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Direct TV / mastec installation - theft of jewelry by installer

1 United States Review updated:

There is not a day that has gone by that I don't think back to November 2011 when I had a Direct TV installer come into my house to install a new cable line to for son's surprise Christmas present. Having a newborn, I stayed downstairs and sent the tech upstairs to put in the line. When I went to put on jewelry for church, I noticed that my wedding ring was missing (I hadn't been able to wear it after the pregnancy) and immediately called the police. They investigated and found the manager of the local Mastec said that the employee they had sent into my house (while I was alone with a baby) who be the most likely to commit a theft as he was always complaining of needing money, and was always late to work. I cannot believe this is the type of employee they continue to have on their staff and that Direct TV didn't think it was an issue or concern when I spoke with a regional representative. Although the technician had also put a hole in my wall while he was there and didn't say anything about it -- I saw that after he left. Direct TV did pay the $135 to repair the hole, but that's nothing compared to grand larceny. I had also reached out to the corporate offices at Direct TV but was ignored. The police checked all the local pawn shops but it was long gone. It was never recovered, and because my insurance didn't fully cover the cost, I have not been able to replace it. We contacted both Direct TV and Mastec and neither of them tried to remedy the situation, only falling back on the position of "prove it". There was nobody else in the room. It was definitely the technician. I haven't made any upgrades to my service as the thought of them in my house again just terrifies me. When I see them at the fair, or at the local superstore promoting their services, it is all I can do, not to walk over and tell every single person at the table what happened to me. They shook my belief in the goodness and trust of people.

Jan 14, 2016
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  • Li
      16th of Jan, 2016
    0 Votes

    I feel your pain, A direct Tv installer also came to my house to steal, late 2015, A direct Tv installer came to my house while I was away. my son was home, he stole my son's wallet with his drivers license and social security card, including my bank card, stole a bunch of my jewelries. I called the police they could not do any thing to help me. direct tv even refused to trace the employee, I believe he is still out there stealing from other customers. that's why I turn to the internet to see if there is any one that has been victimize by Direct Tv installers. I live in Mcdonough Georgia. if you have been a victim of this type of crime in my area, please feel free to contact me, maybe together we can take this criminal down. please others stay away from direct tv, I don't believe they care about their customers, nor screen their employees.,

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