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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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10:16 am EDT
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DirecTV unfair billing and double billing for hd

DirecTV is engaging in deceptive billing practices by double billing for High Definition service. I pay $10 a month for a High Definition package. I also pay $270.00 for the NFL Sunday Ticket. Now, DirecTV comes out with another spin off of the Sunday Ticket called “Superfan”. The problem is you can only watch the High Definition games on the NFL Sunday Ticket with “Superfan”, which is an additional $100.00. How is this not part of the High Definition plan I already paid for? Sunday Ticket is not cheap. Yes, I realize there are other features with “Superfan”. So perhaps DirecTV should sell those features separately. These practices are deceptive and wrong. Please stand up and file a complaint with the BBB and FCC. Both have on-line forms and – it works!

DirecTV corporate contact information
OFFICE OF THE PRESIDENT
CEO: Larry Hunter
Phone: [protected]

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tlibrednav
, US
Oct 04, 2009 4:22 pm EDT

I have had Directv for only 2 months now and telling lies seems to be the norm with this sorry ### company. I also bought NFL Sunday ticket only to find out later that my HD package was no good with Sunday ticket, but I could purchase it for a low cost of an extra $100.00 My response was DIRECTV YOU CAN KISS MY ### ! Do not get Directv, they are a bigger RIP OFF than the cable companies. Screw you DIRECTV !

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DRTV_Mad_Customer
, US
Sep 29, 2009 10:18 am EDT

Wow, I'm so glad I'm not the only one that feels that way. I, too, have a subscription for HD service and NFL SundayTicket. According to the commercials aired all over the place, if you order DirecTV's NFL SundayTicket you get to watch upto 14 games every Sunday in crystal clear HD. I don't remember anything stating that you only get that if you order this new "SuperFan" as well. Not knowing anything about the SuperFan add-on, I set my DVR to record the Sunday game on the HD channel for me to watch later. Imagine how angry I was when I went to watch it later just to find a screen that shows that I'm not subscribed to that channel.

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3:10 pm EDT
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DirecTV box/service

I have had trouble with direct t. v., from day 1. the customer service, I recieved, was terrible! I returned my box, and they have the nerve to charge me for it, after all my trouble! of course, I paid for the shipping to return. I want the charge of the box wiped clean, and a refund of what I have paid already. I will be contacting our attorney general, with a detail report, if direct t. v. ignores this. I am tired of dealing with this dysfunctional company.
Thank you,
Jeff pruitt acct. #[protected]

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3:07 pm EDT
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DirecTV disconnect overcharge

Because we were moving and hadn't decided on a cable service, we put our service in "suspension" with Direct TV. Every month we received a credit. We began contacting them in January 2009 at which time we were told that we had a credit. Over the months, we were told four different stories, and most recently we were told that we owed $200 +. We were disconnected when we asked for a supervisor. We were also told that a supervisor would contact us within 24 hours .l.. that never happened.

Direct TV is the worst company you could ever have for service. Consider some other company which is reliable and doesn't jerk their customers around like they did us.

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1:45 pm EDT
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DirecTV signal/install

My complaint is not as bad as some the others are but I was severally disappointed with Direct TV. For about four years we have been customers of Millenium Digital Cable (now called Broadstripe) and they recently jacked up our prices and even took away a bunch of channels. So much for getting 'More for Less.' More like PAYING more for less.

Any ways, back to Direct TV. Deciding we wanted to try someone else, we called up Verizon. No FIOS available in our area so they made us an offer with Direct TV. We already had Verizon Phone, DSL and Wireless so they were going to bundle it all together for a really good price. My wife and I were quite pleased with this. They told us that since we have a balcony we can have the dish installed on that. Great. We call up Millenium, tell them basically go to hell and wait for the Direct TV technician to arrive the next day. He actually arrives early. How often does that happen? From what I read here, almost never. He goes out to the balcony, looks around with his little line-of-sight tool and gives us the bad news. Apparently, Direct TV's signal only comes from the SW direction. Only one? Our building is blocking any signal from that way. Mother-BEEP! Our apartment management won't let us put anything on the roof so we're SOL. Wonderful. Since there's nobody else who's going to give that good of a deal we now have to make peace with Millenium.

