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Dear Team,
I am writing this complaint in regard to refusal of boarding my connecting flight at Athens airport when I was flying from Santorini (Thira) to Istanbul (Turkey) via Athens airport on October 1st Tuesday . Since I faced lot of issue due to Aegean airlines staff negligence because I...
I am claiming a reimboursement for late arrival (1h 37 min) flight a3665 mxp ath of 30 sept 2019 scheduled 17, 45, leaving at 19, 45 and landing at 22, 47 instead of 21, 10 (1h 37 min delay). I lost an important business dinner and this is causing some turnover and profit loss due to...
Dear Team,
I am reaching out to you regarding an issue I faced in the airport. Although I had booked and paid a luggage when I booked my ticket, I was also charged in the airport because the desk there claimed that my baggage reservation was not evident in my ticket. As you can see in my...
Booking code: qcz9c5
Our clients mrs vilia jeliazkova /tkt [protected] and mr andrey jeliazkov / tkt [protected] were traveling on 10th septmber on the following route:
Flight a37211/oa211 - rho-ath
Flight a31150/fb808 - ath-sof
On both flights there were many passengers with enormous cabin...
First of all you lost my luggage, i was waiting almost 3 days to take it. And after 3 days when i open my luggage i saw that i miss the next items
Michael cors watch-250 euro
Perfume Pacorabane xs 120 euro
Perfume Versace-120 euro
3 box of cigarettes-140 euro
Calvin clain shirt-50...
After more than 17 days of delay in my luggage I do not have any type of news about my luggage. Also the company has not explained to me which are the procedures and being that I am not at home what are my rights.
When I am calling to the customer service nobody is answering and if they...
We called your helpline as we were told by the staff in the airport on 29 July 2019 after we refused to take your flight from Athens to Italy then Beirut ( following day 30 July ) instead seats on our original direct flights to beirut from Athens ( 29 July ) When we called the customer...
Maja Kolarov
Good morning,
I arrived to Athens on 21. August, flight number A3977 and my bag was broken. The ground staff at Lost and found counter filled up damage report for me. I submitted it along with the all other documents they asked me for.
My bag is Victorynox brand, it's 9 month...
Aegean Airlines
Attention: Customer Service/Complaints Department
Friday August 23, 2019
To whom it may concern:
On Aug. 1st, 2019, while on a flight with Aegean Airlines from Amsterdam to Athens (Flight A3625), I had the very unfortunate experience of being served the wrong food order which...
My flight was on 27th of July from London to Cairo (transit in Athens)
flight number (Aegean Airlines A3 603) at 16:35 from Heathrow to Athens (ticket no A3/ETKT 390 [protected]). Then flight number (Aegean Airlines A3 930) at 23:55 from Athens to Cairo.
I have forgotten my Jacket on the...
COMPLAINT...
I would like to complain that because of complete incompetence of a member of your staff at the Kefalonia airport during baggage check-in the whole flight was a total disaster. From the fact that my wife's hand luggage was placed in the cargo for no apparent reason we were...
I Kristine Pantazopoulos took a connecting flight with Aegean air from Rhodes (Athens) to Santorini RU5T05 on 21/7/2019, 9.50am -2.20pm, and you completely damaged my brand new suitcase. It has been ripped at the back, on the bottom, 2 zips are missing on both compartments at the front!I...
We did our checkin yesterday online and wanted to pay for our luggage but the web site was not working. Today we had to pay 60 euros for one luggage. Aegan did not accommodate by any way. When we ask the aegan customer service in Rodhes she explain that we probably check In our ticket...
Paying 500 euro for a return flight from Athens to London and being a hold member I either had to pay for a comfortable seat or travel in a seat with less space than in a low cost company. I arrived after 3.30 hours and I couldnt move my knees.. Owful experience.
Priority fir hold member...
Hi
I flew from Manchester at 11.35 am flight on Sunday 23rd Decemb er 2018
Via Athens
To Jeddah airport
My baggage never arrived, I recieved a message on my phone when I was at Jeddah
Airport from the Airlines saying you have created a file reference for me
Flight A3950
And...
I flew from Athens to Cairo on Aegean and they left my luggage in Athens. They said it would arrive in one or two days. Then they stopped responding to emails. Their baggage department doesn't answer the phone. It's been one week. I've wasted most of my trip having to buy basic necessitie...
On 01st September 2018 I travelled from Athens to Heathrow London on Flight Number A3608 Time 18.35, Seat Number 35F.
As I entered the aircraft and reached the end to take my seat which was right at the back. I saw A Konstanteliou the Air Hostess on the floor picking up the Bread Buns ...
We travelled from Heathrow to mytilini stopping at Athens on the 4th September.
The flight from Heathrow to Athens was fine however the flight we had paid to reserve seats 2E/F at the front of the plane but when we got our boarding cards the seats had been changed to 24E/F! So when we got...
my name is orna perry, flying with aegean alot,
on 6.8.2018 was flying from ikaria thru athens to tel aviv,
R.c is lrgw74,
the plain at 2 oclock tooke off an hour late, the stuardess then told me that the company will do its best to halp me catch my connection.
when we got to athen...
On 14th July..I was travelling from Athens to Mitilini at the 11 am flight
I was charged twice on my luggage even after proof of payment but where it gets worse is I was sent to the customer service area I. Athens airport Thea is suppposwdly mean tto assistant I was spoken so badly to and...
I traveled Aegean from Athens to Heathrow July 15, 2018. (Flight A3600) I checked my bag, thinking it would be sent through to my final destination of Miami. When I arrived at LHR, Aegean told me I needed to retrieve my bag but there wasn't sufficient time before my next flight. The...
