CVS’s earns a 1.3-star rating from 25 reviews and 3337 complaints, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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takes 4 to 6 months to handle my cliams
Ronald Savage /Empire plan [protected] the first claim i put into CVS they lost this was a month after they got the contract with Empire.I have to mention i live in the Philippines so after this incident which cost me 15usd to send it registered, they did agreed i could fax my claims which i thought would be great .I have sent in at least 4 claims by fax and it still takes 3 to 4 months to get a refund .I have over 20 emails back and forth with a care mark rep. they (the reps can not call paper claim to check on a claim they say they can only email them (so they say ) .Which means they have to wait till someone emails them back if they even do so weeks later i have to call at my expense only to find out they haven heard back from paper claims dept .Now am being pawned of on everyone in the customer care dept.they tell me to use a fax that doesnt work for international claim when i complain they give me a different fax # but tell me i cant check on if they will forward my claim or not so i asked are you kidding i was told wait a month or so and call us back again at my expense.So far they have lost my claim/// sent me a check with the wrong address on the check /// and send it twice to the wrong address of my home/// then they sent only half of my claim and i had to wait 2 more months to get the second half of my claim they lost .My claims are not complicated i only send in 1 or 2 claims that cost me the most out of pocket .i don't harass them with claims i know they don't pay or small amts but now it is very clear they are harassing me now by not doing my claims at all and sending all over their company .They claim they cant call or fax or email me updates .I have put up with their incompetent way of doing business for a year and a half now .i even asked if they would bank transfer my refund to a bank in the states, sorry we cant do that, call paper claims its been 3 months sorry we cant call them . I have tried to work with this company to simplify as best i can but its not working so this is my second step to resolve my issues for a company that cant call its own dept and has to resort to only emails in 2015
[protected]@yahoo.com
[protected]@yahoo.com
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Update (9)
Williams, Brianne Good morning Mr. Savage, I sincerely apologize for everything. We are reprocessing the incorrect claims and we will be sending an additional check for the difference. Thanks, Brianne Brianne Williams
May 18
Williams, Brianne Thank you for contacting me.At this time I am out of the office with no access to email or voicemail.
May 19
Williams, Brianne Of course! Brianne Williams | | Interim Customer Care Supervisor | O: [protected] x: 54053 | F: [protected]| Lee's Summit, MO 64063| Brianne.[protected]@cvscaremark.com This e-mail communication and an
May 19
[protected]@yahoo.com Hello Brianne, I understand you can no longer assist furture claims for me, you mentioned they were redoing my old claim and issuing a new check well i haven't received anything as of today .If i use
Jun 11
Williams, Brianne Thank you for contacting me.I will be out of the office starting Friday June 5th and returning June 22nd. At this time I am out of the office with no access to email or voicemail. If you need assistan
Jun 11
[protected]@yahoo.com Hello, As of this date i never received the new check for i believe was for 98.00 and the last time i called they claim they never received the fax for the 2 reciepts i faxed you .You mentioned you ca
Jun 26
[protected]@yahoo.com Hello, I Received the make up check, i can not find out the status of my last claim that i faxed to you . One more question if you can get back too me, i lost my last receipt however i can get a copy
Jul 1
Williams, Brianne I will ask for an update on your claim. Also a copy will be fine. Brianne Williams │ Interim Supervisor, Customer Care, CVS/caremark ': [protected] ext 54053│7: [protected] CVS Health │800 NW
Jul 1
[protected]@yahoo.com
To Williams, Brianne
Jul 1
Thank you so much, i know I've been a real pain at times
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Ron Savage's reciepts (8)
People
[protected]@yahoo.com Thank you for taking the time to try to help me .the receipts are for /4 oxycotin 60tabs of zykast and 60 tabs of galvus Have you ever wondered why there's a stairway to heaven and a highway to hell ?
Aug 27, 2014
Williams, Brianne I have received them. I will forward these to paper claims. Brianne Williams | CVS Caremark | Senior Resolution Specialist| O: [protected] x: 54053 | F: [protected]| Lee's Summit, MO 64063| Brianne.
