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Direct TV / auto billing scam

United States Review updated:
2.5
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I have recently signed up for Direct TV. First of all, the reception is bad, as I am sharing a big dish with neighbors in the apartement. Do not get satallite service this way by sharing a big dish with neighbors, you will have nightmares getting good reception. Second, I also signed up for auto pay and paperless billing. I was furious when I noticed that my credit card was deducted for 2 months payment with a late charge. I called and customer services responded to me that I had not pay my previous bill and that it takes 1 to 2 billing cycle for the auto pay to kick in. I checked through my statements and surprisingly, I didn't get my last billing statement nor was notified through email notification. Therefore, trying to be hassel free of writing a check every month and being eco-friendly of switching to paperless, I was charged a late fee. The customer service didn't not even explain things will and her English was horrible. I have now cancelled auto payment and paperless statement because I just cannot trust what Direct TV will do to take money from your account without your authorization. After 1 year, I will cancel the service. Never again Direct TV. I'm going back to Cable.
Gi
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Bo
  2nd of Dec, 2008
Agree Disagree 0 Votes
haha you said "The customer service didn't not even explain things will and her English was horrible." I you ment the following: The customer service Rep instead of "The customer service, " Did not explain thing well instead of "didnt not even, " explain thing well instead of "explain things will, " and she had poor English instead of "her English was horrible." Wow all that in one sentence!!! I think you have poor english

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1423 Reviews
2230 E Imperial Hwy
El Segundo
CA
United States - 90245
+1 888 777 2454
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