DirecTV
reviews and complaints

Hello!
My name is Damion Riley my directv account number is [protected].
The purpose for this complaint is to inform whom it may concern. On 5/11/2016 I signed up for directv services inside of my place of work (Costco Wholesale) and was told of some great offers that directv had at the time, i was told based on the package that was chosen I would be guaranteed that price offer for 24 months. Also with me signing up I would receive 1 free year of NFL Sunday ticket. After the first year was complete I would have to pay for the NFL Sunday for the second year if I wanted to have it. I then asked if they offered the Dodgers channel as well and I was told yes and that it came with the package as well. I was told that this offer came with service for up to 5 rooms as well. I have experienced nothing but total mayhem since the services were installed in my home on 6/1/2016. I have received over more than 50 apologies in regards to misleading information that was given to me by directv/at&t representatives. It was not until January of 2017 that I thought that the issues have been resolved but that turned out to not be true as well. On 6/16/17 my services were interrupted and I also noticed that my monthly rate had increased as well. As a paying customer of directv services I fill as if I am receiving the short end of the stick in regards to the way that this matter is being handled. I would love to speak with someone from the back office that can help me find some understanding and resolve to this matter. Thanks in advance. My email address is [protected]@gmail.com. My direct telephone number is [protected]. I look forward to speaking with someone soon.

March 1, 2017
Attention Direct TV
I am writing this letter in reference to Account Number *****
You are misleading the consumer into thinking you are part of AT&T yet Direct TV is a separate entity.
Upon committing to your services, I had full intention to keep my Direct TV services.
As you know, life happens and I am currently going through a divorce.
In October 2016, I had to move out of my family home.
I called Direct TV requesting for the services to be put on hold while I moved into my new home.
This request was never processed. I have not used Direct TV services since October 2016, yet I have continued to pay the monthly bill.
When I finally moved and called to request a transfer of services, I was told Direct TV was not available at my new location and they recommended for me to sign up for U-verse. I called the Direct TV customer service number.
I never wanted to cancel my Direct TV, I just wanted my services transferred to my new address.
Your representatives did not give proper information when I called to get my services activated at my new address.
I do not feel it is right to charge me a disconnection fee, when your representative was the one who gave me the information about Direct TV not being available at my new address and recommending U-Verse.
No one EVER communicated that I would be charged a disconnection fee for not having the Direct TV Satellite and communicated as though AT&T Services and Direct TV Services are one in the same.
I never wanted to cancel my services, I just wanted my services transferred to my new address.
Because of the Customer Service Representative’s miscommunication, Direct TV is now obligating me to pay a disconnection fee when all I requested was a transfer of service.
I will NOT be paying the disconnection fee as these fees are unjust.
It has been a complete hassle to deal with something basic, like moving.
I work extremely hard for my money and I am raising two kids on my own.
I don’t appreciate dishonest business and being forced to pay for misrepresented services.
If you report this to the credit bureaus I will be appealing all your charges.
I will also be sending a complaint letter to the BBB and the FCC for the false advertising, overcharges and misrepresenting the contract with “AT&T and Direct TV”.
Thank you for your attention.
Respectfully,
Nanny Aguirre

Since Directv merged with AT&T I have had nothing but problems. When I call in for support to fix a problem, they try and sell me an upgraded package. Most recent issue was with a genie box. I was told it was defective and needed a replacement for free (I just had to pay the shipping and handling of $19.95). New genie box arrived. Had trouble connecting it but finally got things working after a 40 minute call with the customer service department. Later that same day, when I turned on my other TV in a different room, I had the same problem with that genie box. Called customer service AGAIN. This time I was told they were detecting a problem with my connections and I would require a service call with a technician. In the mean time I am unable to watch TV in that room because the screen keeps saying error. When I call customer support, it is very difficult to understand the people working there. Most have heavy accents which makes it difficult to understand what they are telling you do do when trouble shooting.

