CVS reviews and complaints 1
View all 3327 complaintsCVS - refusing to fill prescriptions after getting called by the la pharmacy board
Ive filled four complaints against the pharmacy in general. The last complaint which was made because the main pharmacist in charge was on vacation so, of course there was another "temp pharmacist". I came in 1 day before my refill was due and as the pharmacy technician like always has to ask the pharmacist "temp" at this moment and its a c2 controlled substance. I know that they have the medicine in stock but after the temp pharmacist looked at my prescription, without even looking by checking the safe where the regular full pharmacist has to go to fill it. He bluntly lied to my face and informed me that he didn't have that prescription in stock and like the majority of pharmacist assumed i'm some drug seeking addict. . But, anyways i first informed him that sir, you do i fact have it in stock as the main pharmacist keeps it in stock as i get it filled every month. I then continued to direct him to please actually open the safe under you and actually look. Guess what. . . ? He has it! Go figured right. Then, as i'm still standing there with people other customers behinde me, he looks at my prescription and looks at the bottle of medicine that he said he did t have then looked at me and loudly asked from the middle of the pharmacy area " what are you getting treated for?" he did not ask me to come to the consultant desk and i was already embarrassed by the way he was treating me then i had to loudly answer back where everyone else in line and also picking up their rx in another line could hear and know all of my medical problems and personal health and private information. After i told him what i was getting treated for he finally filled the rx. . Of course i had to wait over 30 minutes as i'm sure he wanted to verify the rx whih is totally fine with me and should have either done that in the first place and or ask to see me at the consultation desk and ask me what i'm getting treated for. I'll never forget this and nener forgive cvs for this. . Tim the temp pharmacist was in the wrong, violated my
Hippa rights, and treated me unjustly. After i left i was mortified, embarrassed, depressed that i had to go through this. I looked up if there was anything i could do and i got advice from pharmacist steve stating to file a complaint regarding cvs ciolsting my hippa rights and also i filled s complaint with the louisiana board of pharmacy. Well, after cvs got a call from a compliance officer and spoke to the main pharmacist jessica. . . I got an email from the compliance officer stating he spoke to jessica and asked her to cal me and try to resolve the issue. About an hour later i do get s call, but jessica just says she no longer feels comfortable filling any of my prescriptions.
I will continue to tell my story regarding i was treated, labeled, and punished for filling s complaint. The point of complaints is to be able to provide feedback and the store or company to better themselves and their customer service. . But, now i have to drive about over an hour round trip to get my prescriptions now. Lawyers tell me that it would cost me more money to possibly just slap them with a fine. The compliance officer and to the companies that i have submitted s legit complaint did nothing to help the consumer.
I hope that and know i'm not the only one out there and i pray and hope that something can get done to this pharmacist and temp pharmacist along with cvs.
Thanks for your time in reading this
Sincerely,
Ronnie m
Please support your local pharmacy sand not these big chains as they don't give a two craps about your health or you as a human being
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What the hell is going on?
This is wrong on so many levels.
I to, was humiliated by two CVS pharmacists.
One takes the prescription to another pharmacist. They stare at you and talk to each other then point at me.
It is all done on purpose.
GROW up and mind your own business and stoop playing doctor.
OUR medical conditions are seriously, NONE OF YOUR BUSINESS.
You are there to count pills. They is what 8 years of med school got you.
Stop taking your anger for your pill-counting job on people who have chronic illnesses.
You suck and we are all being thrown into the same pot.
One day it will be your turn because KARMA knows everyone's address.
I had to wait over 30 minutes for a prescription that was already supposed to be filled. Once I got home with my medication I realized that I was given the wrong medication. The description on the bottle does not match the pills in the bottle. The correct pills are 1/4 the size and they have different numbers printed on them. I have had this happen at thing particular location more than once. Double check your Meds.! They should be shut down.
This company shipped two different orders to wrong addresses twice. One time my medication was delayed by two weeks. When it arrived, they had shipped the wrong dose. The next time it was not only delayed, but it ended up at a stranger's address and there was a breach of confidentiality. The "services" provided by this company are unacceptable.
I have working at CVS Pharmacy for 5 years and I am one of their managers. When I take my lunch, I have to continue to take care of the customer service calls while I'm on lunch. I think thats against the law!
I have bought BM9280 (Bell phone) phone from CVS/pharmacy, Dumont New Jersey. There was $10 rebate on this item. It has been more than seven (7) months but I did not get my rebate check. There is also phone no on rebate slip [protected]). I have called them several times but they said they over sold that product.
People beware!
Thanks.
I totally agree with your complaint. At least you were able to fill your rx. I am not so fortunate in florida as its almost impossible to fill prescriptions for narcotic pain meds. I spend most days in bed unable to function and walk without medication.
This happened to me on 11/12/14. I went to drop my oxycodone off as I have for years at cvs and the pharmacist asked me what I was being treated for! I was flabbergasted and usually am not at a loss for words could only say it was none of her business. She then told me she was just curious. I still am amazed at the gall of this woman. This was not the first time I've had issues with cvs but it was the worst and the last. My Humana statement from October of this year shows they have paid out 38, 876 for the first 10 months of the year. I have 2 very serious life threatening diseases one which is slowly taking my ability to walk. I do not need some pharmacist trying to put themselves above my trusted doctors or inserting themselves in my medical treatment. They are there to fill the orders of our doctors and tell you of possible interactions of medications. Not treat customers (not patients) like they are drug seekers.
Sean M
Kansas City MO
thats sounds about right with cvs im also an employee of theirs and the way you are treated is awful, theres so much that goes on in our store, if i can find attorney here in texas i would sue there butts...
you do realize that alot of the time the size, shape, color or numbers of the medication suddenly changes due to a new company making the medication or other reasons. they should of told you this or there should of been a sticker on the bottle stating that. dont know what the case it but thought id give my input since i found this review after googling something.
Consider yourself fortunate enough that you checked your medicine. Did you hear about thge lady in CO last month that was given the wrong medicine by Safeway pharmacy? She is pregnant, and not that far along. The pharmacist gave her Methotrexate, which is a cancer drug, and is also used for early term abortions! It acts on the fetus by stopping fetal development. When she realised that she did in fact swallow this drug she immediately called her doctor and they sent an ambulance for her right away. He stomach was pumped, and the doctors wont know until the baby is born(like another 7 or 8 months) if it is going to be okay. So, due to the carelessness of a pharmacist, this lady could lose her baby, or it will be ###ed in some way. Safeways only comment was that they would pay for her medical expenses for this incident. I seriously hope that she gets a good lawer and sues the ### out of them. I check all my medicines now, and the pharmacy did screw up at least 2 times that I can remember.