HelloTech

Had an appointment Thursday at 400. Took off work to go home and they canceled at 300 rescheduled for Sunday at 200 and they canceled at 300. If I do this to them I forfeit my service charge. They do it to me twice and I get paid 10% and 5% off. If I were to cancel the appointment after being assigned a tech it was $25. $50 within 24 hours and the full appointment fee if the same day. So yes I think they charge me for any change yet provide a bare minimum discount when they no show me. The company has no respect for potential customers and our time. Go elsewhere for service.

I recently purchased a new laptop and even though I am comfortable with computers, there were a few applications I wanted but was unfamiliar. I saw that there was an inexpensive service that would come to my house so I made an appointment online which was quickly confirmed. My tech, Quintin, arrived on time ready to go to work. Quintin went step-by-step explaining what he was doing and why. I really appreciated his patience while answering my questions and by the time he left at the end of an hour I felt fully confident. I will be calling Hello Tech again soon to update my desktop. To not have to spend frustrating hours setting up my laptop by trial and error was worth every penny and I could not be more satisfied.

Brad, the tech who came to my home, for my new Dell laptop professional installation, which was offered through Amazon at the time of my purchase, was both extremely courteous and very helpful. He even happened to notice that our new tv hadn't been fully set up properly, (the direct tv tech had left two large black spaces on either side of the picture) Brad said he, the direct tv tech, hadn't bothered to make the picture whole screen. I also asked him for his recommendation for a couple of software programs and Brad helps immensely in assisting me with my choices. I would definitely purchase this professional electronic installation again in the future. Brad is a tremendous asset to your company.
Sincerely, Donna Geddes Haddock

The HelloTech technician who came to my home was polite, knowledgeable and patient with my questions. I am so delighted that your company handled the installation as he hardwired two of the three Ring doorbells using the existing wiring- something I would not have been able to do. Additionally he removed the non functioning old stick on doorbell.
The three finished Ring doorbells work beautifully on my smart phone which your technician showed me how to use. When he completed the installation and set up, he cleaned up and showed me what I needed to keep vs discard. You have an outstanding technician working for you! Thank you again for the excellent service without which I would be struggling to set up my new doorbells. Thank you!

HelloTech was recommended by SimpliSafe when I purchased my new system, and it was so easy to schedule an appointment online. The price quoted when I purchased my SimpliSafe system is exactly what I paid, no extra fees. I received rapid confirmation that my first requested date/time were available (same day at no extra charge). In fact, the tech, Robert, called early to say he had just finished a job in my area and asked if it would be convenient for me if he came earlier. That actually worked with my day, and he was here within 15 minutes. After reviewing what I had to install and where I wanted everything, Robert got right to work. He helped me set up the app on my phone and made sure everything was working properly. I highly recommend HelloTech for their great service.

Kenneth is an intelligent gracious kind snd above the call of duty when it comes to helping a customer like me (a technophobe) learn and understand how to operate my equipment. It isn't a two minute installation as advertised and I'm glad I didn't try it. He understand the product fully and knows every aspect of successful installation and operation. I was most impressed. Tho I had to call him after my bell wouldn't work snd the battery didn't turn green he returned so I didn't have to do what the Ring service suggested namely take the entire unit off to troubleshoot. I had not pushed the battery fully into the unit and was troubled by receiving info that power was poor (it was the old reading) He gladly returned and I compensated him for doing so and delayed his sister's and his dinner and long trip home to help. He knew more than the Ring person and I'm happy I didn't listen. I will research a new battery to see if the one I get acts the same but according to Kenneth it should turn green and he hasn't seen one like mine that powers up but doesn't change color. That's it - he's fabulous - I insisted on paying him for his second trip but he was coming back without asking for anything.
Thank you Kenneth - we need people like you in California. Teri

Three experiences paid 5 times

1. Mounting TV on the wall, the FIRST guy didn't put TV in the right position. Then we call another time, a different guy came did a good job, but we paid twice.

2. Installing security cameras and sensor lights, still not working in Victorville's house. (Paid Twice) STILL NOT WORKING

3. Installing security cameras in Beaumont. The guy didn't finish job. According to him, we ordered 4 small solar panels. We called and sent text, he said to check his schedule. We are not able to get him to reply us back. We have to call handyman to hook up the panels. Then, we found out the security cameras for electricity plug in. We have to return our panels. (paid extra for handyman plus paid Hello Tech). BOTH Cameras and sensor lights are NOT working.

Besides the money paid plus extra money for fixing the wrong installing, the arrangement, our time etc.

NO HELLO TECH. 5 times experiences, only one did a good job, the rest 4 are not qualified.

How did you choose these poor skilled "technicians" Shame on you!

No kidding. Tech came to install a nest thermostat, went up into the attic to work on the furnace connection and then ran off to another job even though the Nest was reading an error. Texted him immediately and said he had to run to a job 70 miles away and promised to return at 7AM the next day leaving us w/out heat or air. Didn't reappear so I contacted customer support who eventually said they couldn't contact him and had no replacement BUT charged me $99 anyway! Got a qualified electrician out who said the Tech left the furnace door open (which disapplies the system), screws on the attic floor and fixed a sheared wire. These guys are not licensed and you are at the mercy of the luck of the draw - BEWARE.

