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To whomever concerned,
The purpose of this email is to lodge a complain against the service of one of your sales staff - Andrew Wee, extension number 8632166.
At the beginning, he promised to let me know if he can throw in something for me after I placed my order. My order is placed on the 13th of June and still no news even till Tuesday morning. So I have to make a call down on the 15th June to check what is the matter. It was then Andrew told me that the credit card system is faulty on the 13th but I still don't understand why he didn't call to let me know on the next day, which is the 14th of June. However he seemed rather sincere, carries a rather pleasant tone of voice and have prompt follow-up calls so I let it passed.
However after the order is being sent to the factory, I have to chase him for information ALL THE TIME and even though most of the time he promised that he will call back, he failed to do so. It literally feels like I have to make the whole damn computer myself as when I didn't have the ready information online, I have to call and check and wait for the reply which Andrew refuses to call back every single time. On the 22th June, when I asked him about the delivery date which isn't available online even after 3 working days, I had to make the call near to the closing time of your hotlines and it was then he told me he do not have the information and will let me know the next day. If you have to let me know the next day, you should had call and not keep the customer hanging and then make them call you in the end! And of course I still didn't received a call from Andrew the next day as well. Fortunately, the information is available online then. But that doesn't make it a reason not to call back.
This is my second purchase from Dell as I remembered the last purchase to be rather pleasant. I even recommended my friends to buy from Dell, praising the high service standards and the quality of your products (my laptop serves me well till this day). But this latest purchase is far from satisfactory. In fact this purchase left me full of frustration, I need the computer urgently and I placed the order way beforehand and now because of all those delays, I have to borrow from my friend just to complete the task. If this is the way you treat your customers, I can assure you this is the last purchase I would ever transact with Dell. And advising those around me not to do so as well.
Moreover, less hassle need to encountered from other brands, without the need of waiting for 3 whole weeks and needing to borrow a credit card or cheque book just to make a purchase. Prices are rather competitive as well, with the same or comparable specifications.
$1500 might seem nothing to you but it's an amount which I have to scraped and saved. I expect better treatment for that kind of money.
Feel free to check your call recordings if you have doubts in any of the points I made in this email. All the required dates are stated.
Yours Sincerely,
Megan Tan
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There is no customer service @ dell. save yourself alot of frustration and avoid them like the plague they are. i received a dead computer from them and entered dell hell. once they realized i wouldn't be willing to keep an expensive paperweight around my call was routed to india. this is a black hole but i'd much rather be in a real one. i was put on non-ending hold, sent from person to person and disconnected many times. it took hours and i felt helpless and completely ripped off. it's called the dell run around. i asked for a supervisor and that was refused. finally told one of them i'd be disputing the charge on my ax since they weren't interested in providing any customer service. they said go ahead. i did. funny how there was lots of customer service when they were trying to sell their junk. the agent at ax tried calling for me and she got the same treatment. now i'm going through more time wasted disputing the charge. i'm having to pay out my pocket to ship the piece of junk back. also, the bar code on the bottom of the dead computer had been rubbed off with an eraser. it was pre-owned and sold as new. save yourself some grief and buy from compaq, hp, ibm, or apple. funny but i help people by fixing their screwed up computers. i don't charge them as i feel sorry for them. most people are clueless. when a computer is unsalvagable i help them buy a new one. i use to use dell. ha. not anymore. i have a 90's era cheap little HP laptop that's still working great. i got it for $25 at a thrift store. just needed a little work. guess i'll be recommending them from now on.
Very dissatisfied.
On February 6, 2017, I placed an on-line order for a Canon SD 790 IS digital camera. I paid sales tax, as well as $16.00 for "Next Business Day" shipping because, as I previously explained to a telephone sales representative, I needed the camera to arrive in Greater Boston no later than today, February 11, 2017.
Shortly after completing the transaction, Dell sent me an e-mail entitled "Dell Order Has Been Confirmed for Dell Purchase ID: [protected]."
When the camera did not arrive today, I checked on line -- undoubtedly I should have done this earlier, but I relied on the Dell e-mail -- and discovered that the order not only had not shipped, it is still in "Order Processing."
I called Dell customer service. The first level support person told me there was a problem with verifying my credit card. (Odd! Three related items I ordered that same day from Amazon.com all arrived yesterday.) I was told that I had received an e-mail to that effect. I assured the Dell representative that the last e-mail I had from Dell was the order confirmation. He suggested it may have gone into my spam filter. I checked my spam folder (gmail), but did not find anything from Dell.
I asked whether, in addition to correcting matters, Dell would expedite shipping at no cost to me in compensation for Dell's error. No, I was told. I then asked to speak with a supervisor.
I rehearsed these events with Shekhar (first name), Dell employee # 161031, who also insisted I must have received e-mail notice of the problem and who repeated Dell's unwillingness to compensate me through free, expedited shipping.
I only ordered from Dell because Amazon.com is much more expensive and B&H Photo is out of stock. Never again.
Should have bought any brand - but a Dell. Impossible to get through the maze of people who can't or won't help.
Indian speaking?
Care case id::::::::::7287134
DON'T DO DELL! Unless of course you have a penchant for abuse. I spent the greater part of the life - 4 months, trying to get my problem resolved. I was transferred and each time had to explain my situation and then was told to call a different number in the beginning.Dell became the worst than any. if any one tell me that he is buying laptop from dell i will slap him and definitely stop him from buying. Really, dell will play wit u and ur senses and eat away your time and definitely one will repent for spending some money on dell.
