Etihad Airways / broken baggage

Bangalore, India

The airlines is famous for its incompetence to serve the passengers. The same thing happened in my case also. There was a delay from the origin, the transit time was reduced to 1 hour. no proper planning with regards to movement of luggage to destination. hence no luggage in destination. asked to file a missing report and the luggage was promised to be delivered at door step. more than 48 hours with repeated follow up the luggage arrives. the luggage is in a very bad state with broken handle and is torn and ransacked. The airways does not seem to take any notice of the same and the helplines are so busy and no one receives them and its been a entire day trying to call them.

Jan 12, 2015

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