Menu
DirecTV Customer Service Phone, Email, Contacts

DirecTV
reviews & complaints

www.directv.com
www.directv.com

Learn how the rating is calculated

2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for DirecTV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DirecTV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DirecTV reviews & complaints 2197

Filter reviews by rating
5
8 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest DirecTV reviews & complaints

ComplaintsBoard
S
12:15 am EDT

DirecTV final bill

In February of 2017 I had to renegotiate my plan so I wouldn't be paying more than $60 a month. I spoke to a cs rep. She said she was able to get it for less than $50/month. I said great. March bill was less then April my bill jumped to $90. I called and they said whom ever I spoke to neglected to add equipment fees. I cannot afford this cost and furthermore if I chose to cancel I would have to do a early cancellation fee of over $200 for a service I was promised for less than $50. I got the issue somewhat resolved but then I decided to cancel for good since cable isn't necessary. I called to cancel and was told there would be an early cancellation fee of $120 and that is what I was responsible for. I expected the bill to be $120 and found my final bill to be $200.99. I called to ask what happened and they said I had to pay my current bill. I cancelled before the month ended and I was told I was billed up to July 19th. So if that's the case why not prorate plus the bill says it's from 7/31/2017 to 8/3/2017 when the service was cancelled on 7/31/2017. I asked to speak to a manager, the guy on the phone said it will take 30 min to an hour. I said ok. He came back and said there was no manager on staff tonight. I find that hard to believe. Nothing is resolved and I am very upset. The first bate and switch was the first claim that my bill was going to be one thing and ended up being extremely higher than what was discussed. Then I couldn't cancel since I apparently signed on to a year agreement for which they violated the terms. Now my final bill was supposed to be $120 and they want $200.99. I forgot to mention that they included in my recent bill nfl ticket. Nfl ticket hasn't started and why would they automatically add it onto the package when I didn't call to get it. These people are awful.

Read full review of DirecTV
Hide full review
ComplaintsBoard
J
10:46 am EDT

DirecTV installation

Account No. 3054996 Confirmation Order No. [protected] Phone No.[protected]
My name is Geraldine Jones and I am not a satisfied customer.

*July 10, 2017 I was contacted by an agent, at this time I set up with your agent to receive the bundle package (Cable, Internet & Phone) for two (2) T.V.'s.
*Same date I explained to the agent I need everything done the same day (cable, internet, phone). Was told by agent that would all be taken care of and the earliest date for installation will be on Aug 8th between 8 am & 12 noon.
*Received several (4) phone calls from different agents confirming installation & order.
*Aug 8, 2017 Technician arrived at 7:15 am (early) to install dish & cable, told me he had a order for one (1) TV. I explained that I have two TV's & the order was for 2 TV's. I then asked about internet & phones service was told he doesn't handle internet & phone I would have to call and make other arrangements for internet & phone. I said I need them all the same day & was told it was taken care of, he explained (very politely) there is nothing he can do about internet & phone He left there was no installation.
*Same date 8-8-2017 at 7:30 am was unable to reach customer service until 8 am. Explained situation to agent he was polite & helpful said order only shows 1 TV. He corrected the order for 2 TV's then placed me on hold while he tried to contact Century Link for Internet & Phone installation. I was disconnected with no call back.
*Same date 8:35 am - Spoke with another agent had to explain the whole situation over again he saw the order for 2 TV's was imputed into system. I was then told that I had to wait till next day before a technician could come back out to install dish & cable and I would have to contact Century Link as to when they could come & install internet & phone. I was not happy with this arrangement I should not have to contact Century Link when I was told all this was to be taken care of back in July when I placed the order. I asked to speak with a supervisor, was told (politely) that he could handle the problem and I did not need to speak with a supervisor. He then proceeded to ask me several questions, I answered questions but, was still told and given the phone number to Century Link. I again asked to speak to a supervisor was told supervisor was in a meeting and I was placed on hold. After several minutes was told supervisor was leaving meeting to come speak with me.
*Same date 8:56 Speaking with supervisor (Kelly) Had to explain whole situation from beginning. She said I would be rescheduled for cable installation the next day between 12 & 4 pm and that Century Link would have to be contacted as to when they could come & install internet & phone service that may not be the same day.
*This is totally unacceptable to me when I was told in "July" everything would be taken care of . Here it is now " August" I have already wasted my morning from 7:15 am to now 9:00 am missing time from work and now you want me to miss tomorrow between 12 & 4 more time from work and still yet another date more time, for when the internet & phone is to be installed. No keep your service. How can I have faith in your product/service when I am having this much trouble just to get started. What happens if I went with your service and something was to go wrong?

