Days Inn
Reviews and Complaints

I am staying in the Days Inn hotel in Lacey WA for the next two maybe three weeks . i am very bothered by the fact that my room has no smoke detector. I do know that it is a law to have one in each room. why would this company put my family in a un safe room for 3 weeks? Why would you danger my family like that? There is no fixing this! Being careless of a safety issue has no excuse. I am disgusted . I will be writing poor reviews everywhere . This is pathetic

To whom it concerns:
I have been staying at the Days Inn, in Moose Lake MN since Feb 7th 2019, pretty much every weekend, and have this weekend booked as im sitting here in the room, as well as next week and the end of March. I would like to continue to stay in this hotel instead of finding a different location farther away as I have a family member at the prison. Last weekend Myself and my kids stayed here and the TV was out, ok fine we will deal with it with a very autistic little boy.. Today, I get here as my kids will be coming on Saturday, and I'm told the TV's are still not working - yet everyone else in this town have service. What is going on? Im paying for every night that I am here and im not getting to use everything that I should be able too. The Sauna in the Pool area has been out of order for 3 weeks now, the hot tub is SOOOOOO hot that you absolutely can not stay in it for more then 5-10 minutes, so that eliminates using that after so long. Then don't get me started on the pool. Its so cold my kids and myself don't even want to swim in it.. They get in it and start shivering and say they are so cold they want out after 15 minutes. The breakfast isn't anything special, its always the same thing, the muffins are old and dry, the Waffles taste disgusting and fall apart, The staff is AWESOME! The parking lot is so icey, bumpy, and so bad that I have to be severely careful what I am doing because I recently had a major major Back surgery and CAN NOT fall or I'll be in big trouble. I am paying a lot of money for these rooms. And no compensation. There isn't even any food for people like me with Celiacs who have to have gluten free and no sugar. This by far for hotels for me staying at, I would not recommend as for me, its convenience, but when im paying so much for things, I expect ALL things working and being able to use. I would like some sort of compensation, and with my little kids coming Saturday I hope something is changed.
And I'm sure im not the only one complaining, all though as of right now at 740 PM on 3/14 I am the only person in this hotel! AND the rooms do not have a microwave or fridge. Common courtesy for people to have these in rooms.

Again, so far ALL employee's I've had interactions with have been very nice.

[protected]
Beth Vierling Rewards member

Sincerely,

Beth

Sent from Mail for Windows 10

My husband and baby were bit by bed bugs at your hotel. We captured and killed one in which I have the video of one of the bed bugs found and pictures of bites. Your hotel manager refused to give us reimbursement or provide a new room when addressed; she stated the owner was out of the country. She called 8hrs later stating she could possibly reimburse. I am prepared to take further action, but would rather give you all opportunity to correct the matter. My baby is covered in bites; she had to be pulled out of daycare because she was swollen and had a reaction to the bites. She was examined by the pediatrician. Please contact me ASAP. Your bed bug infestation has to be taken care of before more are hurt.

Room upon checkin smelled like rotten feet. Was told another room would be available in an hour. After waiting was then told they had no rooms and I had to take the one given in the first place. Was told there would be a fridge in room and there was not. They put an electric air freshener in room and thought this was the only acceptable option. I stay in your hotels too many time to count in a year for work and this is by far the worst experience ever. They did get a fridge but that doesn't make up for the pungent odor I now have to put up with for the next couple nights. Very dissatisfied

A man who is a housekeeper has barged into my room 3 times while i was not dressed and refused to close my door or get out. I have complained everytime about this to the manager yet nothing has been done and i was basically dismissed like well what do you want me to do?! You knock on the dooor announce yourself knock again and announce yourself again. You dont knock on the door and immediately use your key to gain entry before saying anything. Im beyond pissed and i want to file a lawsuit.

Good Evening,
As a proud Canadian I am deeply offended by the half American/half Canadian Flag being flown at your Wallaceburg Ontario location. I find it an absolute disgrace!
Please out of respect have it removed immediately. I cannot believe this would be approved whether its a Corporate location or a franchise. It just isnt right. Its a slap in the face to Canadians.

Thank you,
Janet Walter

Our room was awful. There was mold on the ceiling and it was partially coming down. The mattress was broken and extremely uncomfortable. The lamps on/off switch was broken off and we had to use the plug to turn it on and off. The toilet was broken and continuously was running. When we went down at 10am for breakfast, it was cleaned up and we were ignored when we asked about it.

I've already submitted a few complaints a hopefully this is the right avenue to get some kind of a response! I was overcharged in september by a days inn in lawrenceville georgia i've contacted that marchant on several occasions and so is my bank and I think cannot close the claim without a receipt from hotel which they refused to give me. Can you get me a receipt from the time of my stay and also is it in general practices of your hotel managers to run a debit card for more than the amount approved or without authorization? What is your policy on that? Also the manager and the staff I assume his family they all talk the same we're not helpful at all and trying to compromise or make any kind of resolution in this they were right I was wrong and they would not hear anything else well fact is they're wrong and if this is not resolved some way I am going to report to the better business bureau. I am a gold member and my husband is a silver member with hotels.com we stay in a lot of hotels this has never happened not once in 365 days of a year he probably stays in the hotel 220 of those days myself probably 150 to 200 so this next year none of those days will go to days inn les this matter is resolved call me personally so that I can discuss all the details cuz i'm tired of typing them my phone number is [protected] if I do not answer leave a voicemail and I will call you back thank you very much for your time and attendance to this matter,
Kara beasley
3900 ridgeway dr
Plainview tx 79072
[protected]@gmail.com
[protected]@gmail.com