I've use Empire before in Chicago and they were fabulous so I expect the same service in Kentucky, unfortunately this was a joke.
No one ever confirmed my suggested appointment and just showed up at my door ready for the sales pitch. I was able to pick quickly and the deal was sealed with incentives of (can we start this weekend, its a 3 day project, blah blah blah). They did start that weekend but now the project is going on its 3 weekend straight.
I have damage to my home, tile is cracked and was installed, air pockets in the grout, my carpet is ruined, and the hoses to the washing machine were broken causing mess in my laundry room.
I will NEVER refer them again! DO NOT USE THEM...THEY ARE HORRIBLE!