Aug 27, 2014
Williams, Brianne I will request an update from paper claims for you. They are working on the claim for you. Thanks, Brianne Brianne Williams | CVS Caremark | Senior Resolution Specialist| Lee's Summit, MO 64063| Brian
Sep 22, 2014
[protected]@yahoo.com Miss Williams, please note the time tables in the right hand corner of my emails and yours and still no update not even taking into consideration this started in the beginning of july when they lost
Oct 1, 2014
[protected]@yahoo.com Please get back to me by the end of your work day today thank you An elderly woman died last month. Having never married, she requested no male Pallbearers. In her handwritten instructions for her mem
Oct 1, 2014
Williams, Brianne Mr. Savage, The claim has been processed. The finance department has been notified to provide you the payment as quickly as we can. Sorry for the delay in processing the claim. Let me know if you need
Oct 2, 2014
[protected]@yahoo.com Brianna, Thank you for your reply, just today i received a letter from caremark post dated aug 28th it went to the wrong city and it took from the above date till Oct2nd to get to me .This letter clai
Oct 2, 2014
[protected]@yahoo.com
To [protected]@yahoo.com
Oct 2, 2014
Brianna,
Thank you for your reply, just today i received a letter from caremark post dated aug 28th it went to the wrong city and it took from the above date till Oct2nd to get to me .This letter claims the faxed paperwork you forwarded to them is illegible however they enclosed the copies of my receipts and they are very legible. my question is did they change their mind and are now excepting my receipts and sending me my refund ? please advise i dont want to wait 2-3 months only to find out they are waiting for me to resend new copies also please advise how in the future i can advoid theses problems as am sure it has been as frustrating to you as it has for me Thank you again for what you have done to help .
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an employee women accusing me a 53 yo male of sexual harrassment
Ave been more than giving caves business of over 10, 000.00 monthly, aim very ill, just getting out of the hospital with respiratory failure. Pharmacist pulled me over and told me, that an, the tech filed against me a 53 year old man. Now I can reassure you aim on over 20 medications from psychiatrist, internist, orthopedic surgeon, reumatoligist, etc. I...
Read full review of CVSmedicine arivial
I wanted to see if I could recive my medicine on time please. Im ill and I I would appreciate It.
Thank You
Connie Lee Woods
[protected]@gmail.com
Phone Number [protected]
co-pay charges higher than target for senior dimension patients
I normally used Target Pharmacy to fill my prescriptions but a new Physician e-mailed my prescriptions to CVS. At CVS I was told the fee for my Cyclobenzaprine NE HCL was $48.00, advised them I could not afford them. I took another prescription to CVS for Norco and was charged $18.00. At Target I got my Cyclobenzaprine NE HCL for $8.00 and my Norco for $8.00. Both Pharmacies are preferred by my Senior Dimension InsurancE. I spoke to a Pharmacy Tech at CVS about the large difference and she stammered that the co-pay can change daily, it depends on how much they are charged by the provider for the drugs. After working in the medical profession for over forty years I had never experienced a share of cost/co-pay that could change monthly for the same prescriptions. After recently hearing CVS has had some issues with overcharging I decided to inform you of my experience. As a retiree with limited resources $10.00 - $30.00 can make a big difference. This occurred in May - July 2015. I think a refund should be provided for all overcharges. The CVS I used was on Craig and Tenaya in Las Vegas, NV, the Target was on Tenaya and Cheyenne in Las Vegas, NV.
coupons
CVS has a ECB deal on Atkins Bars.. buy 2 and get 5.00 ECB and pay 16.00 for 2. The cashier told me I would not get the Atkins bars at 2/16.00 unless they were the same flavor... which limited me to 1 flavor. Have never heard of this before on ECB and the circular did not mention it either. Also, she would not accept the CVS coupon for 50 cents off Gold...
Read full review of CVSprice gouging
Please read all the way through. This might be a long post but the facts are important. CVS -Caremark is guilty of price gouging. This is especially true for those of us who do not have Prescription coverage. Look at these numbers. CVS charges $59.85 for 10 (ten) Buphenorphine 8 mg tablets. CVS charges $70.00 for a "Z-Pack". CVS charges $39.00 for 30 (thirty) Sertraline 100 mg tablets. I happened to receive a postcard from a new pharmacy that opened in my area. So I thought I would give them a call to check their prices. What I found out is astonishing...