I called on 6/10 to ask if they have any other packages that only included the local stations. I was told that a $105 service was the lowest I was going to get. I called on Monday 6/19 to cancel the service on one set and sent back one DVR. The employee was rude and either had a party going on while at work or his ring tone is people screaming in excitement. He was rude to me, so I ended up telling him to cancel the whole account. Said he closed that account and would be sending boxes for the four DVRs. I called back on 6/28 and the account is still opened and there no notes for my 6/19 called. I spoke to three people last night, one hung up on me. The third person said she would help me and back date the cancellation to 6/19, would send an email confirmation and would send boxes. She did offer me a $42 per month service including my 4 DVR. I asked why that wasn't offered 3 weeks ago and was told that not every department has all the offers. I haven't received an email confirmation yet, so I'll probably have to waste another hour confirming they actually cancelled the account last night. What a pain in the "neck" Bad customer service and you have to keep calling them to get more bad customer service.

On Jun. 20th, I spoke w/ Jovonna about the acct. #:[protected]. It was discovered that the phone number (252)587-0147is associated w/ an acct. of Ethel Flythe. It should be K. Outlaw acct. Then, Jun. 23rd, we called and paid the bill amount of $84.43 that was discussed on the 20th to pay. Well, my grandson was charged $32.97 which is under E. Flythe acct. by the automated system. Then, he called back to pay the remaining amount of $68.30 to a representative; which in No way total $84.43 that was agreed to be paid. So, he didn't have enough money on his card to pay since $32. 97 was charged to Flythe acct. instead of his account. Now, it was discovered over 3 days ago that the phone associated w/ his acct. was also a previous Direct TV customer number too. At this point, I spoke with the representative to take the payment of $84.43 off my card because he didn't have enough. After about 1 hour; it was discovered that money was taken of his card and my card as well...totaling $127. 37 from an original payment of $84.43 that should be paid.
Prior to this, my credit card number was used under Flythe acct. and was charged and stored to it as well. Finally, I called back to clear up the matter. It took from 10:50 p.m. -12:02 a.m. and it was still not fully resolved. Eve(MS570W) was very incompetent to help. Raymond (G741M) helped some but got irritated and told me not to FREAK-Out. He was very unprofessional. He never admitted it was Direct TV mistake/error and in no way tried to resolve the matter of all the confusion, liability, or mishandling of my credit card information. I am distraught about the outcome. Something more should have be done do to the fact of the misappropriate conduct and lack effort shown on Direct TV behalf.

I had Direct Tv for over Six months and only able to watch tv for 3 of them months all my Chanel's are showing up there is no bad weather and I can't watch my Tv. I called customer service support and they told my husband it will be 100 to get a tech out to fix our Tv when we already pay 100 dollars a month. This is a scam! I will talk to the CEO of this company!

I have had directv send me defective boxes over and over and over. Believe it or not ive recd at least 5 boxes, this company is a scam and i have spent hours on the phone activating their junk equipment. Absolutely the worst company i have ever dealt with. They refuse to upgrade my equipment without renewing my contract. Is that even legal if i pay over 80 dollars a month i cant get up to date epuipment im stuck with the same receiver we got in 2014! I will be getting spectrum cable and pay for that also as i will no longer deal with constant problems from my satellite company, i will disconnect my directv system even tho i have to pay til nov.

I paid my Direct T.V. bill two too many times by accident, so I called to have those two extra charges refunded. The "customer service" lady said she did the refund, but I'll have to wait ten business days. I waited two weeks and three days and nothing, so I called back just to be told she never did a refund instead she credited to my Direct account which I DID NOT ASK FOR. The gentlemen proceeds to tell me he can do that process over the phone, but I'll have to wait 7-9 business days. After a week I received an email saying it'll be in my bank account in three days. Four days later I have to call back because it wasn't there. Another gentlemen tells me that associate didn't​ process it correctly, so now I have to wait another two weeks and three business days because no one at [protected] or [protected] knew what they were doing.

