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CVS Pharmacy / pharmacy services

Akron, OH, United States Review updated:

Cvs pharmacy is the worst... Akron ohio on canton road...
I will never step foot into a cvs again!!! The pharmacy was so rude and nasty... And threatening to call police and on top banned us from their store in front of our 8 year old grandchild... All over the refill of my husbands controlled substance... The pharmacist should loss her licence and her intake clerk should be fired!!! Miss information and bad service and slanderous comments put into our file... Corporate office on top protects these people... They will soon find out that people will not stand for this treatment and complaints will pile in... Loss of business on their end... I will tell everyone of my experience at this store and how they turn a blind eye to peoples complaints... I am not the only one who has complained and nothing has been done... I guess this is the kind of treatment that you receive after years of spending money at their store... Shame on your practices cvs...

Mi
Aug 10, 2016
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Comments

  •   Aug 10, 2016

    So tell the rest of the story. Every pharmacist, by law, has the right, and obligation, to refuse to fill any script for a controlled substance that they fill is either false, incorrect, or not valid. The pharmacist is the law in the pharmacy, and neither their store manager, nor their home office, has any control over that area of the store. The state and federal law does.

    +2 Votes
  • Mi
      Aug 11, 2016

    It all started with the rude and nasty intake clerk...I requested a vacation override on the presciption to be filled 2 days early because we were going out of town. It is a valid presciption... I tried to give her the information that my insurance company had provided me with to give the pharmacy...This rude and nasty person would not listen...and kept saying that CVS policy is not to fill class 2 narcotics before their fill date...when in fact if the information that I provided her with was not enough she should have told me to have our Doctors office call the pharmacy to give the OK which she did not...Which in turn the Doctors office did call and when I went back to the store I was greeted by a angry Pharmacist saying that I had cussed out her employee which I did not...She was rude with me...and gave miss information saying that this presciption would not be filled...It was filled that day had to wait for it when we went back to pick it up and was charged incorrectly because they had wrong information in file...had to wait another 1/2 hour because was told it was a process to rebill. ...When we finally got the presciption the pharmacist told us that we would have to have it filled only at that store since it was a narcotic...My husband went back the next month to get the presciption filled and all hell broke loose...There were all kinds of notes in the file saying that we cussed at the employees and also that the Doctors office said to only fill at their store which our Doctor's office never said this... The pharmacist refused to fill the presciption and told my husband infront of our Grandchild who is 8 years old to leave the store or she would have the police come and escort him out...We have been valued customers at CVS for years and gave them our business...We are not THUGS trying to get high...And we are not the only ones that have been treated in this manner at this store...There are several other people that have been treated the same way and have not complained about it...I am not going to go in to every detail of the incident but I can tell you that The Presciption is a valid presciption and my husband needs this to get through the day...You say the Pharmacist is the law in the pharmacy well I disagree with you...If you have a presciption that is valid and to be filled she should fill it...She works for CVS not the other way around...ALSO I don't like being made out like a nasty customer when in fact it looks like the people in their pharmacy don't like their Job and don't want to be there... They are there to give the customers prompt and accurate service and correct information not to turn them away and ban them from the store...

    0 Votes
  •   Aug 11, 2016

    "kept saying that CVS policy is not to fill class 2 narcotics before their fill date"

    That is all that needed to be said. As I stated, the pharmacist is permitted, by law, to refuse any narcotic for any reason. Filling early would apply. It does not matter how long you have been a customer. The DEA, the federal government, and the FDA have cracked down on pharmacies in relation to filling narcotics. The restrictions have become extreme, and you will find that every pharmacy will now treat narcotics more carefully than they did before. It sucks, but that is how it is. My husband takes a narcotic for pain and we have the same issue, and I work in a pharmacy. There is nothing you can do about it, other than complain to the DEA about it. Which will get you nowhere.

    +2 Votes
  • Mi
      Aug 12, 2016

    It was not up to the Pharmacist...Our Doctors office gave the ok for early refill and my insurance gave the ok for an early fill since we were going out of town...These people were rude and did not want to comply...If our Doctors office said it is OK then the Pharmacist has nothing to say about it period...Plus they did not like the fact that I called in on them and told about our experience...There is always a polite way to do business...these people are suppose to be professional...They clearly let the little power they have go to their heads...I hope they never get a condition were they need a prescription filled and go through the treatment they dished out...you are in titled to your opinion...but you weren't there and I am sure you would not tolerate this treatment...

