Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Emiratesairline / overweight chargebaggage

0% 1
Contact information:
ghods cinema
Dear sir/madam,
Regarding excess baggage weight
As I have travelled with emirates with my family and have been pleased with services, when I checked in at bangkok airport on 05.04.09 to fly from bangkok to dubai via emirates at 20.30 p. M with my family 4 persons
1 - hossein nasirinejad skyward [protected]
2 - shadi gilani [protected]
3 - amirhossein nasirinejad skysrfers [protected]
4 - sanam hajinorouznazary [protected]
We had 9 kg extra baggage weight and when I told the check in counter that my 6 yearold boy is very ill and has high temperature and I have to buy medicine and do nothave time to pay and weight for paper work and asked her if she would be kind to ask her superior to not to charge me, when the person in charge saw my situation and baby, he still insisted that I have to pay for less (5kg) !!
So I told him it is not matter of payment and I will pay for full 9kg which is attached.
My question is that isn't the purpose and intention of having a superior person at counters to resolve special circumstances and is having 2kg extra baggage per ticket is really unusual in the above circumstances when I have a very sick baby on my hand?
Yours truly,
Hossein nasirinjad



Sort by: UpDate | Rating
N  30th of Apr, 2009 by 
Agree Disagree 0 Votes
The Emirate Air is very strick to the extra weight, and will no mercy for any passenger.

Post your Comment

Emirates Group / Emirates.com Logo Emirates Group / Emirates.com
Customer Care Service
PO Box 686
United Arab Emirates
+371 8000 4464
View Full Information

Reply to