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dillards / store appearance

1 United States Review updated:

I just bought $200 worth of clothes from the Dillards Discount Basement in St. Louis (Northwest Plaza). The store boasts of a no return/exchange policy on the door. Not a problem. While shopping in the store, I noticed an odd smell of what I thought was humidity, or bad smell. I later talked to the store employee and complained, he stated it was mold. Well I shopped for about 45 minutes, before my allergies kicked in and I could take it no longer. I took my purchase home and within minutes of taking them out of the bag, low and behold, the mold smell came home with me. I was LIVID!!! Guess I didn't think that the smell would be in the clothes. Makes you wonder how long the clothes have been on the rack and doesn't someone smell that awful smell? So not only do I have to send my new clothes to the cleaners and I cannot get a refund for my clothes reeked with stench. I am still seething!!! I just wanted to pass the word along.

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  • Be
      15th of Sep, 2011
    0 Votes

    I'm glad you posted your experience. I had the same thing happen to me in the store in Lakeland, Fl. I got twelve pieces of clothes at Dillards and when I got home I tried them all on and I noticed a mold smell but didn't think to much about it and I hung them on a rack by my door. Everytime I walked past them I got a smell of them and soon I had a headach that I thought would kill me so I got in the shower in the middled of the night, needless to say I returned all of my clothes and asked if they had anyone complain about mold smell in the clothes and the cashier said no, but when the roof leaks it smells like mold in here. I could tell that she was not telling the truth as she had that funny look in her face. I have never felt so sick in my life from trying on new clothes! So I ordered four bloused from Dillards online to see if they were okay, welll...they smell so much like vitamin A and dye I can't wear them!!! NO MORE DILLARDS for Me!!! Betty

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