DHL Express
reviews and complaints

Dear Sir - To whom may it concern

I am sending this complaint from Rabigh Modern Company, Rabigh. I would like to infrom you that tody (20/12/10) I have felt very bad and cheap manners from from your customer service man who is an Indian guy and may be he is from your Jeddah branch and he is the only one working in Rabigh area. His dealing with the customers is not satisfactory and he doesn't know how to deal with the customers. Some times some documents are missing because he leaves them anywhere because he can't wait even TWO minutes for the customer. This is his usual practice. Please notice this and take action aginst him as to the good relationship of your company with the customers.
Sincerely
Abdu Samad
Rabigh Modern Company
Tel: 422 2038 Ext. 101, Mob: [protected]

Dhl does not care about the parcels. i used to work for dhl and i can honestly say they are the worse courier company. they dont care about your parccels. they kick it, badly loaded and kick it again so u can imagine how your parcel is gonna get to you. 2 out of 5 parcels have damaged boxes. 24 hour delivery?! no such thing but they will charge you for 24 hour delivery. only if you lucly you may get your parcel in 24 hours. recently they start paying selfemployed drivers with a white van to deliver their parcels so once again you can immagine there is no customer service or quality service. i no longer work for this loosers called dhl and recently i purchased 2 bikes on ebay. they failed to collect the bikes for a week and when they did they damaged both of the parcels. i payed for 24 hour service and the parcels only got next to my house(dhl depot) after 3 days, 4th day damaged and 5th day back to sender. now 8 days after i still have no bikes. great work dhl! i start using parcel force, ups and fedex and they always delivered as promised. stay away from this german loosers

Hello, Good day sir/madam

We are about to receive a parcel.On July 24th you have courried the parcel nad right now july 29th 2:00 pm we have not received it yey.This parcel was reported to have left Tehran for Mashhad yesterday at 12:00 am and from Tehran to Mashhad is only one-hour flight.Your agents reported that the parcel will arrive by tomorrow which will be 6 days untill now.

Plz take care of this matter immediately ASAP.

I want you to know I am not condoning DHL's behavior in any way. However, part of shipping is the responsibility of the shipper. If you know the item is not safe to be left, you should opt to make it signature required. Yes, it is an additional fee( minimal) but it ensures your package will not be left at the door. I always recommend that you check the zipcode that you are sending to, different areas have different delivery times and conditions. There are a few outlying areas that DHL must enlist outside couriers such as the USPS or other independent local courier services due to the location of the consignee. I always suggest shipment value protection as I would not drive my car with out insurance nor would i go without halth insurance. therefore, my items that I ship deserve the same protection. The cost is very affordable. $100 worth of coverage is only $.70.
I am a firm believer in making sure I cover my bases. If it is my item, I make sure I am clear on what will happen. If you are un settled by the agent accepting your pacakge, then ask for a supervisor or at least another agent. Wording it in a way so as not to offend will save you much grief in the long run. It's sad that our society has come to the point where we have to think this way, but until we take back control and stand up for ourselves, things will not get any better.

My shipment was not delivered in time. It shows it is with driver since 1000 am and not delivered to me all day. The item inside was mainly food, all spoiled and damaged. One of the worst company and employee. I call customer services to know the status and ETD, the manager not interested. This company is making fun of their customer.

DHL IS A TOTAL SCAM...
They told me they had made 1 delivery attempt when I was home and apparently "I NEVER OPENED THE DOOR" ###.
So the next day the told me they would deliver the package.
I had a plan, I set up some video cameras around my house to prove they would not come.
Effectivelly, they never showed up hence in the online tracking system, it appeared as a second attempt made. I called the DHL offices and they told me they driver was there at a specific time of the day. They even made up a ###ing time to fool me.
I am planning to take this further with the video-recordings I have. I talked to my lawyer already and he said we could start off by sending a complaint letter and later on ask for money...Lots of money.
I WILL DO SO...
This is the THIRD and last time they fool me. This time I paid $180 dollars for the service. SCAM...
I'm planning to get at least $25, 000 dollars for something called " False delivery of information ON POURPOSE".