What gets me is that Direct TV only has one satellite from the SW direction? Effectively cutting off any potential revenue from the thousands of people who have obstructions facing SW. This doesn't sound so direct to me. Oh well, it's their loss.

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9:14 am EDT
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DirecTV unfair practices

I had a bulgary in my home and my television and other personal items were taken. The Chicago Police department was called and a police report was obtained. The incident was reported to customer service. I was instructed that my account had to be at a zero balance and at that time they could suspend the service. I paid the balance and called back to customer service. This time when I callled customer service and was told something completely different. I was told my service has to be in exsistance for 60days. This 60day policy was never disclosed when I obtained the service, not on agreement, nor was this disclosed at time of installation.At, the time of the bulgary I had the service for less than 2wks. I have contacted the BBB, with no resolution obtained. I was contacted from the office of the president, per my voicemail( no name was left), they stated the service could be cancelled if the balance was paid. The balance on the account at that time was $192.47. I have not been able to purchased another TV, this balance is for service I never used. I am not requesting to cancel the agreement, but suspend service and charges during time of inactivity.

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4:44 pm EDT
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DirecTV they lie!

I'm just like everyone here who have placed a complaint about DIRECTV. I've experience very poor customer. My husband and I recently placed an order for DIRECTV service on June 28, 2009, due to a friend referring us. We got the deal package that they were offering for $39.00 for 12 months, w/HBO, STARZ, and ENCORE for 3 months free and a $21.00 rebate (which would be $21.00 off my bill for the next 12 months). So this should total a credit of $31.00 off my bill each month, so I thought.

Well here comes the first problem, we wasn't told at the time we placed the order that we need to give the account number or to call a different number to place the order for the Refer A Friend credit of $100.oo (which will be $10.00 off my bill for the next 10 months). The young lady at the time continued to take our order after asking us how did we hear about the service and we told her that a friend referred us, she never mentioned that credit or the that we needed to call another number.

Well come to find out after the service guy hooked up our account on the June 30th, I noticed that on the tv guide that they give out to you, that you're supposed to give the account number of the friend that referred you in order to recieve the credit. So I asked the service guy about the Refer A Friend credit and he stated to call the customer service center center.

I called the customer service center to give my friend account number in order to recieve my $100.00 credit and was told that I wasn't eliable due to the fact that I didn't give the account number of my friend at the time the order was placed, the customer service rep didn't mention to us that we had to give that information after knowing that someone referred us, the rep then stated that there was nothing he could do, so I then asked to speak with his supervisor regarding the matter and explained to him what happen and that it wasn't our fault, we did our part by letting her know that a friend referred us, he then too, stated that there was nothing he could do, I stated that they were both lying and that I've worked in customer service for 15 years and there is something that they could do, they just didn't want to.

So after going back and forth with the supervisor, he suggested that I call the Refer A Friend 866# and speak with one of there reps, (now here's the funny part) the 866# that he was referring to was the same exact number I called to speak with him, once telling him this, he couldn't understand as to how that happen, so I took his advice and called the 866# AGAIN, and low and behold, I ended up right back in his same department, speaking with the same customer rep I was speaking with before he got on the phone.

Again, we go back and forth about my credit, I got so frustrated with them both (the rep and supervisor) that I hung up the phone and called the 800# number back and spoke with another rep, who seemed to be a lot more helpful then they were (so I thought), I explained to her my situation about the Refer A Friend credit and she stated that she would take care of it, being that we just place the order two days ago and it wasn't activated until yesterday. She assured me that the credit would show on my first bill and my friends first bill and that she notated my account explaining what had happen. I asked if she was sure about this, she stated that she was sure, not to worry, that it was all taken care of. I asked her why couldn't they do the same thing that she did to fix my problem, she stated that she wasn't sure and that she apologized on their behalf. So I was fine and felt that the problem was solved, up until I recieve my first bill.

Apon receiving my first bill, I noticed that my bill was $119.40, so now I'm pissed beyond pissed off. I notice that on my bill, instead of billing me for $39.99 for the package offer, they were billing me $60.99 for the service and only part of my $21.00 rebate had been processed for only $5.00, and there was no sign of the Refer A Friend credit anywhere. So yes I was HOT!

