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1.7 37 Reviews

The Company Store Complaints Summary

6 Resolved
21 Unresolved
Our verdict: When using services from The Company Store with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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The Company Store reviews & complaints 37

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1:52 pm EDT
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The Company Store The Company Store: A Disappointing Experience with Terrible Customer Service

This company ain't worth your time or money, folks. I ordered a bunch of stuff from their website, thinking it would all ship out in a jiffy. But nope, turns out one of the items was backordered and they didn't bother telling me until I called them up four days later. What kind of customer service is that?

So I changed the item to a bigger size, which they said they had in stock. But when my order finally arrived a week later, that item wasn't even in the package! And to top it all off, they charged my credit card fifty bucks more than they were supposed to. I called them up to cancel the missing item and get my refund, but the first lady I spoke to was completely useless. We talked for fifteen whole minutes and got nowhere.

I had to call back a few days later and talk to someone else, who finally admitted that they charged me too much. But now she's saying they already refunded me the difference, even though my credit card statement doesn't show it. I don't know about you, but I don't trust a company that can't even get their own billing right.

So take my advice and steer clear of The Company Store. They're a bunch of crooks who don't care about their customers. I'm never buying from them again, and neither should you.

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The Company Store The Company Store's Shipping Policy Falls Short: A Frustrating Experience

I recently ordered some towels from The Company Store on August 23rd. I received an email on August 25th stating that my items had been shipped, so I thought everything was good to go. However, on August 29th, I checked the shipping information and it was still showing "Label created" but no shipping information. This meant that my package had not left their warehouse yet.

I decided to call their customer service to see what was going on. They told me to contact the shipping company, UPS, because they had the package and were within their 7 to 10 days shipping policy. I contacted UPS and they told me that they did not have the package at the time. This was frustrating because UPS is not in the business of holding packages and not shipping them.

I called The Company Store back and was told again that they were within their 7 to 10 days shipping policy. I could hear several other operators in the background saying the same thing to other customers. I decided to wait, but I asked why they would send me a UPS tracking number if they hadn't shipped it yet. They didn't have an answer for me, except for the fact that they had 7 to 10 days to ship.

I waited until the 11th business day from my order and checked the tracking number again. To my surprise (not really), it still had not shipped. I called again and was told that they were sorry and that they would contact the shipper to find out why my package had not shipped yet.

As someone who works for a company that ships products to customers on a daily basis, I knew that they were lying about the shipping company holding the product. Finally, on the 12th business day, the towels showed as being shipped. I only hope that they are the correct towels and that I don't have to return them.

Overall, my experience with The Company Store was frustrating and disappointing. Their customer service was not helpful and they did not provide any real answers or solutions to my problem. I would not recommend ordering from them in the future.

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The Company Store Poor Customer Service and Defective Products from The Company Store

Me and my hubby ordered a soft touch ultra fleece sheet set from The Company Store and we were told it was backordered. But guess what? We got it 4 - 6 weeks earlier than we thought! We were so excited to put it on our bed, but when we did, we saw holes and white circle stickers near them. What a bummer! We called right away and asked for a pick-up and a solution. We didn't expect to get used and defective stuff from The Company Store! The item was picked up, but we're still waiting for our credit card refund.

Today, we got a 20% family and friend discount from them, but it reminded me that we still haven't received our refund and no one did anything to make us happy. So, I called again and asked for a Manager. Patricia, the Customer Service Manager, was so rude! My hubby came in to say goodbye to me and she said I was interrupting her. I told her I was just answering him, but she didn't care. She sounded like she was in a bad mood from the start and I didn't like it.

The Company Store needs to learn how to treat customers better. They have poor customer service, poor communication, and a bad attitude. They don't know how to keep customers happy. Customer retention is important, but they don't seem to care. I asked them to remove our names and address from their promotions, catalogues, and mailings.

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Is The Company Store legit?

Our verdict: Complaints Board's thorough examination reveals The Company Store as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, The Company Store stands out for its commitment to quality and security. Clients considering The Company Store should delve into its customer service record to gauge compatibility with their expectations.