PLEASE NEVER USE DHL IN YOUR LIFE EVER AGAIN.
AND IF YOU HAVE ANY QUESTIONS CONTACT ME AT: elchurcoquintero@hotmail.com
THANKS.

i too experienced the same problem. i was supposed to get my package from dhl last friday. i called the dhl and spoken to the customer representative, they said there was a handling error and told me to wait till next monday to recieve it. i waited from 3 pm to 8 pm, and kept calling the dhl customer repre and complained to them. these customer representative are useles because they cant help me at all. so when 8 pm came, the dhl still didn't come. i was so pissed, wasted my entire day waiting for a package that never came. today is wednesday and yet i still havnet gotten the package, i used the tracking number and checked my status on the DHL website tracking. the status showed that my package has been shipped on that same monday i waited for. jesus, i called the customer representaive again, she said that my package was delivered to a wrong address. i was like wtf is going on here. how can a deliver guy delivered to a wrong address when the shipping address is cleared posted on the package.. idk, i had a feeling it will be lost.. my feeling came true. now i think i am gonna have to call the supplier where i purchased my item and tell them to ship me a new item. this is absurd, and very unprofessional.

I have the same problem today. I live in Manila Philippines and my bf lives in Lexington Ky. I shipped a 25 kilo box to be delivered to him. It was meant to be a surprise. When I tracked my box, it said that it was already delivered and signed for. But when I talked to my bf, he still hasn't received the box! I got so worried so I called up the local customer service no. of DHL here and Manila to report this issue. I also chatted with some agent on the DHL USA website to complain about it. To my surprise, the agent told me that it got misdelivered to a totally different address! Sheeeesh, I said how in the world could the delivery guy miss the correct address when it's already on the box itself! I am so freaking mad right now! The agent told me that the courier has been advised to recover my box and redeliver it to the correct address. I don't know if they will still be able to retrieve it. God knows if someone already opened the box. I just hope that the one who received it won't open the box. I told the agent that the delivery guy should be fired for what he did! It is such a hassle and I am just pissed. I should've just sent my package through FEDEX instead. I had been sending packages through Fedex and I haven't experienced anything like this yet.

the hub is ohio is a state of the art facility and does not hire "homelesspersons" for two rasons first of off that is the dumbest thing i have ever heard. 2nd reason that all dhl facilities espcially the willmington hub are under the juristiction of the TSA and homeland security and all employee undergo exstensive background checks, becuase we load packages into aircraft. somthing tells me that a homeless person would not even be able to fill out the paper work beucase they have no address. Where ever these rumors come from keep them up i need a good laugh. I agree that from time to time mistakes will be made but i can garuntee that UPS and Fed Ex have the same issuesalong with the USPS.

Your personal Mr. Laiq who deals with whole sale agent. His attitude is very bad and some time he take thns personaly. Some time due to his bad behavour we are facing serious trouble.i request to MD me. Sarfaraz siddiqui, concern manager to take action against him and take necessary action.

Dear honorable and highly respectable sir:

My name is sajid memon and I live in Pakistan Karachi. I applied Sweden universities through D.H.L on 11th of February and last to reached the documents was 15th of February the D.H.L serviceman of Karachi Bolton market branch told me your documents packet was reached three days accordingly the D.H.L serviceman my documents not reached after three days and my documents was reached after seven days and that’s why I have not got the admission in Sweden university due to of late arrival of my documents and it is just because of your poor service and not understand the destination. I complaint three times on the telephone [protected] but no body give the proper answer. I lost my admission just because of mismanagement from the D.H.L.Now again I will sent my documents of the next session and I need the compensation from u because I lost my time I lost my admission just because of the mismanagement from the D.H.L through this e-mail I am sending you the another e-mail in this e-mil all information available like my air-mail no: and the lady name she was received my parcels so kindly solve my problem as soon as possible and give the positive response. Waiting your reply

Best regard

Sajid memon

My contact no: [protected]

My mob: no: 00 92 [protected]

Subject: AWB # [protected]
Date: Wed, 27 Feb 2008 20:40:10 +0800
From: Urooj.Fatima@dhl.com
To: sajidmemon_@hotmail.com

February 27, 2008

Dear Mr.Sajid Memon,

AWB # [protected]

In reference to your email regarding the subject AWB # [protected] this is to update you that your shipment has been delivered and details are already updated to Mr. Abdul Ahad on 19 February in your absence .please find the delivery details as follows:

Delivery Date: 18/02/2008

Delivery Time: 10:54 am

Signed for by: Lena lindman

Hope above mentioned details satisfy your query.

