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1.7 8 Reviews 41 Complaints
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SmileBox Reviews 49

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12:00 am EDT

SmileBox Mixed Reviews Reflecting User Experiences

Smilebox Inc, a platform for creating digital cards, slideshows, and collages, garners mixed reviews from users. While some praise its ease of use and customization options, others express frustration with issues like hidden print functions, slow performance, and challenging customer service interactions. The platform seems suitable for digital sends, but users have encountered difficulties with printing at home and communication with support. Despite some positive experiences, potential customers should consider the varying feedback before engaging with Smilebox.

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8:37 pm EDT
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SmileBox Smilebox.com Choose it, personalize it then send it. Easy shmezy!

It's fun, easy and there is so many wonderful categories... It is adictive. It has me so enthused, I have so many projects to start and complete for this occation and that function and so on and so on ect. Ect. I could literally sit in front of my lap top for days and still would'nt do everything I want to do. So many formats, categories, ideas, occations and the projects and I am willing to bet they will be adding more and more and more awsome selections to choose from in the future (darn them) offering more to choose from. No,! You will love Smilebox.com If you enjoy adding your own pictures your own sentiments and more in the conveinance of your own home, then what are you waiting for? Do It. It's worth every penny...

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6:54 pm EDT
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SmileBox Makes Memories Come Alive so Easy!

Needed to do a presentation on the retirement of the top person in our organisation that has been with the company for 27 years. Our organisation spans the globe so I got submissions of videos and pictures from all over the world. So, to save time instead of asking someone "expert" to compile, I knew I had to do it myself being his PA. I knew there must be something on the internet that could help me and VOILA Smilebox was that Sunshine! It was really simple and steps were easy to follow and end result simply wonderful! Only I had some errors attaching videos but that must be my laptop program problem I think otherwise, pictures all come out so pretty and so many accompanying music to choose from, others etc. perfect! Thank you indeed 100x Smilebox!

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  1. Pros
    1. User-Friendly Interface: Intuitive design for easy navigation.
    2. Customizable Templates: Wide variety of editable options.
    3. Multi-Platform Sharing: Effortless social media & email sharing.
    4. High-Quality Designs: Professional-looking, polished outputs.
    5. Free Version Available: Access basic features without cost.
  1. Cons
    1. Limited customization options
    2. Subscription required for premium features
    3. No print or delivery service
    4. Competitors offer more templates
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SmileBox SmileBox Saved the Day!

After agreeing to do an 11th hour slideshow project for a family member's 80th birthday party, I began to look for a quick solution with nice frames and timing and music options. One at a time, I downloaded one subpar program after another until desperately I jumped out of the Microsoft Store and turned to Google for suggestions. When SmileBox popped up, I remembered appreciating other functionalities when using this on my iPhone and thought this would definitely be worth a download. With just hours to go, I was able to easily select a perfect backdrop theme from many wonderful options. It was easy to integrate my photos and music. And now my slideshow is complete, saved to a memory stick, and headed out of state in the saddlebags of hubby's motorcycle. Thank you, SmileBox!

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SmileBox Awesome Interactive Newsletter

Smilebox has been a great resource for creating quality newsletters for my Kindergarten classroom. I have gotten amazing feedback from both the parents and my administrators by using this site. The variety of layouts, flexibility in number of photo inserts, abundance of music, color and font choices makes this product truly personal and exciting for everyone who views it. I also love the fact that I can see who has viewed it, and receive comments and feedback directly. In addition, the fact that email addresses stay private is a plus for the school setting. Thanks for a great product, and I look forward to more designs and continued use in the future! (Spell check would be a nice addition, because I typically have to cut and paste into a word document to be certain everything is perfect.)

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SmileBox Priceless Memories in Pictures

I am an amateur when it comes to photography. However, I'm a professional when it comes to taking pictures of my family, especially my three grandsons! I've been a customer with Smilebox since 2007 and honestly, I have not been able to find anything comparable to it! I can take my photos and videos from my phone and/or camera, and turn them into memories for years to come. For the first time, I was able to be in the delivery room for my last grandson's delivery thanks to my camera and my son-in-law. My daughter had an emergency C-section and I can't put into words how my anticipation grew as the delivery took place. I feel like I'm every picture or video is an expression of love! Thank you Smilebox for having such a wonderful online business that helps me leave a legacy in pictures!

Sincerely Grateful,

Linda Alexander

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SmileBox Such an awesome piece of software

As a very busy assistant headteacher in the UK I spend a lot of time creating a wide variety of documents and presentations. There is never anything better than having some professional looking photos to personalise and identify our school identity. It has been an integral part of revamping our school's corporate image and the children LOVE looking at the slideshows and images.