On September 1st I hired Hello Tech to mount a TV on my living room wall. I wanted a professional looking mount so that is why I hired a "pro". The tech mounted the TV without using the in wall cable management kit. So I have two exposed holes in my wall. I call Hello Tech to send a tech to fix the issue. The second did not want to fix the issue because he stated that the original tech should have used the in wall concealment kit and he did not want to go behind his work. Now, I had submitted a damage claim so the second tech should have known what the issue was before he came to my house. I believe he thought he was just there to mount a TV. Called customer service again - and they tell me to hire a third party person to fix - WHAT THEIR TECH messed up. I am supposed to pay someone else to fix a problem THEIR TECH messed up. This is unacceptable. You can only email the damage claim department because they are crowds. I saw the bad reviews but I did not listen. DO NOT use Hello Tech. They do not stand behind their employees to correct a problem. The Manager I spoke with made me feel like this whole situation was my fault. If I wanted to rely on my expert knowledge I would not have hired a company that is suppose to be a professional.

Do not trust this company.

We asked for doorbell installment, but the technician break my whole doorbell system. The whole process is the technician directly removed the old doorbell without turn off the power source and when I asked him why the google nest connector was still left aside. His answer is this is for charging the electricity if we lose power. I trusted him but now it looks like he actually did not know what he is doing and talking! And when confronted with the pressing issue of the doorbell's inability to ring within our house, the technician exhibited no patience. He just left and told me the bell is worked!

Then I asked HelloTech to repair but actually no one help. I require to talk to manager many times and failed. They have a lot of excuses.

I wanted to have a smart thermostat installed. 4 times, the technician didn’t show and I had to call the company to find out where the technician was. The technician didn’t notify me they weren’t coming on any of scheduled appointments. The company just wanted to reschedule after each no show. I cancelled my request for service after the 4th no show. Poor selection of technicians and with no work ethic.

HelloTech is incompetent and unreliable: they promise to do one thing, do another (which doesn't solve the problem), and make you pay for the useless work they did. When technicians see that his exercises didn't resolve the issue, they just disappear. Customer service shows the same behavior: they promise that the issue will be corrected, contact you for additional information, after this customer service representative disappears. I have a Nest Hello video doorbell installed and working properly. However, chime box did not work with it. HelloTech was supposed to make it work. When technicians cam they claimed that the problem is transformer and they have to change it (I already changed transformer before myself). After they changed the transformer (and charged me for the unnecessary change), they found that this doesn't help (I found it before myself). So, they suggested to either buy a new door bell or leave the issue as is ("why do you need the chime box at all?"). At this point technicians simply disappeared, and I had to pay $182.95 for the service I don't need. Note that control of payment is with HelloTech, not with customer: company takes credit card details before sending technicians. In summary, if you cannot do work yourself, HelloTech will not be able to do it either. Unless you want to give $200 as a present, stay away from HelloTech.

Installer from HelloTech came on Tuesday, 9/8, to install 2 NEST thermostats. He had the wrong phone number and showed up unannounced. There was no email confirmation or order number. His information was also incorrect in that it incorrectly specified a NEST doorbell installation. He installed the downstairs NEST thermostat successfully. However, when he tried to install the upstairs thermostat, replacing a Honeywell programmable thermostat, he could not get cool air to work. He returned and re-installed the Honeywell thermostat, but still could not get cold air. The system was working at the time the technician began the installation. An HVAC technician from a different company came Wednesday, 9/9 and found that a circuit board in the heat pump that switches the mode from heating to cooling was burned out because the circuit breakers were not turned off before the NEST installation. NEST instructions clearly advise turning off the power before attempting the installation. The board, which will take a week to obtain, will cost well over $500 with installation and a second service call with no guarantee there isn't more damage. HelloTech, headquartered in Los Angeles, takes no responsibility for the damages. The person they sent was certainly was no "expert" in either electrical work or HVAC systems. I would never use HelloTech again. Their "guarantee" is meaningless.

Made an appointment on Thursday for 3:00 PM Friday. I was told updates regarding service would be texted or e-mailed, I foolishly assumed this regarded early availability of services or delays in services but not cancellation without direct contact. 3:00 PM rolled around and I had received no notifications so I checked through my e-mail boxes and found a cancellation message. I was told the appointment was cancelled because of an issue with the card I put on file for payment of services. This issue may have been caused by my recent move and the payment address not being updated in the system yet (I don't what the issue actually was); I received no phone call to query or resolve the issue. When I asked if I could get someone out same day if payment authorization could be achieved I was told it was not guaranteed. When I asked why I simply got an e-mail saying my appointment was cancelled but no phone call to solve the problem and keep the appointment it was repeated to me that all service updates are sent through text or e-mail. I guess HelloTech likes having technicians sitting around not earning payment for services. This was short notice because I just moved into a new house a couple of days ago and none of our household goods have arrived yet, to include my tools, and I'm leaving the country for a year tomorrow. Now I will either just spend the money on the tools needed tonight or my wife will have to deal with the technician on her own while taking care of a toddler and an infant.

On Friday the 15th I contacted HelloTech via their chat to check if an item was in stock before I ordered it. I was told it was in stock, so I placed my order online. The email said I would receive the shipping information in 3-5 business days, and was provided a link to manage my order. Over the weekend I tried to view the order using the link, but each time it showed an error and that there was no order under that number. I contacted the company via chat Thursday and again Friday to ask about my order. Each time I was told I would receive the shipping information in 3-5 business days after I placed the order. Saturday I still hadn't received any information, so I used the chat again. I was told the issue was being transferred to tier 2 support and I would hear from them in 24-48 hours. On Monday the 25th I still hadn't heard from shipping nor tier 2 support, so I used their chat and requested a refund. I was told it would take 7-10 business days to refund me the payment. So, I paid them just over $180 for my item which they immediately charged to my card, had to wait 10 days, only to be told it would be another 7-10 days before they return my payment. For a tech support company they sure seem to have issues with their technology. From my perspective this seems like a scam. They charge customers a monthly fee for memberships and take orders for products, but weren't able to send me any information nor could I look it up myself, and never sent me the item. Sure seems shady. I recommend staying away from this company.