The Company Store earns 94% level of Trustworthiness

Perfect Trust Endorsement: The Company Store achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Company Store. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of The Company Store's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Thecompanystore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows The Company Store website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Thecompanystore.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The Company Store as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up The Company Store and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Thecompanystore.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with The Company Store's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 10 complaints were resolved.
  • A website associated with The Company Store has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
  • We conducted a search on social media and found several negative reviews related to The Company Store. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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The Company Store Disappointing Customer Service Experience with The Company Store

So, I was browsing the internet on June 27th and stumbled upon The Company Store's website. They were having a sale for the 4th of July, offering a whopping 30% off on orders over $500. I was eyeing a large purchase, but I needed to see the colors in better light. The next morning, I put everything in my cart to see what the damages would be. I had to leave for an appointment, but when I got back home, I had decided to go for it and place my order. However, much to my surprise, the 30% discount did not apply! It said that I had not met the criteria or something. I was confused and frustrated, so I decided to give the company a call.

The girl who answered my call put me on hold for over 10 minutes and came back to tell me that there was nothing she could do. I was not satisfied with her answer, so I asked to speak with a manager. The manager told me that I should have taken a screenshot of the sale price! What?! Who would have thought of that when the 4th of July sale was still going on?! I had to argue with her, but FINALLY she honored the sale price. However, I did not receive any order confirmation or anything, even though she told me that everything was in stock.

When I went to check my order, the item was 30% off again! I called back on July 2nd and the girl found my order, sent me an invoice, and told me that my order would go out on Tuesday, July 5th and should arrive in IL, from WI, by Friday, the 8th. Today is the 8th, and my order has not shipped yet! I have now called five different times and spoken to six different people! Today when I called, I was not even given a manager! I was on hold for over 20 minutes and STILL did not speak with a manager! EVERY SINGLE TIME I place an order with this company, there is a problem. They do NOT know what they are doing!

Overall, I am extremely disappointed with The Company Store's customer service. It is frustrating to have to deal with so many issues every time I place an order. I hope they can improve their service in the future.

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The Company Store Disappointing Experience with The Company Store: Poor Quality and Slow Customer Service

I've been a loyal customer of The Company Store for a few years now and have purchased several items from them. While I've had some positive experiences, I've also had my fair share of issues.

Two years ago, I splurged on a bedding set that cost me over $500. The percale cotton sheets are amazing and I absolutely love them. However, the comforter is just okay and not as nice as my Lands End one. The biggest disappointment was the blue blanket that I purchased for $130. After washing it according to the care instructions, it filled my washer and dryer with a pound of lint, shrunk by a third of its size, and became so pilled that I had to put it away in a drawer. Unfortunately, I couldn't return it because it was outside of the return window.

I've also had multiple issues with their mobile ordering system. For instance, I couldn't paste a promo code in and hit apply. Instead, I had to delete a character and re-write it to get it to work. I've accidentally ordered duplicates and even ordered just one pillowcase instead of two on two separate orders. If you hit the back button, it will empty your whole shopping cart. Additionally, you can't shop while not logged in and then log in later because it will empty your shopping cart. There's no way to auto-apply promo codes either. Unfortunately, there's no way to bring these issues to their attention since the only customer service available is through email and phone.

When I've reached out to customer service with questions about colors or stock, it takes them 2-3 weeks to reply. I ordered a quilt set for my daughter and the sheets went out of stock. It took me 7 weeks to hear back that they were discontinuing them permanently. They didn't offer any suggestions on other sheets that would match, and they didn't seem familiar with their own products. As a result, I ended up buying everything else on Amazon.

Fulfillment is also slow, especially for a company that's supposed to be better than Wayfair or Overstock. It usually takes 2-3 days before the order ships, and then it takes over a week to receive it.

Overall, I'm really disappointed because I used to love The Company Store. However, since Home Depot bought them in 2017, the quality of their products and customer service has gone downhill.