This morning because of connected flight ambasador I almost missed a plane.
I had a connected flight from Santorini to Belgrade with Aegean.
Flight from Santorini A37351 at 6:40 (it was late cca 10 minutes) and from Athens to Belgrade flight A3976 at 8:15.
In order not to be late for the...
I have trouble with the above information of item loss. We have bought an extra check in luggage 23 kg with the name of Ms Hayman Nyo Oo (MC788826). I have made checkin buggage from Santorini to Nice (transit in Athens) on 19 April 2018. Once I got to Nice Hotel where I realized my jewelry...
Μετά την 01/02/2018 η Aegean Airlines άρχισε να εφαρμόζει τη δυνατότητα προεπιλογής επί πληρωμή συγκεκριμένων προνομιούχων θέσεων στα αεροσκάφη.
Όλοι οι επιβάτες, ανεξάρτητα από το αν είναι ή όχι μέλη του προγράμματος Miles+Bonus και αν βρίσκονται ή όχι σε κάποια βαθμίδα, πρέπει υποχρεωτικά να...
3 Nov 2017, Flight A3 1351 - Bucharest (Otopeni) to Athens, departure 16:30
Booking Ref: TCC25H dated 4 Nov 2017
Name: Corina Karamessinis, member ID [protected], mobile [protected], Address: 134, Emm. Benaki, 11473, Athens, Greece
Bank account: Alpha Bank, [protected]
The flight should leave at...
Traveled from Tel Aviv to Athens on July 1, 2017
Was charged $45 Euros and my luggage was lost. Never arrived at the Athens airport. Filed a report right at after one month was given another report #.
So far, it has been three months and all I got was an email that they couldn't find my...
IOANNIS TSIROS Reservation Code: 2K7SIV
When I tried to add an extra baggage for my flight, (the first 23kg was free) I chose the 32 kg option. In the process, the system informs that 1 23 kg luggage is free, and 1 32kg bag is added . It was only when the payment was completed that one could...
Dear sirs,
I recently returned to Alexandria from Athens after a six days holiday with my family on flight number (A3 952) which arrived (13/8/2017) at (12:30 am) at Alexandria airport
I have four bags that did not arrive to Alexandria with tags number 1) 0390 A3 94157
2) 0390 A3...
Client Name: HADJIDEMETRIOU FOTEINI
RESERVATION No: IWSTXJ
On July 22, 2017, after I arrived in Athens from Larnaca, I travelled on Flight A3-7076 from Athens to Skiathos with about two hours delay. This was not a big issue as the returning flight. I would like to focus on my returning...
My name is Jennifer Zoio and I flew from Bordeaux to Athens and then Athens to Larnaca with my husband Vasco. At Bordeaux we were told that the luggage had to be cleared in Athens, i.e. taken off the belt and out the front doors and back in again at the baggage drop off.
We had a short...
Good day,
I had a flight from Heraklion to Limnos with a stop over in Athens. I only had hand luggage. I had no problem. I arrive in athens and i try to go through to my next flight. I get stopped and told i need to check in my hand luggage due to creams that were more then 100ml. I tried to...
I have booked and paid a ticket online, and find out my self that I have make a mistake in booking >
Instead of booking 20/6/2017 to 1/7/2017 ...I booked 20/7/2017 to 1/8/2017 so this mistake of mine cost me extra 212 Euro, after asking you through Jordanian agent of Aegean, you have refused to...
Having booked a return flight from Paris to Athens through Ebookers, I had called Aegean to include luggage on the flight and paid for. What was not mentioned is that the payment was only for one flight. Due to having my credit card stolen in Athens, I could not afford an extra baggage on...
Electronic airline tickets paid for and not received
was promised in a second email after payment, but the credit card was charged immediately. I still need confirmation tickets to send to the russian embassy and get visa. booking code NSTK2J
I can't proceed to other reservations without...
We booked a flight with Singapore Airlines as the main carrier from Athens
to Auckland - via Frankfurt and Singapore. With Aegean and Air NZ later taking on legs of the journey.
Singapore baggage policy is that bicycles can be included within checked in baggage at no extra charge. This wa...
I have been a member for your programme and Olympic airways one, for more than a decade as a silver and gold member.
It seemed that yesterday, was the last day I could have bought the 1.000 miles missing to continue to be eligible as a silver member.
No message was sent to my e-mail - as it...
My wife and I flew from Naxos to Rome on the 14/09/2016. When we checked in at Naxos the guy behind the counter told us he could not check our luggage through to Rome from Athens as his printer was broken and he could not print the tag. He told us we had to collect it in Athens then check...
Together with my boyfriend we were flying on the 1st July to Thessaloniki (SKG). Booking number 8BI5ND, flight with transfer in Crete (HER).
We were informed on the board of the plane that all the luggages are not flying with us. We have to add here that we were flying to Greece for a...
Date of incident : 3rd December 2015 on a flight A3 772 AT 16:25 From Larnaca to London Heathrow Reference number:6H4KU7 We just had a very bad and unpleasant experience flying to London from Larnaca.No flight assistance ! Travelling with twins of 2 and a half years of age. One Toilet in...
My name is dalia abdelrazek I have returned from travilling on aeagean airline on 10.08.2015 from frankfurt airport to athens airport flight nr: (A3833) and second flight from athens to cairo at 10.08.2015 flight nr: (A3930) I just have on baggae and I lost it from aegean airline and they...