    0 Votes
  • Mi
      Aug 12, 2016

    Oh and by the way the DEA has nothing to say about somebodies condition and what they take if it is legit...The Doctor is the one that has to answer to the DEA... I see that this Pharmacy is MESSED UP... that is why we will not be going back to them period...AND there are several people that I have talked to since then and they have told me of their experiences with CVS on just regular medicine on how they either screwed up the presciption and gave them the 5th degree on why they went other places to have a prescription filled and it wasn't even a controlled substance...You go there...and I am entitled to air my opinion and what has happened to us...We were embarrassed and made out like we were hostile people...Look at the number of complaints on this board in different places...what does that tell you...everyone is lying???? Plus to add they put in the file insulting comments about us...VERY UPSETTING...Why would CVS corporate take those comments out of the file????? I would certainly hope they did...

    0 Votes
  •   Aug 13, 2016

    Michelle, your doctor does not control the pharmacy, and your doctor is not the one who will get the fine and the handcuffs. Your pharmacist will. It sure is up to the pharmacist. What part of the law, and pharmacist legal resposibility are you missing? You are welcome to call the state board of pharmacy and ask them if the pharmacist has the right to refuse an early fill on a narcotic. They will tell you emphatically yes, that a pharmacist has the legal right, and responsibility to refuse any script for any reason. With narcotics, the DEA and the federal government decide when you can fill a script. And it is exactly, to the date, with very few exceptions, the date of the last fill.

    You can air your opinion all you want. And I can refute it with facts. And your pharmacist can continue protecting himself.

    0 Votes
  • Mi
      Aug 13, 2016

    You are missing the point...We were legit for the fill...we are complaining about the treatment ...We went to Walgreens and handed the prescription to the Pharmacist there and no problem...No 5th degree just handed the insurance card gave information and that was it...So I guess those people weren't on a power trip...And their intake clerk was Friendly...End of Story...CVS needs to check on their employees who represent them...They lost my family's business and some of our friends that experienced the same treatment...These people are clearly not happy with their selves and take their aggressive behavior out on the Public...

    0 Votes
  •   Aug 13, 2016

    You are the one missing the point. Just because you found a pharmacist willing to do the early fill does not make the one who wouldn't wrong. It only means that the one who filled it took the risk. If it came back on him, you would be home free, but he would not. You fail to see past your own wants. The law is not new. It had been all over the news for months before it ever changed. Heck, there were literlaly hundreds of thousands who could not even get hydrocodone, or even Tylenol, due to the changes. The laws change, and thus pharmacies must comply. The fact that you would not blink or care in the least if the law decided your doctor was wrong in approving the early fill and held your pharmacist liable disgusts me. Because I know you would not care.

    I am glad you got your medication. But I am furious that you got it at the expense of a board certified, doctor of pharmacy, who knows more about the drugs you take than the doctor who prescribes them. Why don't ou ask your doctor sometime how much of a kickback he gets for the drugs he recommends. You might be surprised at the response.

    0 Votes
  • Mi
      Aug 13, 2016

    We did not get the prescription filled at someone's expense...It was due to get filled...It was only 2 days early...You are acting as though this is illegal...Once again if CVS did not want to fill this they could have politely said no and not treat us like Thugs...You are missing the point...everything was legit...they were completely unprofessional...Look at this complaint board...I am not the only one upset with their Pharmacy service...I am done discussing this issue with you...find someone else's complaint to pass your judgement on

    0 Votes
  •   Aug 14, 2016

    If you google any company there will be complaints so that part of your comment is irrelvant. Having complaints does not make a business bad or wrong. It means most of the time their customers have expectations that they themselves coulc never deliver.

    As for passing judgment, I am a certified, licenced and registered pharmacy tech. I am telling you outright you are wrong. No judgment, just plain fact.

    0 Votes
  • Mi
      Aug 14, 2016

    Good for you my neighbor is also...looks like you need to have the last word...You are still missing the point...Nasty..Rude..power trips...that is the employees at CVS Pharmacy...Have a nice day...

    0 Votes
  •   Aug 15, 2016

    Sounds like that is also CVS' customers as well. You get the attitude you give. And from your entire post I can see what attitude you gave. I am sure they will all be glad to never deal with you again.

    0 Votes
  • Mi
      Aug 15, 2016

    Looks like you are on a power trip...You don't know what you are talking about...You don't comprehend...Please go away and comment on someone else's issue...I wondered how long it would take you to insult me...Once again have a nice day...oh you need to read up on vacation overrides also miss professional know it all...