First the Buphenorphine. CVS charged $59.85 for ten 8 mg tabs, new pharmacy charged $47.00 for 20 (TWENTY) 8 mg tabs! Twice as much for less money! Then the Z pack. I paid $70 for at CVS. New pharmacy charges $15! Then the Sertraline. I was paying $39 for 30 tablets from CVS. New pharmacy charges $6!
The owner of the new store assured me that he is making a profit. Of course he is! We expect him to, he is in business! He's still turning a profit but look at CVS and how they are taking such advantage of customers without insurance! Even those with insurance run into trouble! Last year they charged me $115 for an Rx for my mother who has MediCare. I asked are you sure you put it through the insurance? Yes, yes I'm sure. That is the co-pay because it is a Tier Three drug blah blah blah. My mom needed the medication, so I, of course, paid the money. Then I called Medicare about two weeks later to find out why the drug was so expensive. They told me the drug is covered with a $7 co-pay and that no claim was ever submitted for the last Rx that I paid for. Oh and by the way, just to be clear, It was NOT a Tier Three Medication. The CVS white coat was just making up BS to get me to pay him and shorten the line! I hate typing in all caps so pretend this is bold, OK? >> If you are a CVS customer with or without Rx Coverage I urge you to shop the Rx around!
You are right, the true definition of "price gouging" is raising a price following a sudden demand. Your suggestion that I shop elsewhere is well taken. In fact, it was the entire point of my original post. I have found much lower prices and no longer use CVS Pharmacy for my prescription needs. My point was to present actual evidence that the store is taking advantage of the high number of uninsured Americans. Maybe that's not "gouging" by dictionary definition, but it's surely an unfair practice born of corporate greed. Thank tou for your comment.
"My point was to present actual evidence that the store is taking advantage of the high number of uninsured Americans. Maybe that's not "gouging" by dictionary definition, but it's surely an unfair practice born of corporate greed"
Businesses are entitled to set their prices however they wish. Consumers are entitled to purchase where ever they wish.
There is no "actual evidence" in your complaint beyond this basic concept of what a free market is.
I don't think you understand what price gouging actually means. Go to another store if you find their prices better.
price gouging
I just posted this on their facebook page but doubt they will let the public see it. ""your people in shreveport are either crooks, idiots or lying, don't know which, but they have cheated my brother on these meds for two years! I have filed complaint with the lousiana board of pharmacy. "my brother has been using cvs on youree drive in shreveport for about two years, every month getting his script for losartan filled and paying $79. 02 each time. In december, for no particular reason he took his script to drug emporium, gave them all the same insurance information and they filled his script for $8. 43. Same script, same meds, same insurance. I called cvs and asked them about it. They said they "didn't have" his insurance on file. (I can assure you my brother did give him all his insurance info - they either didn't enter it, or entered it incorrectly) . So if you use this pharmacy, you might want to check around and see if you can get your meds cheaper somewhere else. It's hard for me to believe that a reputable company with any kind of mediocre staff would not be at least curious as to why an 85 year old man wasn't using insurance. Even the worst customer service would require them to at least ask about his insurance when month after month he got the same drugs there at this high price. But the people there were very rude when asked these questions. Just saying, you really have to look out for yourself these days. "
I have been filling my prescription at the CVS pharmacy in Rockville Centre, NY for several years. The price for a 30 day supply of 225 mg generic Effexor, (Venlafaxine) $ 250.00 has remained exactly the same during this period (4 years). The the manufacturer listed on the bottle is OSMOTICA. When I called to refill my prescription this month the pharmacist informed me that CVS no longer carried OSMOTICA (he told me OSMOTICA stopped making this medication) and as a result, they were dispensing the generic Effexor by a new manufacturer (UCB) and that the price for a 30 day supply of 225 mg Venlafaxine would cost now cost me $372.11. Excuse me? With no alternative at the moment I filled only 15 tablets. I got home and realized that the new pill is identical to the old - Same exact markings. I go online and learn that: July 1, 2015 WILMINGTON, N.C.--(BUSINESS WIRE)--October Osmotica Pharmaceutical Corp. is announcing that Venlafaxine Extended-Release Tablets, 37.5 mg, 75 mg, 150 mg, and 225 mg, which was approved by the U.S. Food and Drug Administration in May, is now commercially available through its marketing partner, Upstate Pharma, LLC, a subsidiary of UCB, Inc. Why did the pharmacist lie to me? I don't know, but I intend to get to the bottom of this outrageously blatant example of price gouging by CVS!