Recently purchased a home security system and hired HelloTech to do the install. The tech arrived late for the appointment. He installed the sensors randomly. Example, if we open the front door, the system would say "back window open" or open the bedroom window and the system would say "garage door open". Which leads to the next issue, when he left one of the sensors had failed. Given that they were placed randomly, I had no idea which senor it was. He also connect the system to the wrong wifi and left the cameras not working. I called the company to have someone come out and fix the sensors, cameras and wifi issue. They sent a different tech a couple days later. He arrived and thought he was there to install cameras. Finding out that was not the job he was there to do, he left without doing anything! Told me to call and get someone else out there to fix the first guys mistakes. HelloTech's recorded message even says if you need something additional taken care of, no need to call, the tech can handle it while he's there. Needless to say I called repeatedly over the next few days with HelloTech telling me they would "escalate" my issue. No follow up appointment was made and the I finally received an email from them stating "We're sorry we couldn't complete your service". "We do our best to provide a successful resolution to each service, but it's not always possible". Funny because there emails always include the line - If you're not 100% happy, we'll do whatever it takes to make you happy. Really? Horrible company and horrible customer service, avoid! Paid good money for bad service!

The tech came to my property, to install several security system products. Among those he completely destroyed the video doorbell product by charging it incorrectly and subsequently mounting it incorrectly and in the process damaged the product and had to be returned to the seller. The technician said he has experience with such product installation but it turned out he has very little experience which was apparent when both the HelloTech technician and I were on the call with the seller's technical team who said the initial charging of the product was incorrectly done. I had to return the product and get a new one from the seller. When I called the HelloTech customer service complaining about the service they said they will escalate to a manager, said they would come back to correct the issue ones the new product is received. The manager called me 2 days later but wasn't of any help at all. I did receive the new product within 3 days. I have been in contact with HelloTech since then trying to get this situation resolved and it has just been an enormous wastage of time on the telephone. I keep getting told I will be called back soon (or get an email) but had need to call back several times after waiting for hours. I just want my video doorbell installed. The whole point of me hiring this service was so this wouldn't be a giant headache. Even today when i called them the customer service hung-up on me after a few minutes of discussions and never called back. I have never felt so scammed from a company before. This was a total waste of my money and time and the quality of work even for the other products that were installed that day was poor.

Have used Hello Tech services for over ten years, and enjoyed good service. However--called to schedule an appointment to have a tech come out and install a new computer. It was an additional charge to transfer data. I agreed to the price and mentioned that we also needed to have our printer hooked up to the new computer. She told me that was included in installation price and she ensured me that she added the printer install in her notes to the technician. The technician arrived on time. He was excellent. He installed the computer and performed the transfer data without any issues. After he left, we realized the printer was installed but not the scanner--which is part and parcel of the same machine. That is to say that the printer and scanner are encapsulated in the same machine. I called hello tech the same day and was told that I would be charged to have someone come out to install the scanner. I informed her that I was told that we had a 30 day warranty on the service and emphasized to her that the printer and scanner where one machined. She stated that she would still have to charge me for another visit. So, okay--I called a tech and paid an additional fee of 60 dollars to have the scanner installed. I am done with Hello Tech. I was in the habit of telling friends and family members to use Hello Tech for computer, TV mounting, etc. services. Not any more. I wasn't going to complain because I was told nothing could be done, however Hello Tech wouldn't have knowledge of this incident if I didn't complain. In my opinion, it was false advertising to tell me that the work was guaranteed for thirty days. That warranty didn't last 24 hours!

A "0" rating if I could!Dealing with HelloTech was the most frustrating experience ever! We purchased a 65"TV and the mount from Walmart. We paid for installation with the purchase. I started getting emails from HelloTech the day of our purchase. They wanted to set up an appointment for installation once we received our products. Once received I called to schedule installation. They said it could be done the following day. I had to keep calling HelloTech as there wasn't any communication on their part. Every time I called ( which was many) I got the same response with no commitment on when it would be installed. I continued to give them other dates and times but it never happened. Finally I was told an installer had been assigned & I would be notified of the day & time he could come. Again I kept getting no response from the company. Finally an employee of the assigned installer called me personally and we set up an appointment, no thanks to HelloTech! About 10 minutes after the installer arrives I get a call from "John" saying the tech can't mount the TV without an additional $45 because they weren't aware it was to be mounted above a fireplace. They most certainly did know! HelloTech asked me to take pics of the TV, mount & installation area which I did on 1/5. No mention of additional charges. The installer gave my husband the number to call. John told my husband either pay the $45 or the tech would have to leave. We could cancel the job right then and get our money back from Walmart. Really... It felt like being held hostage. Who wants to go through all this BS again. We ended up having to pay the $45 so it would be installed. DO NOT USE THIS COMPANY! I will also be contacting Walmart so they know how this company works.

It was awful. Can I give 0 stars? After ordering a mounting for a 65 inch Oled television with the brackets already secured to the wall, specifically asking if there would be an additional charge because I thought it would require 2 people, I was told no. I was not home when the tech Richard S. Arrived because I was on the way home from a doctors visit, but my wife was at home. When I did arrive home the television was already on the wall. The first thing I asked was do you dispose of the box and the packaging materials, because it was all over my breakfast room and strewn over the floor. He quickly responded no. The tech then stated I need you to sign here. I said I'd like to check out what you've done first. I noticed the wires were all along the bottom of the television between the bottom of the television and the top of the mantle not zip tied off and very unsightly. When I asked if he was going to neatly bring the wires together, he said No! That I wasn't charged for that and hellotech didn't know how to charge for it. Again rushing me to sign off before I could finishing reviewing the installation. My wife then told me she had to help mount the television to the wall. I was in total disbelief. I had specifically ask about the number of people when I placed the order because I thought it would take two people, I just didn't know one of them would be my wife. There were chunks of styrofoam left behind the tv to allegedly keep it even. The tech had no Idea where the remote control was. The tech Richard S. Was rude, obnoxious, combative, disrespectful and totally unprofessional. So for 132.00 my wife and Richard S. Hung the television and plugged it in. Richard S. Also forged my signature on his hand held computer, because I would not sign.

