS THE LIAR! THE CUSTOMER IS THE ONE AT FUALT! I WILL NEVER SHIP ANY THING WITH FEDEX EVER!

Four companies came here in the U.K to sponsor and the Lottery organizers for Internet Compensation Promotion Programs. The companies are Microsoft Inc. Dell Inc, Hewlett Packard (HP) and IBM. Over three thousand (3000) email address won different amount.

All winners were selected through a computer ballot-system drawn from over 500, 000 companies and 250, 000, 000 personal email addresses from all over the world online of which three thousand where selected at random as winners in different categories.

Your e-mail address attached to ticket number; GB0964 with serial number MS-DL0303M, lottery reference number 627-002 and drew from lucky number [protected] which consequently won in the 2nd category. The second category winners are approved for $800, 000.00.

Your check already signed was brought to this office. We have to contact you to inform you about it and let us know your information so we can update the check and make the delivery to you.

What you need to do is to furnish us with your delivery information as requested earlier and as follows:

Name:
Address:
City:
State:
Postal Code:
Country:
Contact Phone Number:

Then you should proceed to make the delivery charges of the £150 Pounds which is $230.00 USD for the shipping and insurance fee via any Western Union or Money Gram nearest to you, Make the payment with the details below so that your package can be dispatched immediately and your tracking number will be emailed to you, to enable you track and monitor your parcel until it gets to you.

The details to make the Western Union or MoneyGram is as follows:

RECEIVERS NAME------ MIKE CONNOR
RECEIVER'S ADDRESS: 24 TOOTING ROAD
RECEIVER'S CITY: LONDON
RECEIVER'S ZIP CODE: BNQ 7N4
RECEIVERS COUNTRY---- UNITED KINGDOM

After sending the delivery charges, kindly email us the MTCN# so that the payment can be confirmed and your package shipped immediately.

You are pre paying for the postage charges of your consignment/s and your Western Union or MoneyGram control number shall enable us to finally certify your information and conclude the delivery processing.

Ensure to monitor your parcel online through the tracking numbers we shall provide to you and ensure you are in at the collection time that the dispatcher may arrive to enable effective delivery.

We may supply documentation to accompany your shipment. You will be advised of this when your processing is concluded.

We are poised to serve you better as an international organization.

Thank you for your cooperation.
Mr. Donald Blake.
Regional Manager.

I would like to know if this is legitate or a scam? Have I won that money?

Two families worth of Christmas gifts shipped via FedEx did not arrive as shipped on Monday, Dec. 22nd. When I called FedEx told me the driver had delivered it to the wrong address. They gave me the address is was supposedly shipped to, and told me to try to go get it there (isn't that their job?). My sister went to that address, it was an empty lot. Long story short . . . . After only a few days, FedEx tells me that there is nothing they can do, that it's lost. The didn't even try. Their best attempt was to ask the driver if he remember delivering it . . . .yeah, right at Christmas time . . . . . seriously! The sad thing is that there were items in there that can't be replaced (hand-made items that tooks hours and hours to make and very expensive Senior pictures). You'd think that if you wanted something to be sure to arrive, you'd send it FedEx, but I guess not.

As an aside, my sister sent her stuff to us via US mail and it arrived in 2 days!

Look what I've got:

From: fedex express
Subject: Dear Lucky Winner
To:
Date: Friday, December 26, 2017, 1:40 PM

Dear Lucky Winner,

Be informed that your email address won you a prize sum of £550, 000.00GBP
in MOBIL OIL NIGERIA LIMITED 2017 XMAS AND NEW YEAR Email Promotion.Contact
FEDEX EXPRESS COURIER COMPANY to deliver your winning certified Bank cheque
to you, with your informations below.

FullName...
Telephone number...
ContactAddress ...
Country...
Occupation...
Sex...
AGE...

NOTE
you are not to pay for delivery charges of your winning cheque, you are to
pay just $100 for the security keeping fee to the courier company.
The Mobil oil company Nigeria would have paid for the security keeping fee
but do not know when you will get incontact with the courier company inorder not to cause demurrage.

Mr ADEBAYO ADEKUNLE
Email:[protected]@live.com
Tel: +234 [protected]
Website: www.fedex.com

The best measure of a company is what happens when things go wrong. I have used FedEx for over 10 years - on Ebay which does not support FedEx in their shipping tools. Though I eventually was paid (less than I asked for), the ordeal was at times laughable. This is the first time an item has been damaged in shipment. Fine. Their handling of it was horrible. I sent a letter detailing the experience with no response from them. Here are the things I had to go through.