Regards,

Urooj Fatima

Customer Services-Executive

UAN: +[protected] ext 114

Fax: +[protected]

Email: Urooj.fatima @dhl.com

Web Site: www.dhl.com.pk

From: DHL_Freight_Contact_Form [mailto:DHL_Freight_Contact_Form]
Sent: Wednesday, February 27, 2008 4:53 AM
To: Suelyn Tan (DHL DE)
Subject: Contact DHL Freight

Title0 = Mr
FirstName = sajid
LastName = memon
JobTitle = student
CompanyName = n/a
Address1 = flat no: 203 muhammadi mansion al-falah road bihar colony karachi pakistan
City = karachi
County = sindh
Postcode = 75660
Country = pakistan
Telephone = [protected]
Facsimile = n/a
Email = sajidmemon_@hotmail.com
geographicarea = Europe/Central Eastern Europe
ProductsandServices = Other
Relationto = Domestic
Hazardousgoods = No
elem0037 = Only this time (once)
Comments = dear sir, i have sent my parsal 11/2/2208 and my parsal airway bill no is 3180707821stil i have got any idea weather my parsal reached tha destination or not kindly conform me and sent the status of my parsal as soon as possible. regard sajid

actually, LD LOF means that your company has a standing letter on file that states that DHL can leave packages without obtaining a signature. These are not normally left outside but rather on a front counter. I would check to see who authorized such. You can ask DHL to provide you a copy of such document. It should be on file at the locat service center. If it is on file and you want it removed they can do that for you as well. As for speaking to the courier, you need to request to speak to the local service center if customer service is unable to get the service center to comply. They can not provide you with a direct #, however they can transfer you to the local service center office. If all else fails, request to speak to the agents manager.

My Aunt send me a courier through DHL on 11th August. untill now i did not recieve anything, when i contacted with the Airbill no# they said it's been delivered already. to find this thing i spent money & my time but i couldn't find any records that they delivered to my working place. but finally i found out that they delivered to another person. my concern is how they can submit such a important courier to another person coz in the courier clearly mentioned all details. i need your kind attention on this subject & i need my courier as soon as possible.it is very urgent for me.

kindly save DHL name
currently i am in jeddah, when i contacted on following no [protected] in this morning the person not responding at all she's name Ms.Noora
kindly advice and asked her to work propyl

I orderd a package from Hong kong, On the 9th of july Dhl left me a unsuccessful delivery attempt, I than went online and requested Dhl if i can pick up my parcel from one of their office I waited a week for a response and didnt get one, This morning i called Dhl and they just told me that some by the name of Kayla C has signed for my package and it was left at the reception, the thing is I dont have a reception and how can Dhl be so careless and give my parcel to just anyone, can some one please help me please and tell me what to do next.

DHL said they would turn up on the day I picked to deliver a bike I had bought on the web.

Took the day off and waited in for them. They never turned up and there was no reason!

I waited in for them again today and I also called twice to make sure. I was made to feel bad for asking if it would come. Guess what... THEY STILL NEVER CAME.

DO NOT USE DHL OR THE PEOPLE THAT USE THEM . IT IS A JOKE AND THE JOKE IS YOU!

DHL-One cannot complain about service THERE IS NONE! Customer service - usually a different country with a foreign speaking agent. Refund Resolution-WE DON"T GIVE REFUNDS-regardless of delivery status. So what you never got your parcel, should have delivered yourself..

Great Sounding Company-one that will make millions in the North American Market...

If you called customer service and were as irrational as you are in this post, its no wonder nobody could assist you. But I will try.

It sounds like you were supposed to receive a package on Oct 13, 2008. The last scan shows it arrived at the Waco TX truck hub. When you called customer service the rep should have been able to initiate a dock search and email the hub. The rep should have then called you back by end of day or sometime the next day with the result of the search.

Unfortunately, there are good and bad people everywhere. If you call ANY customer service office and are dissatisfied with the answer, hang up and call again. Chances are you will get a competent rep who will work for you and tell you the truth.

Good luck to you. Its only been a few days since the Waco scan? Has customer service given you an update?

