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[Resolved] Etihad Airways / service

Posted: Aug 17, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Abu Dhabi, United Arab Emirates
To whom it may concern:
I've never experienced such a bad service from an airline, especially an airline with the reputation of etihad. Our flight from riyadh was delayed by more than an hour, then our arrival gate was really far from departure gate which meant that we had to run to catch a connecting flight which was on the last call. My wife is pregnant had to run and almost fell was received at the gate by employees who were less than considered and proceeded to blame us for having to delayed the flight. I find this truly appalling as we were late in the first place because of flight delayed caused by the late arrival of the Etihad flight from Riyadh. In addition, our bags never made it to our final destination in Toronto because of this delayed which also meant that we had to postpone our trip to the USA.Therefore, this will be our last time traveling with Etihad and will not recommend it to anyone.
Flight #: EY141
Reference booking: RANHVZ

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Etihad Airways Customer Care's Response, Aug 22, 2017
Hello Sanad, please forward your details to socialmedia@etihad.ae and we will investigate this. *Ela
Complaint comments Comments (0) Complaint country United Arab Emirates Complaint category Airlines

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Etihad Airways Logo Etihad Airways
Customer Care Service
Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates
+1 800 266 7883
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