I called DIRECTV, and asked as to why my Refer A Friend credit was not showing up on my account and why only a partical of my rebate is showing up as a credit of $5.00. Here we go again...they stated that I needed to call the rebate dept to speak with them about my credits, I called the 866# a third time and honestly I think I was speaking with the same guy that I spoke with before, because he gave me the same answer, "There was nothing they could do about it, and that I was supposed to have given my friend account number at the time of the order". I then asked him about why is it that only $5.00 of my rebate is showing up, then goes to tell me that I would have to call the other rebate dept for that information. I then asked him to take a look at the notes on my account from the last rep who stated that she took care of the issue, he stated that he read the notes, but he's not sure why she told me that she could fix the issue because there's nothing that could be done after the order is activated. He then goes to tell me that he would escalate my issue to a higher dept and I should hear something back in 10-14 business days, I told him that was unexceptable and that I just wanted to cancel my service and that there customer service sucks and that they need to pull that commerical about them having excellent customer service because they don't, they are mean and they tell lies.

So I called the cancellation dept to have my service cancelled and the guy I spoke with Jeff, was very nice, up until this point when he stated that he really wish there was something he could do to give me a credit and he would love to keep me as a customer, and that if I cancelled my service I would have to pay $440.45 to cancel. WHAT THE HELL! I told them that they were crazy and that I have'nt even had the service for 30 days, more less 20. He then told me that I could contact there Coporate Office by email from there website, explaining in details about what happen and that mayber they could apply the credits on there end because he was very limited to what he could do for me.

I called the Coporate Office, which took me a while after researching the internet, to find out where it was located. And by the way this is the Coporate Office/ Headquaters phone number and address:

Directv
[protected]
http://www.directv.com
2230 East Imperial Highway
EL SEGUNDO, California 90245

I called there and asked to be transferred to there complaint/dispute department. There I spoke with a Debbie, who wouldn't give me her last name, only her ID#R9149. I explained to her situation for the sixth time, she then read the notes on my account and saw that I'd been calling numerous times. I thought that she would be of some help, but she told me the same thing that the guy told me, that there was nothing they could do about giving me the Refer A Friend credit, but what she could do is go ahead and activate and apply my remaining $16.00 credit from my $21.00 rebate that was never fully applied and that she could also give me an extra $5.00 off my bill for the next 12 months, now this totals up to be $26.00 worth of credit all together, to include that partical $5.00 credit. My original credit should have been $31.00 off my first bill. Now don't this seem kind of strange that she could give me the extra $5.00 off my bill each month, but not the full $10.00 for the Refer A Friend credit? DIRECTV is full of you know what. But you better believe once my husband gets home from work we will seriously talk about cancelling this service today and going back to cable. I whather pay the $440.45, then to spend anymore time fooling with them.

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3:22 pm EDT
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DirecTV delayed refund

I returned the equipment I had rented on April 21st and had FedEx tracking numbers to prove that the equipment was received at the Direct TV warehouse. They could not find one of the receivers and it took until July 23rd to get the credit placed on my account for the 2nd receiver. I was told that they would expedite the 2nd payment but that was apparently a lie as I have now been told that it would take 4-8 weeks for a refund check to be issued. I did not receive the refund check for the receiver they could locate until July28th, 3 months after I returned the equipment.

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12:23 am EDT
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DirecTV free hd dvr

Direct TV internet packages states FREE HD DVR reciever with 200+ package. They say to get that receiver I need to upgrade my package $20 a month to HD service, otherwise why would I need the HD receiver. I say for more record time of shows, they say I cant have the FREE receiver unless I upgrade $20 a month to HD service.

A brash fast talking loud supervisor comes on line to clear up my misinterpretation since I am not educated in the art of reading.

I say If I buy the receiver at BestBuy for $199.00, then call them for their cheapest service (family pack) I would not be able to get it. He says I would, but to get the free receiver I would need to up grade.

This info is under packages clear as day. As a matter of fact, This package pops up in full first under packages.

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getahelmetpeople
berverly hills, US
Sep 19, 2014 4:50 pm EDT

The equipment is indeed free but you need to subscribe to hd and dvr service as a condition of that equipment which is 20.00 much like you must also subscribe to a program package. How hard is that to understand?

