Direct TV / overcharging!
In August of 2007, we began experiencing problems with DirecTV’s service and equipment. A DirecTV representative instructed us to go through several procedures and discovered that the receiver was bad. She said she would ship a new one at ‘no charge.’ Once the new receiver was installed, we still experienced problems. Next, the DirecTV representative dispatched a repairman to resolve the problems. Again, the DirecTV representative insisted there would be no charge for a service call.
On the next DirecTV bill there were charges for the new receiver, shipping and the service call. After many phone calls the bill was down but still not right and no one would honor the ‘no charge’ agreement all of the DirecTV representatives had stated would take place. Needless to say, after countless phone calls, arguing with so many DirecTV representatives to no avail, we chose to cancel the DirecTV service.
It took even more countless phone calls (being told the return box was shipped; oh, no it wasn’t; yes it was…etc.) and 3-4 weeks later, DirecTV managed to send a return box for the receiver, remote and card. We returned their equipment the next day, in a timely manner.
This nightmare grew even worse. Our bill is now $147.86 and for what... canceling the DirecTV service? According to DirecTV representatives, we are ‘new customers’, i.e.: once we activate a new card we are ‘automatically’ agreeing to a NEW contract. Never once did any DirecTV representative tell us this, is stated it in any of DirecTV’s printed material or on their web site. The real kicker is, (1) we have been DirecTV faithful customers for approximately five years so this isn’t a ‘NEW’ service; (2) we have never signed or verbally agreed to any contract and (3) never once has any of DirecTV representatives implied or stated by activating the new receiver and/or a new card would we be agreeing to a new contract.
It is our firm belief that we are not under any actual or implied contract with DirecTV, we have returned all of the DirecTV equipment, have paid in full all monies owed DirecTV and having been a customer in good standing for many years we are under no obligation or contract (implied or otherwise) to pay the $147.86 for canceling the DirecTV service.
After all of the aggravation, etc., they are threatening to ruin our credit rating by placing the bill with a collection agency.
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