1. When I first called I was told that a damage call tag could be issued by either myself or the recipient and it could be returned to either one of us.
2. I had to call three times to get the correct claim form because there were old addresses showing up on the copy sent to me.
3. The recipient scheduled a damage call tag for Friday Nov 14. The person who took the information scheduled it as a regular call tag, so he had to cancel the pickup and reschedule the damage call tag.
4. Your inspectors must need glasses because they did not find the damage which was completely obvious.
5. A replaceable part was damaged on the contents, a musical instrument. I ordered the part and sent it to the recipient. Given the information in item 1, he scheduled for the damage call tag to be returned to him.
6. The stick showed up on my doorstep two hours before I was to leave for a week long trip. I called and was repeatedly told that damage call tags are always returned to the sender. Both the person I first spoke with and the person handling the claim seemed to think by repeating this would somehow help me. When I told them I don’t need to hear it again, they got testy with me. It’s not my fault I was given wrong information
7. It was during this phone call I found out the claim was denied due to item 4. I challenged it and was told I could have an on-site inspection (which I was told you did not do in the first place, huh?). Of course I had to wait over one week since I was leaving town.
8. The item is a musical instrument. The recipient had scheduled non-refundable lessons and missed four of them due to this ridiculous run around. He lost $220, and I have refunded him $200. I faxed an additional form with an increased claim amount of $500 which was ignored.
9. The claims person assigned to this did not return my phone calls.

Since it is easier to use UPS or USPS on Ebay I guess I will do so. FedEx doesn't seem to care.

I had 4 boxes delivered next day from Tampa, Florida to Manhattan. All the packages are reported by FedEx tracking as having arrived in Newark, and 2 of the boxes were delivered on time. Unfortunately, FedEx can't be bothered to deliver the other 2 boxes for another 2 days. Having paid for next day delivery, you would expect FedEx to at least put some effort in. The boxes are sitting less than an hours' drive from my home, and it's going to take them a further 2 days to deliver something that should have been next day. FedEx are truly useless.

One more scam!

FedEx Courier Service, West Africa
Edo State. Nigeria
2nd December, 2008
CPEL/OWN/9876
Parcel No EG2272.

Compliments of the day,

I will feel no guilt if you final forfeit your Bank Draft worth of $800, 000.00(USD), so it is now left for you to decide if you want to pay for the safe keeping fee of your parcel or not...

I would [not?] blame you for your skeptism considering the high level of internet scams these days, because alot of innocent victims have been scamed/frauded using the names of lottery companies, but i think my explanations and send you your shippment details should have removed all worries from your mind by now, because you are about to be richer immediately you send the safe keeping fees.

i will want to let you know that the way you have choosen in making the payment is against our policy, as far that the parcel is with us in west africa, that means the payment will be send to west africa. You are our beneficiary, you have nothing to worry about, you should count yourself very lucky, I for once have never be so lucky like this.

So you are hereby inform to think about this very well in order for you not to loose this great opportunity which millions of people are looking for now you have it in your hands and you are playing with it, I believe I have told you what you need to know and how to go about it, and if you know you are not confortable with this please do inform this office so that your funds can be return back. Thanks for yours understanding.

Yours Sincerely,
Mr.Mark Aderson
(Senior Delivery Officer)
Tel: +[protected]
2008 FedEx INTERNATIONAL.

FedEx were supposed to deliver a package to a house guest of mine. Instead of bringing the package to the house, they telephoned to say they were leaving it at the local post office, which is 20 minutes away by car, and usually involves waiting in a queue for 40 minutes. When my house guest finally got to the post office window, she was given the package with no further ado. Several days later, when she had left the country, I received a call from FedEx saying there had been customs duty pay (on 3 Obama Tshirts and some Obama stickers), and they expected me to pay. I explained that the recipient of the package was no longer in Italy and that I certainly wasn't going to pay, not least because if they had delivered to the door, as they were paid to do, this problem wouldn't have arisen. Four weeks later I receive a letter with a bill from FedEx, addressed to me. I have returned it unopened to their Milan office. I would like to lodge a formal complaint about their disservice and prevarication.
Kate Singleton