So, I had a sitch with my BOSE home theater system and needed it uninstalled and a new one installed. I called up HelloTech and made an appointment for the next day, Sunday. The CSR on the phone was cool and repeated everything back to me, including my name and phone number. But then, all the techs declined to do the job on Sunday, except for Carlos who said he could do it on Monday at 9 AM.

Carlos showed up on time, but said he tried calling me numerous times and couldn't get through. I had to explain to him what the job was going to entail, which was kinda annoying. But then, he apologized for the phone reps and said he has standards for communication. He also said the job was going to be more expensive because it was a big job. He said he would call his boss to get the adjusted charge and then...he just left. No word, no call, no nothing.

I was pretty ticked off, to be honest. Carlos seemed like he was all talk and no action. I mean, who just bails on a job like that? I found out later that he's apparently filthy rich and just does this as a hobby. Well, if that's the case, he should find a new hobby.

So, if you're in the 93010 area and need work done by HelloTech, I would kindly decline Carlos. His integrity for work is clearly not there. F Carlos.

This company, HelloTech, was a complete disaster. I was so disappointed with their customer service experience. I tried to schedule an appointment with them online for Saturday at 4:00 pm. I received a confirmation email and text message that a technician named "Jamie" would be coming to my house. I waited all day for "Jaime" to arrive, but he never showed up. Around 4:15 pm, I decided to call the company to make sure that the technician wasn't lost. The person on the phone told me that they needed to get in touch with "Jamie" and that they would call me back. I waited for 20 minutes, but I didn't hear anything from them. So, I called them again, and they gave me the same script as before. A few minutes after I got off the phone, "Jamie" called me. At this point, it was already 4:45 pm. He told me that he was stuck in a neighboring town, which was over an hour away, and that he would be on his way in the next hour, making him at least 2 hours late. I called the company again, but they said that there was nothing they could do and asked me to reschedule. I was so frustrated because I had waited all day for this technician to show up. All they had to do was call and tell me that they were running late, but they didn't. This company doesn't value their customers' time and business. They don't deserve a chance to work on your home. Don't waste your time with this scam.

So, I had an appointment with HelloTech on the 17th, but I had to reschedule it to the 23rd because I needed the $143 for bills. They sent me an email confirmation that stated, "You will not be charged until the job is completed." But, to my surprise, on December 9th, I saw that they charged me $143! I was so angry and frustrated because I needed that money for my bills. When I called them, I spoke to a guy named Ray, and he told me that it was just a preauthorization, and I wasn't charged. But, on my end, it's the same thing! I don't have access to that money anymore, and I needed it for my bills. I've worked in customer service for many years, and I know that a preauthorization should be a minimal amount, not the full amount!

I felt like they were lying to me and scamming me. I wasted my time and energy on them. Ray put me on hold for a long time while trying to get me a supervisor. I was so frustrated because he didn't keep me in the loop. He should have let me know that he was still working on getting someone. But, he couldn't get me a supervisor in the end. I was so disappointed with their customer service. It was horrible!

I decided to cancel my order and report them to every agency that has anything to do with them. Taking money out of someone's account without permission is fraud, and it's illegal in the United States! They went against their own promise of not charging until after the service is completed. It's not fair to the customers who trust them with their money.

In conclusion, I wouldn't recommend HelloTech to anyone. They are not trustworthy, and their customer service is terrible. They need to be more transparent with their customers and keep their promises. I hope they learn from their mistakes and improve their services in the future.

I recently had an experience with HelloTech, the TV mounting service that is offered by Target. I purchased a TV from Target and decided to use their mounting service to get it installed. A technician by the name of Justin was sent out to mount my TV. However, my experience with Justin was far from satisfactory.

From the moment Justin arrived, I could tell that something was off. He lost his keys in my front yard and was frantically searching for his cell phone that he had also dropped in my yard. This should have been a red flag for me, but I decided to give him the benefit of the doubt. Unfortunately, that was a mistake.

Justin proceeded to mount my TV on the wall crooked and too low. Once the TV was up on the wall, he realized that he had forgotten to attach the cords. He then attempted to take the TV down, but was struggling to do so. In the process, he hit the TV on my wall and also on my telephone jack, causing damage to my TV.

To make matters worse, Justin proceeded to call HelloTech and lie about the damage to my TV. He claimed that the TV was damaged during delivery, which was not true. This all happened on January 20th, and as of the date of this review (March 15th), I am still trying to get HelloTech to resolve this issue.

I have spoken to several supervisors and members of the resolution team, but they have all refused to speak to me or give me a call back. The last time I spoke with someone from the resolution team was in February when he asked for pictures of the TV and any other pictures I might have. Once I sent those in, he stopped responding. When I called back, I was told that he was no longer with the company.

Overall, my experience with HelloTech was extremely disappointing. I would not recommend this service to anyone, as the technicians they send out are clearly not trained properly and the customer service is lacking. If you are looking for a TV mounting service, I would suggest looking elsewhere.

