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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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M
2:35 pm EST

Family Dollar management

My name is graciela prado ‭+[protected]‬ is my contact number. My son works at the family dollar at 8122 long point. He has been threatened my family members of employees and former employees due to them losing their jobs. The manager and assistant manager have not wanted to file a complaint. Please Call me . My one problem is that I️ speak Spanish only

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pobarjenkins
Minneapolis, US
Nov 24, 2017 3:14 pm EST
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This website is not directly affiliated with Family Dollar, so they will likely not see your complaint here. Additionally, since your son is the employee, the complaint needs to be done by him with upper management or human resources. As his mother and not a direct participant, you cannot know the full details.

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12:52 pm EST
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Family Dollar proctor silex durable can opener

On 11/24/2017 I purchased the above product for a church function. We were making Thanksgiving meals for the elderly and shutins. We needed a reliable can opener to open cans for this event. Shortly after using it it started to smoke and catch on fire. I had already thrown the box out anticipating that the purchase I made was reliable. After the Proctor Silex Durable can opener started to smoke, i stopped, unplugged it . I cleaned off the can opener and retrieved the box out of the garbage. I cleaned the box, put the smoke damaged Proctor Silex Durable can opener in the box and drove to Family Dollar in Gowanda where I purchased the can opener with the receipt. I asked for my money back and the Manager would not give me money back but only a replacement. There should have been no questions asked once i returned the product with the receipt to the store. The manger did not believe me and plugged the Proctor Silex Durable can opener in when it started to smoke.The manager did not take the time to explain why he would not refund my money, he did not take time to explain return policy, I the customer was treated very unfairly and should have received my refund without any problem. The manger on duty on 11/24/2017 @ 10:07am at Family Dollar in Gowanda lacks training on how to treat people, does not explain his actions and is a poor communicator. He should not hold the position of manager. I would like my cash back, and able to return this Proctor Silex Durable Can Opener as I do Not trust this product any longer. A gift card for ALL my inconvience would also be appreciated. To treat a regular customer this way shows me you do not want my buisness.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 12:58 pm EST
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I agree that you should receive a refund and an apology, but you are not entitled to a gift card. I would recommend either calling the store or contacting the corporate customer service. I would not want to keep the replacement either.

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J
8:50 pm EST

Family Dollar store manager christine at 3278

She is a very hard person to work for. She's very racist and treats her employees like crap. She tells any customer that comes in the store if you have been in any trouble and tells them exactly why. Should be against the law. But GM Mike would never do anything about it. She fired me saying i was a no call no show but little does she know I called her twice and she refused to answer. So i sent her a text. She fusses about customers that come in that are couponing and gripe is she does over $300. Lots of people won't visit that store if she is there. She also threatened to write me up over a fake $20 when i told the asst.mgr on duty and tried to call her and guess what she didn't answer. Finally answered and said she would be there in a minute. She argued with me for 10 minutes at least saying it was real. Well guess what? IT WAS FAKE! Confirmed by bank. Idk how corporate office hasn't seen an increase in nightly sales that we did compared to when she was there. She was very very rude to customers and GREEN FOREST FAMILY DOLLAR JUST SUCKS. she told a customer if the card had a chip in it she didn't have an choice but to run it as debit(LIE). She's no good for a customer service job. Alot of the business has started going to Dollar General. CHRISTINE SUCKS!

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pobarjenkins
Minneapolis, US
Nov 24, 2017 3:10 pm EST
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You should give this feedback to upper management or your human resources representative. Posting it on the internet and simply saying someone sucks does not make you look like an excellent employee yourself however.

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A
3:39 pm EST

Family Dollar poor customer service

As I was in line I overheard the cashier in line 2 say that she was only accepting cards, no cash. There was a black guy in line and she yells out to the guy and says we're only accepting cards. She didn't ask she just assumed. The guy shook his head and said okay. She goes on to say your paying by card? He then says yes and she says low under her breath, "well I was just making sure". Correct me if I'm wrong but that's racial profiling and it is not ok. The store number is 08086 and the cashiers name is Tamara.

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4:01 pm EST

Family Dollar ninja gear aged inappropriately

I found this 'toy' in one of your stores. I asked several mothers and grandmothers if they would give this toy to their 5 year old. The answer I got was 'absolutely not. It's not safe'.

The star is hard plastic and has a definitive sharp points. The knife could put someone's eye out easily. I had to exert a great deal of force to even pull apart the chain, which I'm sure most 5 or 6 year olds would be able to do.

I will be reporting this to the ASTM even though it says on the package it meets their standards.

Please consider pulling this and any other toys that may present danger to young children.

Thank you.

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7:31 am EST

Family Dollar store closes 20 minutes early every night. doors lock at 940p instead of 10p.

3036 Wilson Ave
Louisville, Ky. 40211

Store# 08696
Store Phone Number 502.775.1997

Store closes early every night. This does not demonstate a company meeting the needs of the community not does it stand by it's opening and closing times posted on the doors.
Also, the employees parking in the spaces closest to the doors. They routinely park in the handicapped spaces.

