The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

DirecTV / early cancellation fees for unauthorized reactivation of service 9/25/16 to 10/09/2016

1 El Segundo, CA, United States
Contact information:

I disconnected my service (# 64528383) on 7/6/16. I sent the equipment back and your records show that it was received 9/25/16. Your records also show that I reconnected my service that same day. Why would I reactivate service if I had no equipment? This was an unauthorized reactivation or clerical error on your part. Then, my service was disconnected again on 10/9/16, 15 days later! Does that even make sense? Now I am getting collection calls for an early cancellation fee. I feel the need to dispute this charge! I did not reactivate or disconnect direct tv service for 15 days without equipment. I would like for you to remove the charge and also call the collection agency you have hired to collect this bogus charge so that neither of us will be bothered with this matter again. I also respectfully request that you notify the credit reporting agencies that this was a bogus charge and clean that off my credit rating. Thank you for your assistance in this matter.

I sent the request (Copied above) on june 16, 2017 and received a letter 7/8/17 stating they believed the debt was valid and they attached a spreadsheet that listed all kinds of disconnect adjustments and discounts dated 10/2017, with a final early cancellation fee on 10/10/17. I still dispute that this was an unauthorized reactivation of the account in the first place. I did not have service or equipment to receive such service. They are still expecting me to pay that fee.

I called the collection agency and the best she could do to help me was put a note on the account that I was still disputing the charge (She tried to get me to agree to a payment plan to start resolving the issue and I had to refuse.) the only way to communicate with her client was through written correspondence, there was no one to call for immediate feedback. She did mention that her communication to directv was going to say that I was requesting to see the contract of sept 26/16.

Jul 17, 2017

Post your comment