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The Company Store Mixed Experience with The Company Store: Overpriced Products and Selective Reviews

So, I went on The Company Store's website to buy a cooling mattress pad. The reviews were good, so I decided to splurge on a $140 item. But when I got it, it smelled like chemicals even after washing it twice. Plus, it reflected heat back onto me instead of absorbing it like it was supposed to. I wrote a review online saying all this, and decided to return it even though I had to pay $20 for shipping. But then, The Company Store sent me a personalized apology email and offered to pick up the item and return it at their expense. That was a good move on their part, I thought.

But then, FedEx came and took the pad, but I didn't get a credit for weeks. I finally called and the rep said he'd issue the credit, but it took 4 days to show up in my account. I wonder if I would have gotten it if I hadn't called? Also, my "bad" review never got posted on their site, so the mattress pad still has a 4.9 out of 5 rating. How many other people got emailed instead of posting their comments?

Anyway, I ordered a different mattress pad from them, and it was better than the first one in terms of overheating. But it shrank up a lot. And then, I found the exact same mattress pad on another site for only $36, compared to the $109 price at The Company Store. That's a huge markup! Even if I return the second pad for $20 shipping, I'm still saving about $50.

So, I'm not sure if The Company Store is worth it. Their customer service is okay, but they only publish positive reviews and their products are available for much cheaper elsewhere. Be careful if you decide to buy from them.

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The Company Store Disappointing Experience with The Company Store's Customer Service and Delivery

I had a chat with the customer service of The Company Store for an hour to explain what I wanted to buy. I was excited to receive my order, but after two deliveries, I was disappointed to find out that everything I received was wrong. I got the exact opposite of what I wanted! I mean, how do you go from buying feather/down to an alternative? I had to return my entire order, which included four pillows, pillow covers, a mattress topper, and a mattress topper cover. It was a hassle to lug all that stuff to UPS. It was not fun at all!

When they received the packages back, I encountered another problem. I could not purchase what I originally wanted until I received my refund. I have a higher limit on my card, and I could purchase what I wanted, but I was told I could not. I did not know a store could tell me what I could purchase and when. The lady I chatted with told me she would give me two-day shipping for free when I could purchase what I wanted after my refund. The thing is, everyone gets two-day shipping. What the heck?

Then I was told I had a 20% discount for all the problems they have caused. I thought, well, at least that is something. Just to make sure I was clear, I repeated what she wrote. Then I told her, "You do realize The Company is offering 25% off on bedding?" She told me I would have to choose when I received my refund in three to five days whether I wanted the 20% off or 25% off my new order. So, what did they give me for the aggravation? NOTHING!

Also, the customer service representative pretended that I was no longer on the chat and was going to close it. I told her, "Nice try," because I sent myself a copy of the chat. She had no idea I could do that. All of a sudden, she said, "Sorry, I thought I lost you." Then I asked to speak with a manager, and they gave me a phone number to call.

I will not recommend this store or its products to anyone, and I know a lot of people! The Company Store needs to improve its customer service and make sure they deliver the right products to their customers.

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The Company Store Disappointing Experience with The Company Store: Back-Ordered Pillow Cases and Long Wait Times

I ordered some sheets and pillow cases from The Company Store on August 1st. I was excited to receive my order, but unfortunately, I encountered some issues. When I placed my order, I wasn't informed that the pillow cases were on back order. I waited for two weeks, but I didn't receive my order. I decided to call customer service to inquire about my order. The representative informed me that the fitted and flat sheets were in, but they were holding them because the pillow cases were on back order. She told me that the pillow cases would be available on August 17th. I asked her to send the flat and fitted sheets anyway, which they did.

On August 20th, I called again to check if the pillow cases were in yet. The representative told me that they were in, but they hadn't been shipped to me yet. She advised me to check back in a few days to see if they had been shipped. I called back on August 22nd, and I was informed that they hadn't received the pillow cases yet, and they didn't have a new date when they would be available.

I expressed my frustration to the representative, and she told me that she could put in an inquiry to find out when they might be available, but it might take a while to get an answer. I was disappointed because I wouldn't have ordered these sheets if I had known that one of the items was on back order. At this point, I was ready to send the flat and fitted sheets back and cancel the back order. I wouldn't recommend ordering from this company unless you have a lot of time to wait for your product.