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10:24 pm EST

Family Dollar unable to make purchase at 10 minutes till closing time

I went to my local family dollar store in Harts WV at 9:50 PM & even though they do not close until 10PM I was told by clerk they lock the cigarette cabinet up at 9PM! That is ridiculous! I am a daily shopper of family dollar but If I cannot make a purchase during business hours because item is locked up an hour before I think I am going to start making the 15 minute drive to the Dollar General or speedway in Chapmanville WV !

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pobarjenkins
Minneapolis, US
Nov 20, 2017 11:51 am EST
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A lot of retail businesses lock up cigarettes prior to closing. The title of your complaint was slightly misleading. Did you ask if they would open the cases for you?

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S
6:28 pm EST

Family Dollar closed

This store in Chama, Nm is never open when they are supposed to be and they never have anything stocked on the shelves. This is crap! It is 5pm on Sunday afternoon and we need to purchase an item that no one else in this town carries and they are closed! The other closest store is 15 miles away. VERY DISAPPOINTED! PS. This is not the first time this has happened.

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pobarjenkins
Minneapolis, US
Nov 20, 2017 12:20 pm EST
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Have you tried calling and reporting this to management? If it's only been a couple of times, there may have been unforeseen emergencies or staffing issues that resulted in the store being closed.

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11:08 am EST
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Family Dollar your employee patricia

Family Dollar store number 06889

I came into the store with my 2 kids. This is the first time I came into this store. One of my kids has a mental condition. When Patricia went to ring my items up, my child with the mental condition when he talks he has a slur to his speech. He was telling me something he wanted. While he was doing that, Patricia called my son stupid. By her doing that, my son started to cry so I just left at the register and walked out. I really do not appreciate this at all. My son cannot help how he is and it does not give people the right to treat him this way. I think she should be fired. God knows who else she does this to and its not right. I also saw Patricia give a customer a clothes rack. I didn't think you were suppose to do that. I will not be shopping in the Family Dollar in Pink Hill, NC ever again.

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3:52 pm EST
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Family Dollar assistant manager

I reported a product open in the soda isle and I got kicked out of your stores for being a good samaritian. Then two cashiers slandered my name because of how my character looks. I was never arrested for shoplifting or anything else. I think your company needs to revamp your manager and assistant manager positions. It's ridiculous to kick someone out for no reason, then have the police escort you off the property. I'm also a disabled adult.

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4:08 pm EST
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Family Dollar the management and staff

I'm a State of Alabama employee, and I shop at the Family Dollar (#10956) at 225 South Jackson Street in Montgomery, Alabama from time to time. I'm emailing you, because I've called the 1-880- number several times today to no avail. I'very been on hold a long time. The store manager to the staff is very rude and unprofessional. I've been in there several times, and items were in the "wrong / right" place . I've brought it to the cashier, and the managers attention. The manager wouldn't honor it. Example: Last week I was in Family Dollar, and it was some hand soaps (different sents) with signs that clearly have 50% off some fall items (placemats, handsoaps, and etc). Also, They're discussing people personal business in front of customers (very unprofessional).

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11:50 am EST
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Family Dollar received fake $20 bill

Yesterday the cashier gave me a fake $20 bill. My receipt shows $50 bill for the items purchased and one of the bills was fake. These two bills went right to my deposit at Hope Federal Savings in New Orleans, La. where the representative brought to my attention. He kept the $20 bill but allowed me to take picture. Please refund my $20. My savings deposit is short because of this serious error. Receipt and picture of the fake $20 bill is available for your records. This serious incident has occurred with other neighbors but Never with me.

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9:30 pm EST
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Family Dollar unethical employee behavior

This incident occurred on 11/14/2017 at the 10747 Homestead location in Houston, TX. The employees name is Nicole and she basically threaten me and told me to get out the store before her Bipolar kicks in. she also made reference to the deodorant that I wanted. It's put up because of people like you that wants to get something for free. I told her I'm almost 60 yrs old and I don't steal or have time for this. I don't appreciate your employee addressing me in that manner at all. She also stated what she wanted to do to me and said girl bye get out the store.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 2:18 am EST
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Your complaint was slightly difficult to read due to your grammar. It certainly sounds like there is more to the situation than you are describing. If it really did occur as you say, you may wish to contact the manager of that location.

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6:56 pm EST
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Family Dollar customer service

I would like to say that I am very displeased with the employees at family dollar. I have had two bad experiences at this same family dollar & I promise you if family dollar sit on my lawn in front of my home I will never step another foot inside of one. First encounter, a employee played around with me & told me that my voice was deeper than his & that I sound like a man...well I thought that was totally out of place being that I had a very bad sinus infection & really wasn't feeling my best. As I asked for the store manager who walked through the door & I explained to her what happened she truly didn't care & just brushed it off & they wouldn't even as much as give me a number to the general manager. Second situation I went in the same store & picked up a hand basket got the 5 items that I went in for and put the basket on the counter & the clerk didn't even as much as help me put my things on the counter but after giving her my money & she gave me my change back, I attempted to walk away & I left the basket on the counter because my hands were full she said excuse me the basket need to be put back in it's place...how rude when both of my hands were full. Now as a business owner I would never allow any of my employees to have ever made a customer put a basket, tray, magazine etc back. I will never step foot in family dollar again. It crazy how you put these stores in the neighborhood but don't have any respect for the people that patronize or spend their hard earn money their. This family dollar need a whole overhaul of employees & customer service. When I go to Dollar general they are so pleasant I will travel an extra mile to get good customer service.