Read full review of DirecTV
Hide full review
ComplaintsBoard
S
6:52 am EDT

DirecTV high bill

I have been a direct TV customer for over 13 years. I switched to dvr and updated my boxes and all I have is the 2nd level package. My direct TV bill has now become ridiculously expensive. My bill went from being $104 to being $180. This is crazy and I can't afford to pay this much money for basic cable! Bottom line direct TV needs to lower their rates and fees or they will continue to lose loyal customers like me. I have no premium channels so it makes no sense for my bill to be this high. I no longer have cable because of the ridiculously high direct TV bills. They need to seriously and quickly reevaluate their prices before all of their customers switch to dish network.

Read full review of DirecTV
Hide full review
ComplaintsBoard
M
3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV final bill/ representative

I called a service representative for Directv, and I was explaining to the girl about how I can get more time to pay for my bill so I wouldn't get any late fees. I told her that if she couldn't do anything that it was okay, i just wanted them to be aware of my situation. She asked me to hold and in the background I heard a guy arguing with the same girl I spoke to and what I heard him say was him telling the girl to "make it sound good!" . After i heard that, I really dont feel comfortable speaking to any of them. I feel like im getting lied to, it was really unprofessional and unpleasant!

Read full review of DirecTV
Hide full review
ComplaintsBoard
K
6:50 pm EDT

DirecTV sales representative and customer service

Last Thursday my husband and I were shopping at our local Menards and were stopped by a representative selling Direct TV. I told him at first that we weren't interested, but my husband started talking to him. In the conversation, my husband told him that we camped. He went on to tell us that if we switched to Direct, all we had to do was to take our Genie box from the house, plug it in to the tv in the camper when we got to our campground and we would have all of our channels.

I mentioned it to the technician and he said that we may need an additional box, but to call Direct. So I called this afternoon and was given a phone number, which I called. I was told that it cost over $1000.00 to have a dish mounted to my RV.

When I called customer service back, I was given the run around and was basically dismissed. They kept telling me to call the RV customer service and they could tell me what the additional cost would be.

I told her that my complaint was that I was lied to by someone representing your company when I was told that all I needed to do was to plug in the genie box to my RV television.

Read full review of DirecTV
Hide full review
ComplaintsBoard
F
8:31 pm EDT

DirecTV employee complaint

I contacted directv to simply remove the nfl sunday tickets. Thats it... Real simple... Or so I thought. The agent tells me he cant remove the tickets. They are free for a year. I told him that im aware of that and to please remove it, i dont care of they are free. He told me he could not and to call back in a year. I kept requesting as he CONTINUED to force this crap on me. I asked for a supervisor. Lo and behold, he all of a sudden can remove the tickets. Interesting
-___- i told him dont even bother please get a supervisor. He hung up.

Of course! I called back. I asked the next agent what the previous agent noted... She states the note says i called in about nfl tickets phone disconnected. (Funny) i immediately ask for a supervisor which she attempted to deflect for the 30 min duration time of the hold time for the supervisor amd of course before that. She also attempted to convince me to keep the tickets for the year. (Sigh) she also threatened me with long hold time for the supervisor.

Finally... Finally a supervisor (Elizabeth in Billing employee # provided AL921Q) came on the line. She came on ready for war because she kept cutting me off not hearing me out about my previous treatment amd ultimately gave me just as bad customer service as the last 2 agents. I asked what the first agent left in his notes. She told me she couldnt provide that information. I told her the previous agent did though. (Mind you i had problems with the installation a few days ago and was hung up on by another agent) it is 7/29/17 i was told that she removed the tickets and i would be contacted in 5 business days by an account management specialist for detail about my complaint. Why do i need believe this..

Their customer service is so bad i am certainly contemplating on canceling this [censor].. I am well within my 30 days to cancel. If ever i have to call i know that i will receive the same treatment.

I would like these calls reviewed.