As of September 2018, I still haven't received the pillow cases that were on back order. I contacted customer service, and I was told that they only received 300 sets from the distributor, and there were 800 back orders. They were expecting another shipment on October 3rd, and I would receive my order at that time. However, on November 1st, I still hadn't received my back-ordered pillow cases. I called customer service again, and I was informed that they weren't expecting another delivery until February 2019. I decided to cancel my back order, and I will never order from this company again.

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The Company Store Nightmare Experience with The Company Store: Unsecured Website, Back-Ordered Items, and Wrong Sizes

I gotta say, I had a real bad time with The Company Store. I ordered a twin comforter, bedskirt, blanket, and throw on September 1st, and it was a total nightmare from the get-go. Their dang website kept telling me it wasn't secure when I tried to order, and it kicked me off a bunch of times. I've had this problem before, and it's a real pain in the butt. It was so hard to place my order, but I finally managed it. Then, I found out that two of the items were back-ordered until the middle of October. I waited three weeks, and I never got the items that were supposed to be available. So, I called customer service and talked to this real doofus who couldn't tell me anything about my order. It was like talking to a brick wall. I hung up and called the credit card I used to pay for the order, and they told me that The Company Store had tried to charge my card, but it was denied. I told them I felt like something was fishy with the company, and they made a note on my account. The next day, I called The Company Store back and talked to a different customer service rep. She was a little more helpful and explained what was going on with my order. She asked for the name of the first CSR I talked to and said she would look into the unsecured website. She finally managed to get two of the items shipped, but the others wouldn't be available until mid-October. She said she would expedite the shipping at no extra charge. I got the first half of my order, but the bedskirt for my twin bed was huge. This has happened before with their products. Nothing is ever the right size! I finally got the second half of my order last week, and I was expecting a throw and a twin blanket. Well, I got the throw, but it wasn't worth the money, and I got a fitted king-size sheet with a label for the white twin blanket. How crazy is that?! So, I called customer service again and complained. The rep told me to keep the sheet at no charge and said she would re-order the blanket. After dealing with this mess for six weeks, I canceled the re-order and asked for a credit for the blanket. I'm gonna keep an eye on my credit card, though, 'cause I don't trust The Company Store to actually credit me. I used to be a long-time customer of theirs, but I'm never, ever ordering from them again. They lost my business for good!

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The Company Store Disappointed with The Company Store's Decline in Quality and Style Since Being Sold to Home Depot

I used to be a big fan of The Company Store, but things have definitely changed since they were sold to Home Depot. I used to love getting their catalog in the mail and buying lots of stuff from them, but now I only buy once a year and have to scan the reviews first because buying anything from them is a gamble now. It's a shame because I have comforters, pillows, and sheets that are in great condition going on 15 years, washed many, many times on sanitize cycle. Everything has held up like a champ! Guests always comment on how comfortable our bed and bedding is, and that's because there is a 15-year-old feather top, down comforter, and $250 feather pillows made by The Company Store when they were based out of Wisconsin, made there and not corporate owned.

However, since they were sold to Home Depot, there is a noticeable change in the quality and style of their products. I used to love their prints; unique, high quality, "Scando" style. But looking at their website the past week, there wasn't one print or style that made me swoon, want to buy, or wishlist. Anything I bought was on clearance; all prints and styles from almost a year and a half ago. Also, anything I've bought in the past few years is lacking the original quality. I WAS a fan of their 300 count organic cotton sheets?something about them, nothing compares. Those sheets have lasted a lifetime even with multiple washes on sanitize?soft but still held their crisp shape and sturdy. Anything I've bought in the past five years is a different story. I've sent back sheets and pillowcases that were so poorly sewn it makes you think they have zero quality control and don't care. And some were see-through?so thin and flimsy the worst quality! The only products that are still well made are the sheets, blankets, towels, and bath mats that are made in Portugal. Everything else is mostly made in China and has gone downhill?