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1:11 pm EDT
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DirecTV destroyed my credit rating

My company moves me and as a result, I went from one account to another. Instead of transferring the service a new account was issued, therefore they charged me $197 for breaking the contract, even though I have been with them the entire time. I was never contacted and it went into collections and as a result my credit rating went from 715 to 623, as a result of thier neglect. Dispite the fact that I have proven that I have been with them in excess of the 2 year contract, they refuse to reverse the charges and I have found myself at a dead end. My only option is small claims court. walk away or continue to dispute through the Credit Agencies (Experian & Transunion). The time and energy I have spent on this is exausting! Bottom line...they are fat cats that know they can get away with this and so they do. My contract is up in November of this year and I will certainly end my contract with them. Whatever you do...DO NOT DO BUSINESS WITH
DIRECT TV!

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jolie corey
Cleveland, US
Sep 17, 2014 1:52 am EDT

I agree! Dealing with Directv is exhausting, their customer service is pathetic, you have to go through a dozen people before you get lucky and get one that is not a total idiot, I also refused to pay a charge that is unjustified and now it is on my credit report.

Directv is the worst company I ever had the misfortune of dealing with, they are thieves and should not be allowed to have an input on anyone's credit report. it should be illegal!

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2:00 pm EDT
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DirecTV lack of apprication for longstanding customers

We have been customers with Direct T.V. for 3 years now. We recently requested to hook T.V. up in our guest room in our home, so we called to see about getting another recevier, they said it would cost $99.95 + a installation fee of $ 49.95, currently we lease two recevers for $5.00 a month ; yet to get another receiver they want $149.90 + taxes, yet if your a new customer you can get as many receivers as you want for a lease payment of $5.00 a month. They also don't offer any incentives program options for existing customers, currently new customers can get choice extra for 39.99 yet for the last two years we have paid 55.99. We always paid on time. It seems to me they take for granted there long standing customers.

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10:38 am EDT
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DirecTV 2 year contract

I have had direct TV for over 6-7 years. Will about 4 weeks ago one of my receivers gave out and I had to go to Best Buy to get a new one, I told the sale person that I just needed a cheap box; he did sell me one for $65.00. (The sale person did not point out there is a 2 year contract with the box). Now I get home, open the box all that is inside the box is the receiver, a remote and the manual about the receiver, no paper about the 2 year contract. I call DTV to activate the card. I talk to a customer service person for 15minutes and she never said that, by activating the card I would start a 2 year contract that comes with the box with DTV. So now my wife wanted to get FIOS. And she did. So I call DTV to cancel my service with DTV, and I was told I would have to return the receiver that I really leased. I was mad that the sale person never told me it’s a lease. And this customer service person did not say anything about the 2 year contract being broken by canceling the service. So I returned the receiver. Will I just get a statement saying I would have to pay Direct TV $300.00 for breaking a contract? I call DTV and was told that no paper work is need for this contract. It’s just there. This contract just came out of the blue sky above. I told DTV that no one said a word about the contract, not the sale person at best buy, not the two customer service rep’s at DTV. I will not pay the $300.00. Any other parts of the Statement I got from DTV I have no problem with. Just the $300.00/ 2 year contract BS

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yankee 27
Pomeroy, US
Oct 31, 2011 9:59 pm EDT

I signed with Qwest for a bundled tv, Internet, and direct tv package a year ago. Now having money problems, I needed to cancel most of this. With qwest all went well. When I tried to cancel with direct tv they informed me that I had a 2 year contract. I explained to them that I had bundled through quest and didn't have a 2 year contract. They informed me that quest doesn't but they have one. I said I set it all up through quest. Their reply was that when the technician installed the direct tv and I signed for it, there was in small print a paragraph about 2 year contract. Is this shady or what? Can't afford my bills now and they are telling me that I owe an early disconnect fee. I have looked through my paper work and don't show a copy of any of this. Why can't legit companies be up front anymore? Wish we could go back to the old antenna programming. Where I live we cannot get any tv without satellite. Not even cable.

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Amyree
Sioux Falls, US
Nov 17, 2011 2:39 am EST

you can suspend your directtv account for up to 6 months at a time with no charge a nice way to avoid term fees and let you get back on your feet money wise

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KriziaB
Studio City, US
Aug 17, 2009 7:09 pm EDT

SAME THING HAPPENED TO ME! This is BS!