I recently had an experience with Hellotech contractors that left me feeling extremely disappointed. My wife had purchased a TV bracket mount through Walmart order#***464, and we decided to have Hellotech contractors install it in our bedroom wall. Unfortunately, the installation was not done properly and the bracket fell off the wall, causing major damage to our 65" TV and the wall itself.

Upon further inspection, we discovered that the bracket had not been secured to the wall studs as it should have been. Instead, it was only attached to the sheetrock drywall. This is a clear violation of the instructions that came with the TV bracket mount, which clearly state that it needs to be secured to the stud on a sheetrock drywall.

When we contacted Walmart and Hellotech customer support, we were informed that the installation was only guaranteed for 30 days after installation. This is unacceptable, as the person who installed the TV bracket mount clearly did not do the job properly. We are now seeking a refund for the installation and compensation for the damages caused by the contractor's negligence and malpractice.

We are confident that Hellotech contractors are insured to cover this kind of issue, and we have attempted to contact their customer service twice to resolve the issue. Unfortunately, the phone calls keep cutting off and it seems as though they do not want to work with us to reach an agreement.

Overall, I am extremely disappointed with the service provided by Hellotech contractors. It is clear that they did not take the necessary precautions to ensure that the installation was done properly, and now we are left with significant damages to our TV and wall. I would not recommend their services to anyone, and I hope that they take responsibility for their actions and provide us with the compensation we deserve.

Firstly they say that they don't charge you until the service is complete. Well, that's complete bull$#*!, they charged me instantly and promised me that the service is basically guaranteed. So then comes the day they were supposed to install my tv, the tech calls last minute and says he can't make it and that i'll have to call and reschedule. Well, nobody ever freaking picks up, took me an entire week to get a hold of someone, then they just tell me to reschedule online. So after i rescheduled to the next week (so the next scheduled date is 2 weeks after the missed installation date). I take the whole day off of work just to be there. Lo and behold, tech doesn't show up, and this time doesn't even give me a call. I ended up talking to their chat because nobody $#*!ing answers the phone. He once again just tries his best to get me to stop using the chat 'oh i promise he's on his way, please close the chat window.' and then I get an email saying that the tech is unavailable and they 'are currently looking for another tech'. $#*! it's been 3 weeks since I paid, and those incompetent [censored] still haven't gotten $#*! done. And then I find out they also automatically added me to their $#*!ty tech subscription and charged me right away without my knowledge.

So, I hired this company called HelloTech to install a SimpliSafe alarm. The tech came over and said he was in a hurry and needed to finish the job quickly. He even asked me if I could help him unbox and connect everything via my iPhone. I thought it was a bit strange, but I agreed to help.

He started by installing two door sensors, which seemed to go smoothly. But then he moved on to a window and couldn't get the sensor to stick. So, he decided to drill a hole into the window frame. Unfortunately, the window glass immediately cracked all the way across. I was pretty upset, but he asked if he could continue. I declined and told him to stop the job immediately. I also asked him to file an incident report for the damage he caused. But he suggested that I do it all via email, which I refused. I asked him to file the report while still on site and on speaker phone.

The tech was very unprofessional and unequipped to do a simple job. He didn't even apologize for the damages he caused. Now, I have to deal with getting my property repaired back to its original form. It's a brand new home, and I'm really upset about what happened. HelloTech has been extremely unresponsive, and I'm afraid I might have to take them to small claims court. I'm also telling everyone I know about how horrible and unprofessional this experience has been.

I would advise anyone to proceed with caution when dealing with HelloTech. They don't seem to care that they damaged our brand new home, and they haven't responded to any of my calls, emails, or chats. I suggest hiring a company or individual with better practices. Overall, my experience with HelloTech was a 0 out of 10.

I gave a call to hellotech.com to get my TV wall-mounted and they sent a technician named Bryan. However, I was disappointed when he arrived three hours late. To add to my frustration, he made a total mess of my new wall by drilling holes and scratches everywhere. He couldn't even mount the TV straight and the soundbar was even worse. The technician used the wrong screw and drilled into the brand new soundbar to fit the screws he found in his truck. He even dropped an extension cord behind the wall, which is against electrical code. After six hours on the job, he said he couldn't mount the TV or soundbar and suggested coming back another day.

I contacted hellotech.com to complain about their awful technician, but they said they would have to send someone out to assess the situation even after I sent them photos of the destruction. They took another reservation, but couldn't keep it and said they needed another week to find someone. I was extremely disappointed with their service and decided to hire a guy I found on Yelp. He has been fixing problems caused by HelloTech technicians regularly.

I strongly advise against using HelloTech. Their technicians are just random people without a license. I suspect that their technician application is so easy that anyone can complete it. According to the guy I found on Yelp, who fixed the TV, holes, and soundbar in just 30 minutes, they don't even pay their technicians on time. Everyone should know that this service is totally lousy and awful.

I bought a Honeywell Smart Thermostat from HelloTech in mid-November and hired one of their technicians to replace my old thermostat in my brownstone. The technician installed it, but didn't check to see if it worked. Unfortunately, it didn't work at all and my house was without heat for me and my tenants. I called HelloTech within a few hours, and they promised they would reach out within 24-48 hours. However, they didn't keep their promise. My house was without heat for six days in 30 degree weather, and I had to call them every day to try and resolve the issue. I talked to some customer service agents who were absolutely useless and promised to get back to me, but they disappeared completely.

Finally, I had to hire an emergency electrician to come in and tell me that the thermostat was faulty. When I finally did get a hold of someone at HelloTech who did something, one week later, they told me I would have to return the thermostat, wait for a new one, then make a new appointment with a technician. That would mean 2 1/2 weeks without heat in December. They offered no solutions whatsoever.