I bought dell studio 1537 laptop in january 2017 with 3 years complete cover warranty with huge sum of money. Its service tag is #FXSR2BS.
------------------------Then after a couple of months I got a problem with blue screen error. Mr. jinendra jain who I have called up and asked for didn’t resolve the case in the proper way from technical team instead asked for whole system format in which I have lost my system recovery completely. Till then when ever I get the issue I use the system recovery I tried to resolve that one but after that I lost even that facility.
This is with reference with the care case id 2453141.
More over the important thing is that I have reported this issue on 23/09/2017. from that day I am calling every day to resolve my issue ASAP. They ran several tests on the system keeping my time hours together on phone. I don’t know how many days I sat with the phone like this.
Then they have gone for RAM and HARD disk replacement on 14/10/2017.for one month I tried every day and requested every one who attended the call in the technical team. At this point of time for the first replacement the issue was not resolved.
Then on 17/10/2017 they have gone for mother board replacement and the problem still persists and the os is not installing and I am not using the system from 23/09/2017. wipro dell service provider came and attended for the service both times and tried to resolve the problem but the problem still persists on that day WDSP fellow told that dell told him that the system will be taken to the service to the delhi and the logistics team will come and pick. I am calling every day to know what happened. After two weeks or so they told me that we are not having provision to drag the laptop to the factory and told to go for replacement.
I have talked with so many people technical team ………lgurupreet, nikitha, shini, javed., every one told that they don’t know and the case should be dealt with costumer care. as I ask costumer care they told that they need to get permission from technical and played with me for around 15 days and atlase sent the documents on 30/10/09
Then I have filled in the details and sent them on 09/11/09 due to some system not available not able to check the mail. Again after one week they told that the documents sent were wrong and send them again. I have sent them again. They don’t even reply for what had happened and the documents are correct or not. I called up and then they are telling that the documents are wrong.
In customer care I had a word with revathi, monalisa, tony, anil rao, surender and many others
Then the carriers didn’t come for another one month for the pick up and asked me to give the system as if I have got. I didn’t give the accessories in the beginning but they insisted me to give them too. I have given all then they are telling that u should not give the accessories. I need the accessories deliberately.and the pick up has bee done on 14/12/2017.
Ms.kavitha swamy sent a mail to me that they will replace within 7- 10 days as soon as pick up has been done
to pradeepreddy.andhra@gmail.com
date Thu, Dec 10, 2017 at 11:22 AM
subject Service tag # FXSR2BS
mailed-by dell.com
hide details 12/10/09
Dear Mr.Reddy,
With the regards to our conversation, I have emailed our carriers to arrange for the order to be picked up by today or tomorrow, Once the picked up is done we will process the replacement order in 7-10 working days .
Thanks & Regards
Kavitha Swamy
Pavan kumar ------also told the same thing. they two are escalating managers it seems. They itself didn’t keep up the promise whom to report with and how my problem will be resolved.
They didn’t keep up this promise neither the pick up happens nor the 7-10 days doesn’t work out at all. This is one of the example there are lots of cases I have encountered like this. They say apologies and sorry which is ment for nothing and doesn’t earn any thing but waste of time. Whose fault is this?
Dell is worst in keeping up their promises. And don’t stand on words.
It was already three and half month I am not using my system. I lost my online writing job and I lost contracts of typing. Who is going to pay for all these. Really dell played with my life. I am in such a helpless situation
Please, this is my humble request if u find the reason or particular person who are responsible for this delay. Please lay them off then only dell survives. Dismiss them mercilessly.
Right now apart from all these still they are telling it will take another 15 days and playing with me. Think once any man on earth will wait these may days paying such an amount.
Last Saturday I purchased a Series 5 color toner from Staples in South Portland. I went home and put it in my good working Dell 924 print and with in 5 minutes it exploded in my printer. I took my printer and the toner back to Staples on Sunday. The Manager spent 2 1/2 hr on the phone with Dell techinal serves, they hung up on him 7 times; to have them tell him that they will replace the toner; but the printer is my issue. The Manger at Staples asked that I leave the printer there so he can see if he can get Dell to replace the printer, because the exploding toner ruined the printer that worked before I put in the Dell toner. The Manager even asked if it was ok for a Dell product to ruin another product that was working just fine before the toner exploded. Dell Technial service told the Manager at Staples they are not authorized; so he would ask the Technial Service department to transferre him and they would hang up on him. I started calling Dell and I got the same thing. Today is Friday, almost a week after the exploding toner issue and nothing has been resolved by Dell. I am at the point of getting an Attorney and sueing Dell. I do know this, I am closing my accounts with Dell and I will never by another Dell product again. I have childern that purchased Dell products in the past; but they will never buy any Dell products again. If Michael Dell wants his company on top; he needs to think about how his customer service that is not in the United State treats his customers.
Do not feel like the lone ranger. They just did the same thing to me. I was approved for a business account two days ago, I even ordered a camera and they shipped it. I placed a order with a sales rep and then changed my mind and submitted another order. These people are a complete bunch of jerkoff's. I will not do business with Dell Again