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mhubkc
, US
Jul 28, 2009 11:20 am EDT

The exact same thing just happened to me I am going to file a complaint with the Missouri Atorney General and Consumer reports to see if that will get anything done.

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12:53 pm EDT
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DirecTV poor receiver/remote combo

Been with DirectTV over a year. At first my somewhat sight-impaired wife could not tune TV herself: the remote furnished had such tiny buttons, she couldn't see them properly. The furnished remote turned on their blackbox and our TV simultaneously, a plus; however when I demaned a big-button remote, the one sent didn't do that, causing enough confusion for her that she couldn't use it, and then the so-called big buttons weren't a visual improvement. The other critical fault was in their box, which responded to a button press - on any kind of a remote, not just their own - by duplicating the number ("7" easily became "777"), so for my wife who had to be more deliberate about tuning channel numbers, most times the tuning effort was a disaster. Pointed out to DirectTV many times, they have done nothing to correct this sequence of simple problems.

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airborne227
Glendale, US
Aug 20, 2009 5:59 pm EDT

This complaint about the remote is pathetic! Go to Best Buy or Radio Shack and buy a large universal remote. I do not see why you complain about Direct Tv when they did try to fix your problem...they could have easily told you to get bent

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DirecTV court/small claims over contract anybody??

Same boat as most everyone else, disagreement over a contract I never knew existed until I tried to cancel. In fact, a customer service rep explicitly TOLD me there was NO contract when I joined. Blatant lie, but it caused me to join, so I guess he accomplished his mission. I joined through a general satellite provider of both Dish Network and DirecTV, they also told me there was no contract with DirecTV when signing up. Now that I've cancelled 8 months in, they hit me with a $200 early cancellation fee. Just wondering if anybody has taken their issues to small claims court, and if so, what was the outcome?

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Update by Ace77
Sep 16, 2009 12:45 pm EDT

To follow up on this... a week before the case was to be held, someone from DirecTV's legal department called and asked that I dismiss the case in exchange for my $200 early termination fee being refunded, PLUS they refunded my court costs as well. I talked to several people at DirecTV, including some of their so-called managers, and got absolutely NOWHERE with them. It wasn't until they were faced with going to small claims court did I finally get anywhere with them, so I suggest you all do the same.

Update by Ace77
Jul 30, 2009 10:06 am EDT

It was BOTH! The company, authorized by DirecTV to sell and install their service told me there was no contract. I followed up with a phone call DIRECTLY to DirecTV to make sure and they confirmed to me there was no term agreement. Perhaps I made the mistake of telling DirecTV that I would not be able to take on the service if there was a term agreement, due to my job uncertainty. So he lied to me and told me there was not so I would sign up. I certainly am not the first person on these boards that I discovered I have been lied to from these people. I did in fact file a small claims case against DirecTV yesterday. I also filed a complaint with the Better Business Bureau and my states Attorney General. I will post what happens with the small claims case.

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mouser
Huntington, US
Jul 27, 2009 7:35 pm EDT

my question is did the csr for the 3rd party company tell you there was no contract or was it an actual dirctv rep. if it was the third party company then most of your dispute should be with them for the lie.

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KWake
Upland, US
Jul 27, 2009 6:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told I had 30 days or a pro-rated $480 termination fee would be assessed. I canceled after 2 weeks and Direct TV rep told me that they would charge the termination fee to my credit card on file. I was shocked. Sheisty, shady policies. I reported this to Consumer Affairs. Have begun to complain on every blog I can find. How do these companies get away with this?

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DirecTV 500.00 unseen charges

My 86 year old dad signed up for services with direct tv and they helped themselves to his credit card for 500.00 he was so frusated with their service he cancelled in 2 weeks. Not knowing the yet of 500.00 overcharge. N29.99 a month is almost 600.00

Date: friday, july 24, 2009 1:30 pm
From: directv customer service

To: [protected]@fuse.Net

Subject: rip off [reference #: [protected]]

Subject
Rip off

Discussion thread
Response (Mabel lyn v. - [protected]) - 07/24/2009 10:30 am
Dear ms. Kathy,

Thanks for writing. I understand your concern about the charges on your father's
Directv account. I just want you to know that the your father agreed to sign up
For the service but then disconnected it within the agreement period so an early
Cancellation fee was billed.

