Aegean Airlines
Attention: Customer Service/Complaints Department
Friday August 23, 2019
To whom it may concern:
On Aug. 1st, 2019, while on a flight with Aegean Airlines from Amsterdam to Athens (Flight A3625), I had the very unfortunate experience of being served the wrong food order which could have ended for me in a very dire and fatal circumstance, as I suffer from a severe life threatening allergic reaction to fish through Anaphylaxis. Even though I addressed with the Stewardess that I was unable to eat fish, she proceeded to tell me that the food was in fact 'chicken and potatoes' and assured me that it wasn't in fact fish. The fish portion was covered in red sauce making it unrecognizable to me that it was in fact 'perch' fish. Thinking that it was chicken, with the assurance of the Stewardess, I proceeded to eat a bit of the fish. Immediately after, I experienced a tightening of my throat and the main Stewardess (Milka Ioannou) came to my assistance once I shared with her what happened and how the Stewardess failed to check the food content she was serving me, and also, that I could be suffering from Anaphylactic shock. The initial Stewardess took absolutely no responsibility for her actions, and even told me that 'It wasn't her fault, it was the Catering company's fault as they failed to label the food container.
Milka did her best to comfort and check on me to see my reaction and how I was doing. Fortunately, I did not require emergency assistance (i.e. emergency landing to another city/country) but did go to medical center once I arrived in Athens as a health precaution. At the end of the flight, I was asked to stay behind so that the airline can take my contact information (I provided both my phone number and email address) and that someone from the airline would be in contact with me to discuss the situation and to offer a resolution for my suffering.
The entire flight, thereafter, needless to say, I was on 'pins and needles' worried about my health and what would happen to my airways/breathing. This entire situation could have been avoided had the Stewardess checked to ensure the contents of what she served me. The outcome of this event could very well have ended with grave and fatal consequences.
I have yet to hear word from Aegean Airlines on this matter. I also have 3 witnesses whom I have kept their contact information that can attest to the interaction that occurred between myself and the initial stewardess who served me the fish, attesting to the fact that I specifically stated that I am not able to eat fish.
As an aside, the entire plane was in fact served 'chicken and potatoes', and my food order was specifically meant for another customer in another aisle as a specific food request. One would think that this customer would have been flagged for the Stewardess and she would make sure that it went to the appropriate passenger on the flight given that it was a ‘special' food request. In addition, at the end of the flight I asked the head Stewardess (Milka Ioannou) if I could see the food container that I was served again, and saw that it was in fact labelled (Perca) on the back of the fish container. The stewardess could have very easily have looked to ensure that it was in fact fish and not chicken that she served me, and that it was not the ‘catering company's fault for not properly labelling the food container. This statement was false and she clearly did not take responsibility for any of her actions at all!
I am appalled as to the handling of this matter, both with the initial stewardess as well as the head Stewardess and Pilot who asked to meet with me after the flight landed, all 3 of whom assured me that someone from the airline would be in contact with me. Three weeks have passed and I have yet to hear anything from the airline? This is unacceptable!
I await your response in writing and how you will be handling this matter. I am also prepared to take alternative action against the airline should this matter not be addressed to my satisfaction.
Regards,
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