I hope they read these reviews and change back to their high quality, well-made, beautiful products instead of the junk they're pumping out these days. Unfortunately, I doubt that will happen. It's a shame because I used to be a loyal and longtime fan of The Company Store.

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The Company Store Terrible Customer Service and Long Delays: My Experience with The Company Store

I placed an order for a comforter on 12/11/21 from The Company Store (thecompanystore.com). I was excited to receive my new bedding, but unfortunately, I received an update that the item was backordered. The new delivery date was set for April of 2022. I waited patiently for my comforter to arrive, but I never received it. I did not receive any email from The Company Store indicating that the item was delayed.

In May of 2022, I contacted The Company Store again to inquire about the status of my order. I was informed that the new delivery date was set for September 2022. I waited again, but to my dismay, I still did not receive my comforter. Today, on October 15, 2022, I contacted The Company Store again to inquire about my order. I was told that my item was discontinued. I was shocked and frustrated.

I asked to speak with a supervisor, who informed me that the item was not discontinued but would not be available until March of 2023. That is almost 1.5 years from when I placed my order. I received no updates at any point besides when I contacted them about the order. I am extremely disappointed and angry. I told them that I will never order from them again and to officially cancel my order as I can't depend on it arriving in March nor can I expect an update.

The Company Store offered no other solution and simply thanked me for using their company. I am warning others to beware of ordering from The Company Store and to keep track of your order so you can cancel it after months of waiting. I am extremely dissatisfied with the service I received from The Company Store and will never order from them again.

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The Company Store Terrible Customer Service Experience with The Company Store: A Warning to Potential Customers

I recently bought some towels with monograms from The Company Store in December 2021. I was planning to give them as a housewarming gift to my friend. However, I made a mistake by putting my old mailing address on the order. I realized this the day after I made the purchase. So, I decided to call their customer service to correct the address. The customer service person assured me that the address had been corrected.

After several weeks, I received a tracking notification from UPS that the package had been delivered. But, to my dismay, it was delivered to my old address. I called the customer service again to report the issue. I explained that my order had been delivered to the wrong address. The representative put me on hold, but the call was disconnected. I called UPS the next day to check if the package had been returned, but it had not.

I called The Company Store's customer service again, but the same thing happened. I was put on hold, and the call was dropped. I tried to reach them through email, but I never received a response. I sent them eight emails asking for a refund, but I never received it.

I would strongly advise against ordering anything from this company. Their customer service is terrible, and they don't seem to care about their customers. It's frustrating to deal with a company that doesn't take responsibility for their mistakes. I hope they improve their customer service in the future.

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The Company Store Warning: Terrible Customer Service and Refund Issues with this Store

This store ain't worth your time, folks. I had a list of items I ordered from them, but it never arrived. Since it was supposed to be a gift, I asked them to send me a new one. They said they'd give me a refund for the lost order (which they later found), and charged me for the new one. But it's been a whole week and I still haven't seen the refund on my credit card. I've talked to them so many times, but they keep giving me the runaround. Today, they finally told me that they messed up the refund and had to issue a new one. They say it'll take another 3-5 days to process. I don't believe a word they say anymore. They've treated me like dirt and given me so much bad information. I'm beyond frustrated. They still have my money, and I need it to finish my Christmas shopping. Don't waste your time with this company. They deserve to be on the naughty list.

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The Company Store Disappointing Experience with The Company Store: Wrong Item Received and Poor Customer Service

I am absolutely flabbergasted by the amount of time and energy I had to put into returning an item that was completely wrong. I had ordered a flat sheet, fitted sheet, and matching pillowcases from The Company Store, but instead of the fitted sheet, I received a random Indian motif throw pillow cover for a sofa. It was so bizarre and unexpected that I couldn't believe my eyes. I immediately called customer service on a Saturday morning to try and rectify the situation.

The representative on the phone told me to box up the incorrect item, fill out the return paperwork, and set it on my front step for FedEx to pick up on Thursday. I was shocked that I had to wait almost a week for them to pick up the item, and it sat on my front porch for days. When I called customer service a week later on a Wednesday, they told me that they had credited me the amount for the fitted sheet, but if I wanted to reorder it, I would have to pay for it again. I couldn't believe that they were charging $80 for a single sheet (times two plus pillowcases) and then not even making an effort to fix their mistake.