I strongly recommend anyone searching for a reliable good cable company try Dish Network. I had them before foolishly switching to Direct. They were always helpful and definitely put customers above their latest bundles, features, and programs unlike Direct who did nothing but offer changes to my service instead of HELPING THE CUSTOMER

On June 19, I called Directv to inquire about internet options. I told the customer service rep we had a provider that had limited options and that we currently had a 7 Gbps plan. The customer service rep said Directv was recently purchased by AT&T and that they had high speed internet service available. They could provide upload speeds of 100 Mbps and download speeds of 150 Mbps. She then went on to tell me that the modem and router were free, the installation was free, the additional cost per month would be $20 added to our Directv bill for a 24 month period at which time the cost would increase to $40. She also said there was a 30 day trial period so if we weren’t happy we could cancel with no penalties. I went over all these details and agreed to the installation. She scheduled the service call for Thursday, June 22, and said the installer would be AT&T. She then asked for a credit card and assured me there would be no charges and that it is kept on file for equipment purposes only. She then told me there was also a special for the Directv receivers so we could upgrade our old receivers to new Genies with DVR capability. The receiver upgrade was also free. She gave me Confirmation # [protected] for the Directv receiver upgrade and Confirmation # [protected] for the internet install. She then transferred me to a department that went over the terms and conditions and the only thing he mentioned was a 24 month contract. We’ve been with Directv for a long time so a 24 month contract wasn’t a deal breaker at the time.

I subsequently received two confirming emails, one for the receiver upgrade and one for the internet install. There were no cost or term details on the internet install confirmation. There were cost details on the receiver upgrade that were totally different than what was spoken about on the phone.

I called Directv on Tuesday, June 20, to discuss the cost details on the receiver upgrade. We currently pay $7 for our two receivers. I was told there would be a $23 charge per month for the receivers. I cancelled the receiver upgrade. The customer service rep said she couldn’t assist with the internet install and that I should call AT&T.

I then spent 90 minutes calling AT&T to get cost confirmation details about the internet install scheduled on Thursday. I kept getting folks in call centers outside the US who couldn’t find the account by phone number or address or the install order. They disconnected me several times, told me to call other numbers, told me to go the store. I finally was able to get thru to a rep in Texas (Gladys) who confirmed that if the install was completed, I would get a bill from HughesNet for $65, I would get a bill from AT&T for their service, that there was no free trial period, and that the modem, router and install were not free. In addition my credit card was charged for the first month of service. ($65) I cancelled the internet install and was assured I would get a full refund (Case # [protected]).

This wasn’t an oversight of a small piece of information. This was the worst case of deceptive practices I’ve ever been subjected to. The Directv representative blatantly lied about the costs for equipment and install and she failed to inform me of the HughesNet bill. Had I not been persistent in trying to get all of the costs and terms in writing, I would have been locked into a 24 month term with financial ramifications I would not have been able to recover.

We have been with Directv for a long time and I have never been this upset. This is the worst treatment I have ever been subjected to.

Sincerely,

Mary StefaniK
Greenfield, NH

I am very unsatisfied with direct tv . Every time I have problems with my tv or need trouble shoot help all they give you is a 1-800 number to call which you can't even get a representative on the phone which is ridiculous! The recording on the phone doesn't even give you steps to help you, it just says to call back during business hours and it's 9:00 on a Sunday, meanwhile it be Comcast or any other tv company you'd be able to get somebody on a phone . I want to order a movie to watch on tv and since my internet won't work on the on demand stuff it won't work even though I just paid for it off my phone through a text and I still don't get to watch the movie. I can't even get a trouble shoot on the phone with a code for the connection problem I have because nobody is there to help on the other line . I'm highly pissed off and when you send a technician out they don't stay very long and never fix the problem your having and you just end up having more . It's sad .

I am a new customer as of 5/15/2017. I have not been able to setup an online account to watch direct from my phones or manage my accounts. I have call to many times to count and either get redirected or disconnected. I went to att store foe the third time today and still have no resolution. I have to wait to be sent password in mail. The salesman at store where I signed up was suppose to set all this up when I purchased. Well needless to say that didn't happen correctly, I can not access my account and my name is wrong, had an email setup by store representative that I have no password for and security questions that I have no answers for to reset password. Had to have email that i have to have ro access account sent by regular mail and now i have to wait again for password to be sent via regular mail. So as you can image I'm very very upset with AT&T and directv I have had service for over a month and still to not have access to all I am being charged for, I am not patiently waiting for a response.