Childish name calling how immature
sick and tired of being sick and tired of a pharmacist
I have recently ran into a problem with one of your employers. I feel as if this is a racial matter. I have not had an issue with anyone else on your staff. Unfortunately this gentleman goes out of his way at times to give me problems when it comes to filling my prescription. And the reasons he has shared with me make no since what so ever, for example . He says I'm the only person who can call my medicine in. Which is not true. He said my grandmother and wife are no longer allowed to call it in. He has made threats saying he will no longer fill my prescription and I will have to find another location, if I kept calling at my convince to get my prescription filled. So what do I do to solve this problem since I've been a loyal customer for over three and a half years with the same prescription, to solve this inconvenient situation. I've called asking to speak with a different manager he refuses, and to give his name . I've lost time from work, along with being reprimanded by my employers for simply trying to have my medication filled. Will somebody please help I really don't want to have to go back to Wallgreens. Thank you for taking the time to read.
Try an independent. I've worked at several chains, it's much the same not enough help and loads to do. At independents you can speak with the CEO! Most understand importance of customer loyalty and there are still some out there not playing the pricing game which many pharmacies follow walmart, sure you can get a cheap $4 but somebody is paying the difference and next antibiotic it may be you, a nice cost plus certain dollar amount comes out fair for both parties, cvs, Walgreens, Walmart, etc play that system heavily and force it on pharmacies through their PBMs. Just don't support it, and heck just maybe the CEO will show up and do business with you- think that will happen with cvs?
There pharmacists just don't care about any form of customer service. And that being nice. There is one old pharmacist in Millbrae, CA which is just a loser. He go out of his way to be rude to every one.
I just had enough and going to switch to Walgreens.
Cutting hours to hard working pharmacists and their techs
The company has recently slashed the hours of the pharmacists and there techs at the store. This is what is wrong with corporate America today the economy is starting to bounce back the stores stocks are as high as ever. So what do they do they decide to take hours and money away from people that need it the most. The hard working pharmacist and tech who sometimes never get a chance to eat or take a break. cvs should be ashamed of itself and I as a consumer will probably never step inside the store again. Great job CVS. Take way from the people that make you the billions of dollars
verbal abuse and brute force
Today 12/21/2014 was the worst experience I have ever had in my entire 24 years of life. I am a single mother full time student and after school counselor I often am doing too many things at a time. during my usual craziness I misplaced a few thing and was on the way to pic up my daughter and I walked out CVS located at 129 Fulton street. I was apprehended...
Read full review of CVS and 1 commentpharmacy staff
After reading all of the other complaints (700+) and seeing that none have been replied to or resolved, i feel like writing this is point less. But I have to speak my peace... The pharmacy staff, on numerous occasions, are RUDE! Why is that? And why do many of the complaints say the same thing? Corporate, you need to do something about this frequent problem! Its unnecessary and should be addressed!
pharmacy service
I am purposely listing a town that is near a couple CVS pharmacy stores out of fear of retribution. I am a nurse who does pharmaceutical research. Do I know my drugs. I am treated poorly by the pharmacy staff. They are nasty and unhelpful. They act like the customer is a constant annoyance. They don't listen to he customer especially the pharmacy techs Sk they get things wrong. I am short changed pills and made to believe I have the correct number but am out of meds before I can refill even though I am taking the correct dose. This is dangerous and could result in a malpractice suit.
They are nasty and don't listen to their patients. You are so busy ending smoking you might want to fix your pharmacy staff. I am leaving CVS for another pharmacy.
The CVS my mom USED to use couldn't get normally prescribed drugs in under 1 week. Great track record. I will be talking to my family attorney because this has been an ongoing problem. Your temp/ fi in pharmacists by the way are nastier than your regular pharmacists.
The complaint has been investigated and resolved to the customer’s satisfaction.
Won't fill doctors called in prescription
My wife had an operation on both of her feet our doctor gave us a oxycodone percription .after i got her home she started vomiting the next day out doctor said i was the pain percription (oxycodone) and she was calling in to the CVS pharmcy .i drove to the pharmcy ( this was sunday) to get a different pain medcine and peomethizine for her nausea. When i got there the pharmist said the doctor doesnt have the athority to call in narcotoic for her paitent. This was unnessassary pain and suffering for my wife they were very smug and rude at CVS and so proud that they could deny a doctors request
The complaint has been investigated and resolved to the customer’s satisfaction.
