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Dairy Queen / refund

1 United States Review updated:

Went to store on the eastside and ordered the midnight truffle blizzard when i picked up my order it was vanilla with few choclate pieces so i told them i had went to a different one about a week ago and it was made the way the advertisment shows well they told me this is the way they make it ;i said well that's not what i ordered and asked for a refund;i was then told they could not give me a refund because it wasn't their mistake it was mine ;why should i tell them how to make their orders they should know

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  • Ll
      28th of Jun, 2009
    0 Votes

    I take my 2 grandchildren every Sunday after church to Dairy Queen for Sundaes. I have for about 6 months now. Today we did the usual, only this time about half way thru a sundae my grandaughter took a bite and ended up with a dead beetle in the middle of her ice cream. I went in to speak to a manager. One of the crew members took the sundae to the back. She returned and said it must have flown in thru a window in my car. First off my windows were up and second the beetle was dead soaked in ice cream. We only had the sundaes a few mins. it was less then half eaten. They did offer a refund or new sundae! A new sundae knowing that their ice cream had a dead bug in it! What ever happen to hygene? Instead of getting upset I am posting this... I will not eat there again as much as I love their food! Cross City Florida hwy 19...

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