I called direct tv for price quote and was given a 24 month price guarantee and was told it could be installed the same day which it was, days later I received a confirmation with 12 month guarantee after several attempts with customer service I have had no action taken by direct tv. Today I have been on the phone with them for almost 2 hrs, still nothing.

Direct TV/ AT&T scam... Let me tell you about the worst decision by switching to Direct TV to try to save money. What a HUGE mistake! First they lied to me about the package, price, offered me service that is not available in my area, spoke to 5 ghetto unprofessional people to confirm package which was not true, technician gets out here sloppy as hell looking, only installs TV not internet or phone as agreed, called back twice while tech was here only to be hung up on. Called back next morning to be put on hold for 20 mins and took 2 hours to get service cancelled. I would recommend this service to North Korea or my worst enemy! As much as I don't like Spectrum, they are still the best to choose from for cable and internet. Horrible experience!

Bill goes up every month. I call every month and they say they fixed it but it continues to go up. Not sure who to contact... seems they fix it afters 8 months. All I have asked for is that the bill stay the same each month however it changes every month. Supposed to be around $110.00... but has been as high as $184.00. I would like to cancel if possible without penalty and try another company

On 6/8/2017, I called to cancel my service due to very poor customer service provided 2 days prior. I called and spoke with 2 reps during the total 55 minute phone call. At the end of my call, the rep offered me an upgrade to my current equipment as a "courtesy" because I've been with direct Tv since 2011 " this so called free offer then would require me to speak with another person to confirm the order. At this point the call is about locking me in a contract for another year. He began to speak rapidly and I heard contract so I said no stop never mind! I don't authorize receiving this equipment and he said sorry I can't cancel this order. I said I am not authorizing this at all. He said well sorry you can refuse the shipment. I became very angry and said sternly no how can you send me something I'm telling you I am not authorizing I don't want it! He would not offer any type of help or resolution. It was unbelievable I said I am canceling my service this is unacceptable. I have never experienced such poor customer service. I told him I'm going to report this to better business bureaus, consumer reports, the blogs, Facebook etc. the next day I received boxes n boxes of equipment that I didn't authorize I called and then spoke with a rep who was apologetic after hearing my story. We got up to a point she started to give me a confirmation number but we got disconnected. So I called back got a rep named Kimberly who has a horrible attitude she was rude and would not help when I asked her for the confirmation number. She completely ignored me as I said why are you being so rude to your customers!? You're not answering my questions and you're telling me that there is No confirmation number when the previous rep just had given me a number but we got cut off! At this point the level of disrespect she is showing to me is unreal she starts to crumble what sounds like paper in the phone and completely not answer me when I said hello hello are you there? I can hear you and she is breathing in the phone heavily as if she's angry
I could not believe what I was hearing that a customer service rep would exhibit this behavior and actually engage in a verbal fight with a customer. I said you really need to quit your job you're not qualified to work as a rep you're rude and unprofessional. She yelled you need to quit your job! I am laughing at this point and said give me your customer service ID and she wouldn't
I said make sure my account is cancelled and the return authorizations are sent to me for the equipment I'm going to report you. That was it for me. We switched to SPECTRUM

When I switched to AT&T last December, I specifically asked what happens if I sign up and move to another location that doesn't offer all the same services? I was told by the agent my contract would be discontinued without penalty. I am moving on July 1st to Plant City. AT&T does not provide Internet in that area only Direct TV. I bought a bundle service and if I cannot have both I don't want just one service. I will have to pay 2 different companies including all the fees and taxes, which costs much more than paying for a bundle service. I was told today I would have to pay $361.00 in early termination fees. This is robbery and I was mislead back in December.

