Direct Tv / this company stole money out of my account

United States
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This company stole money out of my account on sept 5th. They said I never returned a receiver which I did. They found the receiver and apologized and said the money should have never been taken out and that it would be returned within 3-4 business days. Here it is 6 days later and I still do not have my money and now they are telling me that there is no proof that they took it out. I called my bank and they have the transaction but cannot legally fax any account information to them. So right now I am out $436.26 which is crap. How do I get my money back-i have bill's that are late and will have incurred the fees because of their "mistake" how can I make them pay?

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