This was an absolute nightmare. DO NOT HIRE HELLOTECH. I have never received such horrendous customer service in my life. I have been emailing them every three days since trying to get a full refund for the thermostat (which they finally provided me a UPS shipping label for) and the labor. This cost me about $900 more than it should have, with the HelloTech cost plus the emergency electrician. It was truly unbelievable. I've had plenty of bad experiences with contractors, but this one takes the cake. BEWARE.

I decided to give HelloTech a try because I'm an older fella and I thought it would be a good idea to have someone to call if I ever had any problems with my computer. I placed an order last week because my computer kept freezing up on me. They told me it would cost $99 on top of the joining fee for HelloTech to send someone to my house, but I figured it was worth it to get my problem solved. They sent me an email saying that a tech would come to my home on July 20, 2020 at 9am. But when Monday came around, nobody showed up and nobody called to let me know what was going on. I waited until noon and then I finally texted and called to ask what happened.

I talked to a guy named Dex and he said he would get back to me in an hour, but he never did. I texted him again and he asked me if I still wanted to place the order. I told him yes, absolutely. Then today, July 22, 2020, I got an email saying that a tech would be coming on Thursday, July 23 at 2:30pm. I was okay with that until I got a phone call from a tech who said that he had my name and cell number but he wasn't sent any paperwork so he couldn't come on Thursday. I could hear people laughing in the background and it made me really mad. He told me to call HelloTech and tell them that he didn't get any paperwork. He said something about the people who schedule the appointments being in other countries.

Now I'm really irritated. I called HelloTech and got the same guy, Dex. I told him what happened and he said he would get someone to come on Thursday at 2:30pm like they were supposed to. I asked if I could talk to a manager and he said he would have one call me back in 24 hours. I asked him if there was a manager I could talk to here in the states and he said he would have one call me. I don't think I'm going to renew with HelloTech. I paid for a whole year and I only used it once and the process to try and get a tech seems so unorganized and frustrating for me. I think I'll try someone else next time.

In August of last year I ordered the yearly membership from hello tech as we just purchased a house and had items to get done.

1. On 10/26/22 4:16pm a tech came out to mount a tv as well as put the wires behind the wall.

leading up to this I received multiple texts and calls going back and forth to make sure we had the items he needed. Due to his pushback that he could not mount the tv in the basement because of the "metal frame" we cancelled the 2nd tv being done.

2. Tech mounted the tv. We asked him multiple times that we thought the tv was mounted too high but he reassured us it was the correct height.

3. After cutting holes in our wall to install the wires behind the wall and putting in the brackets he informed us he could not finish it because he needed to drill a hole to run the wires through and he did not bring the bit with him.

4. After he left we looked up all the information and realized the TV was mounted too high (based on standard height) and we also realized that the tech should have been prepared with the bit because it is not unusual to have to drill a hole to run wires. We lowered the tv ourselves one week later as it was clearly too high.

This was very disappointing but not the end of the world as I am a little handy and a good portion of work was done.

5. So earlier this week I ordered my new computer set up. I did all the plugging in of the computer and monitors but needed help getting the computer to run a dual monitor. I put all of that in the notes of the order.

6. Just like last time before the work gets done I get a phone call telling me what they cant do, and making me defend what I want done.

7. After explaining it to him again he says it was not on the order. At that point I realize I am getting the same bad service all over again and I told him I would call hello tech about it and never mind as he has no intention of helping and taking care of me and I would probably be left with a mess again like the tv mount.

I have enclosed the pictures of the tv below as it still is not done and you can even see the drill holes where the tv was mounted by the tech and where we had to lower it to.

At this point I would like a full refund of the membership, we signed up in good faith and everything we have asked for has been half done or not done correctly. I now either have to do it myself or hire someone that actually will take care of us.

I should not have my call disconnected

I should not have to finish the job of the tech

I should not have to defend my order on the phone to the tech everytime

I should not have to call and complain if the service should be done

I should not be made to feel I am lucky if the tech is coming

I should have better service and be treated like my business is appreciated. I had planned on having a bunch of outside flood lights as well as cameras installed later this spring and all I feel is that if I used hello tech I would spend thousands of dollars and get nothing close to what I paid for.

TV2 wires that should be behind wall

TV3 bottom bracket in wall but not hooked up

TV4 top bracket not hooked up but in wall.

TV5 top bracket but to the right you can see the drill hole from the tech that was 2 high.

TV6 same as 5

That top drill hole was 89 inches so with the tv mounted it was 103 inches off the ground almost 10 feet in the air at the top.

UPDATE: I sent this email to [protected]@hellotech.com after spending over 2 hours on 4/28/2023 multiple calls with the "membership" team and was advised to send the email as it has been escalated and that is where I need to send the info to. I did so and for the last 15 hours I have received 5 emails back stating that I need to call and reach out to "Membership" as the "Support" email cannot help me. I just called again to the 1-800 number and they requested that I restate everything so they can find me the area to help me. This is an endless loop. The service has been the so bad I do not think I have ever experienced a company like this.