It's really disappointing to see how much The Company Store has changed over the years. They used to be super awesome, but now they just suck. I don't think I'll be ordering from them again anytime soon.

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The Company Store Disappointing Experience with The Company Store: Inaccurate Stock Information and Poor Customer Service

I recently ordered a quilt from The Company Store and was disappointed to receive an email the next day stating that the item was temporarily out of stock. This was surprising, as the product detail screen and cart view both indicated that the item was in stock and would ship within 1-2 days. Even as I write this review, the item still shows as in stock on the website.

When I called customer service to inquire about the issue, I was on hold for an extremely long time before finally speaking to a representative. They informed me that the item was indeed in stock, but that my order had been cancelled by someone in the warehouse for an unknown reason. I have yet to receive written confirmation of this cancellation.

Overall, my experience with The Company Store has been frustrating. Their website is not user-friendly, and I have had to call customer service twice in the past 6 months for issues with different orders. It seems that I have spoken to the same representative each time, which makes me question the company's staffing and efficiency. While their website gives the impression of a reputable and strong company, my personal experience suggests otherwise.

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The Company Store Disappointing Quality and Customer Service from The Company Store's Bath Sheets

I been buying bath sheets from The Company Store for a few years now. I always wait for their annual sale so I can get a good deal on these extra large towels. They are so big, they could be used as beach towels! The price is always under $30, which is a steal for such nice fluffy towels. They are thick and can withstand weekly washing. But this year, I noticed a difference in the quality. The towels seemed thinner and less absorbent. After the first wash, the binding on one of the towels started to come off, leaving a thin hole where it was sewn. I was disappointed that the quality had gone down.

I decided to contact customer service to see if they could help me. They offered to snail mail me a UPS label so I could send back the faulty towel. I was surprised that they didn't know how to email a UPS label and that they didn't just send me a new towel. I'm used to other online stores that just send me a new item. They told me to throw out the defective item, or I could mail it back to them. I didn't want to go to the post office and mail them their thin, torn towel from Pakistan. I told them I would get my bath sheets elsewhere.

It's sad that the quality of their towels has gone down. They sell high dollar sheets by the piece too, so I would save my money and buy from somewhere else.

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The Company Store The Company Store's Poor Customer Service: My Frustrating Experience

I gotta say, I tried to give my money to The Company Store, but they just didn't seem interested in taking it. I've been a loyal customer for a while, but after my recent experience, I'm not sure I'll be back. Here's what happened: I put in an order back in December for a bunch of stuff. Some of it arrived pretty quickly, but then I got an email saying the rest was on back order. And then...nothing. For weeks. I finally called them up in January to see what was going on, and they told me my credit card had expired or something. So I gave them my info again and waited. And waited. And waited. Finally, at the end of February, I called again and they told me the same thing - I had to give them my credit card number. I did, and I even ordered a blanket while I was at it. The blanket showed up about a week and a half later, but the rest of my order was still missing. I called them up again last week and they told me the same thing - I had to give them my credit card number. I was getting pretty fed up at this point. I mean, how many times do I have to call to get them to take my money and send me what I ordered? I even tried calling the president's office and emailing customer service, but I didn't get anywhere. It's pretty clear to me that they just don't care about customer satisfaction. So I'm taking my business elsewhere - Garnet, Lands End, Eddie Bauer, you name it. At least they treat me like a human being.

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The Company Store The Company Store: Terrible Customer Service and Product Issues

This company is the worst I've ever dealt with. I ordered a king comforter set and sheets with a monogram from The Company Store and paid for them. However, three weeks went by and I didn't receive anything, so I emailed them to ask where my items were. They responded by saying that the sheets were discontinued and asked if I still wanted the comforter. I was disappointed that they didn't contact me to let me know about the sheets, but I said yes to the comforter and asked for a refund for the sheets.

