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DirecTV / genie

1 El Segundo, CA, United States Review updated:

We have noticed that not all of our recordings show up on the main receiver. We have been going crazy thinking some setting is messed up. I finally called today to try to figure it out. Took me a while since I knew it would take time to figure out how to talk to a live person. I was told they have been aware of the issue since May and the technicians are all over it but there is no resolution date yet and it is October, they have known for five months are they are on top of it. Nope! I tried to get a credit, took some insistence but finally got something, maybe $5?!?!? Confirmed $5 for five months of not working! Our bill is redivision's compared to this credit! I plan to keep calling until I get a better resolution. Fortunately I have lots of time to complain! Unacceptable!

Oct 13, 2018
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  • Br
      22nd of Oct, 2018
    0 Votes

    I have faced the same problem with the recording list losing programs that are recorded. The only way around it is to reboot the box. Maddening why they can't get it fixed

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