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[Resolved] eDreams / foreign transaction fees

Australia
Contact information:

Recently I was looking for booking my family trip to india and searching on skyscanner for lowest fares which directed me to edreams.com.au. All other websites were costly by 40-50 AUD, so I thought of booking through eDreams.com.au. eDreams were showing the amount in AUD and at the final payment page also it was same (it was no where mentioned that payment we are making is to foreign merchant and will attract foreign transaction fees). I paid 3348 AUD through eDreams and later found my CC bank charged me 101 AUD as foreign transaction fees which made the entire amount way higher than other websites.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Oct 24, 2017

    Hi Vijay,

    Can you please submit a ticket below so we can look into this further for you:

    https://tinyurl.com/ka77d8u

    Best regards,
    Christos - Customer care.

Vi
Jun 20, 2017

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