The customer service rep should not have been rude, nor should you have been put on hold for any length of time for a request of redelivering a package. That is poor customer service in any light. However, as you stated, it was a RE-delivery. In a business where time is of the essence, and time guarantees are made, you must understand that an am redelivery is not an option. All courier services have am delivery guarantees for next day services. If they start scheduling re-delivery request during those hours, they will not be able to meet the commitments of those guaranteed deliveries. If your package was legitimately attemtped during the guaranteed time frame on the scheduled date, then after that time, any re-attempt comes after the next days guaranteed commitments are met. YOu always have the option of picking your package up at the service center in most cases.
Also, when you call customer service you are getting just that, a customer service office. It is not the local service center, as they are not manned to handle phone calls. Their job is to take care of the packages, customer service takes care of the customers. The customer serivce rep has no control over the delivery of the package. THey simply send the request and the rest falls to the hands of the service center. Unfortunately, sometimes agents( at both levels) are not completely upfront and do not provide complete accurate information to the customer. This is what leads to problems. What I can reccommend is that you obtain the name( first and last-preferably at the beginning of your call- as well as what call center and the time of day you called, so you have a record to fall back on in the event that you are provided poor information. Unfortunately, the only way to get it through the heads of corporate that there needs to be accountability is that customers need to stand up and take action. Maybe if enough people stand up and voice their opinion regarding the problem at hand then they will start to realize that they way they are looking at the whole customer service issue is wrong and the focus must be on quality service to the customer and resolving their issues, and agents need to be held accountable for the information they provide to the customers.

Shipment reference: [protected]. Sent on 11/12/2013, about 9:30 am, paid for EXPRESS DELIVERY and the parcel was supposed to reach its destination the day after (12/12/2013). Checking online about status, today (13/12/2013) at 8:00 am, seems that my parcel is still on the road... . When I phoned DHL to make a complaint, I've been told it's been weather condition's fault and therefore I am not entitled to submit a complaint. Now, my question is: why should I trust such a huge company as DHL to deliver promptly my correspondence (and, not least, pay the fee for express delivery), if an unpredictable factor can delay a parcel because 'there is only one flight per day'? My parcel was on hold for a whole day, because of the weather. What about commitment?

i know how you feel my package is seemingly lost in transit. no ones giving me a straight answer. dhl said they would call me in an 2 hours to tell were my package is . they called and said it was just leaving colorado. i said the web site said it was in riverside california. she checked then agreed with me. now i believe they have lost my 130lb package. poof vanished!
wont know till tommorow since i was refused a phone number to the riverside hub, and they wouldn't let me talk to a supervisor. im freakin out. horrible, i cant believe how bad this is 2 hours to have me tell them there info is wrong and i found kinda were it is myself. give me a break they should be out of buisness. this is so not good.

I'm a US citizen in Germany and needed to renew my passport. US Consulate Frankfurt requires a DHL express envelope for returning the passport. I did everything as instructed and tracked my passport coming back to me. DHL courier says he delivered the envelope today at 11:30 am. NO DELIVERY. NEVER ARRIVED. The DHL courier STOLE my PASSPORT! He was never here and entered false information saying he delivered the envelope. ( DHL is doing nothing about it. I now need to go to the police, travel 5 hours to the embassy in Berlin and wait 4 weeks for another. I have a flight in 2 weeks I must cancel. I also cannot pay for a hotel until another passport comes 4-6 weeks.

I had a package sent to my home from India. The company paid for the shipping and delivery. I got a notice on my phone a day before they said they were going to return it if I did not send $700.00 dollars for import tax and delivery. They did not say what the package was or where it was from but as I was not expecting anything else I knew what it was but did not know how to get in touch with them. I spent the whole morning on the computer to find my package and set them the money but I think it was a scam but don't know what to do about it. I would like to turn them to someone for investigation but don't know where to start.

I work for DHL customer service and I have a few comments about this.
When you ship, there is a waybill attached to the package.
If it is in 3 layers, you as the shipper keep the top copy.
If its just a label, then you need to write down the tracking number.
The tracking # might also be referred to as the awb or waybill #.

As the shipper you do have some responsibility for knowing how the process works. If you have a question, call DHL customer service and ask before you ship. Or take the package to a nearby shipping center.

If you call customer service without the tracking #, the rep will attempt to locate the # using the "zip to zip search". Using the zip of the sender (you) and the zip of the receiver. Also need to give the date of shipment.
Or, if it is less than 7 days since the pickup, we can look up the pickup. After that the system doesn't keep a record.

If DHL didn't pick it up, then its not in the system and so won't honor a loss claim.
I don't know what to tell you about the driver. They don't nec have to give you anything, because you have already noted the tracking # as mentioned above. Did you leave the package at the front door for pickup, or did the driver knock at your door?
Did you witness the driver picking up the guitar? Did the driver use the scanner at pickup? If left at your front door, Is it possible it was stolen by some passer-by?

I'm sorry you lost your guitar, I would be angry too. I see you post is pretty old; I just wanted to give you an idea of how it works from my side.