Beyond pissed

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11:55 am EST

Family Dollar store manager always complaining about her help

I visit Family Dollar in Hendersonville North Carolina at least twice or more a week. Sharon the manager is always saying, and I quote "No one does anything, I have to do it all. I have no help at all" The three ladies who work there along with Sharon, do work, you have a cashier and two assistant managers who I think do a good job. Most times Sharon is there by herself during the day, because there are not enough hours for everyone. And then when there are hours for more people, Sharon is complaining about all of them outside to other managers and customers. I feel sorry for the workers who work with Sharon, since they aren't appreciated. My wife and I are considering no longer going to this Family Dollar because of Sharon and all of her complaining when the ladies are actually working. I would think that a manager wouldn't say such horrible things about her workers when they actually do work.

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11:38 am EST

Family Dollar service rude manager

Just left the Family Dollar in Terre Haute Indiana Plaza North Shopping Center phone number is [protected]. I'm pretty sick with the way the so-called manager acted I brought a pair of shoes up to purchase that had $4 on the box that I got them out of mind you every single pair in that box was the same same shoe just different sizes the whole box said $4 a pair they rang up 7 I asked her to go check she said she wouldnt the price on the tag is what they would bring up. So I was like really you're really not going to go check that is so rude she goes to say how am I being rude and I tell her that's not good customer service least she could do is go walk over there and check the box. So at the end of our back and forth me calling her rude her saying she's not rude in the price on the tag is what it will bring up and she's not going to go check I tell her thank you have a good day and I hope they get a new manager of that store!

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2:56 pm EST

Family Dollar bad music being played in the store

Today I walked inside the family dollar on west beaver st in Jacksonville Florida. I had my 3 year old daughter with me and they were playing some music with such horrible profanity I couldn't even stomach it! The words in the song was n[censor], d[censor] and f[censor]. I can't believe you call yourselves a family dollar when you have music like that playing in your store I will never bring my family in there again. This was at 2:40pm on Monday 11/13/2017.

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3:33 pm EST
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Family Dollar rude employees

I went to my local store to make a purchase of a couple packs of cigars. The cashier who's name was Tremeka according to her name tag very rudely tried to refuse excepting some lose change saying that the pennies have to be rolled when I had less than $0.50 in pennies. This is not the first time I've been in that store and treated poorly by Tremeka almost everytime I go there she seems to have an attitude.

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9:34 am EST
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Family Dollar customer service

On Oct 28, 2017 we went in to the above store. We purchased an Xbox gift card as well as other purchases. My total was 138.35 including the gift card for xbox. On Nov 07 my grandson tried to use the card realized no code was on the receipt or the card the cashier provided to us. On Nov 08, 2017 I returned to the same store to return the card requesting the code or refunding my money. The cashier took it in to her boss to deal with it . Finally the boss returned stating she had talk to her boss saying't' no returns on cards. I stated I didn't want a refund just wanted the code your cashier didn't provided. All she said is no refunds, she was very rude an no name tag was on any of the employees. At this time I requested the corporate office phone number. I was given the number and stated I would not be in this store every again. I have tried to call the corporate office several times to be on hold for long time. I tried to call a few minutes ago remaining on hold starting at 9:34 AM at 10:01 AM I was hung up on. This issue still remains unresolved and I am out $25.00. Has anyone else had to deal with something like this and was there a resolution.

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9:07 am EST
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Family Dollar I am complaining about the customer service that I received on 11/6/17 in the berrien springs, michigan store.

This incident occured on 11/6/17 in the Family Dollar Store located in Berrien Springs. I was unable to get the employers name when I asked him for his name he said it doesn't matter. I went looking around the store for the manager and found her but I do not have her name either. Details of the incident are as follows:

The Caucasian male was very rude. He did not double bag my large Mott Juices and the bag tore and my juices fell out on the ground on the way to my car. I went back in the store and told him what had happened. I also asked for 2 bags so that I could double bag them or bag them separately. He refused to give me 2 bags because Christmas was coming and they needed extra bags. I asked him for his name and he said it didn't matter. He wore glasses and had a beard. He also told me that I didn't have to come back in the store anymore. I went looking for the manager and she came and gave me another bag. She didn't say anything else (light compexion with glasses). She smiled at the rude employee. She never addressed me and she probably never said anything to him. I have been shopping in this store since 2006. I have never received such rude customer service. Please address this issue. Thanks

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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