Read full review of DirecTV
Hide full review
ComplaintsBoard
N
4:16 pm EDT

DirecTV charges for service I did not have

April 20, 2017 had direct TV installed. On April 27, 2017, when phone and internet installer came, we found out that they could not deliver the internet speed and service we were promised so we tolsd him to cancel. Apparently he only cancelled phone and internet, not the TV. We did not discover this until bills continued to come from Direct TV for service we did not have affter April 28th. when we had Spectrum service reinstalled.
I have spoken to at least a dozen people on 4-5 occasions trying to get this matter settled and am assured every time that it has been taken care of and that I owe nothing, yet I keep getting bills. I don't know how to stop this, and I am afraid that it will ruin my credit as they keep charging me late fees. The does ot appear to be anyone with this company who knows what they are doing, and I would advise anyone considering doing business with them to BEWARE! Don't do it!

Read full review of DirecTV
Hide full review
ComplaintsBoard
T
10:32 am EDT

DirecTV direct tv

I have been waiting for a month to get direct tv installed and when the installer arrives, he is rude. Tells me that my dogs need to be put upand that he connotation install any of my upstairs TVs because he cannot go on my roof. Then try to sell me a wireless box for $100 more. I definitely see the difference in customer service since At & T has merged. I never had a complaint before and was a loyal customer

Read full review of DirecTV
Hide full review
ComplaintsBoard
K
5:15 pm EDT

DirecTV directv billing

On 6/22/16 I signed a 2 year agreement thru Costco for directv. The sales person said that my billing amount would remain the same for 2 years. 12 months later my bill is $40 higher per month. when I asked why I was told it is because i do not have at&t cell service. that the discount would be reinstated if I got at&t service. This is totally unethical. Neither costco or directv will honor the contract I originally agreed to

Read full review of DirecTV
Hide full review
ComplaintsBoard
M
1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV direct tv service

My name is megizellian woody..I had my credit score ran by a bank In attempt to purchase a home for my family..I was so humiliated and heart broken by the surprising news that direct TV has an outstanding bill in my name showing on my transunion credit score..I have never signed my name on any paper work with direct TV in my life so how is it possible that I owe anything to them?this account is concerning a woman by the name of April Jackson..account # [protected]..As you can see, my name isn't on anything..customer care is telling me that she called and gave them my SSN and name months after she got service in HER NAME as an authorized user..Miss Jackson was my lady friend at the time and I would come over to her home often so I guess she figured adding my name to the account was a good idea.she was totally wrong for doing that and giving you all my SSN without my convent..yet and still, regardless of her adding me to the account as an authorized user, how can direct TV illegally accept my personal info from Mrs.Jackson without my consent and knowledge?Now direct TV is illegally charging me for a $685.04 bill..this factor has caused me to not be able to purchase a home for my family..this situation has brought on alot of pain and suffering for me..My name, Megizellian Woody is not on the account in question and I had nothing to do with the account or service..Direct TV did not run my credit to see how much the installment fee would be.they did a credit check on April Jackson..this is a very serious matter to me and I need this debt and negativity removed from my credit score very soon..I will be forced to take legal actions if not..

Read full review of DirecTV
View 0 more photos
Hide full review
ComplaintsBoard
G
10:45 pm EDT

DirecTV trouble getting installation scheduled/rescheduled depending on who you ask

How do I get my installation appt rescheduled? please explain why the incident below occurred. below is pertinent account information.

Order date: 07/19/2017
Directv order confirmation number: [protected]
Directv account number: [protected]

Address: 874 w sherman dr aubrey, tx 76227

The first installation date of 7/24 between 1&5 was given to me on the day I placed the order. I called just before noon on 7/24 to confirm, I was informed the appt was tuesday 7/25 between 1 &5. I verified the date and time 3 times before hanging up. today (7/24) I waited for an installation person until 4:30. I called at 4:30 to confirm that someone was coming and they said someone would be there from 5-7 so I waited until 7. at 7 I called again and they said id there was a conflict. they were going to figure it out and call me back shortly. they didn't call me back. I called again and this time they would be they said someone was in the area and they would arrive between 7-9. I waited to 9 and then called again. I was transferred to someone in the us at my request. she informed me there was no installation appt but could not tell me why nor why all of the people before her told me to keep waiting for the technician.. she attempted to reschedule but was unable too. she transferred me to someone else, after holding fro 10 minutes I hung up. every call required me to talk to at least two people. how do I get this resolved? why should I continue with directtv?