Speedy

Sir,

Since September 15Th I had placed order for a shipment but this never doen

Please review this e-mail
Kind regards
Dr. Alaa Eltawil

o1oo3o5355
eltaweel38@yahoo.com

From: "Amira Khattab (DHL EG)" Add sender to ContactsTo: "alaa eltaweel" , "Aya Tomoum (DHL EG)" Cc: "Haidy Ghobrial (DHL EG)" thanks you sir for your confirmation

Dear Aya,
new order, this equipment will be reexport to Istanbul

all documents history are with Haidy

thanks to contact Mr Alaa to arrange for pick up accordinly

shpt is door(eltersaa st haram, ma3had elbohoth- till Istanbul airport)
weight:70

offer below
and Dr.Alaa's cell phone
Dr.Alaaeldin A. Eltawil
tel [protected]

thanks

Amira Khattab

Country Marketing & Sales Manager Assistant

DHL Global Forwarding "Egypt"

………………………………………….

Address : Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

General Tel : +[protected]

Dir .Tel. : +[protected]

Hot Line: : +[protected]

General Fax : +[protected]

Dir.Fax. : +[protected]

E.Mail.* amira.khattab@dhl.com

Webmail: http://www.dhl.com

"All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"

--------------------------------------------------------------------------------

For any suggestions or complaints, please contact customer care at +20 ([protected]) or e-mail us at eg.customercare@dhl.com.

P Please consider your environmental responsibility before printing this e-mail
Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request

--------------------------------------------------------------------------------

We Move The World

----------------------------------------------------------------

DISCLAIMER NOTICE
The information contained in this email message and any attachments is intended for addressee(s) only and Confidential. Reading, Copying, Printing, Disclosure, Altering, Distribution or Use by anybody else is not authorized. If you are not a named addressee or have received it by mistake, please notify the sender and destroy it along with its attachments immediately. This message has been scanned for presence of computer viruses, however, DHL Danzas Air & Ocean Egypt is not liable or responsible for any damage that could occur by viruses if happened.

--------------------------------------------------------------------------------
From: alaa eltaweel [mailto:eltaweel38@yahoo.com]
Sent: Tuesday, September 15, 2009 2:09 PM
To: Amira Khattab (DHL EG)
Subject: RE: incove and decleration

Dear Amira
Thank you for your kind cooperation
Please proced with that offer
but we will delever to the Istanbul Airport only and they shall handel it from airport
Please send you rep as soon as you can
and issue us official invoice
Kind Regards
Alaa
Best Regards and wishes

Dr.Alaaeldin A. Eltawil
tel [protected]

--- On Tue, 9/15/09, Amira Khattab (DHL EG) wrote:

From: Amira Khattab (DHL EG)
Subject: RE: incove and decleration
To: "alaa eltaweel"
Date: Tuesday, September 15, 2009, 11:48 AM

Dear Sir

please find hereunder airfreight rates as required, will be following with Ocean freight rates

air freight rates from CAI airport up to IST Airport:

Airfreight Rates
Dest. Station Carrier Currency Min -45k +45k +100k +250k +500k +1000k Fuel Surcharge Security Charges AWB + Fiscal Airline Handling Other Charges
Min per Kg Min per Kg Min per Kg Min per Kg
Normal general cargo ( No outsized shipments nor dangerous goods )
IST MS EGP 380.00 5.50 4.90 4.25 4.10 N/A N/A 80.00 0.80 15.00 0.15 40.90 N/A N/A N/A N/A

Customs Clearance EGP 170.00/Shipment
Pick up charges EGP 180.00/Shipment
Declaration fees EGP 50.00/Shipment
Bonded charges As Actual

Delivery charges from Istanbul Airport up to Final Cnee Address:

Tubitak UME is governmental company and they have intercompany broker. so we cannot do clarance on behalf of them.
We can hand over docs to their broker and arranmge delivery once shpt cleared. Pls see as below charges;

Handling:50.00 eur
Airline’s release order fee:90.00 eur
Delivery charge:180.00 eur (Except Turkish Airline. If shpt arrives by Turkish Airline then pls add on 125eur due to airport truck monopoly)