Todd Beecher

[protected]

Complaint Against Hello Tech The Google Nest Cam was installed on my property on January 12, 2022 by HelloTech to a different location than the one we mutually agreed upon. Later I discovered it was illogically installed too high out of reach. I am 8years old and do not climb ladders, and am unable to locate anyone willing to climb a ladder to a height that requires a professional's expertise so that the camera can be charged periodically. First Energy Home, HelloTech, and Google, working in partnership, need to work together, to guarantee the product and services. The camera currently is not working as promised, as it does not take a video of action in the monitored area (Google case number ***. On January 19th I sent to HelloTech an Email requesting that the camera be relocated to a safe, accessible location and that there ought to be no charge. Then I discovered the camera was not working as promised, so I contacted Google (Case Nos. *** and *-*** when I talked with ***). So Google has a record of the dysfunctional camera they sent me. On January 24th HelloTech's *** assured me that there is a *0 day guarantee so that a charge for that visit would not be necessary, but he would have to get authorization and get back to me within 24 to 48 hours. That did not happen. So on January 26th, twice I phoned HelloTech ***, to ask about the status of my request. But after holding for an hour each time, it was clear my call would not be picked up. In recent days the camera consistently reported the battery life at 71%. Today the battery is reported at 77%, another malfunction. The problems with the camera cannot be determined until the camera is examined by a technician. So currently this complaint is directed at HelloTech to retrieve the camera from it's illogically high location. HelloTech keeps stalling, as February 12th approaches, the *0 day guarantee will not be in effect.

On July 1st, I had a Hellotech appointment for a TV wall mount. The technician arrived at 3 PM for what was originally a 1 PM appointment, and after only being there for a few moments said he had to leave and come back for a part he "forgot". When he came back he went to the upstairs bedroom and mounted a 32 inch TV onto the wall mount. I did not receive a paper statement, instead the tech had me e-sign and I was advised I would receive an email confirmation reflecting the $***. What I received was an email reflecting a sale of $*** with no explanation as to the additional charges. The service was for a wall mount which I was quoted $69 and "tilting" which is an additional $59, and lastly "cord masking" for $38. Some background- this a 32 inch smart tv so no need for cable wires or HDMI cords, just the power cord. I contacted hello tech on the phone number provided to me by the technician, and it was a nonworking number. I was able to connect with a representative via chat who explained the breakdown as such: TV Wall Mount Installation - $69 with the Tilting 17" - 49" - $59. And here are the add-on service. In-wall cord concealment - $69 In-wall cord concealment-Parts Included - $*** External cord masking (Tech provides parts) - $39 So- I was charged for services I did not receive. I am even disappointed with the "tilting" as the tech basically discouraged us from trying to touch the tv because it was unsteady?! I explained to the representative and even sent pictures showing the back of the television and she could see that we should not have been charged for add ins. Even the cord masking- All he did was wrap the cord loose around the wall mount. I was told my concern would be escalated and I would receive a refund- I have yet to hear back after almost a week and have been unsuccessful when trying to reach them. I have waited on hold for over an hour between multiple attempts with no answer on the phones. I would like a resolution.

On June 4, 2022, I scheduled with HelloTech to have my Ring video doorbell and floodlight camera installed. When the technician *** arrived on June 6, 2022, he explained that he couldn't install it. He said that HelloTech won't complete an installation that requires establishing power. Since he was still able to install the doorbell, he suggested canceling the service since my payment was still pending. He then said, I could pay him directly through cash App or Zelle. Upon hearing this, I asked him very clearly whether or not it was against company policy to pay him directly. I wanted to be sure that I wasn't violating any terms of service or voiding liability. He said very clearly that it wasn't an issue or any violation of policy. Therefore, I paid him $99.00 for the install of the Ring doorbell. He completed the installation and it was subpar. He left wires exposed and then covered them with clumps of silicone. It is a safety hazard in addition to looking quite bad. After he left, I went to the HelloTech website and saw in the FAQ that technicians are not to take direct payments. I reached out to HelloTech via chat and after explaining the situation with documentation of payment and pictures of the install, he said they would request a repair. They requested an email with the documentation and upon receipt, asked me for dates I would be available. I sent them the dates and didn't hear back. I sent another email and was told that they were dealing with high volumes of customer inquiries and would follow up. Since it has been over a month, I inquired again today via chat. I was told that they have now denied the request. I asked to speak to a supervisor and was told no one was available. I am not sure how they denied the request after agreeing to fix the issue. I left an honest review on 6/20. Now the request went from approved on 6/17 to being denied which speaks to possible retaliation. They also never emailed chat transcripts per my request.

I requested HelloTech to install some electronic equipment in my new home. I started this process on September 14, 2022. As of today, 10-6-22, I still don't have all of my equipment installed. I have constantly had to call them to request technicians. The first THREE technicians started working on our equipment and then failed to come back to finish the job. The first one came late and asked could they come back to finish the job the next day because it was getting late. He came back late again the next day and still didn't complete the job. He then told us he would have to schedule another time to finish the job because he was going out of town. We requested another technician. The next technician finished some of the work the first. But once again, he left without completing the whole job. He then informed me that he will be out of town the whole next week and he would contact me when he's available again. We contacted HelloTech to request a third tech. He did stay late on a Friday night to get as much done as he could but wasn't able to complete everything needed. Now he's not responding. The common thread is all three technicians marked the job as complete. As a result, every time I call HelloTech, they put in the request as a new order. I explained to them that I am still trying to get the original job($858.00 in total cost, plus $69 for another charge they added later). I specifically explained to them that I shouldn't be charged for any more services because I'm trying to get the services complete that I've already paid for. They assured me there would be no more charges. To my surprise, the next day when I checked my checking account, they have charged me another $444 for another job that isn't complete. I have been calling me daily and each time they tell me my account will be refunded and it will take 2-3 business days to reverse the charges. Each time I call, they act like they've never talked to me before. It's very frustrating and I'm fed up.