Read full review of DirecTV
Hide full review
ComplaintsBoard
J
4:56 pm EDT

DirecTV overcharged

I was overcharged the entire time I had direct tv. Startti by out when I got service I was told that I would get $250. Never did, and I received old outdated boxes that ij paid for till the last day. I was told to throw them out when I ended my service. I had a bad line and was told I had to pay 85 dollars to fix it. I never used that room for more than a year. At the end I was told it should have been free to fix. My bill fluctuated and they should owe me. When I ended my contract I was payed up to date date and asked the guy if I owed anything. I had bad experiences he said no and would like to talk to me later when I had time to keep me as a customer. I said the guy could talk but im sure im ending my service. I kept repeating do I owe anything on a recorded line he said no. Months later I get a bill and it was turned into a colection agency. Now my clean credit messed up. I had so much bad service from direct tv and have so much money into them.

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
6:46 am EDT

DirecTV customer service

To anyone who cares: I have had DirecTV for about 15 years. U-verse came to are area with Internet, TV and phone. ATT offered a great deal on the bundle package. I ask DIRECTV could I keep my dish and take advantage of the new package. Of course they said no, but gave me an alternative to close my DirecTV account and use U-verse for a few weeks and if I didn't like it then I can get my DirecTV back. So I did but U-verse channels are not user friendly. I request to get my DirecTV back. Now this story will go sideways. DIRECTV did the credit check and everything was fine. The technician shows up at the house and installs all the new equipment and proceeded to activate the boxes. The technician tried but could not so his dispatch told him I had to call in and verify the account. After being on hold for over 1 hour I finally got a clerk. She stated the she will cancel the account because my daughter has an outstanding balance on her account and by her being a relative I had to make sure she pay her account and then I can be re-instated on my old account without any of the discounts. I ask her what that had to do with my account. She stated that my account has to be closed for 2 years before I can get the new ATT discount bundle. She had the nerve to tell me that my daughter had the service at my house. The same dish and account has been at my house since the built it in 2010. I gave her every address we live with that same dish and account. She was very nasty with her language and she was eating something. It just blew me away it what she was saying after having the service for over 15 years. This was most ridiculous crap I have ever heard. I told her to keep her service and had the technician to re-install me U-verse boxes. I thought ATT and DirecTV was the same company. I will never use DirecTV again. My last statement is:
The first is to conceptualize extortion as theft by coercion: when X "wrongfully" threatens to commit some act unless V pays X's demand, X "steals" from V by charging him money for something for which he has no right to charge him.
Theft by Coercion: Extortion, Blackmail, and Hard Bargaining (PDF Download Available). Available from: https://www.researchgate.net/publication/228274393_Theft_by_Coercion_Extortion_Blackmail_and_Hard_Bargaining [accessed Jul 12, 2017].

I know no one will care because these two company are too large and the customer is nothing more than income. Thank you Direct for the ride.

Reginald Nash
7/25/2017

Read full review of DirecTV
Hide full review
ComplaintsBoard
P
8:43 am EDT

DirecTV don't have any equipment

I call last Sunday to order the 35.00 plan and as I was ordering it a ruko was to be mailed to me well I gave him the bank information and my email address and we got disconnect so I called back to cancel it and the lady said it would take up to 48 hours so this morning on [protected] ya'll took the money off his card and we called the bank and they verified that is was direct tv so we called and got the run around and we would like to have the money put back on his account my phone number is [protected] my email address is either [protected]@gmail.com or [protected]@gmail.com n pot shore which one I used but I no ya'll took money that was not allowed to be took off and I would like to see you put back on the credit card that was used

Read full review of DirecTV
Hide full review
ComplaintsBoard
W
10:52 pm EDT

DirecTV authorize charges out of my account

Moved out may 2016 transfer service to someone else they did not pay and direct tv charged my debit card when the person did not pay. Sued in small claims and won today. Need a class action they never had the authorization to hold my card information and me for someone else account who was financially responsible. Because of their actions, I had to close my checking account and destroyed the debt cardit. Had checks that were written bounced and received three days notices all because of DirecTV had no authorization to hold on to my account information.