As if that is not enough smilebox also enables me to send it to parents to view (safely of course) at their leisure without any fears of them being able to copy or redistribute the images in any way.

Then as an additional SUPERBONUS as an educator in a state maintained school HP have the generosity to make it free!

What more could I ask for? Well done for such a great piece of software and giving teachers everywhere the opportunity to create such professional masterpieces.

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SmileBox Been with Smilebox for years, and I AM SO GLAD I HAVE BEEN!

In the beginning, they were great! There was simply nothing out there that did the things Smilebox did - and so easily, too. Now? Years later, the selection has grown to an amazing degree, and the topics covered run the gamut! The artists are all so talented, thinking of how to put things so much better than I can, but making it easy for me to use their work, and just add my own photos to bring the 'card' to life! It's more than a greeting card, not quite a pure video, or even a static album or memory holder... it's all that, and more.

The subscription price for the year is well worth it. I've actually saved more money than spent because I no longer buy greeting cards. I make a Smilebox special greeting, save it to CD, put on a cute label and off it goes, in the mail, in it's own little plastic holder, and wrapped in a CD mailer! PERFECT!

Smilebox has earned it's name in my family. Everyone loves getting the CDs and now, lots love making their own!

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SmileBox Complaints 41

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9:25 am EDT

SmileBox smilebox

I didn't even get a email or receipts for 2 charges were done yesterday I called the numbers one was busy other no help one charge was $80.11 the other $59.88

My bank was calling about fraudulent charges I checked my account and saw the 2 charges if its for the year plan thats fine for one but not for 2 charges. I need a refund or will cancel the service

Desired outcome: WHY was I charged twice 2 different amounts for the same service? I want a credit or one of the charges to fall off my account without changing all my debit card ACH

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10:56 am EDT
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SmileBox Smilebox

I have been charged over $200 for the last 3 years and I am not able to find a phone number or chat. My emails are ignored. I am under the free opt. and have been for over 3 years. I want a full refund and to be canceled immediately! I tried this 3 years ago and was not able to use it. I canceled, but still charged. I do not know what to do.

Very FRUSTRADED!

Desired outcome: Full refund

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12:34 am EST

SmileBox Card service

Intentionally misleading about cost. Don't believe me check the BBB page for Smilebox this list of complaints is long and repetitive. If I could I would give it a zero. The site leads you to believe that it will cost you a little less than $5 dollars to use their card service. However, that is not what it happening. They charge for a year subscription which you find out after you click the option for $4.99. So instead of paying $4.99 you are paying just shy of $60 for the beautiful card you created. There are many other companies out there that offer a similar product without the deception. If you look at the reviews you will see there are many reviews about this issue. If you look at other review platforms you will see even more negative reviews about this deception. I am not the only one. It is intentionally misleading advertising and then when they trick you, they tell you its your fault. 100% do not recommend any company that makes their pricing deliberately deceiving. It doesn't matter how lovely their product is. They intentionally take advantage of people as a policy. Its despicable. It is gross.

Desired outcome: Refund

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Is SmileBox Legit?

SmileBox earns a trustworthiness rating of 51%

Think twice and be always careful when sharing sensitive information.

Our conclusion: ComplaintsBoard’s research finds SmileBox trustworthy, but it’s still important to be cautious. If you are considering dealing with SmileBox, ensure you understand the risks involved before deciding.

We found clear and detailed contact information for SmileBox. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SmileBox has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Smilebox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Smilebox.com you are considering visiting, which is associated with SmileBox, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

SmileBox as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for SmileBox have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

SmileBox website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • SmileBox protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:12 am EDT

SmileBox Unauthorized charge to credit card

A charge of $47.88 showed up on my visa bill on 11-10-21. I have no idea where it came from. I have the only credit card with that number and I did not authorize a charge from smile box.

Steve Jones
10683 Timberdash Ave
Highlands Ranch Co 80126
[protected]
[protected]@comcast.net

Desired outcome: refund the $47.88 charge from my Wells Fargo Visa

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6:49 pm EST

SmileBox Lost smile boxes

hello, I am very disappointed, to say the least, I've been making smile boxes for years how do I access all of my creations I made over the years where are they please give me instructions to access them all! I have not made many since you upgraded I need to clear this up I am a paying customer, after all, Hit me back! 3D!.*

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2:21 pm EST

SmileBox unauthorized credit card charges.

I cancelled my subscription prior to renewal. They continued to charge my credit card on 5-31-21 $47.88. I filed a complaint with the fraud department Bank of America. I am requesting a refund.

email [protected]@aol.com Margaret Worley [protected]

Desired outcome: Refund to my bank account.