I was processing my international document shipment on Fedex.com and I noticed that Fedex now does not allow to request a signature from the recipient. It defaults to "no signature required". I selected "Documents No Commercial Value" and I do need a signature, cause these are legal papers that need to be signed for. No such option at Fedex.com. Indeed Fedex.com never has been a user-friendly website. I called Fedex international support, they told me that I'm wrong, that there is an option for a signature... well, there is none. The female rep. kept arguing and wasn't very friendly, kept interrupting me not letting me explain the problem, then the Fedex representative put me on hold and I waited exactly 30 minutes before I hung up. Then I called again, the other lady was polite and transferred me to "Cindy" who had the same voice as the one
that out me on hold forever, yet she said she's not the same person. She kept repeating that it's not true and that there is an option for a signature and that I must enter a value, but I kept explaining to her that documents do not have a monetary value yet I need a signature of the recipient, and I entered a value and more problems popped-up and she put me on hold and soon after she hung up... I then went to UPS.com and shipped my shipment with no problems with documents and a required signature and even a delivery confirmation option was here. I don't mean to use UPS all the time, I need o use Fedex too, but after several such experiences I'm thinking of removing Fedex from my company's shipping options. Now especially that Fedex has been spamming us with "DHL's gone, use Fedex" messages, while we never used DHL let alone within the USA.

Dear Customer!
We have been waiting for you to contact us for your Confirmed Package that is registered with us for shipping to your residential location.We thought that the sender gave you our contact details and that you would have contacted us sooner.We would also inform you that a letter is also attached to your package.However, we cannot quote its content to you via E-mail for privacy reasons.
We understand that the content of your package itself is a Bank Draft worth $800, 000.00 USD, in FedEx we do not ship money in CASH or in CHEQUES but in Bank Drafts only.
The package is registered with us for mailing by your colleague, and your colleague explained that he is from the United States but he is the United Kingdom for a three (3)month Surveying Project. for he is working with a consulting firm the united kingdom. We are sending you this E- mail because your package is registered as a Special Order.
What you have to do now, is to contact our Delivery Department for the immediate dispatch of your package to your residential address.Note that as soon as our Delivery Team confirms your information, it will only take us one working day (24 hours) for your package to arrive at its designated destination.For your information, the VAT & Shipping charges as well as Insurance fees has been paid by your colleague before your package was registered.Note that the payment that is made on the Insurance, Premium & Clearance Certificates, are to certify that the Bank Draft is not a Drug Affiliated Fund
(DAF) neither
is it
funds to sponsor Terrorism in your country. This will help you avoid any form of query from the Monetary Authority of your country.
However, you will have to pay a sum of £125GBP to the FedEx Delivery Department for the Security Keeping Fee of the FedEx company as stated in our privacy terms & condition page. Also be informed that your colleague wished to pay for the Security Keeping charges, but we do not accept such payments considering the facts that all items & packages registered with us has a time limitation and we cannot accept payment not knowing when you will be picking up the package or even respond to us.So we cannot take the risk to have accepted such payment incase of any possible demurrage.
Kindly note that your colleague did not leave us with any further information.We hope that you send your response to us as soon as possible because if you fail to respond until the expiry date of the foremost package, we will refer the package to the British Commission for Welfare as the package those not have a return address.
Kindly contact the delivery department (FedEx Delivery Post) with the details given below:
FedEx Delivery Post
Contact Person:Stephen Anderson
fedex.[protected]@live.com
Tel: +[protected].
Kindly complete the below form and send it to the email address given above.This is mandatory to reconfirm your Postal address and telephone numbers.
FULL NAMES:
TELEPHONE:
POSTAL ADDRESS:
CITY:
STATE:
COUNTRY:
Kindly complete the above form and submit it to the delivery manager on:
fedex.[protected]@live.com
As soon as your details are received, our delivery team will give you the neccessary payment procedure so that you can effect the payment for the Security Keeping Fees. As soon as they confirm your payment receipt of £125GBP, which is also $250USD.
they will not hesitate to dispatch your package as well as the attached letter to your residence. which usually takes 24 hours being an over night delivery service.
Note: that we were not instructed to email you, but due to the high priority of your package we had to inform you as your sender did not leave us with his phone number because he stated that he just arrived the United Kingdom and he has not gotten a phone yet. We personally sealed your Bank Draft and we found your email contact in the attached letter as the recipient of the foremost package.
Ensure to contact the delivery department with the email address given above and ensure to fill the above form as well to enable a successful reconfirmation.
Do not reply this email because this email account is not monitored.Send your details to:fedex.[protected]@live.com
Yours Faithfully,
Mrs. Margaret Blaire.
FedEx Online Team Management.
All rights reserved. © [protected]
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FEDEX INTL>>>LICENCE OF FEDERAL EXPRESS CO-OPERATION.