Please know that directv significantly discounts the price of equipment and
Installation so we ask customers to agree to a programming commitment of 12-24
Months effective when they accept and activate service. I see that you activated
Equipment on 05/04/09 and at that time your father agreed to a 24 months of
Programming agreement. Since the account was cancelled the fee was charged.

For more information on programming agreements please visit our web site at
Directv.com/agreements.

Moving forward, under the terms of the directv customer agreement, when the
Directv service is cancelled all outstanding charges are billed to the method of
Payment we currently have on file. The customer agreement is available online at
Directv.com/agreements. Please see the “payment upon cancellation” section for
More information.

We have found that the fees we have billed are correct and valid. Directv is
Unable to honor your credit request.

Thanks again for writing.

Sincerely,

Mabel lyn v.
Employee id #[protected]
Directv customer service

Catch up to 14 games every week this fall with nfl sunday ticket, now available
At directv.com/nfl.

Customer (Kathy kathy) - 07/23/2009 06:50 am
My 87 year old father ordered your services, and didnt like it, do to being
Unfamiliar with the new stations and all the computeized programing.He had
Service for maybe a week, i just went through his bills and you charged him
Almost 500.00. This has to be incorrect they didnt even give him a disk they
Used his neiobors old one.The bill is on 5/26/09 can you please bring your
Attention to this account and reimburst him...Frank lear 8473 monroe ave
Cincinnati ohio 45236...513-793=1003

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skb5
cincinnati, US
Mar 19, 2012 6:32 pm EDT
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Direct tv sucks. Time warner is the only way to go for the price.

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bobtheman
, US
Jul 24, 2009 9:18 pm EDT

So your dad broke a contract... what's the problem? Who cares how old he is? He doesn't understand a basic agreement?

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DirecTV slow to credit their mistaken charge

I canceled the service on 5/26/09 to switch to AT&T UVerse that has the capability to record 4 shows at a time and with one DVR you can watch recorded shows on any TV in your house. At that time we had prepaid through 6/15/09 and we therefore were due a credit of $68.31. On 6/19/09 Direct TV mistakenly charged us an additional $371.69 as a cancellation fee. When I called to complain on 6/22/09, the customer service representative said she would credit our account for $440.00 and said it would take 5-7 business days to process. We finally received a statement from Direct TV dated 7/17/09 that we have a credit balance of $440.00. The trouble is that it has not been credited on our VISA card. On 7/24/09 I talked to Joseph (wouldn't give his last name) and he refused to expedite our VISA credit even though it was their mistake. He said it would take 8 weeks to credit our VISA account. I have filed a dispute of the charge with VISA.

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rhondadepauw
32433, US
Oct 13, 2014 5:04 pm EDT
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Had a similar thing happen to me. They are out for money and don't care what it does. The early cancellation fee is a farce because that is basically there way of saying you have to do whatever for 2 years if not you have to pay all the bogus charges on top of the cancellation fee Would never recommend dish to anyone for this reason.

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DirecTV liars, liars, liars

Lied about everything from the very beginning from the original sales rep who told me that my contract was for 12 months and after install I'm sent a piece of paper stating that its for 12 months at the promo rate and an additional 6 months at full rate. Was never told by sales rep about this. When I tried to cancel after 12 months I was told that I owed about 14 dollars by 2 different reps on the phone for early cancellation and now I just received a bill for over $100 for early cancellation. Customer service no help what so ever. DO YOURSELF A FAVOR DON'T GET DIRECT TV. HORRIBLE COSTUMER SERVICE AND THEY LOST THIS COSTUMER FOR LIFE.

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anonyMiss
San Diego, US
Jul 23, 2009 8:53 pm EDT
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12 months at the promo rate it a great deal.

