I will never use Expedia ever again to book a flight or hotel because of the terrible experience I've had with their customer service team. I normally do not have any problems when booking a flight but I booked a hotel for a business trip last month and I got charged by both Expedia and the hotel. When I contacted Expedia customer service about the issue, their customer service representative was rude, unhelpful, and evasive. She tried to help by calling the hotel manager for me but she didn't do what I asked. I needed her to provide evidence/documentation that Expedia paid the hotel for my reservation but she just called and got the same excuses that I got from the Holiday Inn Express in Grants, NM. The Holiday Inn claims that they faxed Expedia to get documentation that Expedia already paid for my hotel but never got a response back. So naturally, I tried to expedite the matter and get the situation resolved by attempting to get Expedia to provide the documentation but the customer service team is inept and could not understand what I needed them to do or would not do what I asked. I have a long stream of emails from Expedia that all says the same thing by 5 different people. It's been nearly two weeks and the charge is still on my credit card and now I have completely given up on Expedia and The Holiday Inn and will dispute the charge formally with my credit card company.
Booking through Expedia is not worth the hassel or the savings. And to be frank, I actually ended up paying more by booking through Expedia because of their booking fees.