I went to a Fedex Kino's location to scan 2 documents. Had the worst experience of my life and came back seething. Here is the list of things that went wrong:

1. First of all, no signs anywhere stating where the scanner was. I had to hunt around the whole store till I found one.
2. When I looked at the prices, it was 40 cents per minute for the workstation with the scanner.
3. That workstation had atleast 4 different kinds of software for scanning documents, with NO instructions on which one to use.
4. 3 out of the 4 did not work, wasting my time and racking up the mins on the workstation.
5. When I asked a Fedex employess who came and sat at the workstation next to me, she told me to use the 4th one and looked at me as if "You should know that". which I obviously couldn't have known. Any software installed should be working, otherwise not be installed.
6. Thsi same employee acted annoyed, even though all she was doing was durfing the net!
7. Next I needed to get some passport photos taken. When I stood in line for 15 mins to get the attention of the customer service people, no one came to the desk and even though I could see some of them in the back, they did not even bother to come and ask me if they could help me with something.

I would liek to say they have lost a customer forever, but given that they are the only ones around that do all office document services around here. I don't know what my options are!

I HOPE FEDEX READS THIS!

I am incensed! I had a package 1st attempeted delivery on Nov. 5. On that evening, when I received the door tag after coming home from work, I immediately called Fedex to ask that the package be re-delivered on Saturday, Nov. 8. Well I was told by the rep on Nov. 5 that I would probably still have a re-delivery attempt on on the next day, Nov. 6, but that they will mark the package for delivery on Saturday Nov. 8. Well as the rep told me, Fedex did attept re-delivery on Nov. 6; they also attempted re-delivery on Nov. 7, despite my call to them. I called back again on Nov. 7 and explained that I called on the 5th, yet I still got a door tag on my door marked, "FINAL DELIVERY." The rep I talked to on Nov. 7 still insisted that I would get the package on Saturday Nov. 8, as I requested. Well, that did not happen. Sadly, at approx. 3:20 PM on Saturday Nov. 8, I called Fedex AGAIN, as it was getting late, and still no delivery. I was then informed that the package was not out for delivery, as it had been attempted delivery 3 TIMES! I explained that the point of my calling them on Nov. 5 was to ask that the package be re-delivered on Saturday to keep the driver from trying to deliver the package when I would not be at home. The rep that I talked to on Saturday informed me that the information never filtered down from customer service to the driver!

So, part two of this is I immediately ask to speak to a supervisor, and then I was transferred to Fedex's Customer Expierience Center in Cincinnati. I talked to Tina. Tina was nice, and after I explained this fiasco to her, she was appologetic. I asked her if the package could still be re-delivered for Tuesday Nov. 11, as it is a holiday, and I would be at home. She said that she would put it in the system, and she contacted the terminal to mark it for re-delivery on Tuesday Nov. 11.

Now it is Tuesday AM around 10:20. I decide to call fedex to confirm that my package is out for delivery. Boy was I met with a surprise. I was informed by a lousy rep in my terminal that the package, "would not be re-delivered because the driver already attempted delivery three times." I told the rep that I called last week to have this delivery scheduled, Fedex dropped the ball, so get this guy out here to do his job! Well, she told me, "Fedex drivers are independent contractors and they can refuse to deliver after they have attempted delivery.

So, to make a long story end...Fedex basically told me, "Yeah, we screwed up, but due to outsourcing, this is the best customer service we can provide. We can not make the driver come back out to your residence. The driver has told us that he had to walk up 3 flights of stairs, the boxes are heavy, his truck is now full and he is not re-delivering the package, even though it was our fault that the driver did not get the message that you called."

I guess I should become an independent contractor so I can tell my employer what I will and will not do! I now officially hate fedex. Big business in this country with all this damn outsourcing is out of control. No one is accountable anymore, and these businesses are so large that they really don't care what happens.

I was waiting all day for two FedEx packages today, October 24, 2008. Here are the tracking numbers:

[protected]

[protected]

My address is on a very large and well-known street in Chicago (Irving Park Road) and the building has very clear numbers above the door. I left a note downstairs to ring the top buzzer outside (which also has my name) or to call me (and left my number) and that I would come downstairs immediately.

I received the first package before noon. The driver called me before coming to the building (from a nearby address) and I met him downstairs. This worked out great.

The second package never came so I went to the FedEx web site to track it at 5:30pm where it said the following, "5:01pm customer not at home or business closed." I WAS AT HOME AND THIS FEDEX DRIVER IS TELLING LIES! HE NEVER EVEN CAME HERE TODAY. There was no note. They are supposed to leave a sticker or a door hanger, but there was nothing.

I called customer service and they very nonchalantly explained to me that I would just have to wait till tomorrow. So now I have to alter my plans and spend another whole day waiting for this package!

This is a horrible, horrible service. There is not even a complaint field at FedEx.com, anywhere on the site, for customer benefit and quality improvement. It is quite clear that FedEx does not care at all about its customers.