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Direct TV / Box replacement

1 United States Review updated:

They replaced one box that hadn't been working out of 3 boxes we had and they sent it and I hooked it up then our main box still wasn't working and they said they would replace it for $40 and a new 2 year commitment . I told them we didn't want to commit so after 3 more months of trying to get the box to work we canceled the service and after 5 years they want to charge a $375.00 fee for early cancelation.. I asked 3 different reps why and finally found out it was for the new box they gave me in July. We had had many discussions to show them we didn't want to commit and I recieved no paper work or anything to say the first little box they replaced, which hadn't worked in months was like signing up new. Whew.

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Li
  15th of Jun, 2010
Agree Disagree 0 Votes

I have been a direct tv customer for the second time for now a little over one year. I somehow obtained a DVR receiver that became defective after only having it for about 11 months. I was told that if I return the receiver to Direct TV using their Fed Ex box and shipping account I would not be charged. I later found out I was charged 175.00 plus tax of 187.50. Well, after calling in several times to insure they received the returned device, they confirmed they did, but did not issue the corrected adjustment to the third party company, Multi-band, that I pay through since I am considered an apartment resident. I now have received horrible customer service with the technician, James, and a couple of the representatives over the past 45 days trying to get this issue resolved with Multi-band and Direct Tv. I pay my bill every single month, and I believe some type of fraud is going on between the two companies. All I wish is for good service, patient staff to deal with, and a correct billing total each month. Instead I receive the exact opposite and total confusion between the two companies because they cannot call each other to get my bill corrected. I have my Wachovia statement to prove that I pay them on a consistent basis monthly. I would like a resolution, and an apology from both companies because they do not know how to resolve a simple issue and make the customer happy. Atlanta GA, Latoya

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