After waiting again, the comforter finally arrived, but it was a queen size instead of a king. I emailed them again, and they told me to call their number to fix the issue. When I called, they said that they would send me a new one, but I would have to pay for it again. I was confused because I had already paid for it, but they said that they would credit me back once they received the wrong one. However, they also told me that the new comforter would cost $234 instead of the original $178 because it was no longer on sale.

I was frustrated and decided to ask for a refund instead. The customer service representative agreed and ended the call. Overall, I had a terrible experience with The Company Store and would not recommend them to anyone.

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The Company Store The Company Store's Return System is a Hassle: A Disappointing Experience

I've been ordering from The Company Store for like 30 years now. Recently, I ordered a robe but I messed up the size when I changed the color to xs. I called them up right away to cancel the order but they couldn't find it. They told me to call back in an hour. So I did, and they said the order had just gone down like 4 minutes ago. They told me not to worry and just return it when I get it. So I got the package and tried to return it through UPS, but the system was so confusing. You have to put in the tracking number to get a QR code, but you can't print a return label from your phone from the UPS site. And the UPS site doesn't even send the QR code to your email. So when you get to the UPS store, you have to pull up the UPS.com site again and put in the tracking number again. It's like, what kind of messed up return system is this?

So I called The Company Store again and the customer service rep said they would send me an email with a printable label, but it would take 24 hours to show up. I called back again later and finally got the email, but I still couldn't print it from my phone. I had to go to my desktop computer to print it out. Like seriously, it's the 21st century, why is this so difficult? I used to be so happy with this company, but not anymore. It's just not worth dealing with all this hassle. It's really sad.

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The Company Store Disappointing Customer Service Experience with The Company Store: A Review

So, I was looking for a unicorn bedding set for my daughter's new big girl bed and I stumbled upon The Company Store website. I placed my order on March 23rd, but I never received a confirmation email. Two days later, I got an email saying that I left stuff in my cart, which was weird because the payment method showed up in my account. I completed the purchase a second time, but again, no confirmation email. However, it did show up pending in my account.

I was confused about what to do, so I called my bank to understand the situation. They said that it would stay pending until day 30 where it falls off the account unless they process the order. So, I decided to call customer service to get some answers. The lady I spoke with was difficult to understand, and she kept offering me free shipping for my order. However, she wouldn't say "yes, I cancelled your second order and sent the email," even though I asked her to confirm in those specific words. I was frustrated, so I asked to be elevated to a supervisor.

Finally, I got to speak with a lady in Florida who took over the conversation. I began recording the conversation in case I needed it for the future. She explained that the warehouse had been doing inventory for over a week, and they were behind. She assured me that they would be wrapping up in 1-2 days, and I should see my shipping confirmation in about 2 business days. However, it's been 3 weeks since that conversation with the supervisor, and I have not received anything - no shipping confirmation, no product.

Honestly, I'm just not understanding how this place is still in business. It's frustrating to deal with such poor customer service, and I'm disappointed that I still haven't received my daughter's unicorn bedding set. I hope they can improve their service in the future.

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The Company Store Customer Reviews Overview

The Company Store is a popular online retailer that offers a wide range of high-quality bedding, bath, and home decor products. The website has received numerous positive reviews from customers who have praised the company for its excellent customer service, fast shipping, and high-quality products.

Many customers have commented on the website's easy-to-use interface, which makes it simple to find and purchase the products they need. The Company Store's extensive product selection has also been praised, with customers noting that they are able to find everything from bedding and bath products to home decor items all in one place.

In addition to its excellent product selection and customer service, The Company Store has also received positive reviews for its commitment to sustainability. Many customers have noted that the company uses eco-friendly materials and practices, which is a major selling point for those who are environmentally conscious.

Overall, The Company Store has received overwhelmingly positive reviews from customers who have praised the company for its high-quality products, excellent customer service, and commitment to sustainability. If you're in the market for bedding, bath, or home decor products, The Company Store is definitely worth checking out.
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The Company Store contacts

Phone numbers

1 800 323 8000 1 800 566 0065 More phone numbers

Website

www.thecompanystore.com

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