Letting someone suffer in pain seems to be the "norm" these days, especially in Florida. It is cruel and totally unnecessary as pain meds were developed for PAIN. The whole situation makes me sick. I suffer everyday with chronic pain, unable to find pharmacy that has medication in stock or simply refuses to fill. Yet I hear of people filling prescriptions for controlled substances at same pharmacys that denied mine and I have come to the conclusion that they fill these rxs for CASH vs accepting my medicare insurance. Shameful. And Florida attorney general thinks shes got prescription drug abuse under control? Give me a break.
While I understand the concern with your wife's pain. As of October 1st or 31st 2014, All schedule 2 Narcotics cannot be called into pharmacy. Either written or electronic prescriptions are required. I am surprised the doctor was not aware of that. CVS should have called the doctor though and asked him to send a written or electronic prescription in. Letting anyone suffer through unnecessary pain and suffering is morally wrong. Just my thoughts
3 times rip off
I have been going to this cvs since they have opened. I am not sure what is going on with this cvs, but on three different occasions at check out, I was being charge two times more than I was suppose to. Two times I was stupid and did not check the receipt until I arrived back at the house. Once was buying personal items as in shampoo and conditioner. I did...
Read full review of CVS and 37 commentsprices
I was buying my prescription drugs here for the past few years now and they was overcharge at anytime they wants too. I had a same prescription drug and they charge from $23.99 at one time and $305.13 to another time (in about 3 months)...and also some of other prescription over $100 dollars different. Some other times, they charge me cash and also claimed...
Read full review of CVS and 1 commentsale starts on sunday
sale starts on sunday i arrived at 730 am as soon as store opened the 3rd person to enter store. in this weeks circular there was licensed flipeez hats disney elsa for the price of $19.00 the store clerk could not find them she called the manager on the phone to inquire about them he told her to tell me they were sold out. instead of him coming out to talk to me personally. also how could they be sold out if the sale just started today and i was the 3rd person in the store.and the only one inquiring about the hats. some thing is wrong with this picture. could it be that when something is on sale that employees and management take the items instead of them being available for sale on the date the sale is suppose to take place.this is not the first time this has happen at this store.
The complaint has been investigated and resolved to the customer’s satisfaction.
refusing to fill prescriptions after getting called by the la pharmacy board
Ive filled four complaints against the pharmacy in general. The last complaint which was made because the main pharmacist in charge was on vacation so, of course there was another "temp pharmacist". I came in 1 day before my refill was due and as the pharmacy technician like always has to ask the pharmacist "temp" at this moment and its a c2 controlled...
Read full review of CVS and 15 commentsExcessive wait time, not having the flu medicine available even though advertising that it was available
I had tried in October for the entire month to get the Flu shot that was supposed to be available. Always some excuse as to why I could not at that time get the shot. I got the flu on November 8, 2014. I was doing a neighbor a favor by taking her to pick a Rx. It was not ready, then she was handed the wrong RX and finally after 45 minutes she was able to procure her Rx and walk out the door. 45 minutes to pickup 1 Rx. This is unacceptable and this is not the only time the wait is up to 20 minutes or more. Maybe CVS Corporation should hire more competent customer service people. In January I will be transferring all of my Rx's to another Pharmacy. I know I am only one person, but I am not the only customer upset by the slowness, inept service.
The complaint has been investigated and resolved to the customer’s satisfaction.
these [censor] tried to steal from me
This company CVS Card Savings tried to steal from me, but the rep from the bank called me and informed that they stopped the thief. Also I haven’t money on the account, so they couldn’t charge me. I wanted only to warn other people not to use this horrible company and post comments about your things with them. It might be very helpful info. Thanks.
10 pills short on prescribed amount
I had three medications filled on 9/23/2014 with one of them being Oxycodone/Acetaminophen 10/325 Qty: 30. When I picked these up they put the 3 prescriptions in a plastic bag and handed them to me. II didn't inspect them individually so I had no idea the Oxycodone was short before leaving the pharmacy. Since I didn't need any of these meds right away, they...
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Brianne Williams was my old supervisor. She's great.
What?/