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CVS Pharmacy / CVS Health / even exchange on a defective item

1 San Gabriel, CA, United States

On 12/30/2017, I bought a Vicks cool mist humidifier. It was defective. I went to CVS store #10857. I asked for an exchange. I clearly told them I wanted an exchange. The checker Valerie asked her supervisor who told me it was not available. They quickly processed a store credit because I did not have my receipt. The store credit was for $64.99. I found the same humidifier in stock. They had two for them and when they rang it up, the price was $89.99. They said nothing can be done because the computer set the price. They would not do a price match and said that once it was processed, nothing can be done.
They know that on New Year's Day, they are the only one open. They wanted me to pay the $89.99. I could use the $64 refund as credit.

CVS Pharmacy / CVS Health
CVS Pharmacy / CVS Health

Jan 1, 2018

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