    0 Votes
  • Mi
      Aug 15, 2016

    Looks like you are the one with attitude...You need to read up on vacation overrides...Miss Certified Pharmacy Tech...I am glad not to grace CVS with my presence...Their loss...You seem to have a problem with difference of opinion...You would fit right in CVS Pharmacy...You should go apply...I have remained civil to you on this board...go creep somewhere else with your big title which doesn't pay that much...You don't impress me...

    0 Votes
  •   Aug 16, 2016

    I understand vacation overrides. I also understand the reason pharamcists say no. As for what I make, I make a good paycheck thank you. I do not live to impress you honey. I would love to see you go to school, get educated, and go to work in a pharmacy.

    0 Votes
  • Mi
      Aug 16, 2016

    First I am not your Honey...And I am educated...You make tops 12.00 an hour...They did fill the prescription on the vacation over ride...it was when we went back they had the second issue because we complained about them...Your a very sensitive person...you are the type of person that can dish out but has a hard time taking it...I find you amusing...let's see what you come up with next...Probably some more insults that just reflect your own being...Have a nice day...creeper

    0 Votes
  • Cu
      Aug 16, 2016

    michelle I think your attitude of being entitled is enough, because 1 person followed the rules put before them by where they work and another did not, does not make you right. If CVS rules and policy states no early then that is it. Were you mistreated, possibly, for them to make notes and basically tell you to take your business elsewhere, there is no way that you are innocent. Getting kicked out of a store says a lot about you, very hard to do, maybe you should think about that.

    0 Votes
  • Mi
      Aug 16, 2016

    Obviously you can not read...They filled it early ...You make me laugh...I don't have time for this with you...Go scold someone else with your ego...Again Rudeness...and Power Trips is what this is about...OBVIOUSLY if I was out of turn they would not have filled it the first time...Go away you bother me...Wine is Good...Lmao

    0 Votes
  • Mi
      Aug 16, 2016

    OH AND BY THE WAY It Was not me who got kicked out of the store...It was my Husband and Grandson...You don't read very well..maybe that is why you are just a Certified and registered Tech and a Pharmacist wanna be...As I stated before have a nice day...

    0 Votes
  • Cu
      Aug 16, 2016

    I have nothing to do with pharmacy btw. your husband was kicked out, you were not there?, you sure spend a lot of time trying to defend yourself. No store kicks people out without reason. if you think you have done nothing wrong, impossible

    0 Votes
  • Mi
      Aug 16, 2016

    BLAH BLAH BLAH...Certified Tech...

    0 Votes
  • Cu
      Aug 16, 2016

    lol, exactly why you have issues.

    +1 Votes
  • Mi
      Aug 16, 2016

    No you are the Hater...Keep on keeping on...Your good at it...Lol...wtf and lmao..You are a prize CVS employee...Got anything else because like I said...you got to have the last word...attack...attack...immature...

    0 Votes
  •   Aug 16, 2016

    CS, I think this one thinks we are the same person.

    Michelle, I make $17.49, a bit more than your "$12 tops". I think CS is right. You have serious issues.

    0 Votes
  • Mi
      Aug 23, 2016

    You are the one with issues... You asked what happened i told you... This is suppose to be a complaint board... Not attack people and insult them... Both of you don't know us... As i don't know you... But in this post that i am posting i have no regard for your comments and as far as i am concerned you both are low life... Big deal you make a little over minimum wage... Good for you... Piss off both of you...

    0 Votes
  • Cu
      Aug 23, 2016

    I am not sure how she thinks that a store that almost calls the police and actually bans them, does not get that maybe just maybe they were wrong.

    And for the record I do not work for CVS.

    0 Votes
  • Mi
      Aug 23, 2016

    I think you both are self righteous fools...I don't give a flying Friday what either of your opinions are...Clearly you both have to call names and attack character...Your parents did a good job raising you both

    0 Votes
  • Mi
      Aug 23, 2016

    You are both losers...you can't comprehend what you read...And for the record I really don't care where you work or how much you make...so go creep on someone else's complaint...Your probably both unhappy with your lives that's why you spend your time on this board..acting like you know something when you can't even read

    0 Votes
  •   Aug 23, 2016

    Michelle, go back and read what you wrote. There is no misunderstanding it. And talking about how someone must be unhapy you are the one posting this stupid stuff, and if you don't care what I make why did you bring it up?

    0 Votes

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