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DirecTV automatic renew of nfl package

Directtv's policy of automatically renewing the nfl sunday package, even to customers, who never requested the service in the first place is misleading & fraudulent. For the past three years, I have called to say that I do not want the service after noticing it on my bill, and every year it has been automatically added anyway. I have been billed more than $250/season. The money is nonrefundable once the season begins, even if you are calling to say you never requested it.
They do not consider your calls enough to take your household off the "don not want" list.
If you are a customer who had the nfl package automatically added and were forced to call, yell and get it cancelled. The company still counts you as a household who ordered the service that year and you are automatically "renewed" the following year.
Why should I have to scrutinize my bill to look for additional services that I didn't add in the first place? And then, if I don't notice the nfl season begins, the fees are not refundable.
The "renewal notice" on the bill is not enough to warn customers of this deceit. The burden should be on the company and the customer who wants the service to call to renew and add the service, not the customers who never request the service in the first place. Is there a class action lawsuit here? I want to join.
Directtv knows this practice is misleading, as even the customer service guy I got on the phone told me "we have been getting a lot of complaints about this. "
Please help me to change this practice for millions of other hardworking americans who are tired of corporations ripping us off!

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Elkat
Brooklyn, US
Oct 12, 2009 4:27 pm EDT

I am in the process of putting together a potential class action lawsuit relating to this issue. I may be reached at TalkWithLawyer@aol.com

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Ryis2cu
Richmond, US
Sep 24, 2009 3:44 pm EDT

I had this happen to me today. I asked to speak to a supervisor after the first customer service lady could not take off the charges. The man I spoke to today said the same thing to me as you, "once the season start's they cannot cancel the charges. He went on to say they sent information within my billing statement indicating I would be automatically renewed if I did not call to cancel, which I didn't because I didn't know this. They are under handed and corrupt. I asked to speak to someone else and he said there was no one else that I could speak to about the charges, and said he could give me the address to the president of the company. So I asked for his information and he proceeded to give me a PO Box number; No phone number or physical address. I told him yeah right I'm sure the President of Direct TV would get my letter of complaint so I asked for the legal department, which he gave me another P O Box address, again no phone or physical address (he said there was not one). He said that he could request that they contact me, which I said yes, so we will see if that happens in the 7 to 9 business days like he said. I also requested that a copy of MY Contact (not some generic contract) be mailed to my home along with the contract for Direct TV that shows I cannot cancel my service with them until May 2010, because of an upgrade in 2008 that put me within a new 2 year contract. I WANT TO BE A PART OF A CLASS ACTION LAW SUIT. ANYONE THAT HAS INFORMATION OR CAN HELP ME PLEASE CONTACT ME.
I also found out that many people did not get there NFL ticket service last week 09-20-09, and that Direct TV knows this but still refuses to refund any money back to the customer... I will change from Direct TV as soon as my contract is up if not sooner.

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DirecTV waste of time!

DirecTV is a complete waste of time and extremely unprofessional I had my date set up for installation on Wednesday after work…instead I get a call well I’m at work asking if I can meet the technicians’ at noon, so I say okay I can go home on my lunch break. I go home three guys show up and hang around for about an hour and then end up telling me they do not have the correct equipment for the job! And I will have to re-schedule, so at this point after missing 2 hours of work. I call DirecTV customer service, as I end up having a conference call with two representatives, to set up a manger to come in fix the problem the next day. I agree thinking I will have someone you are professional and know the correct equipment to bring.
While the next day…about 9 O clock I start to receive random phone calls from the DirecTV tech guys, let me remind you that I’m at work and my service appointment is not scheduled till 4pm/8 after work…I will not waste time away from work for TV. So anyways I continue to receive these harassing phone calls asking when I will be home and then the tech guys start to get mad that I’m not being generous with my time and they get insulted that I will not leave work at that moment, so that they can hook up my TV at their convenience! I ignore the phone calls…and later speak with a DirecTV scheduler who conforms that I will have someone at my house at the original scheduled time
Long story short…The manger GREG [protected] shows up 2 hours late walks into my home stares at my floor and then says he can’t do it! And then tries to charge me $50 dollars! In it’s close to nine O clock at this point! I’m completely discussed and infuriated with their lack of professional ism! Thank you for wasting my TIME!

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DirecTV customer service

I guess they do not believe in customer service as there is NONE! They are a bunch of crooks who don't care about the customer. I would advise you not to use them and go with a local cable company as Direct TV is a bunch of people who don't care about the customer.

