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EUREKA FORBES Aquaguard (Celebration Nova) / no after sales service

1 India

i have purchased an aquaguard from sales agent of Eureka Forbes company on 04.12.2006 vide bill no 1710 dated 04.12.2006 it was installed on very next day i.e. on 05.12.2006. I was promised for two free service in a year but unfotunately none has come till date. Even my aquaguard is giving problem since last two months but the agency (Prativa Enterprise, House no. 294 ,Rangamati (west),Cable factory road, Rupnarayanpur, Burdwan PIN 713335 Ph. No. [protected] & [protected]) is paying no attention despite my several request. They reply that the agent who had sold the machine to me has left the job.
will you please tell me what is my fault ?
Where should I get my aquaguard serviced?

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