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12:39 pm EST

SmileBox Service

SmileBox is a scam. I was charged $59.99 for Premium subscription. However, I don't have access to premium features. I have been sending emails to customer service to fix the problem for over a month. My attempts to reach them have been fruitless.

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1:04 am EST
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SmileBox Smilebox

Smilebox charged me for $50.75 by 02/27/2021.
However, the product does not work. Just empty window popups.
Smilebox telephone number [protected] for customer service no in use. It looks like the company just rob me for $50.75.

Desired outcome: I want my monery back

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11:25 am EST
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SmileBox e card maker

I ended up purchasing the ability to use their templates to make e-cards for 59.99 US dollars. I never realized that there is no live customer service, the additional cost to remove their business logo from the card, limited customization, and # of templates at this cost of 59.99. There are so many free software available nowadays to create e-card so I was hoping for something better. They gave no option to cancel the subscription even w/n 24 hours of signing it once you realize the trap. It took 4 days to hear back from them as a reply to my email and was brief and was the only response so far. I have written 3 emails. The good thing is that I paid via Paypal and letting them handle this matter. Besides, I used PowerPoint to create an e-card that is more manageable and free.

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6:24 am EST
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SmileBox Subscription

I ordered a Smilebox subscription 1/7/2021 which was supposed to be a 14 day trial and afterwards $19.95 month. They charged $139.99 out of my bank account on the same day before trial period ended. After using the product and seeing the quality, I requested a refund and now am being told that I am forced to keep the product for 1 year. I have no way of getting a refund. I have sent several inquiries. The customer phone number that smile box provided is disconnected and no one is available. This is a product of Hallmark and I have submitted complaints with them but it has not been resolved. I would like a refund.

Desired outcome: desire refund

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5:55 pm EST
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SmileBox Unhappy with smilebox services

Cancel subscription. Renewed last june. Hope by requesting cancellation now when my yearly renewal comes up I will have managed to successfully exit this worthless program. Been a subscriber for a decade and at first years ago I was happy with smilebox. Then things changed. I have premium account but can not print or remove logo or do anything to complete a page. I used it last in july and have now tried again in november. Disgusted with it all. I want to cancel subscription. I feel ripped off.. So disappointed in smilebox. I was a huge fan in the early years, no more.

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2:16 pm EST
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SmileBox smilebox annual deduction from checking account

I have submitted a complaint 3 weeks ago and still haen't gotten a response! I need the $47'88 that was taken out put back into my checking account! —

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1:46 pm EST
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SmileBox smilebox annual deduction from checking account

need a response asap, got billed on [protected] for 47.88 to my checking account ! this was never authorized and need to reverse the transaction !
POS SMILEBOX SMILEBOX.COM [protected] WA ON 200109##0272 I cancel last year and am still getting billed ! if not resolved will report to BBB and any other agency that I can think of ! conveniently yo have removed your phone line helpline to make it harder for us to complain !

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7:51 am EST
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SmileBox charged for a "free" membership after cancelling

On November 14, 2019 I looked at my credit card statement and saw that I had been charged an annual Smilebox membership fee of $47.88. I was surprised because I knew I no longer had a paid subscription. I signed into my Smilebox account and sure enough, my status said "Basic Membership" which is free. Had I known Smilebox would be dishonest, I would have taken a screen shot to support my claim, but unfortunately I gave them the benefit of the doubt, thinking surely I would have no trouble getting refunded since they could see on their end that I had a basic membership. I looked back at my old statements and saw that not only had I been charged $47.88 in November 2019, but also had been charged in November of 2018 and 2017 as well. This likely went back farther than the statements I could access online but I only requested the $143.88 refunded that I could see. I contacted them with my request and they responded that I had a Premium membership (untrue- my profile indicated basic) but they would "cancel" and refund. I replied back for clarification that they were in fact refunding the full $143.88 not just one year. They responded that no, it would only be $47.88 because of their "no refund policy" and the "terms of membership" I had "agreed to". I replied that I had not agreed to that- as evidenced my by BASIC membership. Their final response was to send me a copy of the Terms of Membership and close my case. I will be taking up the matter with my credit card company as well but I'm not optimistic about being able to dispute charges that are 1 and 2 years old. Additionally, I wanted to be sure to alert as many people as possible to their dishonest business practices and their unwillingness to correct their mistake and refund my own incorrectly billed money.

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11:34 am EDT

SmileBox complaint

I've not used Smile Box for years and now I have a charge from Smile Box on my credit card. I tried calling the phone number listed with the charge, however, the response on the Smile Box phone line is that they no longer offer phone support. It appears that they do not offer any support! I went online and tried to resolve the issue, but that gets you no where too!

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1:23 am EDT

SmileBox can't cancel subscription that I never asked for.

