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Direct TV / 2 year contract

1 United States Review updated:

I have had direct TV for over 6-7 years. Will about 4 weeks ago one of my receivers gave out and I had to go to Best Buy to get a new one, I told the sale person that I just needed a cheap box; he did sell me one for $65.00. (The sale person did not point out there is a 2 year contract with the box). Now I get home, open the box all that is inside the box is the receiver, a remote and the manual about the receiver, no paper about the 2 year contract. I call DTV to activate the card. I talk to a customer service person for 15minutes and she never said that, by activating the card I would start a 2 year contract that comes with the box with DTV. So now my wife wanted to get FIOS. And she did. So I call DTV to cancel my service with DTV, and I was told I would have to return the receiver that I really leased. I was mad that the sale person never told me it’s a lease. And this customer service person did not say anything about the 2 year contract being broken by canceling the service. So I returned the receiver. Will I just get a statement saying I would have to pay Direct TV $300.00 for breaking a contract? I call DTV and was told that no paper work is need for this contract. It’s just there. This contract just came out of the blue sky above. I told DTV that no one said a word about the contract, not the sale person at best buy, not the two customer service rep’s at DTV. I will not pay the $300.00. Any other parts of the Statement I got from DTV I have no problem with. Just the $300.00/ 2 year contract BS

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Comments

  • Mh
      28th of Jul, 2009
    +1 Votes

    The exact same thing just happened to me I am going to file a complaint with the Missouri Atorney General and Consumer reports to see if that will get anything done.

  • Kr
      17th of Aug, 2009
    0 Votes

    SAME THING HAPPENED TO ME! This is BS!

  • Ya
      31st of Oct, 2011
    0 Votes

    I signed with Qwest for a bundled tv, Internet, and direct tv package a year ago. Now having money problems, I needed to cancel most of this. With qwest all went well. When I tried to cancel with direct tv they informed me that I had a 2 year contract. I explained to them that I had bundled through quest and didn't have a 2 year contract. They informed me that quest doesn't but they have one. I said I set it all up through quest. Their reply was that when the technician installed the direct tv and I signed for it, there was in small print a paragraph about 2 year contract. Is this shady or what? Can't afford my bills now and they are telling me that I owe an early disconnect fee. I have looked through my paper work and don't show a copy of any of this. Why can't legit companies be up front anymore? Wish we could go back to the old antenna programming. Where I live we cannot get any tv without satellite. Not even cable.

  • Am
      17th of Nov, 2011
    0 Votes

    you can suspend your directtv account for up to 6 months at a time with no charge a nice way to avoid term fees and let you get back on your feet money wise

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