I want to begin by stating that I do NOT complain against the Tech that serviced me, I'm rather complaining about the HelloTech Organization or lack thereof. I paid both $69 for a Home Visit and I actually tipped $20 to the Tech for a job I feel was well performed. HOWEVER, I signed for a "subscription/membership" which covers I suppose any online assistance should it be needed. The advertisement says $12.42 per mo equal to $199.00 OR...an annual amount $149. Key phrase being: "Annual @ $149". My problem besides the fact they provide a ton of phone numbers that no one actually answers but rather provide nice music to listen to for literally hours if you care to wait, and a chat service that could drive you insane...they also lie and deduct a FULL $199 for the annual membership that's supposed to be $149 Annual and then they avoid your request to be remedied in the amount of $50. That is my primary issue. They owed me $50 and refuse to engage with me to fix that issue. Next issue: They tell you that you may cancel the subscription within 30 days. Today is 12/26. The "subscription" ensued on 12/07 ,hence I'm still in the 30 day window. Rather than continue to fight in an email and chat to get back the $50 they owe ...I want to CANCEL altogether which means they need to refund a total $199 which represents the $149 actual annual charge plus the $50 over-chrg. There is no issue with the separate $69 because again that is valid and that belongs to the Tech who did a great job. And actually if you pay close attention they even said I was being discounted $20 for that as well. In any case I don't want to take away from the Tech who serviced me I just want my $199 Today I went to the Portal to try and cancel and it does NOT allow a cancellation there as advertised. It's all grayed-out and will only allow to request more service. Instead I sent an email to the [protected]@hellotech . I still want this complaint filed and will also contact my Credit Card Vendor.

I'm being charged for a service call where nothing was accomplished. I was told that he did not know how to resolve my problem. His advice, I should request a new router from my ISP and have them install it, and their service tech could fix my problem. Tech is nice enough but did not know anything about how to port forward or set a static address for my device. He didn't know it was possible to set a static address on your router without going through the internet service provider. I showed tech. how it was possible to do things that he had no idea could be done. I'm not being charged for teaching their technician and not getting my problem solved. I might add, I have two other people that were present for the entire service call, and expressed afterward, that was a "waste of time." They asked if I was being charged for that. I responded to their question that Hello Tech had a policy that if they couldn't resolve your problem that you would not be charged. The technician didn't tell me that I would be charged for his service call when he had me sign his phone, I thought that I was signing to verify that he appeared for the call, although nothing was accomplished. He told me that normally he would have another technician help him, but he was the only one that dealt with internet and router problems. In addition, he told me of two other customers that he gave the same advice, and as far as he knew, it solved their problem. I felt this was his "Go-To" answer when he didn't know how to solve the customer's problem. No paperwork of any kind was generated. No action report or service call report detailing what steps were taken. Additionally, I contacted Hello Tech customer service on January 14th and requested a refund, since then I had several phone calls to no avail. It's now February 4th and nothing has been done. The problem still exists and I'm being told they're very busy and backed up. Just be patient! I sincerely hope this can be resolved without a problem.

A contracted worker came to my home to install a smart thermostat. My A/C was working when he arrived. He took my thermostat off and began putting the smart one on. Then he seen that I needed a c wire adapter and he hooked it up to my furnace. After a few hours, it was made known that my furnace would not support the smart device as he could not get the smart device to power on. He said he would remove the new device and put my old one back on. We left at the same time. I was not charged. When I returned home that night, my A/C was not working. I texted the tech to let him know. He suggested that I have a specialized hvac tech come take a look. I called another company. They came out and it was discovered by another company that he left that adapter on my furnace and that was the issue. I reached out to the tech who came and was told well I'm out of town for the weekend and I can come by on Tuesday. I told him I cannot go without A/C for all that time and that I would be calling the company to see about someone coming out as this was an emergency. This company wanted to charge me to bring another contractor out to my house to fix the other persons error! I went back and forth over the phone with a customer service person for an hour, waited on hold for 2 hours to get someone. I asked why am I being made to pay for an error that I did not do. I explained the situation until I was blue in the face. I finally agreed to pay the fee because I was desperate and literally HOT. All I was given was a $10 off courtesy discount and still no guarantee on when they could get someone to my home. I was without A/C for almost 24 hours at that point. The next morning after still not having a confirmed appointment after another 12 hours, I contacted the other company again to come out and fix what the contracted tech messed up and paid for that. I canceled my appointment with company once my A/C was back on. This was an absolute nightmare! I do not recommend this company at all!

I purchased a home security system from a company called simplisafe.They recommended a company called hellotech ***) to install my new security system.The agreed upon price was $99.00 charged to my *** credit card. An appointment was made with Hellotech for FRI. Nov. 26, 2021. The technician(named ***, not sure which) did come to install my system and he did make some strange comments, but I though he was just odd.He asked me why I wanted a security system?,then he said that his best friend was the head maintenance man of my building and he would not steal anything from seniors. He said that we (seniors) didn't have anything worth stealing.The tech. also said that there was only one other lady in our secured building with a security system, which he installed, but she was "***" was his exact words. I didn't notice it then but he put the door sensor on the wrong door.The system is installed to monitor the main door, the front door, but the tech. put the door monitor on the back patio door. Take notice of the fact that I live on the 4th floor. It's like I don't have a security system at all. I asked him to test the system and he refused, stating that there was no need to test it.. The next day, Sunday, I tired to arm the system and it did not respond. I called hellotech and made the complaint on Monday,Nov. 29th.The hellotech rep. was nice and gave me a follow-up appt. date of dec.03, 2021. I called hellotech on dec. 01, 2021, just to confirm my appt. time and date, only to be told that I do not have a scheduled appt. date.I explained that I was given a date to correct the error and told that there would not be an additional charge since it was the technicians error.I have been getting the royal run-a-round every since.When I call the hellotech now, I'm placed on hold indefinitely or the call mysteriously drops.When I do make a contact, they read from a script to get rid of me. Please help me to end this abuse of senior citizens