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leesnipes
Stone Mountain, US
Sep 09, 2014 11:04 am EDT

MIC, AT&T and now DIRECTV
I’ve
been a loyal customer who referred others to DIRECTV before the referral
program went into effect, but not anymore. At one time I was able to state that even
though I paid more for service it was well worth it because of service and
equipment. I NEVER had to wait 4 days
for DIRECTV repair, AT&T yes but
not for DIRECTV. I’m angry, frustrated
and even sad that DIRECTV is now going down the path of AT&T and MCI. Customer satiations and service is no more.

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DirecTV rip off for existing customers

Direct TV was charging us $89.99 per month for the exact same services that they were offering new customers for $44.99 per month. We called to cancel and they offered us only $10 off to keep us as loyal, long-term customers. After I cancelled our service, I decided to phone them about re-connecting our service. Both agents in the "Win-Back Department" told me that 1.) they could not extend the New Customer deal to me at this time and 2.) those deals were only for New Customers and when I became a New Customer, I was offered "My Deal" at that time. The deal I was offered (when the economy was good) was still available to me, however blah blah blah ... well, I hung up the phone before that conversation could be continued...

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coalman111
, US
Mar 25, 2013 12:00 pm EDT
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I have had Direct TV for years, they gave me three months of HBO for free (if that's what you want to call it) in December 2012 which was for January, February and March in January they charge me as if i ask for it, it was paid, in February when i called to ask why i was being charged the second time, they said i would be charged until March it was how there billing system worked at that time i told them to stop the service, they put me on hold and when they came back they told me that i would be billed for January and February if i didn't wait till the end of March, now there saying i owed a bill that was paid on March the sixth at that time i told the lady if it isn't taken off my next bill i work turn the account loss over to the Attorney General, which i did, now even after the bill was paid on time they shut one of my receivers off, when i tried to call them to help me turn it back on they're telling me i have a outstanding bill! ONLY in America! The crooks and thievees are running rampid!

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Vanessa A Wilbur
Ponce de Leon, US
Jul 07, 2011 10:31 pm EDT

I emailed D-tv because I am paying for sports, cartoons, gay and music channels that we-Seniors do not watch and I was very dissatisfied with their reply. They assured me that their customers are quit happy with the packages they offer. That being said, I explored the internet and found that there is a boat load of customers that don't like paying for so MANY channels that they don't watch. We are exploring other options, because their customer service is not at a very high standard. I understand that there would be many channels included in a pkg. that I would not view, but there is a "boat load" of them. We are tired of paying for channels that are of no interest to us. Being on a fixed income, I find their attitude with Seniors sad. I remember a time when companies wanted your business.

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GinaJ
McKenzie, US
Jun 15, 2011 7:43 pm EDT

Same thing here - after 1 yr of Choice Extra @ 34.99 month - it's going up to $60.99 month. My husband and I decided to buy a HD device that will let us stream movies & programs to our TV from Netflix (we buy the roku box for $70 - including shipping, and have only the monthly netflix fee of around $9.00 )- and we are going to cancel Direct TV (we scaled down to the "Family Package - and it really is a bunch of garbage -can't even get USA, TNT, or TBS - which are usually always included).

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troubadour
, US
Mar 25, 2011 7:07 pm EDT

I agree that Direct TV does not reward their long time loyal customers as we were surprised to have the same experience. We switched to dish network because Direct TV would not offer us a fair deal after being long time loyal customers and we were forced to cut back while struggling with the current economy.

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sad and hopeless
Knoxville, US
Mar 10, 2011 9:20 pm EST
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i have a contract with direct tv how can i get out of it ? i have less than 100. chanels and i am paying 85.00 dollars a month. can someone help me please. sad and out of hope

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Want2BeTreatedFair
, US
Nov 13, 2010 4:12 pm EST
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So much for loyalty! My 1 year subscription ran out...I was paying $34.95...then they had it going to $76 per month...and I said no...so I settled for the basic package for $29.99 per month...Ooooooooooooooooooooh but guess what...the next time I turned on my TV I did have 50 channels...4 local channels and the remaining 46 channels are ALL Infomercials! What a RIP-OFF!

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Dixiedee
, US
Aug 07, 2009 10:11 am EDT

Do not give Direct TV your debit or Credit Card number! If you pay them ... use a Money Order! They will keep your Account number and Charge your account whenever they want to... What's worst...THE BANK WILL LET THEM DO IT UNAUTHORIZED!

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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