Read full review of DirecTV
Hide full review
ComplaintsBoard
D
11:26 am EDT

DirecTV customer service

I am a Not yet customer who s trying to reschedule my install. It has been a nightmare. I signed up at Costco. First I called Direct to reschedule, I was told to call Costco since I purchased there. I called 2 times and was on hold for over 15 minutes each time. I called Direct back and was on hold for 10 minutes before being hung up on. At this point I am just going to wait until they call me to confirm and then tell them I want to reschedule. If direct wasn't saving me 50 bucks a month, I would stay with Dish who has great customer service. Hope I am not sorry.

Read full review of DirecTV
Hide full review
ComplaintsBoard
T
12:12 pm EDT

DirecTV adjustments

on 6/3/17 I canceled my service (conformation #[protected]).

On my next billing cycle I received a bill with a $200.00 for early cancelation.

Why was I NOT told about this when I was talking to customer service.

I moved in with my son and he had no service at the time.
He now has Direct TV which I could have transferred to this house had I known.

Please help. I am on SS that is why I am living with my son

Read full review of DirecTV
Hide full review
ComplaintsBoard
C
3:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV early cancellation fees for unauthorized reactivation of service 9/25/16 to 10/09/2016

I disconnected my service (# [protected]) on 7/6/16. I sent the equipment back and your records show that it was received 9/25/16. Your records also show that I reconnected my service that same day. Why would I reactivate service if I had no equipment? This was an unauthorized reactivation or clerical error on your part. Then, my service was disconnected again on 10/9/16, 15 days later! Does that even make sense? Now I am getting collection calls for an early cancellation fee. I feel the need to dispute this charge! I did not reactivate or disconnect direct tv service for 15 days without equipment. I would like for you to remove the charge and also call the collection agency you have hired to collect this bogus charge so that neither of us will be bothered with this matter again. I also respectfully request that you notify the credit reporting agencies that this was a bogus charge and clean that off my credit rating. Thank you for your assistance in this matter.

I sent the request (Copied above) on june 16, 2017 and received a letter 7/8/17 stating they believed the debt was valid and they attached a spreadsheet that listed all kinds of disconnect adjustments and discounts dated 10/2017, with a final early cancellation fee on 10/10/17. I still dispute that this was an unauthorized reactivation of the account in the first place. I did not have service or equipment to receive such service. They are still expecting me to pay that fee.

I called the collection agency and the best she could do to help me was put a note on the account that I was still disputing the charge (She tried to get me to agree to a payment plan to start resolving the issue and I had to refuse.) the only way to communicate with her client was through written correspondence, there was no one to call for immediate feedback. She did mention that her communication to directv was going to say that I was requesting to see the contract of sept 26/16.

Read full review of DirecTV
Hide full review
ComplaintsBoard
V
10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV needed to replace a remote

I was just on the phone with a very rude customer service rep and all I needed to do was replace a remote control. She continued to try to sell me a protection package once I told her that I did not want that she continued with her sales talk like I did not say anything. That was harassment to me, when I said that I did not want the package she should've respected that and moved on to assist me.

She continued and you could actually hear her co workers in the back laughing, if this is representive of what your company is about I think I am going to take my business to another carrier.

You indicate that you record all calls, it was on done between 10:40 am and 11:00 am on Sunday, July 16th.

You have lost a good customer, I am done and you can thank your rude sales rep.

Read full review of DirecTV
Hide full review
ComplaintsBoard
K
8:59 pm EDT

DirecTV stop service

I told customer service that I was canceling and moving-and already had another service for cable.
Now I receive a bill?

I requested info on returning the equipment-but no one has sent me a box, etc.

I spoke with
I paid my bill reps and told them the same thing yet once again I have a bill?
Never ever told them to transfer my services to my new address why would I I already have a new one in madison wi
My account #[protected] my old address was 101 hart lane elroy wi 53929

Read full review of DirecTV
Hide full review

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

How to file a complaint about DirecTV?

**Guide on Filing a Complaint Against DirecTV on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with DirecTV in the 'Complaint Title' briefly and clearly.

4. Detailing the Experience:
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
- Provide relevant information to support your complaint effectively.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure it effectively conveys your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against DirecTV on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DirecTV customer service

Phone numbers

+1 (800) 531-5000 +1 (855) 838-4388 More phone numbers

Website

www.directv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DirecTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DirecTV Customer Service. Initial DirecTV complaints should be directed to their team directly. You can find contact details for DirecTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.