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eFax / eFax poor customer service, unreasonable and expensive charges, will not refund

1 United States Review updated:

eFax poor customer service, unreasonable and expensive charges

I have been an eFax customer since 2003. Have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre notification. On 11/18/10 when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127. Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain

Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer’s money. Should stay away from company like this

Rn
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Comments

  • Ni
      21st of Nov, 2010
    0 Votes

    Please guys help me know if Engr Robert Costales in Uk is really existing. He wants to hire me as his nanny in his kids and want me to work in his visa agent. Is this really existing? visaofficecustomercareservice@gmail.com not visaoffice_uk@rocketmail.com and their postcode is WC2E 9DS. Please send me message in niamaemanganaan@yahoo.com ASAP. Thank u

  • Ba
      15th of Dec, 2011
    0 Votes

    I had a similar situation with eFax. I was receiving unauthorized faxes of computer jibberish that were over 100 pages each. eFax, unbeknown to me, charged me $10 for each of the 37 computer jibberish faxes. I did not know this until AFTER I received my american express bill and saw these charges, they NEVER notified me that these faxes were a) over their limit and b) I would be charged $10 for each one. I contacted them immediately, and got the same run around as you did. I then contacted American Express to get these charges reversed, and they sent me a copy of efax terms & conditions and said they could not give me a refund of the requested amount of $370 in unauthorized charges. I contacted eFax again to get resolution, and after an hour on hold and finally getting through, was told that they have a no refund policy. I spoke with the supervisor finally (after another 30 min on hold) and was told very rudely and unprofessionally that they do not refund any charges per their company policy and I had no other choice but to pay it. Unbelievable. Warning to anyone considering this company - they will charge your credit card without any notification, for any reason. DO NOT USE EFAX!!!

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