I went to my Paypal account and noticed that $9.99 had been taken out by a company named SmileboxInc. So I went to that account to cancel any subscription or member ship and just was sent in circles and never could get this subscription or membership cancelled. Please cancel my subscription and/or membership as soon as possible. . I would love my refund back too but have read that doesnt ever happen.

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Jun 29, 2019 1:53 am EDT

Metrobyt mobile payment I found this blog very informative and interesting. Will look forward to more such posts MetroPCS payment

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10:52 am EST
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SmileBox "unauthorized credit card payment"

Hello, we have cancelled this account and we still got charged, we are a charity and we have not even received an invoice through our email and we cannot get into the account as we do not have the password and it does not send me an email to reset the email, we would like a full refund and subcription to end as we already cancelled this last year. The email is [protected]@ifaroma.org and we would like confirmation that this has been resolved.

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10:25 am EST

SmileBox unauthorized money taken out of bank!!!

The name of the company is SmileBox. I want a complete refund of a unauthorized money taken out of my account. $47.88 was taken out on November 16th, 2018. This is outrageous! I did not authorized this to Smilebox. This is very upsetting, especially when all their phone numbers are disconnected. Can't even get in touch with customer service. I want this account canceled and refunded ASAP. This company has many, many Complaints for taking unauthorized money out of accounts. Please Help, I am on a fixed income and can not afford this. Thank you .

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4:54 pm EST

SmileBox Credit card

Okay, the software is cool and easy to use. Like someone else on this forum I too tried the "$7" bucks for 7 days trial... Entered my credit card and bam. Thirty days later charged $68 dollars cdn. Tried to contact to complain to no avail... This was in 2016... Guess what? 2017 they charged me again and I don't even have an account... So, let's roll forward to november 2018, no surprise, today they charged me for another year for a service I am not even using. So, I contact and cancel... And the email response is "as of november 2109 your membership will expire and not renew". So no refund again? This company is completely brutal, dishonest and disreputable and ridiculous. I don't even know how they still have my credit card number after I cancelled the account... Arghhhhh. Smile box huh?

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8:54 pm EDT
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SmileBox unauthorized credit card charges

My credit card has been charged without my knowledge of ever using smilebox
Please delete my credit card details and name from your service
The details found on my credit card transaction are :
Transaction was on my Suncorp credit card account
the date was 25/09/2018
the description on credit card was smileboxcom 360-797-5269US
The bank is Suncorp Bank
Burpengary, Queensland, Australia
Please refund the amount that has been taken out $68.32
Thankyou, Leonie Burnett

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About SmileBox

Screenshot SmileBox
Smilebox offers a platform for creating personalized e-cards, invitations, slideshows, and photo albums. Users can select from various templates and add their photos and text to design custom digital creations for various occasions. The service is subscription-based, providing access to premium designs and features.
How to file a complaint about SmileBox?

Here is a guide on how to file a complaint against SmileBox on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with SmileBox in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with SmileBox.
- Mention key areas of concern and any relevant transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against SmileBox on ComplaintsBoard.com.

Overview of SmileBox complaint handling

SmileBox reviews first appeared on Complaints Board on Dec 20, 2010. The latest review Mixed Reviews Reflecting User Experiences was posted on Apr 1, 2024. The latest complaint withdrawal from my bank account was resolved on Jul 21, 2013. SmileBox has an average consumer rating of 1 stars from 49 reviews. SmileBox has resolved 2 complaints.
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  1. SmileBox Contacts

  2. SmileBox phone numbers
    +1 (360) 797-5269
    +1 (360) 797-5269
    Click up if you have successfully reached SmileBox by calling +1 (360) 797-5269 phone number 0 0 users reported that they have successfully reached SmileBox by calling +1 (360) 797-5269 phone number Click down if you have unsuccessfully reached SmileBox by calling +1 (360) 797-5269 phone number 0 0 users reported that they have UNsuccessfully reached SmileBox by calling +1 (360) 797-5269 phone number
    +1 (888) 966-9737
    +1 (888) 966-9737
    Click up if you have successfully reached SmileBox by calling +1 (888) 966-9737 phone number 0 0 users reported that they have successfully reached SmileBox by calling +1 (888) 966-9737 phone number Click down if you have unsuccessfully reached SmileBox by calling +1 (888) 966-9737 phone number 0 0 users reported that they have UNsuccessfully reached SmileBox by calling +1 (888) 966-9737 phone number
  3. SmileBox emails
  4. SmileBox address
    15809 Bear Creek Parkway, Suite 320 P.O. Box 2425, Redmond, Washington, 98052, United States
  5. SmileBox social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
SmileBox Category
SmileBox is ranked 17 among 159 companies in the Unauthorized Charges category

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