General Condition:
1. Calculation of weight freight charges is based on whatever is higher between gross weight and chargeable weight (weight / volume allowance: 1Kg = 6000 cm3).
(pivot weight: per container 800kg, per pallet 2200kg, per PLA 1600kg)
2. Above rates are for general cargo only on lower deck positions and are not valid for dangerous goods and oversize shipments unless specifically quoted for.
3. Due carrier charges (AWB fees + carrier handling + fiscal stamps) are still to be added and depend on carrier used .
4. The rates quoted do not include customs duties / taxes charges / storage and warehouse fees, and any governmental approval, which are invoiced at cost against official receipts.
5. The rates quoted do not include obtaining General Organisation of Import and Export approval, where applicable.
6. Airfreight rates quoted are subject to change, if there is an increase implemented by the carriers .
7. Validity of rates are 3 months from date of issuance.
8. Transit times are as per airlines estimates.
9. Insurance is not included, unless specifically quoted for and officially approved. Carrier’s liability is limited to USD 20.00/kg based on gross weight as per IATA regulations.
10. For electronic track and trace, please visit our website at www.dhl.com

term of payment :cash

Brgrds

Amira Khattab

Country Marketing & Sales Manager Assistant

DHL Global Forwarding "Egypt"

………………………………………….

Address : Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

General Tel : +[protected]

Dir .Tel. : +[protected]

Hot Line: : +[protected]

General Fax : +[protected]

Dir.Fax. : +[protected]

E.Mail.* amira.khattab@dhl.com

Webmail: http://www.dhl.com

"All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"

--------------------------------------------------------------------------------

For any suggestions or complaints, please contact customer care at +20 ([protected]) or e-mail us at eg.customercare@dhl.com.

P Please consider your environmental responsibility before printing this e-mail
Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request

--------------------------------------------------------------------------------

We Move The World

----------------------------------------------------------------

DISCLAIMER NOTICE
The information contained in this email message and any attachments is intended for addressee(s) only and Confidential. Reading, Copying, Printing, Disclosure, Altering, Distribution or Use by anybody else is not authorized. If you are not a named addressee or have received it by mistake, please notify the sender and destroy it along with its attachments immediately. This message has been scanned for presence of computer viruses, however, DHL Danzas Air & Ocean Egypt is not liable or responsible for any damage that could occur by viruses if happened.

--------------------------------------------------------------------------------
From: Haidy Ghobrial (DHL EG)
Sent: Sunday, September 13, 2009 9:17 AM
To: Amira Khattab (DHL EG)
Cc: 'alaa eltaweel'
Subject: RE: incove and decleration

Dear Amira

I don’t know, thanks to call Mr. Alaa on his cell number

Alaaeldin A. Eltawil
tel [protected]

Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009

For any further information, please don’t hesitate to contact me

Thanks & Best Regards.

Haidy Ghobrial

Operation Coordinator

MNC Department

---------------------------------------------

DHL GLOBAL FORWARDING

Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

Phone :+ [protected]

Fax : +[protected]

Cell : 016/ 550 1578

E-mail : haidy.ghobrial@dhl.com

Web : www.dhl.com

--------------------------------------------------------------------------------

From: Amira Khattab (DHL EG)
Sent: Thursday, September 10, 2009 3:33 PM
To: Haidy Ghobrial (DHL EG)
Cc: 'alaa eltaweel'
Subject: RE: incove and decleration

Thanks Haidy

Dear Sir

thanks to advise commodity and destination address as well term of shipment

Brgrds

Amira Khattab

Country Marketing & Sales Manager Assistant

DHL Global Forwarding " Egypt "

………………………………………….

Address : Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

General Tel : +[protected]

Dir .Tel. : +[protected]

Hot Line: : +[protected]

General Fax : +[protected]

Dir.Fax. : +[protected]

E.Mail.* amira.khattab@dhl.com

Webmail: http://www.dhl.com

"All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"

--------------------------------------------------------------------------------

For any suggestions or complaints, please contactcustomer care at +20 ([protected]) or e-mail us at eg.customercare@dhl.com.

P Please consider your environmental responsibility before printing this e-mail

Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request

--------------------------------------------------------------------------------

We Move The World

--------------------------------------------------------------------------------

From: Haidy Ghobrial (DHL EG)
Sent: Thursday, September 10, 2009 2:50 PM
To: Amira Khattab (DHL EG)
Cc: alaa eltaweel
Subject: FW: incove and decleration

Dear Amira

Pls assist

Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009

For any further information, please don’t hesitate to contact me

Thanks & Best Regards.

