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[Resolved] Empire Today / installation complaint on 2/5/19

5 1302 Fairway Forest Drive E., United States

I called the customer service number one week ago on february 5th and spoke with someone named "liz" who said she would have someone contact me regarding complaints on my installation. I called back today and spoke with "jasmin" who said there were no notations of my call. I have been waiting all this time to hear back from someone to schedule a recheck. This is unacceptable customer service.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Feb 13, 2019

    Dear Gwen, we're disappointed to hear about the lack of communication that you received, and apologize for your experience. We've located your order, and we'll be in touch with you shortly to discuss your installation concerns.

Feb 12, 2019

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