CenturyLink and direct tv bundle
Has anyone been billed by DirectTV for 2 months service on same bill? Have centuryLink and DirectTV bundle pack for 3 years. Have never missed a monthly payment. I am a female with stage 4 metastatic cancer, on disability fixed income. If you look at the cancer prognosis charts, only 4% chance of being alive next year. Just received bill two hundred six dollars higher than normal because it contained two months service on same bill. Have not missed a payment in past 3 years, so how could I be behind one month? My husband and I was on phone with CenturyLink and Direct Tv customer service 2.5 hours yesterday and myself another half hour today, all of which was a total waste of time without any resolution. By the way, the lady representing Direct TV doesn't have Direct TV because that service is not available in her country!

I have never had problems with my Direct TV where I was paying for a service that was messing up. I called this past weekend. The man tried to help, but the 771 code continues to come on the screen off and on. The representative told me his supervisor would call on Saturday. The supervisor never called to check. I called Monday because it is ridiculous to pay 96 dollars a month for cable that is being interrupted. The man said the only way to fix it would be to pay $99 for someone to come out, or pay 7 something a month for a fee to prevent me from having to pay the $ 99 dollars. I feel that if I'm paying and it is not my fault this should be fixed no cost! I am very frustrated. I have been a customer for years, but this may be my last. I thought this was a service that helped customers, but turns out that is a joke!

Greetings,

My name is Kareem Odukale and I have been a DirecTV customer since technically 2003. I love DirecTV and over the years I have easily paid $15, 000+ towards services.

I moved on May 19, 2017 and called DirecTV a few days prior to my move to transfer services. I had the pleasure of working with an Eva (rep #453491) that has been with DirecTV for 9 years. She was able to get my monthly bill down to $23.81 w/the choice package, complimentary NFL Ticket, $45 a month discount for being a long time customer, $35 a month discount for moving, Showtime & HBO free for 6 months and Cinemax free for 4 months.

I had found a nicer place to live and called back to change my installation date and address. I cannot remember whom I spoke with however, after 30 minutes or so they were able to confirm my future monthly bill at $23.81. I had an upgrade to wireless and spoke with Alex (rep # 164440) and Nguyen/Win/Winsor (rep # RMS003602) whom quoted my new monthly bill at #36.81.

Yesterday evening, June 5, 2017, Steven (rep #[protected]) called me and we spent 47 minutes speaking. Steven told me I have been, "misinformed" by previous reps and my actual new monthly bill is $89.80. Steven continued by stating that he, "believes me, " and repeatedly stated how sorry he is but the best he can do on my bill is $74.80 per month, which is totally unacceptable.

DirecTV should honor the monthly bill I have been promised which is $36.81. Additionally Steven promised me $5 off per month for the next year due to a billing error bringing my monthly charges through June 2018, to $31.81.

I did not go out and seek any of these discounts rather, DirecTV representatives offered them to me and now they are taking what they offered away. That does not seem reasonable, fair, or even ethical.

Please contact me immediately at [protected] prior to my escalating this matter to my local Better Business Bureau and the Texas Attorney General of Consumer affairs.

Thank you!

Kareem Odukale
Loyal DirecTV Customer since 2003

Direct Tv is absolutely awful. I have had Direct TV for almost 2 months and it still does not work. Every time we go to watch tv the box either cannot find the server, is "unavailable" or it says it is trying to connect. The receiver is so loud! We now replaced the receiver twice and have had workman come to the house 3x in the last 45 days. The problem still isn't fixed. The last repairman said that Direct Tv uses "cheap parts" and there is nothing he can do to fix the issue. I have spoken to customer service in total about 5 hours in the past 45 days. I get transferred around and have had 3 people say since I have had so many issues they will waive the cancellation fee of $460 so I can disconnect. Then I call to cancel the service and the customer service person says the last repairman wrote in the note "there are no issues" therefore I need to pay the $460. The last repairman completely lied! He is one that said Direct Tv uses cheap parts and he didn't even touch the receiver, remote or satellite. He was here for about 10 minutes and did ABSOLUTLY NOTHING to resolve these problems. As it stands I need to wait 24 hours to have a so called supervisor call me back and the Tv still does not work. It continues to say looking for the server. I never write reviews.