Haidy Ghobrial

Operation Coordinator

MNC Department

---------------------------------------------

DHL GLOBAL FORWARDING

Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

Phone :+ [protected]

Fax : +[protected]

Cell : 016/ 550 1578

E-mail : haidy.ghobrial@dhl.com

Web : www.dhl.com

--------------------------------------------------------------------------------

From: alaa eltaweel [mailto:eltaweel38@yahoo.com]
Sent: Thursday, September 10, 2009 2:38 PM
To: Haidy Ghobrial (DHL EG)
Subject: Re: incove and decleration

Dear Haidy

Would you send me a quote for resending the same shipment to Istanbul

The weight is 70 kg

Thanks

alaa

Best Regards and wishes

Dr.Alaaeldin A. Eltawil
tel [protected]

--- On Tue, 9/8/09, Haidy Ghobrial (DHL EG) wrote:

From: Haidy Ghobrial (DHL EG)
Subject: incove and decleration
To: "alaa eltaweel"
Date: Tuesday, September 8, 2009, 1:08 PM

Dear Mr. Adel

Kindly find attached the invoice

Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009

For any further information, please don’t hesitate to contact me

Thanks & Best Regards.

Haidy Ghobrial

Operation Coordinator

MNC Department

---------------------------------------------

DHL GLOBAL FORWARDING

Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

Phone :+ [protected]

Fax : +[protected]

Cell : 016/ 550 1578

E-mail : haidy.ghobrial@dhl.com

Web : www.dhl.com

DHL will cover up to $100 for loss or damage of an item. If you package is $400 and not covered by DHL's shipper protection, you should still be covered for the $100.

AT&T should cover the remainder and reimburse or reship the item.

Tell us about the actual DHL delivery? Was it left at your front door, or misdelivered?
When you called DHL, did they initiate any search for it and question the driver?

I am having a horrible problem with DHL at the moment. I am talking with all kinds of DHL representatives in two countries, but my box is sitiing in custom office without any movement for a 30 days. All problem is that some clerk just don't do their job. I spent 100's dollars for telephone and shipment and still are at point zero. Can anybody tell me how to find executives from DHL? I need to talk with someone who can do a job.

As for this lost iPhone, this is obviously not the fault of AT&T. Did you get a copy of the shipment summary from AT&T? Make sure that you have obtained this so that you can present it to higher management at DHL and verify that the item had in fact shipped and the status of the final destination. Also contact AT&T about having not insured the package. The best thing I'd say you can do is COMPLAIN, COMPLAIN, COMPLAIN to DHL. Do not stop until you've come to a resolution. I know I've been able to recover cost of packages lost through UPS by this method.. I hope that maybe this can help you!

To the original poster... Are you serious? You ship something overnight on A SATURDAY before christmas. DHL (and UPS and FedEx) do not pick up or process most locations on Saturdays, and definately not on Sundays. Monday, December 24 was Christmas Eve, and chances are there was limited movement on that day since it is like one of the absolute BUSIEST days for shipping companies, and wonder why it is still there on Dec. 26. UPS, DHL, and FedEx all put disclaimers out that shipping IS NOT guaranteed during the last week before and the week following Christmas.

Next year, ship earlier. It is late because you procrastinated.

I am having the same problem!I had some inventory coming in from Italy that was guaranteed to arrive by Monday, Mar 31.
It shows the package aarived in Charlottesville at 7:32 am on Monday, and it has been sitting there ever since. It is now Wednesday, APril 2.

What is mindboggling is that noone can explain why it has not been delivered!

I have never had this kind of problem with FEDEX. I told them I expect a refund and they admitted they owe it, but lets see if I get it.

K

I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time. I recently discovered a billing error where DHL surcharged me over $1000.00 to ship a large package to Saudi Arabia. Luckily I had my DHL quote and package information recorded. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots! They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system. After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake. But hold on, it is a mistake or an opportunity to enhance revenue?
In talking with other EX DHL customers, I realized that DHL has a long history of padding the invoices. So buyer be aware, audit your invoices and do not give them your credit card.

I don't understand how DHL Guangzhou Branch works .
There is always nobody answers phone calls, whenever I call.
Still remember I called many times at 4 o'clock in the afternoon, nobody answered.Well, I thought they were off already.
Again I called on another day morning at half past 9, still, amazingly, nobody picked the phone up. They wouldn't like picking up income calls, then why they have their meaningless phones installed!
An urgent email was sent to DHL in the morning, while its relpy was received in the late afternoon!
We needed clearing customs in time, can this manner be of any help?
No wonder it takes more than a week to clear customs!
If any extra charge occurs because of your honorable neglect, will DHL take fully responsibility?
How DHL runs? Your respectful company has emplyed these professional persons !Do this attitude or these crew satisfy your customers and favor you a lot?
Hope God bless you!

been waiting for passport,original marrage licencse,and bith certificate(original) from canada passport office processing center.sent on dec. 18,2007 arrived at area hub on dec.19 according to tracking number checked on jan.7,2008. we're truck drivers and we had it sent to our terminal not knowing when it would be in or when we would be in our terminal,so we waited and waited till we realised the package should definitely be there by now.calling canada passport we got tracking number, saw it on computer it was last in the area hub the 19th, dhl said it was in the hub and we could come pick it up, we said they could deliver it since we were in salt lake city,ut., about 2074 miles away,and thats what they were paid to do.they said they where going to deliver it the next day! next day they said they couldn't find package. we made some phone calls got to supervisor on jan 9,2008 he said he'll look into it,the 10th we get a phone call recorded from dhl (recorded message) that our package was delivered on the 19th of dec..now until this time nothing of the sort showed on the tracking for deliver now we look on the tracking and thank you for miracles there it was,23 days later, with the name of the person who had signed for our package before... amazing how that stuff works.the person said she did not sign for it and she knew the importannce of this package and would call us as soon as it came in.now we need a letter from dhl to say the passport was lost,so we can give that to passport canada so they can issue us a new passprt, this should prove to be interesting since there computers are now say it was delivered...ain't corperate the best!

A little over a month ago I bought a laptop from Dell. The laptop was assembled in Nashville TN and shipped to me in Louisville KY (if you don't know where those two cities are, I invite you to use any of the online map services).

Dell of course shipped the laptop via DHL -- to turned a one day drive from Nashville to Louisville into a week-long odyssey while they bounced my laptop around two different facilities in Ohio and faked an "attempted delivery" before I finally got my laptop.

After I complained loudly to both DHL and Dell, I received both email and telephone assurances from Dell that I could get future orders without having them shipped via DHL.

In May, I ordered another Dell laptop and a mouse. Dell decided they would ship the mouse separately, with a projected ship date more than a week earlier than the laptop.

The ship date for the mouse came -- and Dell "delayed" the shipment giving a new projected ship date a week later (but still earlier than the laptop).

Today I checked the status on line and it said the order was "changed" (with no explanation of what was changed). The website gave a 800 number to call to find out what "changed" so I called the number. After wading through several layers of voice prompt menus I finally got someone in customer service (obviously overseas despite a fake American name) who first told me that the order was cancelled, not changed. Then told me that orders are never cancelled without notifying the customer; but that her system showed that my order was cancelled and did not show anything about anyone attempting to contact me. Her system also showed that my mouse had been cancelled for "incompatible configuration" meaning that the mouse I ordered (from Dell's website) was not compatible with the laptop I ordered (it was the mouse that Dell sells for this laptop when you order it online). After more than a half hour on the phone to get this much information, the girl offered to find the part number for the right mouse so I could reorder. Fifteen minutes later she had figured out that the part number for a wireless laptop mouse for a Dell Vostro laptop was the same number that they had just cancelled. She then transferred me to "Sales" for them to fix the problem.

At Sales I got someone who finally admitted that the order for the mouse had been cancelled because the shipping instructions were "Not DHL" and that wasn't allowed. (Keep in mind that Dell had had the order for over a week, had delayed it once, and had now cancelled it - all without bothering to contact the customer; and all without also canceling the order for the laptop itself which was also listed the same way "Not DHL")

I asked the Sales guy for his supervisor, so he transferred me to Dell's so-called Customer Care (not his supervisor), we went through the same nonsense all over again (now the third time) before the "Customer Care" lady passed me to her supervisor -- who assured me that no one could do anything about it because the computers are shipped by "Manufacturing" and "Customer Care" wasn't allowed to talk with Manufacturing.

His best (HA!) idea was that he could annotate the order for Customer Care to keep track of the order and keep track of the shipment so they would know where my package was at all times. When I pointed out that this did not give them any control over the shipment he eventually admitted that it was really just the same tracking information that any customer would have available on the DHL website (the same way that I had watched my previous laptop bounced between two DHL facilities in Ohio and watched when DHL said that they had "attempted delivery" while we were home).

By then I had been on the phone with Dell for one hour and twenty minutes and I had to leave for a meeting. The so-called "Customer Care" so-called "supervisor" was supposed to find out who had authority to do something and call me back -- of course he never did call back.